Pinnaclesports withdrawal fees....are you kidding me ?

[real1992]

I deposited yesterday at pinnaclesports and placed some bets. Unfortunately almost all lost so i deposited again today. Thinking about their rule that you need to rollover your deposit before being able to withdraw i deposited exactly amounts that i wanted to stake ( bet were not all placed at same time,around 30 minutes difference beetwen each bet ) So i rolloed over all my balance actually. All the bets won so i ended up with a nice balance there and decided to withdraw to make a pause. Now i received an email by pinnaclesports that i have to rollover my deposits 5 times before being able to withdraw without fees. This is completely unbeliaveble.This is my first withdrawal for this month and they want me to pay the withdrawal fee (12 euros ) + 3% of my withdrawal amount as a fee if i want to procces the transaction(the fee should be more than 500 euros according to my balance). This is their email :

Dear Pinnacle Sports Client,
Your withdrawal request was declined. The reason we declined your withdrawal is you made a deposit and are now requesting a withdrawal without rolling (wagering) your deposit the minimum stated on our site, five times.
Please refer to our General Rule 30 where we include information regarding fees that may apply to customer deposits and withdrawals, including that deposits made to an account without rolling the deposit one time will incur both withdrawal and processing fees.
In accordance with our policies, if you proceed with the withdrawal, your account will be charged the standard withdrawal fee. The fee is based on the withdrawal option selected. For the amount of your fee, please review the Payment Options section for your currency.
In addition to the withdrawal fee, you will also be charged a processing fee of 3%.
If you choose to proceed, and accept the fees, please advise our Customer Service Department at csd@pinnaclesports.com.
Kind regards,
Customer Service Department
Pinnacle Sports

EVEN INTERWETEN TAKES 2% FOR WITHDRAWALS PINNACLESPORTS.....TRY TO COMPETE WITH THEM! JOKE!

[Hareeba!]

Like it or not, it's clearly stated in their rules so there's no point in complaining about it now.

"30. Fees and charges may apply to customer deposits and withdrawals. For complete details about fees and charges for each payment type offered, please refer to our Payment Options page. For your reference a link to the Payment Options page is provided at the bottom of this page. Please note that any deposit made to an account which is not rolled over (bet) five times will incur both the withdrawal fee and a 3% processing fee."

It is incumbent on customers to be aware of the rules they are accepting at each house they choose to deal with.

[bookie]

It's not at all unreasonable if you understand their margins and the transfer costs. It's not Pinnacle that's screwing you, it's those transfer institutions.

Live and learn, and consider yourself blessed by the betting gods for being able to play at Pinnacle.

[evo34]

Those are totally reasonable rules to thwart degenerates like you from running up transaction fees that the rest of us will pay indirectly. If you can't handle the concept of someone else storing your money for more than a day, you don't have many options.

[real1992]

Those are totally reasonable rules to thwart degenerates like you from running up transaction fees that the rest of us will pay indirectly. If you can't handle the concept of someone else storing your money for more than a day, you don't have many options.

degenerates ? Now i feel better.
This is the new email by them :
Dear Client,
As per your records show, 65,xxx (over 65k)EUR still needs to be rolled over from the deposits made from the 3rd April til present
Kind regards,
Customer Service Department
Pinnacle Sports

So my questions about degenerates like you are : Why should they count for rollover even the deposits which i totaly lost since 3 april ?
This mean that if someone wantes to bet 250k on SUPERBOWL and wins his bet then he need to play another 1mln USD on shity matches just to be able to withdraw ? This looks like they are offering a bonus or like a casino bonus,traping you to lose your money there!Even if you lose your 250k bet and then deposit another 5k,they still will count that you have to rollover your 250k deposit + 5k deposit(over 1 mln once again ). How sick is that ?

[GzPlex]

Where the heck did you get 65k? Damn thats alot of winnings

[Hareeba!]

Pinnacle Sports
This mean that if someone wantes to bet 250k on SUPERBOWL and wins his bet then he need to play another 1mln USD on shity matches just to be able to withdraw ?

Incorrect.

You CAN withdraw ... for a fee.

[TheMoneyShot]

Real1992 - Dude... I wouldn't be complaining. You're one of the very few lucky enough to use Pinnacle. I can't even use Pinnacle. I'd rollover a 1k deposit 20X if someone gave me an opportunity to use Pinnacle again.

[real1992]

Incorrect.

You CAN withdraw ... for a fee.

3% fee ? What makes them better than other bookis then ? At least they should make the terms and conditions more clear. Whats the point on rolling over 5 times a deposit that you have lost on a single bet? That should not count anymore,otherwise everyone would get stucked there,loseing or paying their fees....

[real1992]

Where the heck did you get 65k? Damn thats alot of winnings

Balance is 20k, they want me to rollover another 65k before being able to withdraw....

[Hareeba!]

3% fee ? What makes them better than other bookis then ? At least they should make the terms and conditions more clear. Whats the point on rolling over 5 times a deposit that you have lost on a single bet? That should not count anymore,otherwise everyone would get stucked there,loseing or paying their fees....

I agree.

[Krashman]

Did they just make this change?

It was 1x rollover last month.

I like how their website says 5x rollover on deposits is industry standard.

It is now.

[virtozo]

this deposit 5x rollover is unacceptable! Good thread i won't deposit large amounts at Pinny. SBO seems better nowadays.
600$ fee for the OP to withdraw his balance is outrageous...no bank will charge this much for a 20k transfer.

[Hareeba!]

this deposit 5x rollover is unacceptable! Good thread i won't deposit large amounts at Pinny. SBO seems better nowadays.
600$ fee for the OP to withdraw his balance is outrageous...no bank will charge this much for a 20k transfer.

SBO better?

you must confine your action to soccer asian handicaps ?

[Hareeba!]

Did they just make this change?

It was 1x rollover last month.

I like how their website says 5x rollover on deposits is industry standard.

It is now.

That's not industry standard and hope it never is.

1x if no bonuses are taken is standard and reasonable.

5x is not reasonable, especially if it is calculated by including deposits previously lost as appears to be the case here.

[Hareeba!]

Did they just make this change?

It was 1x rollover last month.

If they just made it I have no recollection of being informed of the change.

Surely changes in rules should be advised to existing customers rather than expecting them to be checking the rules for changes every day?

[RedDevil1974]

SBO better?

you must confine your action to soccer asian handicaps ?

Why on earth do you think they only do asian handicaps for soccer. They do shed loads of sports ESP US based sports.

[Hareeba!]

Why on earth do you think they only do asian handicaps for soccer. They do shed loads of sports ESP US based sports.

yes they do but in the main they are only genuinely competitive on soccer asians for anything more than about $300

Pinnacle, Matchbook, Betfair and others beat them on most other things most of the time

[Optional]

That's not industry standard and hope it never is.

1x if no bonuses are taken is standard and reasonable.

5x is not reasonable, especially if it is calculated by including deposits previously lost as appears to be the case here.

That can't be right. Must be more to this story.

[marshy88]

Pinnaclesports want me to rollover my deposit 5 times or pay more than £1000?

Hi guys,

On Friday evening, I made a deposit to Pinnacle and placed a large bet on a well known football team.
I follow an expensive tipster and use the books with the highest price.

Anyway, in this case Pinnaclesports had the best price so I deposited and placed the bet. The bet won and I want to withdraw but now Pinnacle are saying I need to rollover my deposit 5 times or pay in excess of £1000 to get my winnings back.

This has never happened before and I am sure that this rule they refer to was not on their website when I deposited.

Anyone have any suggestions?

[virtozo]

new terms it seems.

http://forum.sbrforum.com/sportsbooks-industry/2853974-pinnaclesports-withdrawal-fees-you-kidding-me.html

[marshy88]

That's crazy. I could potentially end up with a huge six figure sum in a book which doesn't even publish a telephone number.

Does anyone know when these new terms were introduced?

[real1992]

That can't be right. Must be more to this story.

The full story is that i deposited 6000euros,lost some bets and was left with 700 euros,deposited 6000euros again and placed a 4.7k bet on a soccer ah, wanted to bet something on mlb and deposited another 4k. Had in pending bets 12k and my balance went to 20 winning all pending bets.now cant withdraw without betting another 68.000 euros. Clearly they calculate to required rollover even the 6k deposit that was almost all lost ( 5.2k exactly ).
Thats all and i can even post history here.... Shame for pinnacle...

[Optional]

The full story is that i deposited 6000euros,lost some bets and was left with 700 euros,deposited 6000euros again and placed a 4.7k bet on a soccer ah, wanted to bet something on mlb and deposited another 4k. Had in pending bets 12k and my balance went to 20 winning all pending bets.now cant withdraw without betting another 68.000 euros. Clearly they calculate to required rollover even the 6k deposit that was almost all lost ( 5.2k exactly ).
Thats all and i can even post history here.... Shame for pinnacle...

Oh I see. The first deposit wasnt zeroed before you made the next two so they still want that 30k worth of rollover from that.

Ouch.

Sorry for your experience. But glad you brought it to everyone's attention.

[bigcash]

I deposited yesterday at pinnaclesports and placed some bets. Unfortunately almost all lost so i deposited again today. Thinking about their rule that you need to rollover your deposit before being able to withdraw i deposited exactly amounts that i wanted to stake ( bet were not all placed at same time,around 30 minutes difference beetwen each bet ) So i rolloed over all my balance actually. All the bets won so i ended up with a nice balance there and decided to withdraw to make a pause. Now i received an email by pinnaclesports that i have to rollover my deposits 5 times before being able to withdraw without fees. This is completely unbeliaveble.This is my first withdrawal for this month and they want me to pay the withdrawal fee (12 euros ) + 3% of my withdrawal amount as a fee if i want to procces the transaction(the fee should be more than 500 euros according to my balance). This is their email :

Dear Pinnacle Sports Client,
Your withdrawal request was declined. The reason we declined your withdrawal is you made a deposit and are now requesting a withdrawal without rolling (wagering) your deposit the minimum stated on our site, five times.
Please refer to our General Rule 30 where we include information regarding fees that may apply to customer deposits and withdrawals, including that deposits made to an account without rolling the deposit one time will incur both withdrawal and processing fees.
In accordance with our policies, if you proceed with the withdrawal, your account will be charged the standard withdrawal fee. The fee is based on the withdrawal option selected. For the amount of your fee, please review the Payment Options section for your currency.
In addition to the withdrawal fee, you will also be charged a processing fee of 3%.
If you choose to proceed, and accept the fees, please advise our Customer Service Department at csd@pinnaclesports.com.
Kind regards,
Customer Service Department
Pinnacle Sports

EVEN INTERWETEN TAKES 2% FOR WITHDRAWALS PINNACLESPORTS.....TRY TO COMPETE WITH THEM! JOKE!

I absolutely agree with you!

Pinnaclesports has great offer but it is hardly to worth of such cost. This is kind of D rank bookmaker manner which try to lock your fund or will make money on your withdrawals where fees are much higher than real processing cost which is incurred to pinnacle.
Anyone who is on pinnaclesports’s side is wrong at this time. If someone is telling here he would pay for this but he cannot reach their service is probably laying... You may try to reach their site using VPN and with help of agent maybe?(Asianconnect88.com?) - It is costing you nothing and purchase of VPN is in comparison to your need nothing.
Who is thinking that pinny is making only small margin on bets is very likely wrong guessing we would need to have deeper insight into the business. I would not let myself mislead by whatever pinnacle gives us know about itself... Would not be surprised whenever their profits were above 30% of volumes overall after the month. (It is hardly 2-3%)

I liked also example with superbowl. – Very truly and full of sense what was written.

With full respect to the most recognized and BEST on-line gambling service which pinnaclesports offers this is the case they made miscalculation. Hopefully they will set everything to the right place so everyone will be happy to use their service again.

Agencies or SBObet is on the best way to replace pinnaclesports at least to cover soccer betting imo!

[FENDER1]

X 1 deposit is reasonable, anything more is not. In fact I don't know of any other Sportsbook that has this x 5 rule. Even worse they apply to losing deposits.

[marshy88]

It is absolutely crazy.
Behaviour of a scam bookie trying to apply these new rules to old deposits.

[Brooklyn Dick]

Pinnacle is very weak now. I know everyone will say I am nuts. But they are close to closing. These rules are for one reason. To keep you from withdrawing your money. They need it to operate.

Believe it or not does not matter to me.

[tradeout]

Pinnacle is very weak now. .. But they are close to closing. ...

stopped reading right there

[Brooklyn Dick]

stopped reading right there

You can stop all you want, but they are very weak now. No US business. You think Europeans need them. There is a sportsbook on every corner. And they pay right away. 3 % to withdraw , why would anyone pay this outside of the US.

[pellumb341]

yes they do but in the main they are only genuinely competitive on soccer asians for anything more than about $300

what if i tell you that Pinnacle and Betfair follow SBObet's odds ?! I am referring to soccer.

[BigdaddyQH]

If ou use an offshore book, you must expect this. I have warned everyone in here before. This is just going to get worse.

[thespeculator]

is this new , i have made deposits and withdrawals, in Feb and March and never had any issues, just paid the payout fee,

[Brooklyn Dick]

Anybody that has been around since the creation of Offshore betting knows the signs of weakness. Remember WSEX? Most trusted book at the time anywhere. First more rules to withdraw, then more fees, then "processor delay", etc. And then Belly Up to all.

It can happen to any book if business is bad.

[Hareeba!]

what if i tell you that Pinnacle and Betfair follow SBObet's odds ?! I am referring to soccer.

not really concerned with who follows who but where I can get the best odds when I come to bet - and I place at least as many ah bets at SBO as I do at Pinnacle but when it comes to 1x2 and any other sports I place very few bets at SBO