Screwed by blue square... help!

Ortho · 03-11-09, 08:56 AM

Originally posted by doowahdiddy

It was pretty obvious the offer was designed for RUK customers regardless of the vague t&cs

It's nothing of the kind, nor is it in any way clear what constitutes an RUK customer for the purposes of the promotion.

doowahdiddy · 03-11-09, 09:31 AM

Originally posted by Ortho

It's nothing of the kind, nor is it in any way clear what constitutes an RUK customer for the purposes of the promotion.

With Bluesqs previous form i thought it was perfectly clear, the trouble with mse is that its the blind leading the blind. One says jump the rest shout "how high"

simmmy · 03-13-09, 05:26 PM

Who remembers the MSE thread where they were betting and laying on 1st goalscorer, one idiot was £13K down but stupid Betfair did'nt make him or others cough up.

leeph84 · 03-15-09, 02:55 PM

Them pulling this offer didn't affect me, but I sympathise with those who were affected.Forgetting completley about the matched betters, and focusing on the average Joe, unsubscribed to Racing UK, but nevertheless reached by the adverts (and with no terms or conditions, or customer service for that matter, telling him he isn't eligible). He plugs his money into BlueSq lured by the bonus (when he could have put it into somewhere else with a juicy bonus like Coral or Ladbrokes), then he places a qualifying bet with his OWN money, which they then decide to void, despite this bet having absolutley nothing to do with miscredited bonus money.

You can't argue that BlueSq made up for their advertising blunder and crappy T&Cs just because they refunded the guy his stake and void all bets. The fact is that this person is now worse off, he would have otherwise put his money into say Coral, and placed his bet that won with them, and is now out by whatever profit that winning bet would have generated.

Lot's of people actually contacted them before signing up, saying 'I saw the ad on such and such a website, am I eligible?' to which the CS responded 'yes', with no mention at all of you must be a subscriber to racing UK. They have obviously made a huge error, and realised halfway through the promo 'oh crap this offer is getting hammered, we need a get out of jail free card'

BlueSq should take responsibility for the mistakes they have made here, at the very least honoring the qualifying, real money bets.

Keith99 · 03-15-09, 03:57 PM

Well they took a lot from my winnings. I was not sure if I could take part, however after emailing them and asking whether I can take part, they said yes. So I did. How can this be fair? I actually asked them if I would receive the bonus, which they said yes...

doowahdiddy · 03-16-09, 06:51 AM

Originally posted by Keith99

Well they took a lot from my winnings. I was not sure if I could take part, however after emailing them and asking whether I can take part, they said yes. So I did. How can this be fair? I actually asked them if I would receive the bonus, which they said yes...

Didnt Bluesq give you your original stake money back, so you lost nothing with them? Id rather play at Bluesq any day of the week than the Scummy A rated offshore books

Ortho · 03-16-09, 02:26 PM

.

pjesnik24 · 03-16-09, 03:37 PM

sbr cannot help you people, only way is through IBAS or the page you signed up through

GoodOldTed · 03-17-09, 06:18 AM

boohoo - have no time at all for moneysavingexpert's "free money" offers and then crying poor when they get found out because they are chancers. Get a life.

GoodOldTed · 03-17-09, 06:20 AM

Originally posted by Ortho

It's nothing of the kind, nor is it in any way clear what constitutes an RUK customer for the purposes of the promotion.

A customer is someone who PAYS for a service. By viewing RUK in a betting shop, you are a customer of the bookie, not RUK.

customer - a person who purchases goods or services from another; buyer; patron.

Ortho · 03-17-09, 06:30 AM

I have RUK on my virgin package, which I pay £40 a month for. Am I an RUK customer or not? And since people who asked BSQ and were told that they qualified for the promotion were later screwed, what difference does it make anyway??

headgames · 03-17-09, 10:16 AM

I, and many others in the uk, can view racinguk already through a non-direct subscription and by only saying you had to be a viewer it was not clear that they were meaning racinguk direct subscribers especially as they then made no mention of racinguk at all in the terms.

All ads on racinguk's landing page are open to any visitor, subscriber or not, and they take you to various signup offers for which you need not have a subscription to use.

Regardless of feelings towards other forums, Blue Square weren't specific enough in their marketing and whether someone played the other side or not, the result is that wagers which were accepted were voided and deposits returned. I cannot see how that is fair bookmaking.

betted · 03-26-09, 01:30 PM

Hi,

I've just found this site through google after having my bets voided with Blue square.

I signed up through an advert on the RacingUk website. I was looking for an online bookie to use for Cheltenham as I had the week off and it saved me the hassle of driving into town to the bookies. Blue square had a good rating and I thought my money would be safe with them.

I emailed them a couple of times to make sure I was doing things properly.They were good, even looking into my account and telling me I was entitled to a free bet.

I did my homework and placed two bets. Both won

When I went to place another bet my account had been blocked. Both my bets were made void and they are claiming I am not entitled to my winnings.

I thought at first they had clearly made a mistake but after writing to them a few times they are saying I'm not entitled to my winnings.

Apparently the free bet they gave me wasn't right, so that gives them permission to take away the winnings from my other bet too.

How can they tell me I'm entitled to something on the one hand and then use that to take away my other winnings too?

Is this normal practice for online bookmakers?

Jamie_UK · 03-26-09, 02:58 PM

Get over it, you got refunded. If you laid at BF, then unlucky, you done your money.

doowahdiddy · 03-26-09, 03:19 PM

Originally posted by betted

Hi,

I've just found this site through google after having my bets voided with Blue square.

I signed up through an advert on the RacingUk website. I was looking for an online bookie to use for Cheltenham as I had the week off and it saved me the hassle of driving into town to the bookies. Blue square had a good rating and I thought my money would be safe with them.

I emailed them a couple of times to make sure I was doing things properly.They were good, even looking into my account and telling me I was entitled to a free bet.

I did my homework and placed two bets. Both won

When I went to place another bet my account had been blocked. Both my bets were made void and they are claiming I am not entitled to my winnings.

I thought at first they had clearly made a mistake but after writing to them a few times they are saying I'm not entitled to my winnings.

Apparently the free bet they gave me wasn't right, so that gives them permission to take away the winnings from my other bet too.

How can they tell me I'm entitled to something on the one hand and then use that to take away my other winnings too?

Is this normal practice for online bookmakers?

They refunded your stake so you lose nothing, unless you're telling porkies and laid off? Find a new bookie for aintree and move on

betted · 03-26-09, 03:57 PM

Originally posted by doowahdiddy

They refunded your stake so you lose nothing, unless you're telling porkies and laid off? Find a new bookie for aintree and move on

Lose nothing? I had two winning bets voided, I spent ages studying the form and picking winners.

You are right though I got my stake back so have lost nothing. I just wish I had chosen a more reputable bookie to place my bets with.

It certainly makes a mockery of the whole rating system though and I've learnt my lesson. I'll be sticking to Ladbrokes in town as at least they honour the bets I place there.

Santo · 03-26-09, 04:22 PM

I am actually sympathetic to the claim that the non-free bet should be honored, I can't see any legitimate reason for canceling those.

MMM · 03-26-09, 07:19 PM

Originally posted by Brummie

I think this was a scam from the start. I'm actually a subscriber to Racing UK and got the invite flyer in the post from Racing UK, even though I've already got an account with Blue Sq, so it wasn't targetted specifically at non-Blue Sq account holders. I don't know the figures obviously, but I would think that 90-95% of subscribers to Racing UK would have a Blue Sq account in any case. The flyer makes no reference to having to be a subscriber to the channel.

The channel is available free on Virgin cable and a local pub shows it. They are often plugging Blue Sq on the channel and the advert for the offer was still being shown last night. They also refer you to their website on the channel where the offer was also advertised.

I think they waited for the results and as they didn't go their way, they decided to void bets even though customers had placed the bets with their own money.

Posts like these prove that there are no limits to punter paranoia.

doowahdiddy · 03-26-09, 07:28 PM

Originally posted by MMM

Posts like these prove that there are no limits to punter paranoia.

You should spend an afternoon on mse, they all think the bookies are spying on them and out to get them

st0ne5ish · 05-21-09, 03:56 AM

Post #42 http://forums.moneysavingexpert.com/...=bluesq&page=3

To the following people, unlucky

laconic
SBR Rookie
"You are not a subscriber to RacingUK so are not eligible as you well know. You are a chancer and unfortunately BlueSq will probably be refunding you tomorrow."

"To be fair, BlueSq do seem to have tried to tie this promo in to genuine fans but still they were swarmed on by these whores. When this topic is buzzin at moneysavingexpert (33pages,640posts) you know these whores have been all over BlueSq"

doowahdiddy
SBR Hustler
"You werent entitled to the bonus so its hard luck, unless you are on a list of racing uk subscribers that is"
"I have nothing against mse or sites like it although i do find most "matched betters" to be vile people. It was pretty obvious the offer was designed for RUK customers regardless of the vague t&cs"

Jamie_UK
SBR MVP
"I think its fair that B SQ simply refund the deposits for those who were not TARGETED RUK customers, the fact that the carpet baggers laid their bets on BF is neither here nor there."

betpartners · 05-23-09, 02:14 AM

Its a good job that the fanatical offshore followers make fools of thmesleves regulary with their blind devotion to over rated books otherwise this sort of thread would make European bettors look bloody stupid.

The Brits that contributed to this thread whining that they watched the racing in a bookies ffs and are entitled to whatever are an embarrasment.

Thank god that there are others on here just as dumb screaming how wonderful offshore books are to detract away from these rare threads.