Player vs. BetEd Opinion ($6881 confiscation)
Player vs. BetEd
On or about December 25, 2008 the player deposited $50 via E-Check to BetEd using his father’s checking account. BetEd withdrew an amount from $49 to $50, which the player confirmed by giving the exact amount. Over the next two weeks, the player ran his balance up to $6,931 placing mostly straight bets. On January 6th, the player attempted to make a withdrawal. The player submitted validation documents for the e-check deposit. Shortly thereafter, his account was closed and the balance reduced to $0.
BetEd claimed the player committed fraud, citing several rules to support their position. First, there were three “related” accounts that shared IP addresses, physical addresses, and even an email address. The three accounts were registered in the names of the player, the player’s fiancée, and the player’s father. Only the player’s account was ever funded or used.The player and his fiancée had shared an email address at one point.
BetEd had several rules on point:
Rule 2 states “Only one account is allowed per household, shared computer or IP Address. If you do share a house or computer with friends, coworkers, spouse or otherwise, please contact Customer Service before depositing to make special arrangements”
Rule 13 states “All information provided by a player must be accurate and verifiable. If you have provided false information or are unable or unwilling to provide documentation to confirm your information, your account may be terminated and all activity within the account considered invalid.”
Rule 14 states “…your bank account information must match the information supplied during your initial registration.
After SBR concluded its investigation of the “multi-account” issue, BetEd raised its “e-check defense”. BetEd stated that in any case where a player deposits with e-check and the bank account name on verification documents do not match the player name, it cancels all wagers and refunds the deposit. This was employed whether the player won or lost, as a player deposit with a non-matching bank account was clearly not allowed in the T&C.
SBR poster robmpink notified SBR that this was not always true – this poster had personal experience several years earlier. Robmpink deposited $500, lost $200, and withdrew $300. BetEd had kept the proceeds of an e-check deposit with non-matching names after the player provided an authorization for usage of the bank account. After receiving robmpink’s explanation, SBR spoke with BetEd’s fraud prevention manager. BetEd did not deny robmpink’s experience. Additionally, BetEd admitted that a player’s information can only be checked against his bank information when he provides the banking verification documents. If a player loses his balance, he is not likely to provide this verification (nor would his deposit be voided even though the bank account name does not match up to the player name). Consequently, BetEd’s policy allows it to void wagers from winnings players, but very rarely voids wagers from losing players in the same situation.
BetED further argues that the player is a known fraudster. In support of this claim, they state and offer evidence that the player is “in collection” due to a transaction with an e-wallet company. The player denies this claim.
Issue #1: Does the violation of the rule “one account per household” allow a Sportsbook to confiscate winnings when only one account was ever funded or used?
A sportsbook can only confiscate funds when there is clear evidence of fraud. One method that fraudulent players frequently use is the opening and usage of multiple accounts. By controlling multiple accounts, a player can collect multiple bonuses, circumvent limits or disguise the origin of his sharp action. When a player uses multiple accounts, he is intentionally violating the rules to make more money at the expense of the sportsbook.
In this case, the player only funded one account. He did not collect multiple bonuses, circumvent BetED’s limits, or do anything else that suggested fraud. Unlike most multi-account cases presented to Sportsbookreview, there is nothing to suggest the violation of the “one account per household” was for the purpose of committing fraud.
When a player has only funded and used one account, there is no fraud when the player violates the “one account per household” rule, and confiscating that player’s winnings is excessive absent a clear showing of fraud.
Issue #2: May a sportsbook have a term and condition that lets it “free-roll” players without the player’s actual knowledge?
If a player deposits with E-check at BetEd, the deposit will be “conditionally” approved when the player tells BetEd the exact withdrawal amount, which shows the player has access to the bank account. At that point, BetEd has the money and it is gone from the bank account. BetEd asks for additional banking documents and requires these before any withdrawals will be processed.
If a player makes a deposit from a bank account not in his name – as in this dispute, where the player made a deposit from his father’s checking account with the father’s permission, one of two events is probable. If the player loses his balance, he is not likely to ever submit the verification documents, since the money is already gone, and he has no more “stake” in the book. In that case, the completed e-check withdrawal stands. If the player wins and later makes a withdrawal, BetEd voids the winnings, as the names do not match.
The effect of this policy is that when a player deposits with a non-matching bank account, BetEd can free-roll the player. If the player loses his deposit, BetEd keeps it. If the player wins, BetEd confiscates the winnings, and refunds the deposit for “non-matching” per its rules.
The most important rule in offshore sports betting is “If you book the bet, you pay it”. If a rule that is buried in the “Terms and Conditions” allows a book to ignore this rule and free-roll a player, the rule must be fair and prominently shown. In BetEd’s case, most players are taken unaware. There is no conspicuous notice of this clause in the “E-check” deposit screen. Most players would assume that depositing with someone else’s check account is fair – in fact, BetEd had allowed this in the past. BetEd may have valid reasons for wanting this rule to be followed, but burying this rule in the T&C is not sufficient to allow it to free-roll the player.
If a Sportsbook wishes to enforce a rule that allows it to free-roll a player, it MUST be able to show the player knew of the rule (and the rule must be fair). In most cases, this requires more than putting the rule in the T&C. In this case, BetED only put the rule in the T&C, and cannot show the player knew of this term.
Issue #3: Is proof that a player is in collections for a debt to an E-Wallet Company sufficient to show that the player intended to commit fraud against the Sportsbook?
Late in the dispute after SBR suggested its first two defenses were insufficient, BetEd offered proof that the player was in collections for a debt to an E-Wallet. The proof did not include any explanation of how the debt to the E-Wallet arose. If the player were in collections, it could be for any number of reasons, some fraudulent and some innocent. Absent an explanation of how the purported debt arose, one cannot conclude that the player intended fraud from the mere existence of a delinquent account.
If BetEd had offered proof that the player had a pattern and history of making e-check deposits and reversing them, this could strongly suggest that the player understood the workings of e-check deposits including BetEd’s rules, and was intending to manipulate BetEd with the intent to defraud. This proof did not exist, however, so the possibility of the player being in collections was not relevant. As this claim would not affect the disposition of this case, SBR does not need to investigate this claim further.
Conclusion
BetEd has failed to show the player was attempting fraud. BetEd’s rule allowing it to free-roll players is not enforceable. SBR has recommended that BetEd pay the player all his winnings, and revise its E-check deposit procedure to ensure players are aware of
BetEd’s name-matching rule.
Disposition
BetEd has suggested that SBR, including Bill Dozer and Justin7 are not impartial in this dispute. In support of this, BetED cites posts in the thread titled “BetEd player makes $6,931 mistake” at this link: http://forum.sbrforum.com/sportsbook...1-mistake.html. BetEd has suggested binding arbitration using an independent attorney. While the player is free to agree to whatever remedy he can find, SBR’s position remains the same: pay the player.
On or about December 25, 2008 the player deposited $50 via E-Check to BetEd using his father’s checking account. BetEd withdrew an amount from $49 to $50, which the player confirmed by giving the exact amount. Over the next two weeks, the player ran his balance up to $6,931 placing mostly straight bets. On January 6th, the player attempted to make a withdrawal. The player submitted validation documents for the e-check deposit. Shortly thereafter, his account was closed and the balance reduced to $0.
BetEd claimed the player committed fraud, citing several rules to support their position. First, there were three “related” accounts that shared IP addresses, physical addresses, and even an email address. The three accounts were registered in the names of the player, the player’s fiancée, and the player’s father. Only the player’s account was ever funded or used.The player and his fiancée had shared an email address at one point.
BetEd had several rules on point:
Rule 2 states “Only one account is allowed per household, shared computer or IP Address. If you do share a house or computer with friends, coworkers, spouse or otherwise, please contact Customer Service before depositing to make special arrangements”
Rule 13 states “All information provided by a player must be accurate and verifiable. If you have provided false information or are unable or unwilling to provide documentation to confirm your information, your account may be terminated and all activity within the account considered invalid.”
Rule 14 states “…your bank account information must match the information supplied during your initial registration.
After SBR concluded its investigation of the “multi-account” issue, BetEd raised its “e-check defense”. BetEd stated that in any case where a player deposits with e-check and the bank account name on verification documents do not match the player name, it cancels all wagers and refunds the deposit. This was employed whether the player won or lost, as a player deposit with a non-matching bank account was clearly not allowed in the T&C.
SBR poster robmpink notified SBR that this was not always true – this poster had personal experience several years earlier. Robmpink deposited $500, lost $200, and withdrew $300. BetEd had kept the proceeds of an e-check deposit with non-matching names after the player provided an authorization for usage of the bank account. After receiving robmpink’s explanation, SBR spoke with BetEd’s fraud prevention manager. BetEd did not deny robmpink’s experience. Additionally, BetEd admitted that a player’s information can only be checked against his bank information when he provides the banking verification documents. If a player loses his balance, he is not likely to provide this verification (nor would his deposit be voided even though the bank account name does not match up to the player name). Consequently, BetEd’s policy allows it to void wagers from winnings players, but very rarely voids wagers from losing players in the same situation.
BetED further argues that the player is a known fraudster. In support of this claim, they state and offer evidence that the player is “in collection” due to a transaction with an e-wallet company. The player denies this claim.
Issue #1: Does the violation of the rule “one account per household” allow a Sportsbook to confiscate winnings when only one account was ever funded or used?
A sportsbook can only confiscate funds when there is clear evidence of fraud. One method that fraudulent players frequently use is the opening and usage of multiple accounts. By controlling multiple accounts, a player can collect multiple bonuses, circumvent limits or disguise the origin of his sharp action. When a player uses multiple accounts, he is intentionally violating the rules to make more money at the expense of the sportsbook.
In this case, the player only funded one account. He did not collect multiple bonuses, circumvent BetED’s limits, or do anything else that suggested fraud. Unlike most multi-account cases presented to Sportsbookreview, there is nothing to suggest the violation of the “one account per household” was for the purpose of committing fraud.
When a player has only funded and used one account, there is no fraud when the player violates the “one account per household” rule, and confiscating that player’s winnings is excessive absent a clear showing of fraud.
Issue #2: May a sportsbook have a term and condition that lets it “free-roll” players without the player’s actual knowledge?
If a player deposits with E-check at BetEd, the deposit will be “conditionally” approved when the player tells BetEd the exact withdrawal amount, which shows the player has access to the bank account. At that point, BetEd has the money and it is gone from the bank account. BetEd asks for additional banking documents and requires these before any withdrawals will be processed.
If a player makes a deposit from a bank account not in his name – as in this dispute, where the player made a deposit from his father’s checking account with the father’s permission, one of two events is probable. If the player loses his balance, he is not likely to ever submit the verification documents, since the money is already gone, and he has no more “stake” in the book. In that case, the completed e-check withdrawal stands. If the player wins and later makes a withdrawal, BetEd voids the winnings, as the names do not match.
The effect of this policy is that when a player deposits with a non-matching bank account, BetEd can free-roll the player. If the player loses his deposit, BetEd keeps it. If the player wins, BetEd confiscates the winnings, and refunds the deposit for “non-matching” per its rules.
The most important rule in offshore sports betting is “If you book the bet, you pay it”. If a rule that is buried in the “Terms and Conditions” allows a book to ignore this rule and free-roll a player, the rule must be fair and prominently shown. In BetEd’s case, most players are taken unaware. There is no conspicuous notice of this clause in the “E-check” deposit screen. Most players would assume that depositing with someone else’s check account is fair – in fact, BetEd had allowed this in the past. BetEd may have valid reasons for wanting this rule to be followed, but burying this rule in the T&C is not sufficient to allow it to free-roll the player.
If a Sportsbook wishes to enforce a rule that allows it to free-roll a player, it MUST be able to show the player knew of the rule (and the rule must be fair). In most cases, this requires more than putting the rule in the T&C. In this case, BetED only put the rule in the T&C, and cannot show the player knew of this term.
Issue #3: Is proof that a player is in collections for a debt to an E-Wallet Company sufficient to show that the player intended to commit fraud against the Sportsbook?
Late in the dispute after SBR suggested its first two defenses were insufficient, BetEd offered proof that the player was in collections for a debt to an E-Wallet. The proof did not include any explanation of how the debt to the E-Wallet arose. If the player were in collections, it could be for any number of reasons, some fraudulent and some innocent. Absent an explanation of how the purported debt arose, one cannot conclude that the player intended fraud from the mere existence of a delinquent account.
If BetEd had offered proof that the player had a pattern and history of making e-check deposits and reversing them, this could strongly suggest that the player understood the workings of e-check deposits including BetEd’s rules, and was intending to manipulate BetEd with the intent to defraud. This proof did not exist, however, so the possibility of the player being in collections was not relevant. As this claim would not affect the disposition of this case, SBR does not need to investigate this claim further.
Conclusion
BetEd has failed to show the player was attempting fraud. BetEd’s rule allowing it to free-roll players is not enforceable. SBR has recommended that BetEd pay the player all his winnings, and revise its E-check deposit procedure to ensure players are aware of
BetEd’s name-matching rule.
Disposition
BetEd has suggested that SBR, including Bill Dozer and Justin7 are not impartial in this dispute. In support of this, BetED cites posts in the thread titled “BetEd player makes $6,931 mistake” at this link: http://forum.sbrforum.com/sportsbook...1-mistake.html. BetEd has suggested binding arbitration using an independent attorney. While the player is free to agree to whatever remedy he can find, SBR’s position remains the same: pay the player.
Sorry if that was pointed out already.
