Betislands- Not cool! [Resolved]

[bubba]

bubba,

If a CS rep says something that is factually wrong, it becomes complicated. If a CS rep earning $4/hour (or whatever they earn) says something that contradicts the written rule, is it reasonable for a player to rely on that statement? That is a fact sensitive issue.

BI formerly offered a free half-point on and off the "7". The push rate for the 7 in NCAAF and NFL both are above 6%. A player would bury this book by betting both sides of every game lined on the 7, using the free half-point. It's economic suicide, and even worse with reduced juice.

If three different clerks told you that you would get the free half-point, and none told you anything different, I would want to hear those conversations. If I confirmed three different reps saying the same thing, I might infer that management told them to say this. At that point, I would bind a book on what the reps said, unless there was a compelling explanation for how this happened without their authorization.

On the other hand, if only one agent said it, I would ask: is it reasonable to rely on that one rep? If the rep contradicted the site rules and software, and the rep's statement offered the player a significant, systematic advantage (as is the case here), I would conclude that a player could not rely on that rep. It is an obvious mistake under these facts.

If three agents made that statement, file a complaint. Tell us when the statements were made, they will be produced.

Justin- I just emailed you 4 different correspondences with 3 different people (2 chats/2 emails). I was told every time it was a glitch. The 1st time I was told that the clerk "got the instructions from Jon" that if my wager lands on 7 they will re-credit the wager. I dont know what more I could have done.

The house edge/player edge you quote is pretty meaningless in this case. They offered something for 3 months. It stopped working and they keep insisting its a glitch to keep getting my action. I finally cash in on 1. Like I said before, it is a no brainer.

[Miz]

I got the same story on the 7, by more than one person and saved the chats in my email. I asked ahead of time since the software wasn't adding/subtracting the half pt automatically. The 7 never came into play for me, luckily.. but i was instructed to call, and they would grade the wager accordingly. I placed my bets under this assumption (I had 3 bets on the 7) .Yesterday, I called a wager in that was +6.5 and got a contradictory story from a different rep saying I don't get the half point. I think some of the reps are giving out misinformation unintentionally. Going forward, I won't assume anything about a free half pt unless it shows up in the software... glitch or no-glitch.

[Miz]

I do think they should honor your payout, since you were told you'd get the half pt on 7. But they should make it abundantly clear that if it doesn't show up in the software automatically then you don't get it. Then they can make changes to it without fear of ambiguity in the rules from the perspective of the players

[bubba]

I do think they should honor your payout, since you were told you'd get the half pt on 7. But they should make it abundantly clear that if it doesn't show up in the software automatically then you don't get it. Then they can make changes to it without fear of ambiguity in the rules from the perspective of the players

they were abundantly clear for me over the last 10 days. they were clear that i would get credit for an extra half point if the software didnt give it to me. the only exception was on/off the number 3. they were crystal clear about this. at no point did anyone there i spoke to say that the promo is no longer valid with 7. at no pint did any 1 there i spoke to say that if the software doesn't give it, then assume i dont get it. in fact, i was told the exact opposite. if the software doesn't give it, its a mistake! contact us and we will make it right after,

[Miz]

I got the exact same story. "Just call after the fact and we'll fix it". I was leery about that so I saved the chat. They should just pay you on the bet, and then take steps to make it clear to all users what the rules are. I definitely understand not offering on 3, and can understand not offering it on 7. They just need to be consistent and clear on exactly what the rules are. I was afraid one of my bets would land on 7 and I'd have to argue with them about this very issue. Best of luck bubba

[Courtesywipe]

Jon will take care if it guys. No worries. Just wait till he gets back.

[TryingMyBest]

bubba,

If a CS rep says something that is factually wrong, it becomes complicated. If a CS rep earning $4/hour (or whatever they earn) says something that contradicts the written rule, is it reasonable for a player to rely on that statement? That is a fact sensitive issue.

BI formerly offered a free half-point on and off the "7". The push rate for the 7 in NCAAF and NFL both are above 6%. A player would bury this book by betting both sides of every game lined on the 7, using the free half-point. It's economic suicide, and even worse with reduced juice.

If three different clerks told you that you would get the free half-point, and none told you anything different, I would want to hear those conversations. If I confirmed three different reps saying the same thing, I might infer that management told them to say this. At that point, I would bind a book on what the reps said, unless there was a compelling explanation for how this happened without their authorization.

On the other hand, if only one agent said it, I would ask: is it reasonable to rely on that one rep? If the rep contradicted the site rules and software, and the rep's statement offered the player a significant, systematic advantage (as is the case here), I would conclude that a player could not rely on that rep. It is an obvious mistake under these facts.

If three agents made that statement, file a complaint. Tell us when the statements were made, they will be produced.

Justin,

It wasn't one, it was several. I have called at least 3 times and asked about this issue. A few times they have told me, "we don't offer it on or off 7" but every time it's followed up with "oh wait, yes, nevermind it's a glitch, blah blah". This means that it's not just one person making a mistake every time, there are multiple people giving the same information. I have been told this specifically by Ryan who I believe is the head CS person. I called him again yesterday and he said they were no longer offering on or off 7 and be believed the change started on Monday. As of Friday they still have "3 and 7" listed on their promo, as well as still telling people the outcome would be manually changed even after the supposed change on Monday. This is not a tough case, this is a no brainer

[robmpink]

Jon will take care if it guys. No worries. Just wait till he gets back.

Wiper, , One question. When you suck Jon's dick...do you swallow?

[robmpink]

Jon will take care if it guys. No worries. Just wait till he gets back.

Are you going to have another BI blowup? You are super secure, smooth sailing here. Ohh, wait. When I tried to convey the same thing you are conveying now, you told me I suck the gm's dick. Luv the forums!

[SBR Lou]

The wager in question will be adjusted to have the half-point.

[bubba]

The wager in question will be adjusted to have the half-point.

that is good to hear, i will update when the funds are in my account. I knew Jon would take care of it, probably shoudnt of started the thread. I was upset and frustrated that nobody there could take care of it at the time (jon was away)

[Smoke]

Jon is good peoples

Goes the extra mile to take care of his players

[Courtesywipe]

The wager in question will be adjusted to have the half-point.

Like I said.

[robmpink]

Like I said.

STFU. Stop acting like you assure people after your ass meltdown last week. You say, "Like I said.". Go bitch about your hard earned money, the 2nd half of USC, etc. Don't kid yourself. The next time something happens, you can't get your bet in and have a broken bottle to your wrists, you will be back pussing it up.

[bubba]

FUNDS Have been added to my account. problem is solved

[BillPaxtonsGhost]

they just love to jumble words to make it seem like your getting suuuch a great steal, they are in it to make money remember. Don't be so surprised

[BranchDavidian]

they just love to jumble words to make it seem like your getting suuuch a great steal, they are in it to make money remember. Don't be so surprised

Don't be surprised at what? BetIslands does give out a great deal. Of course the book is out to make money, just as the player is out to make money. Guess what --- the player can't play without a bookie! The bookie is NOT your enemy --- he is your business associate. The only thing here that surprises me is that there is no antecedent for what we are supposed to be surprised about! You did read that the player is getting paid, didn't you?

[kmarinouofm]

i really wish people would just contact jon before they come on here.. every single time i see an issue with betislands .. it gets solved.. not sure why we have to be women about it and cry on here..

[big joe 1212]

i really wish people would just contact jon before they come on here.. every single time i see an issue with betislands .. it gets solved.. not sure why we have to be women about it and cry on here..

the problem with that is he doesn't answer emails, answer the phones, answer PM's, etc.

[DudleyDawson]

STFU. Stop acting like you assure people after your ass meltdown last week. You say, "Like I said.". Go bitch about your hard earned money, the 2nd half of USC, etc. Don't kid yourself. The next time something happens, you can't get your bet in and have a broken bottle to your wrists, you will be back pussing it up.

http://forum.sbrforum.com/sportsbooks-industry/1295933-complaint-opened.html

[bubba]

i really wish people would just contact jon before they come on here.. every single time i see an issue with betislands .. it gets solved.. not sure why we have to be women about it and cry on here..

not talking about this thread or jon in particular, in some cases issues get taken care quicker/easier with a public posting. Also, I do not see the big deal with a thread being started about what is going on at a place as long as it is 100% accurate. It is not big deal. This forum is so people can know what is going on. A thread with an issue that a book may or may not correct is not the end of the world. It just creates transparency into what is going on in the offshore world. Whether the book makes it right or not, there is no injustice done if truths are posted.

Again, not talking about this thread in particular, posting an issue at a book could also help a fellow player at the book who may have the same issue going on.

having said all that, i wish i could delete this thread.

[CollegePro]

i really wish people would just contact jon before they come on here.. every single time i see an issue with betislands .. it gets solved.. not sure why we have to be women about it and cry on here..

do you even know how hard it is to get a hold of him?? I never ever spoke to him on the first try.. always have to call multiple times and email multiple times..

[CollegePro]

forgot to mention.. Jon does solve the issues almost all the times... but when you can't talk to him about issue you have for couple of days, it gets frustrate.

[skrtelfan]

sounds like they need to hire jon an assistant

[kmarinouofm]

the problem with that is he doesn't answer emails, answer the phones, answer PM's, etc.

not true at all.. with the exception of last weekend that he was out of town. .he is always available you should try PM him before you post man .

[kmarinouofm]

not talking about this thread or jon in particular, in some cases issues get taken care quicker/easier with a public posting. Also, I do not see the big deal with a thread being started about what is going on at a place as long as it is 100% accurate. It is not big deal. This forum is so people can know what is going on. A thread with an issue that a book may or may not correct is not the end of the world. It just creates transparency into what is going on in the offshore world. Whether the book makes it right or not, there is no injustice done if truths are posted.

Again, not talking about this thread in particular, posting an issue at a book could also help a fellow player at the book who may have the same issue going on.

having said all that, i wish i could delete this thread.

yeah but no one ever goes into it with this mindset.. people come in swinging.. f this and screw that... You win people over with Sugar

i will say this.. this thread was not started like that.. .. Again .. pm Jon.. you are lucky enough to play at a book where the owner spends a lot of time on SBR trying to talk to people like you .

[kmarinouofm]

do you even know how hard it is to get a hold of him?? I never ever spoke to him on the first try.. always have to call multiple times and email multiple times..

just PM him here once.. and give him 12-24 hours to respond.. i am sure you will be surprised for the most part..

[Bill Dozer]

Nothing wrong with Bubba asking the board about his issue. The title was a little dramatic but we here to share experiences.

[bubba]

Nothing wrong with Bubba asking the board about his issue. The title was a little dramatic but we here to share experiences.

bill can you change the title??

[Bill Dozer]

I put [Resolved] in title.

[mtneer1212]

One thing I will add about Jon. Please keep in mind he runs a book, but that doesn't mean he should work 70 hours weeks, 52 weeks a year. He probably has a family (with family commitments), and also needs down time away from his job on occasion. Everyone knows he is a very straight shooter who goes out of his way to assist, even when it is unwarranted sometimes.

So for god's sake, if he doesn't respond to you within an hour - have some patience. He will get back to you and he will make it right. He always does.

[big joe 1212]

not true at all.. with the exception of last weekend that he was out of town. .he is always available you should try PM him before you post man .

what do you mean not true at all?

maybe he was available for you but he sure as hell wasn't for me, and I'm sure others (and I'm not talking about last week when he was on vacation during one of the busiest times of the year)

doesn't really matter to me anymore as I will not post up at that this book again until they get their issues resolved and teach their CS reps to show customers some respect when calling with an inquiry

[princecharles]

They lost a few if the original 'CS' guys. For those of us who have been with them from the beginning, it can be somewhat disheartening if hearing that familiar friendly person when you call matters.

I think it matters a lot more than most like to admit.
Just look at the early posts when BI first started taking off. Praise for the people there led most of the reviews.

People really dislike losing their money to any entity that appears to not care, or even worse, who are outright nasty. (Not with BI in mind solely).

[big joe 1212]

They lost a few if the original 'CS' guys. For those of us who have been with them from the beginning, it can be somewhat disheartening if hearing that familiar friendly person when you call matters.

I think it matters a lot more than most like to admit.
Just look at the early posts when BI first started taking off. Praise for the people there led most of the reviews.








People really dislike losing their money to any entity that appears to not care, or even worse, who are outright nasty. (Not with BI in mind solely).

agree

nobody wants to be treated like an a**hole especially when we are giving them our business......

[HedgeHog]

One thing I will add about Jon. Please keep in mind he runs a book, but that doesn't mean he should work 70 hours weeks, 52 weeks a year. He probably has a family (with family commitments), and also needs down time away from his job on occasion. Everyone knows he is a very straight shooter who goes out of his way to assist, even when it is unwarranted sometimes.

So for god's sake, if he doesn't respond to you within an hour - have some patience. He will get back to you and he will make it right. He always does.

I agree with you in principle, but the reason negative threads are started here is because BI is a one-man show, and Jon can't be everywhere at once as you pointed out. Everything has to go through Jon. He starts and ends promos w/o notifying his staff and that's why there is all this confusion. Jon needs to stop micro-managing and delegate better. JMO.