Betislands- Not cool! [Resolved]

**TryingMyBest** · 11-23-12, 05:11 PM

There have been several times I have contacted them about this. Although I have initially gotten "we don't offer on or off of 7" I have never hung up the phone with anything but "this is a glitch, if your game pushes instead of wins, or loses instead of pushes contact us and we will fix it manually" once I asked them to ask their manager about it. I have gotten this from Ryan, and many others.

Jon needs to come in here and address this himself. Maybe it shouldn't say "on or off everything but 3" in one promo and "on or off everything but 3 and 7" in another promo on the page.

Also, the whole bait and switch with the promotions is getting pretty old as well. Obviously giving free half points in CBB and NBA all day was stupid, so why offer it at all? Or at least say it was limited time only. Same thing with going on or off the 7 for NFL and CFB.

**bubba** · 11-23-12, 05:17 PM

Originally posted by TryingMyBest

There have been several times I have contacted them about this. Although I have initially gotten "we don't offer on or off of 7" I have never hung up the phone with anything but "this is a glitch, if your game pushes instead of wins, or loses instead of pushes contact us and we will fix it manually" once I asked them to ask their manager about it. I have gotten this from Ryan, and many others.

Jon needs to come in here and address this himself. Maybe it shouldn't say "on or off everything but 3" in one promo and "on or off everything but 3 and 7" in another promo on the page.

Also, the whole bait and switch with the promotions is getting pretty old as well. Obviously giving free half points in CBB and NBA all day was stupid, so why offer it at all? Or at least say it was limited time only. Same thing with going on or off the 7 for NFL and CFB.

I was told on WEDNESDAY THAT its a system glitch and I will be credited with a win if it pushes. I placed this wager on freaking wednesday!! i know they will pay me but this is so freaking annoying that i should have any stress about this at all. im glad i didnt place any today but i should get credit for the one placed thursday if that lands on the number too. i knew this would happen the 1st time i cashed on 1 of these "glitches" in there system

**sharpcat** · 11-23-12, 06:07 PM

You pick and choose your fights in life. I would have strongly suggested walking away from this one.

**bubba** · 11-23-12, 06:18 PM

Originally posted by sharpcat

You pick and choose your fights in life. I would have strongly suggested walking away from this one.

WHATS WRONG WITH THIS 1? I am 100% in the right here. I gave them a lot of action (juice) these last 2 weeks because of this half point they were giving me. Its my turn to collect. I know they are good and loved and all but they are wrong here.

**SBR Lou** · 11-23-12, 06:21 PM

Hi Bubba,

If you write in with your account ID to help@sportsbookreview.com, we can ask management to address.

**sharpcat** · 11-23-12, 06:25 PM

Originally posted by bubba

WHATS WRONG WITH THIS 1? I am 100% in the right here. I gave them a lot of action (juice) these last 2 weeks because of this half point they were giving me. Its my turn to collect. I know they are good and loved and all but they are wrong here.

Sometimes it is better to live to fight another day.

**bubba** · 11-23-12, 06:35 PM

Originally posted by sharpcat

Sometimes it is better to live to fight another day.

i understand and if it was close i would probably cut them some leeway. but i am fully in the right here and i know it.

**mw00** · 11-23-12, 06:47 PM

this happened to me awhile back on a pretty big bet. fortunately i called and bi made it right bc i had emailed and called previously to alert them. their half point is glitchy like hell. gl man and hope you get paid.

**TryingMyBest** · 11-23-12, 10:20 PM

Originally posted by sharpcat

You pick and choose your fights in life. I would have strongly suggested walking away from this one.

For what purpose? He was told that if it landed on 7 it would be manually fixed just as I was told, just as I'm sure many others were told. Why would you strongly suggest walking away from this? It's almost Stockholm Syndrome with some people on this board when it comes to the offshores. You are so used to being treated like shit (not that BI treats you like shit, offshores in general) that you begin to defend them when people expect to be treated normally.

**bubba** · 11-23-12, 10:33 PM

i still cannot get over it. I was told on 3 different occasions that it was nothing more than a glitch and wagers will be adjusted accordingly. I was told the same day I placed the wagers, maybe even the same hour. I know I will be credited eventually by them but its insulting non the less. I am told Jon is the only 1 with the power to override this "management decision" and he is gone until Monday. It will just hang over my whole weekend. yuk.

**CollegePro** · 11-24-12, 01:07 AM

jon is out of country.. he won't be back for couple of weeks..

**Courtesywipe** · 11-24-12, 02:55 AM

Jon will take care of you man. Just wait till Monday morning and contact him. He will take care of you. That is what sets BI apart from the other books. A couple months ago I hit a $400 exacta at a small off market horse track. They only paid me $50 for the hit. I was unaware that they had rules and win limits on their horse racing and I was quite pissed. I contacted Jon and he told me to become familiar with their racing rules to avoid future problems. He then credited the extra $350 to my account. He didn't have to do that. He did though because he and BI are a class act. I have no doubt he will take care of you in some way!

**MBENZ** · 11-24-12, 03:26 AM

Why does the guy have to wait until Monday?There has been other threads on the socalled glitch,just pay the guy.One of the reasons I quit playing there was all the bs excuses and unkept deals these guys put out.

**princecharles** · 11-24-12, 04:32 AM

Clear as a bell to me, boys.

For those who dont follow SBR and other forums, BI just keeps the 1/2 point.
If you call and make a fuss, they'll eventually credit you.

Ask yourself this:

If they had a 'glitch' that was COSTING THEM money, how long do you think it would take to 'get in touch with Jon' and have it fixed?

**Bill Dozer** · 11-24-12, 10:08 AM

Originally posted by bubba

As many of you know BetIslands free half point stopped working on/off the number 7 for football last week. Live chat told me that this is a glitch in the system and it will be manually adjusted so you get the half point on wagers you place wagers during that time. This felt funny so I emailed Ryan over there who confirmed this info for me.

This Wednesday, the glitch was still in effect. I went on livechat just to make sure this week all is the same. Live chat confirmed this.

Today I have a game i bet -7 push. Yippee, its a winner cause I am getting a free half point. I contact live chat and they tell me you no longer get credit on or off 7. the change was made yesterday.

Note that my wager was placed the very same day live chat told me I would get credit for the free half point and it was a system glitch.

Also please note that I have 3 more pending wagers that were made with this assumption of getting an extra half point off 7 (2 placed the very day live chat confirmed i will get credit for the free half point, 1 placed the day after).

I expect betislands to honer the free half point i was told about for my 1 wager that should be a winner and the 3 pending I have. In my opinion, it is a no brainer. Apparently there is nobody in the office on this busy friday who could do anything about it. "If I could, I would" is the best I got.

I know BI was not planning on giving free hlvs off 3 and 7. But, if it was just like you said, you had it before and they didn't tell you in any way that it was different, we'd expect they'd honor what the clerk said. They are known to giving the player the benefit of doubt on wagering issues.

**HedgeHog** · 11-24-12, 10:10 AM

Move the line in YOUR favor!

GET THE EXTRA EDGE</STRONG>

Get a free half point for NCAAF, NFL on all sides and totals on all numbers except on or off 3s and 7s.
Also for NBA and NCAAB.

How can it still be a "glitch" if their site now says 3 and 7 are excluded. BI has intentionally updated their system to disallow the free 1/2 point off the 7 recently.

**sharpcat** · 11-24-12, 10:14 AM

Originally posted by TryingMyBest

For what purpose? He was told that if it landed on 7 it would be manually fixed just as I was told, just as I'm sure many others were told. Why would you strongly suggest walking away from this? It's almost Stockholm Syndrome with some people on this board when it comes to the offshores. You are so used to being treated like shit (not that BI treats you like shit, offshores in general) that you begin to defend them when people expect to be treated normally.

Sorry I did not know that Jon and crew were handing out free money over there, thought you guys were taking advantage of a software glitch and popping him for the max on every game within a half point of 7. Was just thinking it was not worth having your account limited or closed over.

**bubba** · 11-24-12, 10:18 AM

Originally posted by HedgeHog

Move the line in YOUR favor!

GET THE EXTRA EDGE

Get a free half point for NCAAF, NFL on all sides and totals on all numbers except on or off 3s and 7s.
Also for NBA and NCAAB.

How can it still be a "glitch" if their site now says 3 and 7 are excluded. BI has intentionally updated their system to disallow the free 1/2 point off the 7 recently.

yet they continued to claim it was a "glitch" in the system. I contacted them 3 different times on the subject and each and every time they told me it was a glitch and my wager will be graded with an extra half point (including the day I placed these wagers!!) I placed these wagers ONLY because of the free half point they told me they were giving me. Its a shame that there is nobody there who can fix this already.

**Bill Dozer** · 11-24-12, 10:19 AM

Originally posted by HedgeHog

Move the line in YOUR favor!

GET THE EXTRA EDGE

Get a free half point for NCAAF, NFL on all sides and totals on all numbers except on or off 3s and 7s.
Also for NBA and NCAAB.

How can it still be a "glitch" if their site now says 3 and 7 are excluded. BI has intentionally updated their system to disallow the free 1/2 point off the 7 recently.

Looks like HedgeHog is right.

Bubba, It looks like you also posted in thread from 2 weeks ago talking about the updated rule where half point went away off the 7.

SBR Forum - Sports Betting Talk - Sportsbook Review Forum

http://forum.sbrforum.com/sportsbooks-industry/2019980-betislands-free-5-point.html

Sports betting and handicapping forum: discuss picks, odds, and predictions for upcoming games and results on latest bets.

**bubba** · 11-24-12, 10:20 AM

Originally posted by sharpcat

Sorry I did not know that Jon and crew were handing out free money over there, thought you guys were taking advantage of a software glitch and popping him for the max on every game within a half point of 7. Was just thinking it was not worth having your account limited or closed over.

if the closed my account and payed me my account balance this week, I would sign for that in a heartbeat!! That will not be happening unfortunately.

I did nothing wrong here.

**HedgeHog** · 11-24-12, 10:23 AM

Getting a free 1/2 point on/off the 7 combined with 108 lines is clearly -EV for BI. They had to make the change eventually, so time to accept it and move on. I believe they've had their site updated with this change for at least a week now, but forgot to tell their CS reps the new policy. Not the first time the right hand doesn't know what the left is doing at BI. Got to take the good with the bad with this Book--luckily it's mostly good.

**bubba** · 11-24-12, 10:27 AM

Originally posted by Bill Dozer

Looks like HedgeHog is right.

Bubba, It looks like you also posted in thread from 2 weeks ago talking about the updated rule where half point went away off the 7.
http://forum.sbrforum.com/sportsbook...e-5-point.html

Yes i posted that they told me to just contact them with the ticket number and it will be fixed. They told me this to continue placing these wagers and I iwll be getting a free half point manually on/off the number 7. I was told this on live chat on Novemeber 14th, through emailing my account manager November 15th and through live chat again on November 21st. And according to what Betislands told me, this change did not go through untill Nov 22 (1 day after my wager in question and current pending wagers are in place).

**DudleyDawson** · 11-24-12, 10:52 AM

Betislands is the best book for Americans. All around.

**sharpcat** · 11-24-12, 10:58 AM

Originally posted by bubba

if the closed my account and payed me my account balance this week, I would sign for that in a heartbeat!! That will not be happening unfortunately.

I did nothing wrong here.

Trust me you will not feel the same way when you read threads like this.

**Bill Dozer** · 11-24-12, 11:14 AM

Originally posted by bubba

Yes i posted that they told me to just contact them with the ticket number and it will be fixed. They told me this to continue placing these wagers and I iwll be getting a free half point manually on/off the number 7. I was told this on live chat on Novemeber 14th, through emailing my account manager November 15th and through live chat again on November 21st. And according to what Betislands told me, this change did not go through untill Nov 22 (1 day after my wager in question and current pending wagers are in place).

Hey Bubba, If they told ya something different through chat then I dont blame you for bringing it to mgt. but, it was in print on their site and discussed by you and posters here so as for the general population, it's clear the half pt is not off the 7.

**bubba** · 11-24-12, 11:21 AM

Originally posted by Bill Dozer

Hey Bubba, If they told ya something different through chat then I dont blame you for bringing it to mgt. but, it was in print on their site and discussed by you and posters here so as for the general population, it's clear the half pt is not off the 7.

IT WAS NOT VISIBLE ON THEIR Site to me. I could not find it myself and frankly still cannot. (i know clicking on the link provided gets me there but just through there wesbite i still cannot find it) I wasnt just told something different by 1 chat. 3 different occasions I was told it was a glitch. By 3 different people. This was not some isolated incident by a customer service rep. THIS WAS THE WORD BEING PASSED DOWN BY SOMEONE IN CHARGE.

If the posted this on their front page, then fine shame on me. This new rule is hidden somewhere and short of it being clearly visible on there front page and an announcement being made, the words of the 3 different reps of betsialnds are what matters. And bill, according to that thread the wording on the site changed some time ago yet according betislands this was a management decsion made on THURSDAY of this week. That would make sense why I was told different things and also makes sense why my wagers placed on wednesday should be and will be honored eventually.

**TryingMyBest** · 11-24-12, 05:37 PM

Originally posted by Bill Dozer

Hey Bubba, If they told ya something different through chat then I dont blame you for bringing it to mgt. but, it was in print on their site and discussed by you and posters here so as for the general population, it's clear the half pt is not off the 7.

http://www.betislands.ag/bonuses/index.php

When this thread was made it said 3 ONLY in the rules. It has been changed since yesterday. How is that clear?

**Triumph** · 11-24-12, 05:49 PM

7red = betislands now

**Bill Dozer** · 11-24-12, 08:38 PM

Bubba, Im all for you making a claim based on what you were told in the email. Keep us posted.

Originally posted by TryingMyBest

http://www.betislands.ag/bonuses/index.php

When this thread was made it said 3 ONLY in the rules. It has been changed since yesterday. How is that clear?

No, it was in the thread cut n pasted. Threads aren't editable after a day.

**Justin7** · 11-24-12, 09:55 PM

I thought BI's software automatically applied the half point. So if you select +4, you would see +4.5 on the confirmation screen.

Did you see the half-point applied in the past? If you saw this in the past, saw it was not applied in confirmation, and their site said they were no longer applying it to the "7", I think you have a very, very tough case.

**bubba** · 11-24-12, 10:12 PM

Originally posted by Justin7

I thought BI's software automatically applied the half point. So if you select +4, you would see +4.5 on the confirmation screen.

Did you see the half-point applied in the past? If you saw this in the past, saw it was not applied in confirmation, and their site said they were no longer applying it to the "7", I think you have a very, very tough case.

JUSTIN- It is simple. The free half point is automatic by software. All football season it worked with the number 7. It stopped working and I asked them why. They told me it is a glitch in the system. They told me, dont worry just give us the ticket number if you place a wager between the given hours on/off the number 7. We will manually make the adjustment. I was told this at least 3 differnet times by 3 differnet people including the very day (maybe the very hour) i placed the wager. How oh how is this a "very tough case"? I do not even see how it is debatable. They cannot entice me to make a wager with them like this and then not honor what they told me.

Simply put they tell me if i place a wager it will -6.5 not 7 despite it saying 7. I place wager, they say "nevermind!".

Note they are not even saying i was given wrong info. They are saying they changed the policy on Thursday. My wager in question was placed on Wednesday. This is not even a close call. Im assuming you missunderstood the facts by saying i have a very, very tough case. I have a no brainer of a case.

**bubba** · 11-24-12, 10:13 PM

Originally posted by Bill Dozer

Bubba, Im all for you making a claim based on what you were told in the email. Keep us posted.

No, it was in the thread cut n pasted. Threads aren't editable after a day.

i beleive he is saying that link changed. originally it only mentioned 3, they have since updated it to say 3/7

**big joe 1212** · 11-24-12, 11:54 PM

The automatic half point does not always work. Same thing with other things that don't always work correctly with their site.

I also called about the half point on/off 7 and was told to call if it made a difference on the outcome and they would manually fix it. I haven't had it land on the 7 for any of my bets since then so it hasn't made a difference for me. The only reason I inquired about it is because it did work earlier in the season. Since their site says the 7 is no good anymore I guess we don't have a leg to stand on unless you can show documented proof of their CS telling you it's good.

Obviously their CS reps are not on the same page with this issue and several other things I've noticed over the last few months.

The last time I called CS about a small inquiry the guy was a real smart ass to me which I did not appreciate. Jon seems to pride his book on his great reps, but the reps are getting worse with every turnover in staff.

Overall I still like the book because of the free half points and will continue to use them as long as they keep paying fast. I just don't see how they can continue to be very profitable giving out free half points, big bonuses, and free payouts. I hope they can last the long haul but I just don't see it. I think we have another Wagerchief in the making.

**Justin7** · 11-25-12, 12:50 AM

bubba,

If a CS rep says something that is factually wrong, it becomes complicated. If a CS rep earning $4/hour (or whatever they earn) says something that contradicts the written rule, is it reasonable for a player to rely on that statement? That is a fact sensitive issue.

BI formerly offered a free half-point on and off the "7". The push rate for the 7 in NCAAF and NFL both are above 6%. A player would bury this book by betting both sides of every game lined on the 7, using the free half-point. It's economic suicide, and even worse with reduced juice.

If three different clerks told you that you would get the free half-point, and none told you anything different, I would want to hear those conversations. If I confirmed three different reps saying the same thing, I might infer that management told them to say this. At that point, I would bind a book on what the reps said, unless there was a compelling explanation for how this happened without their authorization.

On the other hand, if only one agent said it, I would ask: is it reasonable to rely on that one rep? If the rep contradicted the site rules and software, and the rep's statement offered the player a significant, systematic advantage (as is the case here), I would conclude that a player could not rely on that rep. It is an obvious mistake under these facts.

If three agents made that statement, file a complaint. Tell us when the statements were made, they will be produced.