Pokerstars Customer Service?

Fishhead · 12-06-09, 10:23 AM

Total crap

Ruifgalmeida · 12-06-09, 11:42 AM

I dont like pokerstras, But that is not normal, custumer services normaly takes less that and hour to respond

Kaladarus · 12-06-09, 12:03 PM

Try emailing again they've always answered my emails very fast.

Jshap1515 · 12-06-09, 12:09 PM

I emailed them Nov 19th, they sent me a response saying we'll get to it (yada yada). Then I emailed them again asking for a response and they said they are working on it and emailing again wont help, it'll in fact slow down the process.

Pokerstars sucks

_SpYdEr_ · 12-11-09, 03:01 AM

i had the same prob.. i waited like 2 weeks b4 they responded

plzkthx · 12-12-09, 02:28 AM

There should be a e-mail you can send and they'll send you back with a number you can call. When I had an issue they gave me a number to call and talk to a support tech about cashing out.

forsberg21 · 12-14-09, 04:25 PM

PokerStars is the best in the biz, believe me.

Use support@pokerstars.com, they'll get back to you within a few hours with a useful response. Don't really understand why they're responding like that to you, I've had nothing but good experiences with that support.

_SpYdEr_ · 12-16-09, 11:32 PM

thx forsberg

Ian · 12-17-09, 12:48 AM

This is atypical. If Stars doesn't have the best CS in the industry then they're close to the top.

_SpYdEr_ · 12-17-09, 12:49 AM

lol

LVHerbie · 12-17-09, 02:06 AM

Was the problem complicated? I've always gotten quick replies from pokerstars... Fulltilt is another story though...

Lockitup1x · 12-17-09, 01:35 PM

They will not give a phone number out to most players on their site.

_SpYdEr_ · 12-23-09, 01:21 AM

very true i tried to get it

lolbear · 12-23-09, 03:50 AM

i've always heard good stuff about pokerstars compard to other sites in terms of customer services

_SpYdEr_ · 12-27-09, 01:19 PM

well many ppl have diff things to say about each site i like fulltilt the best

Aurelius · 12-27-09, 02:44 PM

stars support is widely considered the best in the industy and 2nds not even close. most isues are resolved in a few hours, investigations take longer

Then I emailed them again asking for a response and they said they are working on it and emailing again wont help, it'll in fact slow down the process.

This says its not something 1st evel support can help you with, patience... they'll get there.

stevek173 · 12-27-09, 10:04 PM

Best in the industry not even close. I'm thinking your matter with them either is unorthodox or involves a certain department i.e. accounting or chat.

_SpYdEr_ · 12-28-09, 12:28 AM

i agree with steve

Aurelius · 12-28-09, 01:01 AM

I guess you could mistake that from my post, I don't work for stars or any site, I've been playing poker professionally for over 5 years and stars in my experience is way ahead of the game in customer service and site security.

I hardly play there these days as the site is saturated with the U.S pros as they're not able to play the euro sites because of the UIEGA.

_SpYdEr_ · 12-29-09, 01:11 AM

who said anything about u working for a site??

Aurelius · 12-29-09, 03:33 AM

haha wow, reading comprehension FTW! my bad

_SpYdEr_ · 01-03-10, 02:21 AM

lol was just askin man i thought i missed something

the_man147 · 01-23-10, 10:45 AM

oh yea their CS department sucks. i lost access to my email account after college, and coudlnt rememeber my password. it literally took a month to get logged back into my account!!

BODOG on the other hand, you call their 800 number and have a live person on the phone that speaks english in less than 30 seconds!!