Pinnacle want to see all numbers

[stranger]

On my credit card. I wanted to withdraw, I uploaded the required things , and of course I blocked the middle 8 numbers, as I do always. All bookies accepted it without problems, but now pinnacle want to see all numbers, because "Unfortunately those are the rules for all clients so for you too."

1 : There is not in their rules that i have to send the card with all numbers.

2 : If I had known this, I would have never deposited to pinnacle! I don't trust bookmakers, what can I do if once one of them steal my numbers and use it on the net?

3 : Why do they want to see the full numbers, why don't they accept the scan with only the the first and last four numbers?

[youngsc]

1. It probably is in the fine print look closer

2. They are in A grade book so the odds of them stealing are the same for the dolphins winning the superbowl this year.

3. For full verification of your card, they are trying to prevent any type of theft or fraud from occuring to you so to ensure they are dealing with you and not someone acting like you they need it all. Plain and simple I've never had a problem and I doubt most have.

[woodg8]

It's perfectly fine, they did the same with me. One of the better bookies out there, your money's safe.

[stranger]

1 : I have reviewed all rules, not found..

2 : OK, I would like to bet that!

3 : I don't serve MY protect if I send the whole card instead of the blocked version. "Someone acting like me" can't get my documents, my username and password, or if he can, I think he could send my unblocked card scan without any problem, at that level it really does not count.

[stranger]

Yes, my money is in safe.. until somebody does not use my card, because I sent all numbers.

[stranger]

Now my deposit amount has been deducted from my balance, their comment :

"In order to protect Pinnacle Sports, we have deducted the amount of your credit card deposits from your account, 4,000 Euros. These funds will be on hold in your account for 120 days. After that time, the funds will be restored. If you provide the required credit card information before the expiration of the 120 days, and it is approved by our Risk Department, the funds will be added back to your account.

Your account is available with your remaining balance. "



As you can see, they never wanted to protect me, they protect only themselves. I replied that I will send my full credit card scan if they pay me the cost of the cancellation and a new card requesting.

I know personally at least 20 bookmakers, but I have never seen so great torture like here. And nobody asked the full card scan, until now.

[stranger]

I don't know that do I use the correct word (I mean the grammar), but whereof they want to protect themselves? From me? I don't understand why are they protected now and aren't before the deducting.

another thing : is there one more bookie in the world which has no telephone service? This company is a bit strange..

[chance]

You are getting your knickers in a twist for no reason.

Either deposit in another way or stop worrying about the secuirty of your credit card. Even if in the unlikely event of your card being used your bank has to reverse the charge.

Don't piss off the best bookmaker in the business

[betplom]

Don't piss off the best bookmaker in the business

This is not difficult to do, yes they often have the best lines, but their e-mail customer service is nowhere near an "A" rating.

I have to agree with many comments here, Pinny itself will not steal from you, but what about a disgruntled (former) employee?

[stranger]

"Even if in the unlikely event of your card being used your bank has to reverse the charge."

That's good, i did not know it. But it raises an another question thing, why don't frauders do it: Somebody registers on a site, deposit 10000 eur example, then he plays the money through poker to his friend (smartly, not in one hand on a 10K heads up), he withdraws it one the next day through neteller or moneybookers, he receives it, then the "robbed" man goes into his bank and cries that somebody stole his money, reverse it immediatly. Does the gaming company lose 10K eur in this case? Because if yes, I understand that they want to protect themselfes, but I don't understand why are they more protected if they see all numbers on my card.

[WonTooManyBets]

It's in A book. I don't think they would risk losing such a high rating by stealing your CC info. You are one of the thousands of people that have sent in their CC info, don't sweat it pal.

[betplom]

"Even if in the unlikely event of your card being used your bank has to reverse the charge."

That's good, i did not know it. But it raises an another question thing, why don't frauders do it: Somebody registers on a site, deposit 10000 eur example, then he plays the money through poker to his friend (smartly, not in one hand on a 10K heads up), he withdraws it one the next day through neteller or moneybookers, he receives it, then the "robbed" man goes into his bank and cries that somebody stole his money, reverse it immediatly. Does the gaming company lose 10K eur in this case?

It couldn't be done the way you describe.

Most poker sites will have a hold period of up to 5 days if someone wins a tournament or a big payoff, they will review everything to ensure no fraud has taken place.

While fraud is possible in some cases, if it isn't a somewhat sophisticated scheme its likely to be found out, sooner rather than later.

As was already mentioned, victims of cc fraud aren't liable for the missing funds, **** or ********** has protections for their customers.

[chance]

"Even if in the unlikely event of your card being used your bank has to reverse the charge."

That's good, i did not know it. But it raises an another question thing, why don't frauders do it: Somebody registers on a site, deposit 10000 eur example, then he plays the money through poker to his friend (smartly, not in one hand on a 10K heads up), he withdraws it one the next day through neteller or moneybookers, he receives it, then the "robbed" man goes into his bank and cries that somebody stole his money, reverse it immediatly. Does the gaming company lose 10K eur in this case? Because if yes, I understand that they want to protect themselfes, but I don't understand why are they more protected if they see all numbers on my card.

Yip that is basically what happens.

I worked at a sportsbook about 8 years ago and they lost over 200 k from credit card fraud. What Pinnacle is doing is just good business prcatice protecting themselves

[stranger]

Really? But just think, not necessary to fraud! Somebody deposits 10K, he loses it because he is sucker, and he reports it to his bank as a fraud (of course if he does it on every week, that's a bit ostentatius), reverse the money right now!

[SBR Lou]

This kind of thing could potentially happen anywhere. These clerks don't make a very high wage to begin with, so of course you can be victimized by a rogue employee, but you can't worry about that kind of thing anymore than you should being hit by a car, or food poisoned.

And as for Pinnacle's intentions, I can assure you that you need not entertain this as a possibility..

[WileOut]

I've never been charged a penny for changing credit card or debit card numbers. I've done it around 10 times. Just change card numbers if you are worried. Same account, different numbers. Thats all.

[stranger]

I'm still unsatisfied with this.

Their reply :

"You state you never agreed to send your entire credit card number. Below is the screen you were shown before you processed your credit card deposits. You agreed you had read the requirements and that you would upload the required documentation. This screen was displayed each time you accessed the credit card deposit page of your Cashier. The purpose of the credit card information is to verify the credit card information and account holder. This is not possible without the number. "

It's not written that I have to send the unblocked card scan. Also what it this nonsense?? Not possible without the number?? Not enough the first and the last 4 ?? Then why do other bookies accept the blocked version? I'd the hear the opinion of SBR! Is it to possible verify the card with 8 numbers or not?

"The Pinnacle Sports Risk Department receives and approves hundreds of documents every week using our credit card upload system"

Then once a sacked assistant will copy these documents..

"What we have done is deducted the amount of your credit card deposits from the account for a period of 120 days. Pinnacle Sports has the right to protect itself from losses due to fraudulent credit card usage"

Oh yeah, I'm the frauder of course, because I don't want to share my entire credit card number. Again : If I had known that I will have to send the full card scan, I would have never deposited to pinnacle. They should have been warning me!

"You may provide the complete credit card documentation, as you agreed, and once approved we will restore the funds to your account. Or you may wait the 120 days. "

What the hell does take until 120 days? Is it to possible reverse the funds until this?

"However, Pinnacle Sports will not reimburse any fees to cancel this card. "

**** pinnacle! Wish i never deposited to you!

[stranger]

I sent the scan without blocking, but of course I cancelled the card. They put back my 4000EUR, but I don't want to play anymore at this shit bookie. I made from 14K (4K from credit card another 10K from bank transfer deposit) 34K EUR, maybe that's why I got 0.01 max stake limits! (http://img169.imageshack.us/img169/4...innacleik1.png ) , however they said (lied) they never use personal limitations.


I really don't understand their A+ rate (how much do they pay for you?), it should be on the black list! I asked full withdrawal, also i asked them to close my account, i want to forget this tape worm place, shittest bookie I've ever met! **** pinnacle!

[Virtual]

Bets limited to 1 cent stakes after winning 20k? Seems screwed up from an A+ bookie...

[chance]

I sent the scan without blocking, but of course I cancelled the card. They put back my 4000EUR, but I don't want to play anymore at this shit bookie. I made from 14K (4K from credit card another 10K from bank transfer deposit) 34K EUR, maybe that's why I got 0.01 max stake limits! (http://img169.imageshack.us/img169/4...innacleik1.png ) , however they said (lied) they never use personal limitations.


I really don't understand their A+ rate (how much do they pay for you?), it should be on the black list! I asked full withdrawal, also i asked them to close my account, i want to forget this tape worm place, shittest bookie I've ever met! **** pinnacle!

The reason Pinnacle cut you off was not because you won but because you pissed them off.

You should learn from this. You will need them a lot more in the future because they are by far the best place to bet. They do not need you.

[pico]

The reason Pinnacle cut you off was not because you won but because you pissed them off.

You should learn from this. You will need them a lot more in the future because they are by far the best place to bet. They do not need you.

yep, chance is right, you shouldn't piss off pinnacle. that is one book you really need.

[Justin7]

The reason Pinnacle cut you off was not because you won but because you pissed them off.

You should learn from this. You will need them a lot more in the future because they are by far the best place to bet. They do not need you.

Pinnacle is by far the safest book out there.

Remember when Pinny left the US market, and there was a monster run on the bank? They paid EVERY PLAYER within a week (there might have been a few glitches, but nothing related to unavailablity of money). The hoops you are going through is normal for fraud prevention.

20k win is nothing for them. If you were limited to 1 cent max stake, it was for one of these reasons: 1. There was fraud in your account; 2. You were past-posting on horses; 3. You were doing something they perceived as unfair, and wouldn't stop (i.e. routinely making 4 limit bets right before post which they cannot lay off); or 4. You pissed them off.

I do not know of ANYONE that has had limits cut in sports for beating them. If you are crushing them in a sport, they might reduce limits for everyone until they figure out what's going on, but they don't take player-specific limits as a normal practice.

[pico]

Pinnacle is by far the safest book out there.

Remember when Pinny left the US market, and there was a monster run on the bank? They paid EVERY PLAYER within a week (there might have been a few glitches, but nothing related to unavailablity of money). The hoops you are going through is normal for fraud prevention.

20k win is nothing for them. If you were limited to 1 cent max stake, it was for one of these reasons: 1. There was fraud in your account; 2. You were past-posting on horses; 3. You were doing something they perceived as unfair, and wouldn't stop (i.e. routinely making 4 limit bets right before post which they cannot lay off); or 4. You pissed them off.

I do not know of ANYONE that has had limits cut in sports for beating them. If you are crushing them in a sport, they might reduce limits for everyone until they figure out what's going on, but they don't take player-specific limits as a normal practice.

100% true