Hi everyone,
I was telling Bill about this and I decided it was a good idea to share it with the public. I was an employee at Bet Royal (which of course wasn't called Bet Royal then) few years back, and I would like to give you guys an inside scoop on how things are run. Now, I know things are somewhat better than when I worked there, but still....
As soon as the phone would ring, I would dread picking it up because I knew for a fact that it was someone asking when they were going to get their money. As soon as I heard the words, "Where is my f'ing money", I would place the customer on hold. I had no answer to give the customer since I knew for a fact that if I asked Tej if they were going to be receiving their money, the answer would be no. It got to the point, that I would put people on hold, then would go to the store to buy some lunch, smoke a cigarette, go to the bathroom, then when I would finally get back to the office, the person would still be waiting on hold. I had to use to use 3 different names, and would often "fire" one personality to be able to further delay the customer...
Every morning we would have a meeting to discuss which lucky customer would receive their money. If the customer played in the casino, then that was an automatic "no we are not paying this guy" because the theory was that if you left the money in their account they would lose it all again. If the customer was bringing their balance to zero then to Tej, that was an automatic no to paying them. He believed that if a customer was bringing their account to zero, they were closing their account, and why pay if they were closing their account. They changed the company name several times in the few months that I was there just to elude the customers. I remember talking to the same customer that they had just stiffed, telling him that "we" wouldn't treat him like the last company he was with. Little did he realize that he was talking to the same rep.
Luckily I didn't work there for very long. I couldn't take it... knowing that these people were all getting ripped off. Not to mention, that every phone call I had was a complete nightmare, and I was threatened to be killed numerous times and screamed at by every customer.
I urge people to not send their money there. People like Tej give sportsbooks and online casinos a bad reputation. Not all companies out there are like his of course and thank goodness for that.
I was telling Bill about this and I decided it was a good idea to share it with the public. I was an employee at Bet Royal (which of course wasn't called Bet Royal then) few years back, and I would like to give you guys an inside scoop on how things are run. Now, I know things are somewhat better than when I worked there, but still....
As soon as the phone would ring, I would dread picking it up because I knew for a fact that it was someone asking when they were going to get their money. As soon as I heard the words, "Where is my f'ing money", I would place the customer on hold. I had no answer to give the customer since I knew for a fact that if I asked Tej if they were going to be receiving their money, the answer would be no. It got to the point, that I would put people on hold, then would go to the store to buy some lunch, smoke a cigarette, go to the bathroom, then when I would finally get back to the office, the person would still be waiting on hold. I had to use to use 3 different names, and would often "fire" one personality to be able to further delay the customer...
Every morning we would have a meeting to discuss which lucky customer would receive their money. If the customer played in the casino, then that was an automatic "no we are not paying this guy" because the theory was that if you left the money in their account they would lose it all again. If the customer was bringing their balance to zero then to Tej, that was an automatic no to paying them. He believed that if a customer was bringing their account to zero, they were closing their account, and why pay if they were closing their account. They changed the company name several times in the few months that I was there just to elude the customers. I remember talking to the same customer that they had just stiffed, telling him that "we" wouldn't treat him like the last company he was with. Little did he realize that he was talking to the same rep.
Luckily I didn't work there for very long. I couldn't take it... knowing that these people were all getting ripped off. Not to mention, that every phone call I had was a complete nightmare, and I was threatened to be killed numerous times and screamed at by every customer.
I urge people to not send their money there. People like Tej give sportsbooks and online casinos a bad reputation. Not all companies out there are like his of course and thank goodness for that.
