Bet365 radom security check

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  • general
    SBR Rookie
    • 10-18-09
    • 10

    #1
    Bet365 radom security check
    In the last couple of months I had quite some luck playing at Bet365 casino.My balance reached six figure yesterday.

    It was very weird when I was playing blackjack yesterday, the session was interrupted by the system and I could no longer enter my account, it shows in the page We Couldn't Recognise Your Details.I contacted the livechat assistant who told me that my account was suspended whilst “random security checks” were carried out.And I was told that nothing I can do but wait.

    Is this normal? I don’t know where this “radom security check” came from.I was just wagering the maximum at blackjack table and there were a lot of up and downs, no bonus hassle or whatever. Well, it is a little bit inappropriate that they interrupt the session while the players are playing to run some “radom security check”, isn’t it?And they just suspend accounts for the “radom security check” without any notice? I tried to enter my login today details but it still failed. And I havn’t heard anything from bet365 yet.

    I havn’t played at bet365 casino much since I lost quite a fortune serveral years ago playing the live blackjace. However,I believe bet365 is a very solid&prestigious sportsbook and casino and the balance in bet365 is even more secure than that in a e-wallet account.It is not very likely that they will look for trouble when the player start to win some money.That why I go to bet365 to play big.

    Anybody has similar experienceHow long will it take? Thx.
    I’ll keep the thread updated.
    (English is not my native language, pls forgive me if there is any grammar or spelling mistakes)
    Last edited by general; 12-18-10, 10:57 PM.
  • Kaabee
    SBR MVP
    • 01-21-06
    • 2482

    #2
    i guess they want to see if you cheated your way to six figures
    Comment
    • OmgUrMom
      Restricted User
      • 02-07-10
      • 8481

      #3
      six figures?

      how much do u bet on a usual blackjack hand?

      might be time to withdraw if/after you get your account back.
      Comment
      • Ced's shadow
        SBR MVP
        • 11-27-09
        • 2986

        #4
        Exactly, all they're doing is checking if you cheated with some sort of system or something, but nothing else they can do. They should reopen your account soon with the same funds available. Just for you to have it on mind, if they come to you with some talk about their casino having problems those days or a glitch or something, and therefore your account getting debited, place an SBR complaint and save the chat as proof of the explanation. If they indeed had a problem with a glitch or something else, unless specified in their rules very clearly, it's not your fault and therefore the funds should be honored. Good luck with this.
        Comment
        • Toples
          SBR Sharp
          • 12-18-07
          • 275

          #5
          i had only good experience with Bet365

          but never heard of such random checking
          and you cant cheat with online casino, they always have an edge
          Comment
          • Chopsticks
            SBR MVP
            • 06-30-09
            • 1057

            #6
            I have played a lot on the games/casino section there lately and never had anything close to this happen. Of course I have not won much either
            Comment
            • mikejamm
              SBR Posting Legend
              • 08-24-09
              • 11043

              #7
              Sounds like some fuk'ed up bullshit to me. You need to be taking regular withdraws and not let your balance get too high, they'll find some way to fuk you out of it and call it a "computer" glitch!
              Comment
              • general
                SBR Rookie
                • 10-18-09
                • 10

                #8
                Thank you so much for all the warm-hearted suggestions.

                I'll keep this upated.
                Comment
                • TheAccountant
                  SBR Wise Guy
                  • 11-03-09
                  • 658

                  #9
                  I imagine a balance that high would draw some red flags. Hopefully they are just trying to make sure your wins are legitimate, and when they come to that conclusion, will honor the winnings. Keep us updated.
                  Comment
                  • thespeculator
                    SBR MVP
                    • 09-09-08
                    • 2999

                    #10
                    six figures wow, atleast you know their casino legit, you must have a lot of money to let that much sit with a book
                    Comment
                    • horsiehung
                      Restricted User
                      • 10-31-10
                      • 258

                      #11
                      i don't believe six figures..where is the decimal point?
                      Comment
                      • necro
                        SBR MVP
                        • 06-07-09
                        • 1633

                        #12
                        it's for his ego boost
                        Comment
                        • dikefale
                          SBR MVP
                          • 09-20-10
                          • 1017

                          #13
                          It is disturbing but if you play just regular casino,not live,maybe they have some indications that you cheated.
                          Thumbs down for them if you are 100% clean!
                          Comment
                          • pokernut9999
                            SBR Posting Legend
                            • 07-25-07
                            • 12757

                            #14
                            nevermind
                            Last edited by pokernut9999; 12-19-10, 02:29 PM.
                            Comment
                            • Automat
                              SBR High Roller
                              • 10-13-09
                              • 104

                              #15
                              6 figure usd?? or. ...........
                              Comment
                              • peterd78
                                SBR Hustler
                                • 08-16-10
                                • 83

                                #16
                                they're checking to see if you're using a bot or if there is a glitch, player are not supposed to win that much so it's supicious to them
                                Comment
                                • rfr3sh
                                  SBR Posting Legend
                                  • 11-07-09
                                  • 10229

                                  #17
                                  well if you haven't verified your account they do this with everyone it is called KYC (Know your customer) standard procedures they run
                                  Comment
                                  • cotsy2010
                                    SBR Hustler
                                    • 12-17-10
                                    • 74

                                    #18
                                    pure bull six figure bet365 would never let your account get that high without doing something
                                    Comment
                                    • Justin7
                                      SBR Hall of Famer
                                      • 07-31-06
                                      • 8577

                                      #19
                                      Originally posted by cotsy2010
                                      pure bull six figure bet365 would never let your account get that high without doing something
                                      If you got there by getting lucky, they won't care. Sports or casino, as long as it is luck and not skill.
                                      Comment
                                      • Ace_of_Spades
                                        SBR Posting Legend
                                        • 10-14-09
                                        • 13518

                                        #20
                                        Why do these sites have problems with non english countries. It seems to be happening a lot.
                                        Comment
                                        • general
                                          SBR Rookie
                                          • 10-18-09
                                          • 10

                                          #21
                                          Thank you all for the above concerns and advices.

                                          Unfortunately I have not heard anything from bet365 yet (actually they just suspended the account and did not give any notice or information except I contacted their live chat once I mentioned in the original post, by which I was told that I could do nothing but wait and they can not provide the exact time of this random security check).

                                          And the account still remains “not recognized” now.

                                          I don’t know any system or pattern and did not use any to bet, I didn’t even change the stake of each bet too much. The way I wagered is rather “stupid” as more than 90% of my bets are $1,000 per hand blackjack flat bets. And I don’t think there is actually a way that you can “cheat” the casino software by playing blackjack as many of you mentioned this above. You can only make a wise or poor decision on how to play each hand. And no matter how good you are, in the long run the house will always win as there is an edge I think in every game.( Well I consider it to be the “Commission” charged by the casino for the service they provide) Actually I have met quite a lot of up and downs ( the biggest daily was around $30,000 I think) during the last couple of months.

                                          I hope the reason for what happen to me is that they set a line for player’s balance and when the line is exceeded then an alarm is triggered. And the staff will temporary suspend the account to check if everything is allright.

                                          I don’t know what the next step will be. However the last two days were not very pleasant experience for player (Maybe I can call myself a high roller.) It is rather annoying to kick the player out in the middle of a game and suspend the account for “random security check” without any email or other notice. If I didn’t ask the live chat on my own initiative, I didn’t even know what happened. And for two days, I still have not received any thing from the casino.

                                          I’ll keep this updated.
                                          Last edited by general; 12-20-10, 04:11 AM.
                                          Comment
                                          • general
                                            SBR Rookie
                                            • 10-18-09
                                            • 10

                                            #22
                                            duplicated.
                                            Comment
                                            • Hareeba!
                                              BARRELED IN @ SBR!
                                              • 07-01-06
                                              • 37075

                                              #23
                                              Originally posted by general
                                              no matter how good you are, in the long run the house will always win as there is an edge I think in every game.
                                              Astonishing!

                                              Yet there are people, even knowing that, who continue to play, even as much as $1000 per hand
                                              Comment
                                              • frizzelli
                                                SBR Hall of Famer
                                                • 08-06-10
                                                • 8916

                                                #24
                                                something smells like a whole lot of fecal matter in this thread
                                                Comment
                                                • aceking
                                                  SBR MVP
                                                  • 09-07-05
                                                  • 4782

                                                  #25
                                                  bet $3.65 hates winners .
                                                  Comment
                                                  • OmgUrMom
                                                    Restricted User
                                                    • 02-07-10
                                                    • 8481

                                                    #26
                                                    Originally posted by Hareeba!
                                                    Astonishing!

                                                    Yet there are people, even knowing that, who continue to play, even as much as $1000 per hand
                                                    usually if you are smart enough to accumulate the wealth to wager 1,000 per hand without thinking much of it, you will be able to deduce the house has an advantage.
                                                    Comment
                                                    • Hareeba!
                                                      BARRELED IN @ SBR!
                                                      • 07-01-06
                                                      • 37075

                                                      #27
                                                      Originally posted by OmgUrMom
                                                      usually if you are smart enough to accumulate the wealth to wager 1,000 per hand without thinking much of it, you will be able to deduce the house has an advantage.
                                                      yes, well he therefore appears to be smart enough to make that deduction, yet continues to wager heavily on a sure fire long term loser ... just doesn't figure does it?

                                                      I could recommend several charities where the losses from that would be far better spent and you'd even get some tax relief for it.
                                                      Comment
                                                      • general
                                                        SBR Rookie
                                                        • 10-18-09
                                                        • 10

                                                        #28
                                                        About an hour ago I wrote an email to inquire about this and have got no reply.
                                                        However just now I found that my account is unlocked.Seems that the problem is solved.
                                                        Maybe they need to wait for week days to do the security check.
                                                        And I hope the games of my future play will not become tighter after they checked my account. We will see.
                                                        Thank you all.
                                                        Comment
                                                        • general
                                                          SBR Rookie
                                                          • 10-18-09
                                                          • 10

                                                          #29
                                                          They have limited my bets to $200 per hand.
                                                          Comment
                                                          • nenad
                                                            Restricted User
                                                            • 08-12-09
                                                            • 714

                                                            #30
                                                            6 figures of yens
                                                            Comment
                                                            • thespeculator
                                                              SBR MVP
                                                              • 09-09-08
                                                              • 2999

                                                              #31
                                                              Originally posted by Justin7
                                                              If you got there by getting lucky, they won't care. Sports or casino, as long as it is luck and not skill.
                                                              how do they determine luck, i play 6 or seven team teasers , so would i be in the lucky category
                                                              Comment
                                                              • thespeculator
                                                                SBR MVP
                                                                • 09-09-08
                                                                • 2999

                                                                #32
                                                                i don't doubt his numbers the u.k has some 4 million online gamblers, just pure chance would suggest a few are going to hit big time
                                                                Comment
                                                                • thespeculator
                                                                  SBR MVP
                                                                  • 09-09-08
                                                                  • 2999

                                                                  #33
                                                                  isn 't it strange the nfl , nba , nhl are all against gambling , but they have no problem with playing in london, money talks
                                                                  Comment
                                                                  • general
                                                                    SBR Rookie
                                                                    • 10-18-09
                                                                    • 10

                                                                    #34
                                                                    Originally posted by general
                                                                    They have limited my bets to $200 per hand.
                                                                    I was playing serval hands just now and once again the game was interrupted.

                                                                    When I re-enter my account, the max bet has been changed again.

                                                                    Now it is $50 max for original blackjack, and $20 for blackjack surrender and blackjack switch.
                                                                    Comment
                                                                    • OmgUrMom
                                                                      Restricted User
                                                                      • 02-07-10
                                                                      • 8481

                                                                      #35
                                                                      Originally posted by general
                                                                      I was playing serval hands just now and once again the game was interrupted.

                                                                      When I re-enter my account, the max bet has been changed again.

                                                                      Now it is $50 max for original blackjack, and $20 for blackjack surrender and blackjack switch.
                                                                      really its a blessing unless a six figure payday means nothing too you. (and you'll lose it back eventually)

                                                                      why not withdraw at least some of it?
                                                                      Comment
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