6/12/2010 11:17 AM
bet365 investigates player account A
bet365 (SBR rating C) player claims to have accidentally deposited $23,600 instead of $600 into his betting account. He made
bet365 aware of the error and was asked to provide documents verifying his identity. The player states he supplied what was requested of him, and that his account was suspended pending management review. The player canceled the credit card he used to deposit, and is attempting to withdraw via a different method. SBR is inquiring with
bet365 on the status of their investigation.
5/31/2010 06:19 PM
bet365 player account locked for over 3 monthsA
bet365 (SBR rating C) player has submitted a sportsbook complaint. The player funded his
bet365 account with a 2000 Leva deposit on March 13th. After a few weeks of play,
bet365 locked the account and requested proof of ID. The player claims to have provided this, yet is still locked out of his account which holds a balance of 10,000 Leba. SBR is following up with
bet365.
5/26/2010 11:49 AM
bet365 unlocks player's accountOn 5/24 SBR
reported that
bet365 (SBR rating C) twice locked a player's account despite receiving the required proof of ID. SBR followed up with
bet365 on the matter; an accounting oversight was made in re-locking the account after it had been verified. The player's account is now unlocked.
5/24/2010 11:16 AM
bet365 - player's account locked twiceA
bet365 (SBR rating C) customer service complaint has been reported.
bet365 locked the player's account on May 19th and asked him to provide documents to verify his identity. The player obliged the request and after receiving confirmation his documents were in order his account was unlocked. However,
bet365 again locked his account the following morning. Customer service was not able to provide any information as to why the account was again locked after his ID documents were verified once. SBR is following up with
bet365.
5/4/2010 06:12 PM
bet365 player complaintA
bet365 (SBR rating C) complaint has been received. On March 13th a player signed up via
bet365 and began placing wagers. After increasing his balance to €7600,
bet365 froze the account and requested ID. The player sent a copy of his ID to
bet365. After contacting
bet365 a number of times since his account was frozen on March 17th, the player has been provided no new information regarding his account status . SBR is investigating the complaint.
10/27/2009 03:04 PM
Ladbrokes voids $1360 winnings NFL wager
Ladbrokes (SBR rating A) voided an NFL wager worth $1360. The bet type was a double result proposition on the outcome of the Bills and Jets game on October 18th. The player wagered $170 at +1600 on the Jets winning the first half, and the Bills winning the game. The same proposition was available at
bet365 (SBR rating C) at +1400. The player's bet won netting $2890. On the morning of October 19th Ladbrokes debited $1360 of winnings citing an obvious odds error. SBR has contacted Ladbrokes to discuss this dispute. Ladbrokes has been downgraded from A+ to A |
Ladbrokes discussion
8/11/2009 08:25 PM
bet365 wager complaintUpdate 8.18.2009: After reviewing additional information about the player's claim, SBR has found that the player has not supplied any credible evidence that bet365 has altered his wager. This dispute has been closed. SBR is currently speaking with bet365 management about live betting disputes where wagers were altered by the house after it was final.
Update 8.13.2009: bet365 has responded to SBR stating that this player's wager was not changed. bet365 has provided evidence on its behalf suggesting the player has doctored the image to support his claim. bet365 has also agreed to revisit confirmed cases of altered in-game betting. SBR will report on the result of bet365 reviewing these bets and will reevaluate bet365's rating at that time.
bet365 changes winning wager to losing wager; costs player $18,000
A player wrote SBR complaining about an in-game tennis bet placed at bet365 (SBR rating C). The player states that on July 2nd he risked $18,000 at 1.14 odds on Andreas Beck in the third set. The player provided a screen shot showing the original wager. When Andreas Beck won the match, the player found his wager was changed to a bet on the losing opponent, Dominick Meffert. The players wager was then graded as an $18,000 loser, instead of a $2,052 winner. bet365 had no comment.
In the last year bet365 has altered player's wagers in live betting, changing spreads they deemed to have been offered erroneously to "correct" market odds after the event. This essentially gave players wagers they did not place and replaced winning bets with losers. bet365 does not list a policy that suggests they may alter in-game wagers. Players should avoid in-game wagering at bet365. bet365 has stated that this action is taken with professional traders who are aware of the market and the line being incorrect.
8/11/2009 08:41 AM
bet365 downgraded from B to C 
2/15/2009 03:42 PM
bet365 downgraded from B+ to B
10/12/2007 08:22 PM
bet365 lowered from A- to B+
10/6/2007 08:41 PM
bet365 (SBR rating A-) player complains that his limits were cut to $5 after meeting more than half of his wagering requirement for his deposit bonus.
bet365 customer service has refused to prorate the bonus, as has been the book's policy when declining service to customers. SBR to inquire with management.
7/14/2007 01:22 AM
Bowmans International Ltd, parent company of Bowmans (SBR rating A) until it sold the sportsbook to bet365 (SBR rating A-) in December of last year, reemerges in the sports betting market with Hansabet. Hansabet, which has been online for just over one month, is set to give players a similar experience as Bowmans once did with the same Bowmans' service staff and Betoptions WagerPlayer software. Former head linesman of Bowmans, Scott K, has not stayed on with the company. Hansabet has been given an initial SBR rating of B. The sportsbook will remain under review as player feedback is received, Hansabet rules pages are completed, and SBR continues conversations with book management. Hansabet does not accept players from the US and Canada.
3/7/2007 06:38 PM
bet365 (SBR Rating A-) cancels "In-Play" winning bet. bet365 states that due to a television broadcast delay, they mistakenly offered the wager for an excessive period of time. This is the third complaint against bet365 Live Betting in as many months. SBR to contact bookmaker on player’s behalf.
Player: I contacted other bookmakers to see what time they have for 5th goal in that match, and I got replay from onother UK bookmakers that they were suspend the market at 16:09:59 . I am sure they are using same global time server as all other bookmakers. My bet is placed at 16:09:54 and when you add web delay their web site have , there is no way I placed late bet.
2/12/2007 12:05 AM
bet365 downgraded from A to A-
2/11/2007 11:19 PM
bet365 (SBR rating A-) live betting sticks another player with losing wager he did not place. The bettor wagered on a spread bet365 labeled as an obvious erroneous line. Instead of canceling the wager or altering the price, bet365 changed the line to what they said the spread should have been before the bet making the would-be winning bet a $500 loser. bet365 is currently addressing a similar live betting complaint and will be reevaluated based on the outcome of these uncharacteristic issues.
12/29/2006 06:22 PM
bet365 (SBR rating A) gives player losing wager he did not place. The bettor wagered on an erroneous line where the spread was reversed, making the -4.5 favorite a +4.5 point underdog. Instead of canceling the wager and addressing the client who attempted to gain an unfair advantage, bet365 gave the player a bet with the "corrected" line, making the would-be winning bet a loser. SBR expects upper management to address the policy flaw, void the obviously bad-line bet and refund the 1800 Euros in losses.
12/29/2006 05:53 PM
bet365 downgraded from A+ to A
12/12/2006 12:39 PM
bet365 (SBR rating A+) takes over remaining Bowmans (SBR rating A) accounts. Last month Bowmans moved its US players to Bodog. Today the operation effectively closed, moving the remaining non-US players to bet365. Bowmans.com now redirects to bet365.com/bowmans/home/default.asp where Bowmans balance holders can log in and redeem their funds. The Bowmans brand will be phased out as bettors settle into the bet365 system.
10/31/2006 04:31 PM
bet365 (SBR rating A+) players complain of inadequate rule change notification. SBR has received three complaints from users who say they were unaware of recent rule changes that were the difference between winning and losing wagers. bet365 changed their wagering rules, making overtime in all basketball leagues count for over-under wagers. Most bet365 users are likely finding out about rule change when their bet on a game that went into overtime is graded.
Beginning January 1st, 2007, all sportsbooks on SBR’s Recommended List will be required to offer a ’policy updates’ log or another method of alerting players of policy changes.
Player: "European basketball has never counted overtime! How am i supposed to know?? Should I refresh the rules page along with the odds?? At least Pinnacle announces the new rule at top of main page and other book will email you. If Bet 365 would highlight all rule changes for that month it would at least be reasonable to scan over a book of rules. This is crap".
10/4/2006 11:13 AM
bet365 (SBR rating A+): In response to the Safe Port Act, bet365 has decided to stop taking wagers from US players. US based clients are asked to redeem funds upon log in.
1/14/2006 12:24 PM
Current SUPER TOP 10 Sportsbooks. Consensus of 3 top experts.
The following is the combined SUPER TOP 10 according to;
The Sportsbook Review (SBR) Top 10 Recommended List
The EOG Top 10 Sportsbooks in the World
TheRX.com poster voted top Sportsbooks
1. Pinnacle (36)
2. CRIS (30)
3. Olympic ( 29)
4. Hollywood (20)
5. VIP Sports (18)
6. WSEX (17)
7. 5 Dimes (10)
8. BetJamaica ( 9)
9. bet365 (9)
10. BetCascade ( 9)
Others receiving votes: BetWWTS(7), Skybook(7), Bodog(3), Mansion(2), Legendz(2)
Sources:
http://www.sportsbookreview.com/Recommended+List/
http://www.eog.com/news/index.aspx?id=1126
http://forum.therx.com/showthread.php?t=337810
4/24/2005 09:20 PM
Frequently asked question by players: Which sportsbooks offer in-game live wagering? Few bookmakers offer this betting option because of the challenges of balancing action on the quickly moving odds. Sportsbooks that offer in-game wagering include:
• bet365.com (SBR rating A+)
• WSEX.com (SBR rating A)
• Tradesports.com (SBR rating B)
• PinnacleSports.com (SBR rating A+) is also known to offer in-game wagering on mainstream events on occasion.
9/22/2004 12:26 PM
Frequently asked question by players: Do any sportsbooks still take credit cards? Funding a sportsbook account is becoming increasingly difficult as VISA and Mastercard look to block these transactions. Sportsbooks that have the highest success rate for credit card deposits are:
• bet365.com (SBR rating A+)
• Wagerstreet (SBR rating B-)
2/11/2004 12:00 AM
Also coming soon SBR in-depth and hard hitting interviews with the CEO's of Pinnacle, VIP Group, WWTS, Olympic/BetJamaica, Hollywood, bet365, CRIS
9/29/2003 05:54 PM
Positive feedback: Intertops, WWTS, BetOnGames and bet365
4/26/2003 12:00 AM
bet365 makes debut on the Full Recommended List/ Carib, AllWorld, Hollywood make gains 