10bet unfairly cancelled my bets HELP!!!

[maciejka]

Hi,

I've been searching through the Internet for someone to help me and I found SBR.

Here is my story with 10bet that cancelled my bets due to "a typing mistake" whereas it wasn't a mistake and I can prove it.

On 18th December I made 3 wagers one after another for NCAA basketball.
It was a game Jacksonville State vs Murray State.
I bet total points OVER 131 at 1.909 stake: 138 Euros
Then I made another bet OVER 131 at 1.901 stake: 99 Euros
and then the third one OVER 131.5 at 1.885 stake 142 Euros.

As you can see the odds and lines kept changing and the final line ended at 136 points.

10bet cancelled all 3 bets and they claimed there was a typing mistake.
In other bookmakers (Gamebookers, Pinnacle) the line was 131 too but they were faster to lower the odds and finally change the line.
I can prove that the line at Pinnacle was 131 so there couldn't be any mistake made by 10bet.

Can they cancel any bet that is not good for them and say they made a mistake?

Is there anything I can do to have my due winnings on my account? (the score of the game was 65-79)

Can you help me, please.

regards,
Maciej

[acw]

6/19/2007 03:07 PM
10bet upgraded from C+ to B-

For sure SBR can solve this issue. B- books are not the worst.

[Bill Dozer]

Hi,

I've been searching through the Internet for someone to help me and I found SBR.

Here is my story with 10bet that cancelled my bets due to "a typing mistake" whereas it wasn't a mistake and I can prove it.

On 18th December I made 3 wagers one after another for NCAA basketball.
It was a game Jacksonville State vs Murray State.
I bet total points OVER 131 at 1.909 stake: 138 Euros
Then I made another bet OVER 131 at 1.901 stake: 99 Euros
and then the third one OVER 131.5 at 1.885 stake 142 Euros.

As you can see the odds and lines kept changing and the final line ended at 136 points.

10bet cancelled all 3 bets and they claimed there was a typing mistake.
In other bookmakers (Gamebookers, Pinnacle) the line was 131 too but they were faster to lower the odds and finally change the line.
I can prove that the line at Pinnacle was 131 so there couldn't be any mistake made by 10bet.

Can they cancel any bet that is not good for them and say they made a mistake?

Is there anything I can do to have my due winnings on my account? (the score of the game was 65-79)

Can you help me, please.

regards,
Maciej

maciejka,

Thanks for sharing this. A "typing mistake" is a silly excuse to use. I will ask mgt. about this.

When were the bets cancelled?? After the game?

Please Private Message me or email your account ID.

[Bill Dozer]

Got your message maciejka. 10bet has cancelled bets that weren't obvious errors before the game in the past and credited the player for the no-risk win.

In the future, it's best to contact us right away. Was their email communication before the game you can forward?

[bigboydan]

This is the 2nd time I have read something bad about 10bet in the past week. Their not exactly the best book out there from a players standpoint (bonus & long delays). However, they are pretty safe to play at from a financial stability point.

[Stevee]

Wow! I am brand new to this website - I have heard about it but this is the first time I have used it. I am looking for a good sportsbook - looks like I will avoid this one. Glad I decided to get on this website.

[mickyr]

10bet are a dodgy book. Heard a lot of bad stuff about them on Euro forums.

[bigboydan]

10bet are a dodgy book. Heard a lot of bad stuff about them on Euro forums.

90-120 delays and those bonus rollover requirements sure don't help their cause IMO.

[maciejka]

Got your message maciejka. 10bet has cancelled bets that weren't obvious errors before the game in the past and credited the player for the no-risk win.

In the future, it's best to contact us right away. Was their email communication before the game you can forward?

They didn't send me any email notification. When I logged in to my account there was a message for me:

Dear customer

Your bets in NCAA were canceled due to typing mistake

Best regards

10bet

Then I emailed them saying there was no error and they replied the following day:

Dear Maciej K.,

Following your message 32723

Your bet was cancelled due to wrong odds caused by typing mistake

Then I got really angry and wrote to them:

Hi,


Could you write something more, not just a simple typing error.

What typing error!!! There was no error as your point spread and odds were the same as in all other bookmakers (Pinnacle Sports, Gamebookers.) It was over/under 131. Then the odds started to change in other bookmakers and in 10bet as well (it is normal that sometimes suddenly odds and point spread may change). First you started to lower the odds and then you changed the pointspread (as other bookies did) to 131,5 and then 136.

I'm saying once again: IT WAS NOT A TYPING MISTAKE. If you claim so, you are lying to me and it is unfair.

If it had been a typing error you would have reacted hours earlier as you are very famous for changing the odds in a second. It was just a normal odd movement.

I want my bets to stand and my winnings to appear on my account.

I can prove that the same odds and pointspread was in other bookmakers. If your answer is negative I will submit my case to IBAS to verify your lies.


I look forward to hearing from you.


regards,

Maciej K.

and they replied:

Dear customer


10Bet does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.

Please read our rules.

From what they wrote to me I assume they can void any bet and claim it was a typing mistake. Very unfair.

regards,
Maciej

[vanman]

I would imagine the guys here will sort this,if not then contact IBAS.If you can prove what the lines were at other books then there is no way they can not pay you.IMO

[dvn]

so you got the winnings in the end?

[maciejka]

so you got the winnings in the end?

No, I didn't.

That's why I started this thread.

[kiwi]

10Bet is one of the worst books at all. The only thing I can repeat again and again is 'stay away'!
As much as I like the bookies rating guide here, the B- rating of 10Bet is a joke.

[maciejka]

Do you think IBAS will help me solve this situation?
I heard the case might last for several months and in most cases IBAS takes the book's side.

[bigboydan]

Do you think IBAS will help me solve this situation?
I heard the case might last for several months and in most cases IBAS takes the book's side.

You can definitely try contacting IBAS.

From some of the stuff I have read in the past though, it's usually a long drawn out process that could take anywhere from 2 to 6 months. I mean according to some posters, most of the disputes filed with them usually goes in favor of the books.

[vanman]

I had cause to use IBAS a couple of years back and they sided with me,so i would say definately use them,if what you have said on here is true and you have abided by their rules then i can`t see IBAS siding with 10bet.Yes it might take a couple of months,but i think that it is worth it.
Keep us posted with what you do.

[Jamie_UK]

I bet total points OVER 131 at 1.909 stake: 138 Euros
Then I made another bet OVER 131 at 1.901 stake: 99 Euros
and then the third one OVER 131.5 at 1.885 stake 142 Euros.

lol , with those amounts you may as well where a flashing hat with "I'm an arber" on it.

[vanman]

lol , with those amounts you may as well where a flashing hat with "I'm an arber" on it.

Whether he`s arbing or not doesn`t come into it Jamie.

[Jamie_UK]

Whether he`s arbing or not doesn`t come into it Jamie.

True, but it may explain why they dont want his action and are willing to palp him without a care.

[vanman]

True, but it may explain why they dont want his action and are willing to palp him without a care.

As i said if he takes them to IBAS,then i`m 99% certain they will rule in his favour,as he hasn`t done anything wrong.

[Bill Dozer]

Maciej,

Can you post the exact times of the wagers?

10Bet is saying they were at 136, moved back to 131 by accident before correcting it back to 136. Your wagering history contradicts that.

We have seen cases where Pinnacle moves "out of market" and quickly moves it back. They do mark it as an obvious error evident by the bettor who immediately jumps on the wrong-way move versus someone logging in that happens to bet a stale line.

A guess on what may have happened... 10bet was confused by Pinnacle's pricing. They had 131 -154 / 131 +139 at 4:22pm while other books were at 136.

http://www.sbrforum.com/Scores/NCAA-Basketball+Odds/70581/Total.aspx

I am very curious to the times of the bets. It looks like this is a case where they sat at 131 for at least some amount of time and should have honored it. Regardless, I'd like to get a good idea of what happened by looking at the times.

[maciejka]

Here are the exact times of the wagers:

1) 18/12/2007 09:22:00pm points 131 odds: 1.909

2) 18/12/2007 09:23:51pm points 131 odds: 1.901

3) 18/12/2007 09:25:47pm points 131.5 odds: 1.885

The time is GMT.

Thanks for looking into this.

[Bill Dozer]

ok, yea, that was the same time Pinnacle went from 131 to 136.

[noyb]

Regardless of why they did it, and how long they sat on it, in my opinion a total of 131, while other books are at 136, is NOT an obvious error.
Switching +1000 and -1000 a book can claim a customer should have known better, but a total that is off 5 points, no way.

I speak from experience when I say 10Bet really are very very nasty voiders, they void anything they don't like, even if the line is only a little off and in situations any other book I know would honour the bet. Since they are usually very fast to void and let the customers know both by e-mail and a message in their account (I feel they have improved in this respect the last year), I've let one go very recently, not complaining, when maybe I should have.

Nevertheless, this voiding complaint about 10Bet is not new to SBR (I remember there have been similar complaints in the past) and I feel it's something SBR should really consider while putting up a rating for 10Bet.

[noyb]

ok, yea, that was the same time Pinnacle went from 131 to 136.

this story sounds very likely. If you ever have a bet manually accepted by 10Bet, you know you almost always could have gotten a better price elsewhere, since they copy their lines minus a few points from different bookmakers in different sports. when the line elsewhere moves, they move, only sometimes for some reason they forget to move the line or move it wrong, and get caught.

[Bill Dozer]

Regardless of why they did it, and how long they sat on it, in my opinion a total of 131, while other books are at 136, is NOT an obvious error.
Switching +1000 and -1000 a book can claim a customer should have known better, but a total that is off 5 points, no way.

I speak from experience when I say 10Bet really are very very nasty voiders, they void anything they don't like, even if the line is only a little off and in situations any other book I know would honour the bet. Since they are usually very fast to void and let the customers know both by e-mail and a message in their account (I feel they have improved in this respect the last year), I've let one go very recently, not complaining, when maybe I should have.

Nevertheless, this voiding complaint about 10Bet is not new to SBR (I remember there have been similar complaints in the past) and I feel it's something SBR should really consider while putting up a rating for 10Bet.

Agree 100%. Mistakes and player inconvenience is a factor and canceling off bad positions would be a bigger factor. There are some things we can suggest here but I would like to get their full opinion on what happened before going forward.

Mgt is usually available in the middle of the night.

[Bill Dozer]

Regardless of why they did it, and how long they sat on it, in my opinion a total of 131, while other books are at 136, is NOT an obvious error.
Switching +1000 and -1000 a book can claim a customer should have known better, but a total that is off 5 points, no way.

I speak from experience when I say 10Bet really are very very nasty voiders, they void anything they don't like, even if the line is only a little off and in situations any other book I know would honour the bet. Since they are usually very fast to void and let the customers know both by e-mail and a message in their account (I feel they have improved in this respect the last year), I've let one go very recently, not complaining, when maybe I should have.

Nevertheless, this voiding complaint about 10Bet is not new to SBR (I remember there have been similar complaints in the past) and I feel it's something SBR should really consider while putting up a rating for 10Bet.

Actually the last time it happened they said it was their mistake and paid the player for the full win of $700. That was generous since the bet was canceled before the game and the player's money was not at risk.

When the book asks us the fairest way to make good on something like this we would tell them to pay the player for the equity in his position.

When a book moves one way by mistake and then moves back, they often don't have any problem with canceling the player's bet citing an obvious error. They figure that if the player jumped on that wrong move he knows it was out of market and will surely know it when the bet is canceled a few minutes later.

It looks like their mistake was about 50 cents off for 4 minutes.

Maybe the player can tell us what the line was prior to the first bet.

[maciejka]

I think they had 131 for a long time until the line started to move.

When we look at the odds at other books, the line started with 130 or 131 so it is clear that 10bet couldn't start at 136 and by mistake move down to 131.

regards,
Maciej

[Bill Dozer]

Do you know what they had at quarter after? That's when the big move happened across the board. They say they had 136 and intended to move up but typed in 131 in error and then switched back after you guys bet it.

[magnavox]

When a book moves one way by mistake and then moves back, they often don't have any problem with canceling the player's bet citing an obvious error. They figure that if the player jumped on that wrong move he knows it was out of market and will surely know it when the bet is canceled a few minutes later.

What's your take on this kind of action by a book, Bill?

[maciejka]

Do you know what they had at quarter after? That's when the big move happened across the board. They say they had 136 and intended to move up but typed in 131 in error and then switched back after you guys bet it.

Minutes later they had their line at 136 as in other bookies.
It is absurd when they claim they had 136 while in other books the line was at 131. And when in other books the line went up to 136 they accidentally typed 131.
It is obvious they couldn't have line at 136 while the whole world had 131.

[purecarnagge]

This guys obviously due his money. They put a line up he played it. Are you trying to tell me that no other customers from that book had that line? Thats the real question

Did they cancel ALL Bets for that line? Sounds Fishy. I'd take my money and run.

[Bill Dozer]

What's your take on this kind of action by a book, Bill?

I'm for viewing the bets as a market. If they cost you money by canceling a position whether it be due to an arb or you losing the next best price, they should cover the amount lost.

However, if it was a move error, only the sharps jump right on it and a book can claim they are recreational, and if they cancel it right away, there is no harm done. The player can rebet it. It's not as if they hung an opinion and wanted to erase it in that case.

If they were sleeping at the wheel they don't get to void it out.

Recently this (a move the wrong way) happened with BetJamaica and they paid for the winning bet.

[Bill Dozer]

Minutes later they had their line at 136 as in other bookies.
It is absurd when they claim they had 136 while in other books the line was at 131. And when in other books the line went up to 136 they accidentally typed 131.
It is obvious they couldn't have line at 136 while the whole world had 131.

That's the point I would potentially want to make to Mgt. But, the link I posted above has 136 or so at about quarter after? They would have been taking a lot of action from that point until you noticed the switch to 136.

[Bill Dozer]

This guys obviously due his money. They put a line up he played it. Are you trying to tell me that no other customers from that book had that line? Thats the real question

Did they cancel ALL Bets for that line? Sounds Fishy. I'd take my money and run.

It's a bad mistake at the least. But, if a book does cancel a bet before the game giving him the chance to rebet it...they owe him for the value on the bet not for a winning bet never placed. In this case it might be 40-50 cents.