And here was the SECOND response, after telling me it would be resolved within the hour. Yes I know its long.
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Fred'
Fred: Hello. How may I assist you today?
XXXX: Any update on my missing wager?
Fred: let me go ahead and take a look
Fred: Can you please confirm your account number and password?
XXXX:XXXXX
Fred: and what wager are you referring to?
XXXX: the one that disappeared.
Fred: I see now sir, I understand,
Fred: our techs are looking into the issue, and we expect to have further development on this by the morning
XXXX: i was told within the hour over 2 hours ago.
Fred: I understand, but due to the nature of the issue it will unfortunately take a little bit longer to resolve than expected
Fred: and thus will take until the morning for an update
Fred: Is there anything else I can assist you with?
XXXX: I am incredibly disappointed to see a wager will take this long to settle. Especially because the wager is not visible as pending right now.
Fred: I understand, this is a rare situation and we are trying to get it setteled as soon as possible
Fred: your wager will show up normally in your account as soon as possible
XXXX: Sorry, this is a disappointment as if there were a wager I wanted to make that involved the full value of my account, I could not make that at this point.
Fred: your situation is being handled so that your account can be normal again asap
Fred: plese contact us back again for an update
XXXX: I was told the same hours ago. It is obvious this will not be resolved before late morning.
Fred: that is the estimate that we have at this time
Fred: it may well be solved within this timefram given
XXXX: ???
Fred: you need to contact us back in the morning for an update on this
Fred: we will have further information about this by then
XXXX: So a winning wager will take more than 12 hours to resolve, and I am supposed to just accept this?
Fred: no sir, as I explained this is very rare
Fred: so, that means that this will not normally be the case
Fred: we are trying to solve this issue asap
XXXX: Ah, so because you declare it
XXXX: "very rare"
Fred: and that's what we are doing right now
Fred: but for an update, which is what you're looking for, it will take until the morning hours
XXXX: that means everything is OK on your end?
Fred: this will unfortunately not speed upt this process sir, I must inform you of that
XXXX: So I was lied to earlier, correct?
Fred: no, that was the previous estimate
Fred: and right now we have more information about our tech department
XXXX: So, because you declare that an "estimate" that clears you, correct?
Fred: and it seems that due to the nature of the problem
Fred: it will have to wait until the morning
Fred: Is there anything else I can assist you with?
XXXX: So, just to be clear, because you guys said it would be resolved within an hour, and it wasn't, that becomes my fault?
Fred: you are not at fault
Fred: we ar trying to solve the issue
Fred: and will do so as soon as possible
Fred: our tech will need until the morning for this one
Fred: as previously explained
XXXX: OK, I understand. If I want to risk the balance of my account, you will not allow that because you will not credit me for all successful wagers.
Fred: they nromally are, all the time
Fred: this is a rare error
Fred: and we are trying to solve it
Fred: asap
XXXX: Of course, call it a "rare error" and all is forgiven, right?
Fred: sir, what is your intention with this?
Fred: you seem to try to imply setaing things that are altogether incorrect
Fred: we are simply tryin to solve this rare issue
Fred: certain*
XXXX: My intention is to have my wagers settled in a reasonable time.
Fred: and this is not working towards that purpos
Fred: purpose*
XXXX: Are you serious?
Fred: this is not speeding up the process
Fred: yes, we already explained that you need to contact us back in the morning for an update
Fred: we are trying to solve this
Fred: and will do so, as soon as we can
Fred: Is there anything else I can assist you with?
XXXX: And I was told the same hours ago, correct?
Fred: that is correct
Fred: and at this time we will only havemor information for you by the morning
Fred: our techs are looking into this and that is how much it will take
XXXX: So why was I not told this hours ago?
Fred: if you think this is unfair to you you may contact us once it is settled and request a manager, we will look into your case
Fred: hours ago we estimated to fix the problem within hours
Fred: it was however impossible
Fred: and will take until the morning to settle
XXXX: Unfair? Are you serious? Really?
Fred: Is there anything else I can assist you with?
XXXX: I will post this on forums to show how some books refuse to settle wagers promptly. There is a clear path showing you guys admit to the problem, but hide solving it.
Fred: that is not the case
XXX: Yes it is!
Fred: we have only offered you assistnce
XXXX: You have not
Fred: as you wish sir, we are simply tryin to do our job
XXXX: You admit taking the wager, but not paying it.
Fred: there was a glitch, it takes a little bit of time to solve, you do not seem to understand that
Fred: we have no problem paying wining wagers, we do so every day
XXXX: What is "a little bit of time"?
Fred: and if thre's an issue, we solve it
Fred: and this is what we are trying to do despite you not being able to see it
Fred: we are simply trying to fix this, as soon as possible
XXXX: Please explain how this wager is not shown as pending in my account then?
Fred: the information our techs gave me is that it will take until the morning
Fred: a glicthc
Fred: a glitch
Fred: that we are trying to solve
Fred: thta simple
Fred: so, pleas bear with us and you will see that we are simply trying to help you
Fred: we are not interested in not paying wagers
Fred: this is a casino and that's what we do
Fred: please check back in the morning for an update, our techs are looking into it
XXXX: Normally when I hear the word "help" the result is the opposite.
Fred: our techs will look into it in the monring
Fred: please contact us back by then
XXXX: The techs were looking into this hours ago, and I was told to check in an hour. So that was less than the truth? Please check the prior chat history before you answer.
Fred: I know that was the case, we now have new information now and now we know it will take longer than initially expected
XXXX: So you're saying I was lied to?
Fred: no sir
Fred: you were given an estimate
Fred: and once we had more info
Fred: and knew it would take longer...
Fred: we onformed you of that
Fred: and such is the case
Fred: you need to contact us back in the morning for an update on this
Chat InformationPlease wait while I transfer the chat to 'Johnny'.
Chat InformationYou are now chatting with 'Johnny'
XXXX: Never mind, I'll copy the chat and post it on sports betting forums.
Johnny: Our Technical Dept is already looking into that, you are welcome to check back in the morning and follow up on this.
XXXX: Just to be clear, if I wanted to wager the full value of my account, I would not be able, correct?
XXXX: And that would be because 5DImes refuses to settle a properly placed wager in a reasonable timeframe, correct?
Johnny: Your account is currently under review by our Technical Dept sir, you've been informed of that many times in this chat already, and we need you to allow time for that.
Johnny: If you wish to further discuss this you will have to contact us back after 9 am ET when Management and our Tech Dept are available.
Johnny: There are no other details I can provide you with at this time.
XXXX: Please allow more time and check back after 9 am ET.
XXXX: So you're saying the prior chat that said this would be resolved in the next hour was less than the truth?
Johnny: Our Technical Dept has already been informed of this sir, you need to allow time while they review it, this is out of my hands right now.
XXXX: or are you hiding behind the "new information" crap?
Johnny: This seems to be going in circles, you have been asked many times to please check back after 9 am ET, there will be no other answer I will provide you with.
Johnny: Please understand that, since the Tech Dept is already looking into that you have to allow time.
Johnny: There is no other option at this time sir.
Johnny: You may continue with the same questions
Johnny: and that will not change the fact that you will have to wait until the morning.
Johnny: There is nothing else I can do myself.
XXXX: I am just stunned at this.
XXXX: Just so I am completely clear, because you declare a "problem" it gives you the right to refuse to pay a valid winning wager, correct? What is incorrect about that statement?
Johnny: No sir, you are just making statements that we have not agreed with
Johnny: So here it goes once again
Johnny: Your claim is currently under review
Johnny: therefore
Johnny: you need to allow time
Johnny: so it can reviewed
Johnny: makes sense
Johnny: At this time
Johnny: I am not giving you an outcome
Johnny: All I am saying is this is under review
Johnny: So you need to allow time while they look into it
XXXX: So 11 hours is a reasonable time, correct?
Johnny: I'm not fully aware of how long this is taking since you reported it, all I can see is being under review, and our Tech Dept is no longer here, so you need to wait until 9 am ET when they arrive.
XXXX: I have NEVER had a book make a wager disappear, then demand more that 12 hours to resolve it, while saying essentially, "Trust Us!:
Johnny: You are welcome to contact us back after 9 am ET to further discuss that with Management then.
Johnny: Any other thing I can do for you this evening?
XXXX: If I a m misstating, please let me know what is wrong.
Johnny: You are welcome to contact us back after 9 am ET to further discuss that with Management then.
Johnny: Any other thing I can do for you this evening?
XXXX: You have been completely successful at doing absolutely nothing, and I applaud you for that. It is not easy to do absolutely nothing!
Johnny: You're welcome
Johnny: Have a great evening!
XXXX: And to turn it around on me as well!
XXXX Keep an eye out on the sports forums!!!
Johnny: I'd suggest you speak with Management in the morning
Johnny: and let them know that as well.
Johnny: They will further assist you.
XXXX: There is a record, it would appear there is no need to tell them separately.
Johnny: Great
Johnny: Have a great evening!
XXXX I would wish you the same, but I wouldn't mean it.
Johnny: And that's fine, I do wish you have a nice evening, and I say so not expecting anything in return.
Johnny: I will let you go now
Johnny: Good Bye
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Fred'
Fred: Hello. How may I assist you today?
XXXX: Any update on my missing wager?
Fred: let me go ahead and take a look
Fred: Can you please confirm your account number and password?
XXXX:XXXXX
Fred: and what wager are you referring to?
XXXX: the one that disappeared.
Fred: I see now sir, I understand,
Fred: our techs are looking into the issue, and we expect to have further development on this by the morning
XXXX: i was told within the hour over 2 hours ago.
Fred: I understand, but due to the nature of the issue it will unfortunately take a little bit longer to resolve than expected
Fred: and thus will take until the morning for an update
Fred: Is there anything else I can assist you with?
XXXX: I am incredibly disappointed to see a wager will take this long to settle. Especially because the wager is not visible as pending right now.
Fred: I understand, this is a rare situation and we are trying to get it setteled as soon as possible
Fred: your wager will show up normally in your account as soon as possible
XXXX: Sorry, this is a disappointment as if there were a wager I wanted to make that involved the full value of my account, I could not make that at this point.
Fred: your situation is being handled so that your account can be normal again asap
Fred: plese contact us back again for an update
XXXX: I was told the same hours ago. It is obvious this will not be resolved before late morning.
Fred: that is the estimate that we have at this time
Fred: it may well be solved within this timefram given
XXXX: ???
Fred: you need to contact us back in the morning for an update on this
Fred: we will have further information about this by then
XXXX: So a winning wager will take more than 12 hours to resolve, and I am supposed to just accept this?
Fred: no sir, as I explained this is very rare
Fred: so, that means that this will not normally be the case
Fred: we are trying to solve this issue asap
XXXX: Ah, so because you declare it
XXXX: "very rare"
Fred: and that's what we are doing right now
Fred: but for an update, which is what you're looking for, it will take until the morning hours
XXXX: that means everything is OK on your end?
Fred: this will unfortunately not speed upt this process sir, I must inform you of that
XXXX: So I was lied to earlier, correct?
Fred: no, that was the previous estimate
Fred: and right now we have more information about our tech department
XXXX: So, because you declare that an "estimate" that clears you, correct?
Fred: and it seems that due to the nature of the problem
Fred: it will have to wait until the morning
Fred: Is there anything else I can assist you with?
XXXX: So, just to be clear, because you guys said it would be resolved within an hour, and it wasn't, that becomes my fault?
Fred: you are not at fault
Fred: we ar trying to solve the issue
Fred: and will do so as soon as possible
Fred: our tech will need until the morning for this one
Fred: as previously explained
XXXX: OK, I understand. If I want to risk the balance of my account, you will not allow that because you will not credit me for all successful wagers.
Fred: they nromally are, all the time
Fred: this is a rare error
Fred: and we are trying to solve it
Fred: asap
XXXX: Of course, call it a "rare error" and all is forgiven, right?
Fred: sir, what is your intention with this?
Fred: you seem to try to imply setaing things that are altogether incorrect
Fred: we are simply tryin to solve this rare issue
Fred: certain*
XXXX: My intention is to have my wagers settled in a reasonable time.
Fred: and this is not working towards that purpos
Fred: purpose*
XXXX: Are you serious?
Fred: this is not speeding up the process
Fred: yes, we already explained that you need to contact us back in the morning for an update
Fred: we are trying to solve this
Fred: and will do so, as soon as we can
Fred: Is there anything else I can assist you with?
XXXX: And I was told the same hours ago, correct?
Fred: that is correct
Fred: and at this time we will only havemor information for you by the morning
Fred: our techs are looking into this and that is how much it will take
XXXX: So why was I not told this hours ago?
Fred: if you think this is unfair to you you may contact us once it is settled and request a manager, we will look into your case
Fred: hours ago we estimated to fix the problem within hours
Fred: it was however impossible
Fred: and will take until the morning to settle
XXXX: Unfair? Are you serious? Really?
Fred: Is there anything else I can assist you with?
XXXX: I will post this on forums to show how some books refuse to settle wagers promptly. There is a clear path showing you guys admit to the problem, but hide solving it.
Fred: that is not the case
XXX: Yes it is!
Fred: we have only offered you assistnce
XXXX: You have not
Fred: as you wish sir, we are simply tryin to do our job
XXXX: You admit taking the wager, but not paying it.
Fred: there was a glitch, it takes a little bit of time to solve, you do not seem to understand that
Fred: we have no problem paying wining wagers, we do so every day
XXXX: What is "a little bit of time"?
Fred: and if thre's an issue, we solve it
Fred: and this is what we are trying to do despite you not being able to see it
Fred: we are simply trying to fix this, as soon as possible
XXXX: Please explain how this wager is not shown as pending in my account then?
Fred: the information our techs gave me is that it will take until the morning
Fred: a glicthc
Fred: a glitch
Fred: that we are trying to solve
Fred: thta simple
Fred: so, pleas bear with us and you will see that we are simply trying to help you
Fred: we are not interested in not paying wagers
Fred: this is a casino and that's what we do
Fred: please check back in the morning for an update, our techs are looking into it
XXXX: Normally when I hear the word "help" the result is the opposite.
Fred: our techs will look into it in the monring
Fred: please contact us back by then
XXXX: The techs were looking into this hours ago, and I was told to check in an hour. So that was less than the truth? Please check the prior chat history before you answer.
Fred: I know that was the case, we now have new information now and now we know it will take longer than initially expected
XXXX: So you're saying I was lied to?
Fred: no sir
Fred: you were given an estimate
Fred: and once we had more info
Fred: and knew it would take longer...
Fred: we onformed you of that
Fred: and such is the case
Fred: you need to contact us back in the morning for an update on this
Chat InformationPlease wait while I transfer the chat to 'Johnny'.
Chat InformationYou are now chatting with 'Johnny'
XXXX: Never mind, I'll copy the chat and post it on sports betting forums.
Johnny: Our Technical Dept is already looking into that, you are welcome to check back in the morning and follow up on this.
XXXX: Just to be clear, if I wanted to wager the full value of my account, I would not be able, correct?
XXXX: And that would be because 5DImes refuses to settle a properly placed wager in a reasonable timeframe, correct?
Johnny: Your account is currently under review by our Technical Dept sir, you've been informed of that many times in this chat already, and we need you to allow time for that.
Johnny: If you wish to further discuss this you will have to contact us back after 9 am ET when Management and our Tech Dept are available.
Johnny: There are no other details I can provide you with at this time.
XXXX: Please allow more time and check back after 9 am ET.
XXXX: So you're saying the prior chat that said this would be resolved in the next hour was less than the truth?
Johnny: Our Technical Dept has already been informed of this sir, you need to allow time while they review it, this is out of my hands right now.
XXXX: or are you hiding behind the "new information" crap?
Johnny: This seems to be going in circles, you have been asked many times to please check back after 9 am ET, there will be no other answer I will provide you with.
Johnny: Please understand that, since the Tech Dept is already looking into that you have to allow time.
Johnny: There is no other option at this time sir.
Johnny: You may continue with the same questions
Johnny: and that will not change the fact that you will have to wait until the morning.
Johnny: There is nothing else I can do myself.
XXXX: I am just stunned at this.
XXXX: Just so I am completely clear, because you declare a "problem" it gives you the right to refuse to pay a valid winning wager, correct? What is incorrect about that statement?
Johnny: No sir, you are just making statements that we have not agreed with
Johnny: So here it goes once again
Johnny: Your claim is currently under review
Johnny: therefore
Johnny: you need to allow time
Johnny: so it can reviewed
Johnny: makes sense
Johnny: At this time
Johnny: I am not giving you an outcome
Johnny: All I am saying is this is under review
Johnny: So you need to allow time while they look into it
XXXX: So 11 hours is a reasonable time, correct?
Johnny: I'm not fully aware of how long this is taking since you reported it, all I can see is being under review, and our Tech Dept is no longer here, so you need to wait until 9 am ET when they arrive.
XXXX: I have NEVER had a book make a wager disappear, then demand more that 12 hours to resolve it, while saying essentially, "Trust Us!:
Johnny: You are welcome to contact us back after 9 am ET to further discuss that with Management then.
Johnny: Any other thing I can do for you this evening?
XXXX: If I a m misstating, please let me know what is wrong.
Johnny: You are welcome to contact us back after 9 am ET to further discuss that with Management then.
Johnny: Any other thing I can do for you this evening?
XXXX: You have been completely successful at doing absolutely nothing, and I applaud you for that. It is not easy to do absolutely nothing!
Johnny: You're welcome
Johnny: Have a great evening!
XXXX: And to turn it around on me as well!
XXXX Keep an eye out on the sports forums!!!
Johnny: I'd suggest you speak with Management in the morning
Johnny: and let them know that as well.
Johnny: They will further assist you.
XXXX: There is a record, it would appear there is no need to tell them separately.
Johnny: Great
Johnny: Have a great evening!
XXXX I would wish you the same, but I wouldn't mean it.
Johnny: And that's fine, I do wish you have a nice evening, and I say so not expecting anything in return.
Johnny: I will let you go now
Johnny: Good Bye
along with other rookie posters that have no clue
