BetCRIS Rollover Policy and Cashout Problem

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  • trevorvilliers
    SBR Rookie
    • 10-02-07
    • 8

    #1
    BetCRIS Rollover Policy and Cashout Problem
    Hello Everyone,

    I believe this is the right forum for this please move it or let me know if I am incorrect.

    I recently deposited 6700GBP on BetCRIS to bet MLB post-season and CL football. I am a recreational player. When I did live chat to get the sign up bonus I was offered a 15% up to 900GBP (freeplay) bonus with a 3x rollover requirement. It was a nice offer so I accepted it.

    I bet MLB for a few days and ran really good ending up with a 20,000GBP balance. I used 720 of the 900gbp on a bet which I won paying 1560GBP.

    I have a financial emergency. It is personal and I don't want to go into details but there is no way I could have foreseen needing to cash out. I have 9000GBP roughly left to rollover and I am too distraught and messed up to handicap games or find ways to clear the rollover right now. I need to cashout 8k GBP or so though I would settle for even 5k GBP if that's all I could get out of them.

    I have spoked with floor supervisors and cashier managers etc and I have been repeatedly informed I cannot cash out one single pound until I have completed the rollover. I was accustomed to books that would allow you to cash out but will take the bonus and a percentage of your winnings or something along those lines. I am willing to take a reasonable hit for failing to uphold the rollover, but have no access to my money at all feels very strange.

    Is this standard? Do I have no reason to be upset? This is a large amount of money that I have no access too. I have filed a complaint but since I am not an expert on offshore sportsbooks I was hoping someone could tell me if I am off-base here. I am more then happy to leave deposit+bonus+freeplay winnings in the account until I complete the rollover.

    Sorry if this is too long.
  • potsie
    SBR Sharp
    • 03-06-07
    • 370

    #2
    If you are willing to take a bit of a hit then risk 4500 on opposing teams thus creating a guaranteed payout. You will lose overall, but you will be able to calculate how much it will actually cost you. They may have a rule against that, but it's something to keep in mind.
    "You don't have a gambling problem...you have a LOSING problem!"
    Comment
    • bigloser
      SBR Wise Guy
      • 07-19-06
      • 787

      #3
      Originally posted by potsie
      If you are willing to take a bit of a hit then risk 4500 on opposing teams thus creating a guaranteed payout. You will lose overall, but you will be able to calculate how much it will actually cost you. They may have a rule against that, but it's something to keep in mind.
      No way thye allow this as part of bonus rollover requirements, and may get your balance confisacted for abuse.

      DONT DO IT
      Comment
      • trevorvilliers
        SBR Rookie
        • 10-02-07
        • 8

        #4
        There is no way to manipulate or abuse the bonus and I wouldn't want to do something like that even if it was possible. I just find it shocking that you cannot forfeit the incentive to cash out. I mean, what if I wanted to close my account or I died or something like that. BetCRIS gets 20k GBP? This feels extortionary. I am well positioned to be a good customer I am not a smart gambler or anything you should see my bets from last week it was foolish gambling I had my entire balance in play a couple times. I have an emergency why won't betcris show some heart.
        Comment
        • 20Four7
          SBR Hall of Famer
          • 04-08-07
          • 6703

          #5
          If you have money somewhere else arb it. Even if you get a -5cent difference that's a small hit to take.
          Comment
          • pavyracer
            SBR Aristocracy
            • 04-12-07
            • 82839

            #6
            Make round robin wagers. If you get 3 out of 5 you will almost be even money. Keep doing that till you fullfill your rollover requirement.
            Comment
            • trevorvilliers
              SBR Rookie
              • 10-02-07
              • 8

              #7
              Thank you for the suggestions.

              Am I to gather from the fact that most are suggesting ways to scalp or quicker/easier ways to accomplish rollover that the refusal to cash out even a partial amount while clearing a bonus is acceptable/standard practice? I have only cashed out early after bonus twice (VIP and The Greek a while a go) and both just took the bonus money so I was not aware this was standard it just feels wrong.

              Thanks everyone.
              Comment
              • tacomax
                SBR Hall of Famer
                • 08-10-05
                • 9619

                #8
                Originally posted by trevorvilliers
                Is this standard? Do I have no reason to be upset? This is a large amount of money that I have no access too. I have filed a complaint but since I am not an expert on offshore sportsbooks I was hoping someone could tell me if I am off-base here. I am more then happy to leave deposit+bonus+freeplay winnings in the account until I complete the rollover.
                The long and the short of it is that you signed up to take advantage of an offer. Betcris lived up to their end of the deal, but you aren't. I'm sure that they've heard similar stories enough times from bonus hunters, who transferred their entire Pinnacle balance to them and leaving them short, so that they won't be particularly sympathetic.

                And the lesson for everyone here, aside from adhering to the rules of the bonuses you sign up for, is not to gamble with money that you're going to need in the short-term.
                Originally posted by pags11
                SBR would never get rid of me...ever...
                Originally posted by BuddyBear
                I'd probably most likely chose Pags to jack off too.
                Originally posted by curious
                taco is not a troll, he is a bubonic plague bacteria.
                Comment
                • tacomax
                  SBR Hall of Famer
                  • 08-10-05
                  • 9619

                  #9
                  Originally posted by trevorvilliers
                  Am I to gather from the fact that most are suggesting ways to scalp or quicker/easier ways to accomplish rollover that the refusal to cash out even a partial amount while clearing a bonus is acceptable/standard practice?
                  Yes. Betcris aren't doing anything wrong here.

                  If you're desperate for the money then use the 9000 rollover to bet the board at the weekend. Small bets should minimise the variance. You might come ahead, you might come behind but it shouldn't be too drastic.

                  Originally posted by trevorvilliers
                  I have only cashed out early after bonus twice (VIP and The Greek a while a go) and both just took the bonus money so I was not aware this was standard it just feels wrong.
                  Did you have a financial emergency those last 2 times as well?
                  Originally posted by pags11
                  SBR would never get rid of me...ever...
                  Originally posted by BuddyBear
                  I'd probably most likely chose Pags to jack off too.
                  Originally posted by curious
                  taco is not a troll, he is a bubonic plague bacteria.
                  Comment
                  • trevorvilliers
                    SBR Rookie
                    • 10-02-07
                    • 8

                    #10
                    Taco,

                    The other two times I tried to cash out because I thought I had completed the rollover and was informed via e-mail that I could only cash out if I forfeited the bonus. Both times I the bonus money did not seem particularly signifigant to me. I am not sure what you are implying exactly (that I am bad money manager? you would be right. This current situation involves two words "medical" and "wife" so my bad judgment has little to do with it besides I should have emergency liquid funds and I do not). I would think a manager would take one look at my betting history and bend over backwards to accomodate money management issues.

                    Regardless, thanks for the info it is clear nobody is shocked by this policy and it is apparently standard. Lesson learned. Next time no bonus for me. I didn't even really care about getting it.
                    Comment
                    • RickySteve
                      Restricted User
                      • 01-31-06
                      • 3415

                      #11
                      Try and sell your balance to someone.
                      Comment
                      • trevorvilliers
                        SBR Rookie
                        • 10-02-07
                        • 8

                        #12
                        i don't believe I can do person-to-person transfer with rollover pending
                        Comment
                        • RickySteve
                          Restricted User
                          • 01-31-06
                          • 3415

                          #13
                          I was talking about a beard situation. That would involve an absurd amount of trust, but not impossible.
                          Comment
                          • Doug
                            SBR Hall of Famer
                            • 08-10-05
                            • 6324

                            #14
                            I'd do it like Taco suggests, you could bet 100 GBP on 100 games almost at random, betting on anything that moves like soccer, US sports, curling,rugby, anything with a line.
                            Comment
                            • bigloser
                              SBR Wise Guy
                              • 07-19-06
                              • 787

                              #15
                              Originally posted by tacomax

                              And the lesson for everyone here, aside from adhering to the rules of the bonuses you sign up for, is not to gamble with money that you're going to need in the short-term.
                              I guess you must know much more about this guys situation than I do because I wouldnt even consider offering such arrogant advice
                              Comment
                              • louis
                                SBR Wise Guy
                                • 09-23-06
                                • 763

                                #16
                                If you do not fufill the roll over, they should remove the bonus and give you the remaining amount. That is what the reputable sportsbooks do. This is a pretty standard policy in the industry. To not give you anything is terrible service, unjustified and dumb management on their part.

                                The Greek, Wsex, Betonline, all the A rated sportsbooks remove the bonus if you withdraw early. None of them other than CRIS forces you to keep your money there and make bets.

                                I have been begging betonline for a withdrawal from betonline for the last three days that it looks like they finally sent. The first thing they did was warn me that I was going to lose my bonus. I told them no problem, take it out. No sportsbook other than CRIS holds your money hostage like this. By the way, the reason for the delays with betonline are because they only process withdrawals between 9 am and 1 PM, so you see it seems that a lot of sportsbooks have policies in place to discourage withdrawals, and these books should be avoided.
                                Comment
                                • RickySteve
                                  Restricted User
                                  • 01-31-06
                                  • 3415

                                  #17
                                  Originally posted by bigloser
                                  I guess you must know much more about this guys situation than I do because I wouldnt even consider offering such arrogant advice
                                  Oh, snap!gobbledy gobbledy gobbledy
                                  Comment
                                  • Dark Horse
                                    SBR Posting Legend
                                    • 12-14-05
                                    • 13764

                                    #18
                                    Originally posted by trevorvilliers

                                    Am I to gather .... that the refusal to cash out even a partial amount while clearing a bonus is acceptable/standard practice?
                                    It differs from book to book. You should have read the bonus requirements before accepting the bonus.

                                    It may sound harsh, but you have no case. Personal circumstances are not the book's concern, but your own. If you have no other option, just borrow the money until your rollover is met.

                                    The book may not be 'playing nice', but don't blame it for your decision to accept the bonus, which included accepting the bonus requirements.
                                    Comment
                                    • Dark Horse
                                      SBR Posting Legend
                                      • 12-14-05
                                      • 13764

                                      #19
                                      Originally posted by trevorvilliers
                                      Hello Everyone,

                                      I recently deposited 6700GBP on BetCRIS to bet MLB post-season and CL football. I am a recreational player. When I did live chat to get the sign up bonus I was offered a 15% up to 900GBP (freeplay) bonus with a 3x rollover requirement. It was a nice offer so I accepted it.

                                      I bet MLB for a few days and ran really good ending up with a 20,000GBP balance. I used 720 of the 900gbp on a bet which I won paying 1560GBP.
                                      You're a recreational player who, in a few days, changed 6700 into 20,000? That doesn't qualify as recreational for most books.

                                      A 3x rollover is very little these days. So your rollover was 7600x3 = 22,800. And you only have 9,000 left to rollover?

                                      In just a few days, on a deposit for MLB post-season (!) and 'CL football', you rolled over 14K.

                                      With a bankroll at the book of 20K, why is rolling over 9K such a big deal, when it only took you a few days to roll over 14K and run up your bankroll from 7600 to 20K? That should take you no time at all.

                                      Something doesn't quite add up.
                                      Comment
                                      • BigBollocks
                                        SBR MVP
                                        • 06-11-06
                                        • 2045

                                        #20
                                        Originally posted by Dark Horse
                                        Something doesn't quite add up.
                                        Comment
                                        • BigBollocks
                                          SBR MVP
                                          • 06-11-06
                                          • 2045

                                          #21
                                          Would you mind sharing the whole story Trevor? It just doesn't make sense. If you're willing to deposit, accept a bonus, and bet with such a high percentage of your bankroll, why on earth would you offer such a cut against yourself? And if you're willing to take such a cut, why not either divide the 9K GBP into various plays, or just put it all on one additional play and cash out either way? Under both options you're making a wiser move.

                                          For several reasons this seams really fishy and I have a feeling things are going to slant in favour of the book when all the facts come out. GL...
                                          Comment
                                          • trevorvilliers
                                            SBR Rookie
                                            • 10-02-07
                                            • 8

                                            #22
                                            Hey

                                            Hey everybody. I'm almost done with the rollover I am not trying to make a huge deal out of it at this point I am just not the most experienced online better having made maybe a half dozen deposits at the mostover the last few years never for this much. I really wanted to cash out yesterday and I didn't want to have to find bets to make because I had a lot going on personally and assumed I could just forfeit the bonus. The only reason I had so much online is I won a jackpot playing video poker at an online casino.

                                            Though I appreciate someone sticking up for me earlier, I really like the post the one gentlemen made about money management and living up to deals. I still think this policy is a little frightening and I felt like BetCRIS talked to me like I was some kind of criminal for feeling unable to wager enough to clear the rollover yesterday. I'm going to take the advice of just betting a lot across the board on CL games today and just suck it up. I got a loan from a family member.

                                            I'm not sure what the suspicious were implying exactly but it's probably the same thing that BetCRIS assumed I was doing. Bonus hunting I guess? I was just surprised because I would have gladly given them the freeplay amount plus 15% of my winnings to be able to cash out. I know this sounds ridiculous but I guess i'm not the sharpest tool in the shed. I just wanted to get some money to my neteller so I could get some money out of the atm and start a wire.

                                            Also, I think I may have mis-stated the timing in here and it took me more then two days to bet that 14k. I ran very hot I should have gone broke honestly.

                                            Also, this was not a published bonus offer and I was not seeking such a large bonus when I made the deposit. In all honesty, I wish they had treated me kinder or made an effort to help me out but I did win a lot last week. I guess I shouldn't expect them to be too excited about that.
                                            Comment
                                            • trevorvilliers
                                              SBR Rookie
                                              • 10-02-07
                                              • 8

                                              #23
                                              Originally posted by Dark Horse
                                              In just a few days, on a deposit for MLB post-season (!) and 'CL football', you rolled over 14K.
                                              because it might help me/us understand why Cris was so nasty to me can you explain this part of your post for me. I deposited in anticipation of MLB post-season I picked up a love of baseball in college and there is a round of champions league games I wanted to bet on. Leading up to it I wagered on football and regular season MLB. Is all this suspicious because of the type of sports or because I deposited a week or so before the games I was really interested in, etc?
                                              Comment
                                              • tacomax
                                                SBR Hall of Famer
                                                • 08-10-05
                                                • 9619

                                                #24
                                                Originally posted by bigloser
                                                I guess you must know much more about this guys situation than I do because I wouldnt even consider offering such arrogant advice
                                                Sorry for putting forward my opinion. If you think it's a good idea to send over $13,000 when you don't have sufficient cash available to cover any short-term emergencies then your opinion differs from mine. Good luck with your choices in life.
                                                Originally posted by pags11
                                                SBR would never get rid of me...ever...
                                                Originally posted by BuddyBear
                                                I'd probably most likely chose Pags to jack off too.
                                                Originally posted by curious
                                                taco is not a troll, he is a bubonic plague bacteria.
                                                Comment
                                                • Doug
                                                  SBR Hall of Famer
                                                  • 08-10-05
                                                  • 6324

                                                  #25
                                                  Originally posted by trevorvilliers
                                                  because it might help me/us understand why Cris was so nasty to me can you explain this part of your post for me. I deposited in anticipation of MLB post-season I picked up a love of baseball in college and there is a round of champions league games I wanted to bet on. Leading up to it I wagered on football and regular season MLB. Is all this suspicious because of the type of sports or because I deposited a week or so before the games I was really interested in, etc?
                                                  They are hard to deal with, but safe, and technically correct in forcing the remaining bets.
                                                  Comment
                                                  • trevorvilliers
                                                    SBR Rookie
                                                    • 10-02-07
                                                    • 8

                                                    #26
                                                    Thanks everyone I'm glad I found this place.
                                                    Comment
                                                    • Rollins08
                                                      SBR MVP
                                                      • 04-20-07
                                                      • 1337

                                                      #27
                                                      Originally posted by tacomax
                                                      Sorry for putting forward my opinion. If you think it's a good idea to send over $13,000 when you don't have sufficient cash available to cover any short-term emergencies then your opinion differs from mine. Good luck with your choices in life.
                                                      Your opinion is valid Tacomax and I'm sure everyone agrees with it. I also think that this guy probably wants advice on his getting his payout not on managing his life, I'm sure he feels bad enough without lectures on money management. Probably 95% of the people posting are gambling to much money for there income and savings.
                                                      Comment
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