Matchbook Bankwire Nightmare
ok, i mentioned this before, but it has been over 4 months and my bankwire is still missing, and I just found out some other posters are having the same problem with matchbook's bankwire.
Here is my story. I sent couple of dimes via bank wire from Bank of America to Matchbook on April 26th 2007. I printed out the wire information that matchbook has given me, so i doubt that i put in the wrong information. Besides this is not the first time i sent out international bank wire, so I know what i was doing. I waited couple of days, matchbook cs keep telling me that they have not recieved the bankwire. They request me to fax them the bankwire reciept, which i did, but they still claim that they have not recieved the bankwire. I then thought it was my bank's problem, but my bank claimed that they have sent out the bank wire to a bank in UK with beneficiary of ********(omited for obvious reasons...but all the sportsbook pretty much has the same benfeciary bank).
I kept trying to figure out the status of my bankwire with my bank and mb. my bank keep telling me the wire has been successfully sent out and mb cs keep telling me that they have not recived the bankwire. Finally mid May, i request a wire trace from my bank, but the trace was pretty much useless because my bank sent a trace request to the UK intermediary bank, and the UK intermediary bank keep waiting for the benefiary bank to respond and they never respond. I then talked to MB cs about this. They said they couldn't do anything about it and still they have no trace of my bankwire. MB cs even sugest that request a bank wire recall...which i did back in late may.
The problem didn't end there. The bankwire recall is pretty much useless because the UK intermediary bank need "credit confirmation" from the benefiary bank (ie they need matchbook's approval to refund my bank wire). the request was just sitting there for 3 months now, and the matchbook's benefiary bank never even bother to respond to their bank wire recall request. This is what bank of america foreign exchange/bank wire department wire investigation representative told me.
So my money is pretty much gone at this point. I know for sure it is credited to the benfiary bank, but somehow MB lost it and never able to credit it to my account. right now my only option is keep waiting, i don't know if there is anything else that i can do.
This is the reason that I am not using MB right now. I know they have way better lines than rest of the sportsbooks, but once you lose couple of dimes on inital deposit, that just kills all your interest in that sportsbook.
I think my case is pretty unique. Hope some of you that having problems with MB bankwire will get it resolved soon.
Here is my story. I sent couple of dimes via bank wire from Bank of America to Matchbook on April 26th 2007. I printed out the wire information that matchbook has given me, so i doubt that i put in the wrong information. Besides this is not the first time i sent out international bank wire, so I know what i was doing. I waited couple of days, matchbook cs keep telling me that they have not recieved the bankwire. They request me to fax them the bankwire reciept, which i did, but they still claim that they have not recieved the bankwire. I then thought it was my bank's problem, but my bank claimed that they have sent out the bank wire to a bank in UK with beneficiary of ********(omited for obvious reasons...but all the sportsbook pretty much has the same benfeciary bank).
I kept trying to figure out the status of my bankwire with my bank and mb. my bank keep telling me the wire has been successfully sent out and mb cs keep telling me that they have not recived the bankwire. Finally mid May, i request a wire trace from my bank, but the trace was pretty much useless because my bank sent a trace request to the UK intermediary bank, and the UK intermediary bank keep waiting for the benefiary bank to respond and they never respond. I then talked to MB cs about this. They said they couldn't do anything about it and still they have no trace of my bankwire. MB cs even sugest that request a bank wire recall...which i did back in late may.
The problem didn't end there. The bankwire recall is pretty much useless because the UK intermediary bank need "credit confirmation" from the benefiary bank (ie they need matchbook's approval to refund my bank wire). the request was just sitting there for 3 months now, and the matchbook's benefiary bank never even bother to respond to their bank wire recall request. This is what bank of america foreign exchange/bank wire department wire investigation representative told me.
So my money is pretty much gone at this point. I know for sure it is credited to the benfiary bank, but somehow MB lost it and never able to credit it to my account. right now my only option is keep waiting, i don't know if there is anything else that i can do.
This is the reason that I am not using MB right now. I know they have way better lines than rest of the sportsbooks, but once you lose couple of dimes on inital deposit, that just kills all your interest in that sportsbook.
I think my case is pretty unique. Hope some of you that having problems with MB bankwire will get it resolved soon.
