SportsInteraction stole my money

[bmelian]

In late July I won $~4,000 I won in baseball wagers through SportsInteraction.com. I requested that the funds be wired to me and complied with all withdrawal information requests.

Following these events, I played casino games over the weekend and won an additional ~$15K. On Sunday, 7/29, SportsInteraction froze my account and promised to contact me on Monday.

When they didn't contact me, I called them and they explained that despite the fact that the site said I won $15K in casino games, based on their internal analysis I really lost $13K. I asked for some back up or better explanation and all I received was that a malfunction had occurred and that I should have recognized that regardless what their site said I was actually losing.

Has any one else heard of this Bull??

Can anyone help? They still refuse to give me my $14k

[bigboydan]

First off, Welcome to the SBR forum.

Please send your details to: Assistance@SportsbookReview.com if you are in need of some assistance with this matter.

[SBR Lou]

I called them and they explained that despite the fact that the site said I won $15K in casino games, based on their internal analysis I really lost $13K. I asked for some back up or better explanation and all I received was that a malfunction had occurred and that I should have recognized that regardless what their site said I was actually losing.

.......wow. I hope you get some help on this, sounds like total horse shit.

[tacomax]

despite the fact that the site said I won $15K in casino games, based on their internal analysis I really lost $13K.

Can SBR come up with a better excuse than this for a stiff-job? I really hope it's true.

Aside from that, although I'm sure BuddyBear is working on this dispute like he has done with numerous others, your best bet is to contact SBR with the details that bigboydan has provided.

[SBR_John]

In late July I won $~4,000 I won in baseball wagers through SportsInteraction.com. I requested that the funds be wired to me and complied with all withdrawal information requests.

Following these events, I played casino games over the weekend and won an additional ~$15K. On Sunday, 7/29, SportsInteraction froze my account and promised to contact me on Monday.

When they didn't contact me, I called them and they explained that despite the fact that the site said I won $15K in casino games, based on their internal analysis I really lost $13K. I asked for some back up or better explanation and all I received was that a malfunction had occurred and that I should have recognized that regardless what their site said I was actually losing.

Has any one else heard of this Bull??

Can anyone help? They still refuse to give me my $14k

Yeeee ouch!

Yea this is Buddy's favorite book or one of them. Ive played there too.

This book is very heavy handed in disputes. This is book that has never made out of the C rated group. When you play into books rated C you risk these kind of problems.

But 1st lets see if this players account of what happened matches the facts.

[Justin7]

Bmelian,

I'm sorry you're having problems with SIA. I have addressed several disputes with them, and most have not ended satisfactorily.

To their credit, they have clarified their rules on what constitutes "fraud". If you and a friend played from the same computer, you're screwed.

Did they tell you why they confiscated your account?

[BuddyBear]

Can SBR come up with a better excuse than this for a stiff-job? I really hope it's true.

Aside from that, although I'm sure BuddyBear is working on this dispute like he has done with numerous others, your best bet is to contact SBR with the details that bigboydan has provided.

I've played with SIA for 3+ years and never once had a problem with them......They have opinionated lines, good customer service, a number of deposit and withdrawal methods, and they pay in a timely fashion. In addition, this book is among the top 3 in volume. If it was a scam book....do you think people would play there?

[bigloser]

Did they tell you why they confiscated your account?

???

Yes see above

[Mudcat]

Based on my posting forum experience my money is on: we're missing a lot of important details here.

Too bad we can't actually bet on props like that.

[bigboydan]

Based on my posting forum experience my money is on: we're missing a lot of important details here.

Bingo Mudcat

There has to be a lot more to this story than has been told.

[MrX]

Someone on 2+2 posted yesterday about a "major" casino site that was obviously having technical difficulties, running at snail's pace and, most importantly, not debiting his account for losing blackjack hands!

I'm guessing that even if this isn't the same site, it's probably a similar story.

[raiders72002]

despite the fact that the site said I won $15K in casino games, based on their internal analysis I really lost $13K.

Don't play there again. You're a lying cheat like Mudcat and lost $13k. If you make another deposit they're going to grab that money until you pay off the $13k that you owe them.

Just because I'm curious, what type of casino games were you playing and for how much?
----------------------------------------

I think that SIA switched poker sites. I assume that they are now a skin for poker and casino games. Who are they going through?

[SBR Lou]

You're a lying cheat like Mudcat and lost $13k. If you make another deposit they're going to grab that money until you pay off the $13k that you owe them.

Reading comprehension? They have that money already, he's trying to get it from them.

[bigloser]

Reading comprehension? They have that money already, he's trying to get it from them.

I dont think they do have the money. I think (and it isnt 100% clear) that because of a software fault his account was able to go into negative territory. He is trying to recover the winnings he thought he had made

[jjgold]

Most of these guys are scammers

I pay no attention

[raiders72002]

Reading comprehension? They have that money already, he's trying to get it from them.

another dumbass poster. Read it again s l o w l y.

[Bill Dozer]

Here is what SIA Casino Mgt had to say about this thread:

We did have a Casino software error, due to a bug that was introduced by our Casino provider, on Thursday 26th of July. The bug wasn’t identified until Sunday the 29th – as it was due to a base level code change in how the debits and credits were confirmed in our system.

In simple terms, the bug allowed the customer to place Casino bets that were not being debited correctly from their balance. The debits were being posted in the system, but the Casino game software was not posting the transactions properly to Sports Interaction (and therefore, to the customer’s account) – this meant that customers were still able to bet, even though they their accounts may have swung into the negative – as they were betting with funds they did not have.

We temporarily disabled our Casino, had our software analysed and rolled back, contacted all the customers, explained exactly what happened, contacted the KGC gave them a full account of what happened, and continued to remain in contact with the customers affected.

When we applied the missing debits, we informed customers with negative balances that we would credit their accounts to ensure that they didn’t have negative balances – as, strictly speaking, they had incurred a debt to us, by continuing to wager, and only having the credits (wins) posted to their accounts, rather than having the debits applied too.

I'm sure this is tough to swallow for a lot of players. As anyone who has played in an online casino probably agrees on... you often keep playing or quit playing based on how much money you have left and aren't always looking at the balance when playing something fast like BJ. That said, a $28,000 swing is quite a lot to go unnoticed isn't it?

Since they were misrepresenting player balances the correct thing to do would seem to be not to debit accounts from losses in that 3 day period.

[SBR Lou]

I dont think they do have the money. I think (and it isnt 100% clear) that because of a software fault his account was able to go into negative territory. He is trying to recover the winnings he thought he had made

I suppose the OP will have to clarify. From his post, if we are to believe him, he doesn't owe money, and failed to mention any obvious exploit of the software. If he were busting every hand at BJ, but still scooping the $$ it's a different story. If he was legitimately winning as he claims, and the "internal error" was something he'd have no way of recognizing as a regular bettor he shouldn't owe a dime, especially having not withdrawn anything.

Edit: I see Bill has posted their official response. My assumption was based on the OP telling the truth, obviously he'd notice if his account went into a negative balance, or should have.

[Mudcat]

Based on that explanation, the guy had to know the money wasn't his and he was just hoping for a free score based on a glitch. It would be similar to having a whole bunch of losing baseball bets scored as winners. I can understand how someone might wish that the errors would never be caught and they could keep the free money, but it is not realistic to actually expect things to go that way.

And the statement, "SportsInteraction stole my money," is ridiculous (as I assumed from the first time I saw it). Anyone who doubts the guy knew there was an error going on is an all-time sucker.

[MrX]

You have to wonder how many people decided to take free shots during this 3-day long period. And you also have to wonder how they will handle cases like this.

As I understand it OP had a $4,000 balance. He realized the casino was malfunctioning by paying winners but not debiting losers and decides to take a shot. He runs his balance up to $19,000 in the faulty casino. Proper accounting determines that his balance should be $-9,000.

Should OP:

a)Owe $9000
b)Collect $4000
c)Collect nothing

[bigboydan]

I think we all figured there was more to this story that what being mentioned up front. I can't really feel sorry for shot takers on this one at all.

[Doug]

You have to wonder how many people decided to take free shots during this 3-day long period. And you also have to wonder how they will handle cases like this.

As I understand it OP had a $4,000 balance. He realized the casino was malfunctioning by paying winners but not debiting losers and decides to take a shot. He runs his balance up to $19,000 in the faulty casino. Proper accounting determines that his balance should be $-9,000.

Should OP:

a)Owe $9000
b)Collect $4000
c)Collect nothing

He can't owe 9k,IMO !

It's a shot I wouldn't take, as it would only work if you could manage to get paid before the error was discovered, which is unlikely to happen.

I have to lean to C.

How would it be handled if the player technically went slightly negative, then hit something for 100k ?

It should have never happened, so if SIA wanted to be nice guys, they could pay the 4k.... effectively having allowed the guy a free shot at winning, but then again with online BJ, no one is likely to win big ( as in get ahead a few thousand with $100 bets).

I doubt they pay, as they probably don't want the customers back that did this, and don't care too much about reputation.

[MrX]

He can't owe 9k,IMO !

I agree. And good luck collecting if they were to take that stance.

As you point out, it's very unlikely the book would have paid on any winnings after the account went negative, so OP can't be held responsible for any wagers made after his balance should have been zero.

[bmelian]

Well 4k was mine, and what they didn't mention about their glitch was that it apparently worked both ways it also limited payouts on wins - so did the account negative WHO KNOWS??? because they were short paying on legitimate wins simultaneously. SO if this all really is a horrible mistake - Why reverse my sports bets which were done and already in process for withdrawl??

[MrX]

SO if this all really is a horrible mistake - Why reverse my sports bets which were done and already in process for withdrawl??

I'm not saying that they should, but that is definitely a risk when taking a shot at an obviously malfunctioning site.

It should have occurred to you that you were putting your 4k in jeopardy when you took a run at this, especially if you knew anything about SIA.

Just to reiterate, I'm not saying it's right, but you're probably going to get limited sympathy because of the shot-taking nature of this complaint.

Have they provided you with a history of your casino play?

[bmelian]

Fair Enough - Not looking for sympathy just a reasonable outcome. After all they manage their site and software. Not the end user.

[pokernut9999]

BetonSports had a glitch about 2 years ago. For 3 days when you bet on the horses they were paying off bets incorrectly. Took me a few races to notice and when I saw what was happening I took advantage. After 3 days racebook was closed half a day for upgrades. Thought for sure they had caught on, but they did not. The freebies were gone but I profited about 3k on them. Did I FEEL BAD ,HELL NO !!!

I bet more and more. What they were doing was grading races wrong. Example if you bet $100 to win on a horse and it paid $ 4.80 the payoff is $240 minus the $100 for a $140 profit. Only problem is they were not deducting the bet. So you could load up on horses to show and more than double your money on big favorites. Did this for 3 days before they changed software yet they never changed balances.

Wrong but hey they have a big advantage and I took advantage when I had a shot.

[Doug]

BetonSports had a glitch about 2 years ago. For 3 days when you bet on the horses they were paying off bets incorrectly. Took me a few races to notice and when I saw what was happening I took advantage. After 3 days racebook was closed half a day for upgrades. Thought for sure they had caught on, but they did not. The freebies were gone but I profited about 3k on them. Did I FEEL BAD ,HELL NO !!!

I bet more and more. What they were doing was grading races wrong. Example if you bet $100 to win on a horse and it paid $ 4.80 the payoff is $240 minus the $100 for a $140 profit. Only problem is they were not deducting the bet. So you could load up on horses to show and more than double your money on big favorites. Did this for 3 days before they changed software yet they never changed balances.

Wrong but hey they have a big advantage and I took advantage when I had a shot.

They kind of did change the balances... all to zero !

[pags11]

SIA's been slow paying players for years...really quite sad...

[Dumb_lucK]

SIA's been slow paying players for years...really quite sad...

This thread's about a slow pay??

[MrX]

This thread's about a slow pay??

Yeah. Really slow. Almost like a never-pay.

[Utah]

Yeah. Really slow. Almost like a never-pay.

I have made 5 withdrawals from SIA over the last couple of months totaling $15k and they have never once slow paid me and there was never a hassle. In fact, they processed every withdrawal within 24 hours.

SIA is a high quality book imo.

[isetcap]

Some more solidly off-base information from pags. Great job!

[MrX]

I have made 5 withdrawals from SIA over the last couple of months totaling $15k and they have never once slow paid me and there was never a hassle. In fact, they processed every withdrawal within 24 hours.

SIA is a high quality book imo.

I was only referring to the situation of the OP, who was taking a shot at SIA.

[Bill Dozer]

Well 4k was mine, and what they didn't mention about their glitch was that it apparently worked both ways it also limited payouts on wins - so did the account negative WHO KNOWS??? because they were short paying on legitimate wins simultaneously. SO if this all really is a horrible mistake - Why reverse my sports bets which were done and already in process for withdrawl??

I think there is a good argument to negate the losses in the casino since the information given to the user was incorrect and the user makes wagers based on this information. This should be the decision across the board. Then, SIA can kick out the shot takers but likely won't because anyone who is in the casino at all is getting a Xmas basket in December.

The problem with this specific case representing the overall situation is the player can't claim he didn't know he wasn't actually losing. It's as if the book reversed a bunch of misgraded sports wagers.