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here is my conversation just now.
hope this might uncover anything.
Chat InformationPlease wait for a site operator to respond. Your chat should be answered within 30 seconds. Thank you for your patience.
Chat InformationHello, my name is Ahmed Jones. How may I help you today?
you: HI AHMED.
you: CAN YOU CHECK ON Transaction #: xxxxxxxx
you: IT WAS SUPPOSED TO BE CREDITED BACK TO MY ACCOUNT. I WAS TOLD TO CHECK BACK IN 48 HOURS AND THAT I WOULD SEE IT.
you: 21 March for $3,225.40
Ahmed Jones: Please bear with me while I look up your account details...
you: OK.
Ahmed Jones: The wire is still being traced. This can take up to a week to complete.
you: come on ahmed.
you: you guys are giving me the run around.
you: what about the other pending wire?
you: $3000.00 ?
you: do you see that on the system?
you: this one had the correct bank info.
you: are you still here ahmed?
Ahmed Jones: The withdrawal delays we are experiencing are lasting longer than any of us had anticipated. This situation is a result of the US Legislation passed last year, after which the processors we used for deposits and withdrawals pulled out of the US market which left us no choice but to find an alternative way to get you your cash. The new partners we took on had to be able to send thousands of customer's withdrawals, and commit to the high standards of trust and expediency we expect. It was simply not possible to send every single pending withdrawal out in one batch. Our new partners have to limit the value and number of daily transactions occurring. Also, our new partners are located offshore, so our delivery times have had to increase. Your pending withdrawal of $3,000.00 is in a queue, awaiting processing. As soon as it reaches the top of that queue, it will be on its way to you via the method of your choice. Our customer care team is more than happy to help you at all times, but there is unfortunately nothing we can do to speed this withdrawal process up for individuals, nor are we able to accurately predict the date your withdrawal will arrive.
you: cant you just hand write the checks as other book shave done for me?
you: so in que i have $3000.00 and $3,225.40 correct?
Ahmed Jones: That is correct.
you: how long will this take. i was lied to by chat operator Cate Stapleton and Gemma Maher
you: how long will this take?
you: hello?
you: are you saying it could be months untill i see the funds?
Ahmed Jones: I am sorry. We do not have an accurate timeframe for you.
you: maybe the alternative would be that you write your own checks instead of using the check processor.
you: if other books can do why cant your company?
Ahmed Jones: The volume is quite large. If we did that the delays would be worse.
you: atleast we would be assured our funds.
you: right now i dont fell very assured. you can easilly take our funds and run.
you: but at the same time if i wanted to make a credit card deposit this second
you: your would acept it.
you: right?
Ahmed Jones: Yes.
you: cant you use that same processor to then send a withdrawl?
you: since they can accept a deposit?
Ahmed Jones: The processors are completely separate.
you: but this same processor accepts my credit card deposit
you: why cant it process my withdrawl?
you: arent there other methods instead of wire or check?
Ahmed Jones: The processors for deposit and withdrawal are different. If we could use the deposit processors for withdrawals we would. It would save a log of hassle...
Ahmed Jones: lot***
you: so what should i do? do i have an recourse? are you guys going to shut down?
Ahmed Jones: We have no plans of shutting down.
Ahmed Jones: All we can do is request that you remain patient a little bit longer.
you: and last question.. im sorry if i have taken too much of your time..
you: but can you do a book-to-book transfer to one not affiliated with your company?
Ahmed Jones: Unfortunately, we do not provide that service.
you: so do i have a recourse or not?
PEDRO: i still have funds in my account now and 2 pending withdrawls.
you: are you still with your current processor or not?
Ahmed Jones: 3,225.40 is currently being traced and there is a pending $3000.00 withdrawal in your account.
Ahmed Jones: We are still with the current processor.
Ahmed Jones: Is there anything else I can assist you with?
Chat InformationThis chat session has been ended by the chat operator. If you have a moment, please fill out our feedback survey so that we may improve our service (please close this chat window to begin).
add this to a balance of $5000.00 dollars in my account and its too big of a total for me to handle
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well I've just been told that because they asked me to send in id after having waited for over 3 weeks to get paid. Eventhough I sent them the id, I've been sent back to the end of the line. Mind you, I've been playing with them for 4 years, and have sent them my id numerous times. So now they are asking me to wait another 2-3 weeks before they process my withdrawals.
The talk about the backlog clearing up by the end of this week was a blantant lie. I think I'm done. I told them that if they didn't process my withdrawals this week I would do a charge back. I was very close to doing a ********** last month, but just before I got the paperwork I got paid. If they are going to aks me to wait another 2-3 weeks, then I think I have no choice but to go through with it.Comment -
That's what I did. I will cancel my ********** if I recieve the funds, but I faxed the sheet back over today and the process has officially begun. They mysterious 3-21 wires are gone forever.Comment -
I sent SB an email telling them that I absolutley will not wait another 2-3 weeks to be paid. And if my withdrawals don't get processed soon, I would call my bank. within 15 minutes I got a response back apologizing for the inconvenience, and assuring me that all of my pending withdrawals would be processed in the next 48 hours.
We shall see...Comment -
would one be a able to recieve thier funds if someone personnaly took a trip there to thier processor or main office and wagering center to recover thier funds? lolComment -
processed is still a whole lot better than being stuck in the queue.
I do think that those who did chargebacks may have done us all a favor. I think they are taking the ********** threat seriously.Comment -
So none of you that were promised to have your funds by april 25th received them? That is a load of sh*t, now how can we honestly beleive a f*cking word they said. I thought for sure this time they finally had sh*t under control, and everyone was actually going to be happy for once and receive their loot. Sportsbook.com your all out of lies now, why must you torment me.Comment -
Threatening a ********** will get your withdrawals processed in 2 days. Now, as others have questioned, what exactly does "processed" mean? At first it sounded promising, as it should only take a bank a day or two to process a wire. However, here I am on business day 7 with no word from the bank, no wire info, and obviously, no money. Sounds like being processed just gets you stuck in yet another queue. As I say this, I just got an email welcoming me to wager on the NBA Playoffs. These people have absolutely no shame.Comment -
Another withdrawal
LOL...Ever since I said I am thru with Sportsbook.com I can't lose my balance. I have been doing $100.00 withdrawals since Sun 4/22. I have 3 now and will do a 4th tonight. My balance is $320.00. I will just keep trying to lose it. And if I keep winning I will do small check withdrawals and hopefully oneday my mailbox is full of them. I went back to Carib tonight too. Let me know if anyone gets paid? I prob won't see my checks til June if at all..Good Luck all.Comment -
Lol
F U assholeComment -
Now I will make them $50.00 a piece just to piss mogwai off more. FUCn stupid name too...LOL...FUDGEPACKERComment -
Got another Check today
got home from work today & my check withdrawal from April 4th was waiting on my doorstep.
2 checks received so far....waiting on 1 more that was mailed out yesterday.
good luck to allComment -
DHL - just under 1k.
I would suggest that anyone who has $$$ remaining in there accounts, should make withdrawals of under 2k or even under 1500 to play it safe. If have have a really big balance, withdraw 1500 a day until you clear it out. Checks by DHL seem to be working out ok...well better than Germany checks & wires.
Withdraws sent by DHL are taking exactly 2 weeks to process, then about 3 - 7 business days to get to where they are going. So in my case checks are taking less than 3 weeks total.Comment -
It was for two checks.I received the smallest one for 500.00 two weeks ago by DHL and that is how I got the processors number.They told me that the checks were mailed on the 4th of April and would receive it 10 to 15 business days.It did not come and when I contacted Sportsbook.com they told me the processors sent them an email saying that April 4th checks were delayed and sent on 4/24.Lie after ****ing lie.**** them and **** any shit talkers on here.Comment -
All liesComment -
Yep same here. Requested a check on the 26, was told it was mailed by the processor on the 10th, now they are saying the processor will send it sometime this week. Then i requested another check on the 12th for under 2k. That check they said was processed today. very good chance I will get that check before the one i requested on march 26th.
Don't worry though. According to Omar and Gemma, the backlog will be cleared up by the end of the week.Comment -
Sportsbook.com
It has to get better for those waiting on checks & wire withdrawals. NO ONE IS PLACING ANY NEW WAGERS WITH THESE GUYS. Please if anyone receives anything via wire or mail. plz post dates...thanksComment -
The talk about the backlog being cleared by the end of the week was all lies. When i spoke to CS this morning they said there was no way they could get through the backlog by the end of this week. They will likely need another month before things get better. ANd the situation will never be great. The DHL processor is certainly not as good as when they used Chexxinc, but they aren't terrible. But these wire processors are awful and will always remain awful. Getting checks for large amounts from this germany place isn't a great option. A small percentage of mail always gets lost. No doubt, we will at some point have posters coming here claiming their checks were lost in the mail, and SB is making them wait months before doing something.Comment -
all bsComment -
Sportsbook.com House Rules page....
#9 Sportsbook will not be liable in the following scenarios:
In the event of force majeure the failure of Sportsbook central computer system or any part thereof for delays, losses, errors, or omissions resulting from failure of any telecommunications or any other data transmission system for any loss as a result of any act of God for an outbreak of hostilities, riot, civil disturbance, acts of terrorism for the acts of Government or authority (including refusal or revocation of any license or consent) for fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind
#18 Warning: Gambling involves risk. By gambling on this website, you run the risk that you may lose money or suffer psychological injuries. You gamble at your own risk.
They left this part out of #18:
In the event all hell breaks loose here at sportsbook.com and we ARE responsible for money lost or psychological injuries, we reserve the right to keep your winnings. Gambling involves risk, even if you win, do not even try to withdraw any money. We are Costa Rican, God Bless all Donkeys.Comment -
with all you guys heres what i think...sportsbook.com and betus are the same company dont be fooled...they also have to same sports commentator talk when you are being put on hold...both these companies owe me money...betus is a fraud sportsbook.com is a fraud they take your money but dont want to give it back...obviously...think about what are these site??? there just sites that look legitimate but in reality these sites take your money and dont give it back and thats the truth...so your betting thinking your winning there sitting back thinking it dont matter...its Monopoly money after all...sportsbook.com and betus are connected the more sites they set up the more chances they have for you to make a deposit and in turn steal your money...i wouldnt gamble on any online site because after being through this misery you cant tell me that all these sites are the same really what makes them any different? sportsbook and betus look legit but in the end dont judge a book by its cover...makes sense if your in the same boat im in...these companies are frauds and we all need to rethink EVER depositing any money on online sites its not what it used to be---dolphinsComment -
you want to do this legit and i mean legit move to vegas that what i will be doingComment -
the second you get up on any of these companies they will stop paying youComment -
3/19~3/21 update. Nothing in my account, and no new stories but just to wait longer. I am waiting for it to be placed back in my account and have them tell me my bank denied the wire or something stupid like that.
It doesn't look like chargebacks are an option for me since my last deposits were too far back from what my card told me. So now I am at their mercy. I guess I need to just write this off as an 8k gambling loss
Maybe it will just show up one day, but I won't count on it. I'm done posting here and bitching because it isn't doing anything to help me. I'll post again on this thread if I ever get anything. Until then, good luck to everyone else who has been waiting.
Last edited by gking3314; 04-26-07, 08:14 AM.Comment -
3/19~3/21 update. Nothing in my account, and no new stories but just to wait longer. I am waiting for it to be placed back in my account and have them tell me my bank denied the wire or something stupid like that.
It doesn't look like chargebacks are an option for me since my last deposits were too far back from what my card told me. So now I am at their mercy. I guess I need to just write this off as an 8k gambling loss Maybe it will just show up one day, but I won't count on it. I'm done posting here and bitching because it isn't doing anything to help me. I'll post again on this thread if I ever get anything. Until then, good luck to everyone else who has been waiting.
f*ck umLast edited by chigoldcoast27; 04-26-07, 08:22 AM.Comment -
gking,
I don't think all hope is lost. If the wire was sent out on 4/4 then 15 business days might not have passed yet becuase of Easter.Comment -
Gone
I todl you guys two days ago, their processors pulled out again.. you guys aregetting nothing FAST unless it was already sent out.
i haev 15K on line not gonna get it anytime soon say 6 months is my guessComment
