Hi All,
My name is Scott Rose (our family name was Rosenstein but my dad changed it so we didn't sound too Jewish), and I have been an avid horseracing fan my entire life. I grew up right next to Saratoga, New York, and have been hooked since I was a kid. Anyways, I have played at numerous sites across the web, and have never played somewhere more corrupt and rude than 5Dimes.
I signed up at 5Dimes because of their 10% bonus on wins. I can't tell you how bad their horse software is, but that is not my primary bone to pick. Several times I have had races thrown out because they don't meet the DRF (Daily Racing Form) starting times, even though they are often ten minutes until post and the website took my wager. That's no problem so long as it is a consistent rule. Here's where it gets ugly...I go to look at my past bets last week, and almost every single bet I had made was past the DRF starting post time! Do you think they refunded my money on the losses? Of course not....
So I call up customer service, and this lady was absolutely clueless. No matter, she is a customer service representative and so I just ask to speak to a manager. A man named Omarr answers the phone, and I tell him that I have no problem that his software takes bets up until the posttime but kicks out the races later if they didn't meet the DRF starting time, just so long as he does it for ALL bets. This sounds like a joke, but he told me that sometimes they go on DRF times and sometimes they go on true starting times. I then ask him if they do it based on how the book made out collectively on that particular race, or if they just do it to every person's bet individually? I then ask for the book head, and he tells me the book head won't be in for a couple of weeks as he is usually out of the country, and that he doesn't want "cheating mother****ers" like me around anyways.
I have never heard of anything like this, and then to be cheated and be cursed out is too much to take. Again my name is Scott Rose and you can ask 5Dimes for my account history if they'll give it up to you. Basically they take all bets up until post, if the bet loses it stands, but if it wins and didn't match the DRF starting time they manually kick the bet out. Either way you lose. Due to delays and such there can be up to a 15 minute difference, and I prefer to at least know how the odds are shaping up before I bet. Curiously though the software always takes the bets up until post. I hate to think of how many people and how much money they have robbed their customers out of. I have been cheated out of over $500 and although I doubt I'll ever see the money I do hope this issue gets addressed and other people know what they are getting into with this book..
..
My name is Scott Rose (our family name was Rosenstein but my dad changed it so we didn't sound too Jewish), and I have been an avid horseracing fan my entire life. I grew up right next to Saratoga, New York, and have been hooked since I was a kid. Anyways, I have played at numerous sites across the web, and have never played somewhere more corrupt and rude than 5Dimes.
I signed up at 5Dimes because of their 10% bonus on wins. I can't tell you how bad their horse software is, but that is not my primary bone to pick. Several times I have had races thrown out because they don't meet the DRF (Daily Racing Form) starting times, even though they are often ten minutes until post and the website took my wager. That's no problem so long as it is a consistent rule. Here's where it gets ugly...I go to look at my past bets last week, and almost every single bet I had made was past the DRF starting post time! Do you think they refunded my money on the losses? Of course not....
So I call up customer service, and this lady was absolutely clueless. No matter, she is a customer service representative and so I just ask to speak to a manager. A man named Omarr answers the phone, and I tell him that I have no problem that his software takes bets up until the posttime but kicks out the races later if they didn't meet the DRF starting time, just so long as he does it for ALL bets. This sounds like a joke, but he told me that sometimes they go on DRF times and sometimes they go on true starting times. I then ask him if they do it based on how the book made out collectively on that particular race, or if they just do it to every person's bet individually? I then ask for the book head, and he tells me the book head won't be in for a couple of weeks as he is usually out of the country, and that he doesn't want "cheating mother****ers" like me around anyways.
I have never heard of anything like this, and then to be cheated and be cursed out is too much to take. Again my name is Scott Rose and you can ask 5Dimes for my account history if they'll give it up to you. Basically they take all bets up until post, if the bet loses it stands, but if it wins and didn't match the DRF starting time they manually kick the bet out. Either way you lose. Due to delays and such there can be up to a 15 minute difference, and I prefer to at least know how the odds are shaping up before I bet. Curiously though the software always takes the bets up until post. I hate to think of how many people and how much money they have robbed their customers out of. I have been cheated out of over $500 and although I doubt I'll ever see the money I do hope this issue gets addressed and other people know what they are getting into with this book..
..
