Am I in the wrong here? (movie theater drama)
I went to the local movie theater for the 4:45 showing of "A Perfect Getaway".
After 10 minutes of the previews not coming on, it became apparent that there were technical issues with the projector.
Another 15 minutes go by, and a few people go out and attempt to find out what exactly is happening.
A guy comes back and tells us the projector won't power on, and that a manager will be in to explain. A 20 year old manager walks out, apologizes, says the power supply is being replaced on the projector and it'll likely be another 5+ minutes. He offers anyone a refund that doesn't want to wait.
Now a total of 40 minutes have elapsed, another 20 year old manager walks out and says "show's canceled, you can receive a later showing or a refund". I'm actually irritated here, I don't normally speak out in public settings like this, but I say in a very agitated tone, 'what about all the [expletive] money spent at the concession stand?'.
He says he can do nothing about that.
Isn't the proper way to manage this situation to say, look, I'm sorry, we can refund or replace your tickets, and as for money spent at concessions, if you can provide a receipt we can give you credit for an equivalent amount of snacks upon your return?
I spent 2.5X the amount of the ticket on snacks, of which I had three bites (who eats before the previews come on, anyway?). I feel that they should not have profited off anyone that had to wait 40 minutes before being told the show was canceled. You don't have to refund everything, but give store credit for the snacks.
The hilarious part is there were only 20+ people at the showing, as I live in a small, quiet town, so it's not as if it would have been chaos to take receipts and provide credits. It could have easily been done.
After 10 minutes of the previews not coming on, it became apparent that there were technical issues with the projector.
Another 15 minutes go by, and a few people go out and attempt to find out what exactly is happening.
A guy comes back and tells us the projector won't power on, and that a manager will be in to explain. A 20 year old manager walks out, apologizes, says the power supply is being replaced on the projector and it'll likely be another 5+ minutes. He offers anyone a refund that doesn't want to wait.
Now a total of 40 minutes have elapsed, another 20 year old manager walks out and says "show's canceled, you can receive a later showing or a refund". I'm actually irritated here, I don't normally speak out in public settings like this, but I say in a very agitated tone, 'what about all the [expletive] money spent at the concession stand?'.
He says he can do nothing about that.
Isn't the proper way to manage this situation to say, look, I'm sorry, we can refund or replace your tickets, and as for money spent at concessions, if you can provide a receipt we can give you credit for an equivalent amount of snacks upon your return?
I spent 2.5X the amount of the ticket on snacks, of which I had three bites (who eats before the previews come on, anyway?). I feel that they should not have profited off anyone that had to wait 40 minutes before being told the show was canceled. You don't have to refund everything, but give store credit for the snacks.
The hilarious part is there were only 20+ people at the showing, as I live in a small, quiet town, so it's not as if it would have been chaos to take receipts and provide credits. It could have easily been done.
) and then spit it on the floor screaming "I just bit into a piece of plastic in that hot dog!" You can then demand for your food money to be refunded in addition to the ticket refund. Trust me, no one will inspect the hot dog.
