1. This, ugliness, I have just noticed these past 4 months.
At least two Books, both starting with the letter B, have both shoved this, seemingly, new tough-guy rule down my throat, where they profoundly and proudly state:
"We do not give out cancellations of any processed wagers."
Okay, I have ran into this problem twice within the past 4 months. One was an obvious software flaw--even sent a copy to the Book to show how it processed the wager. The wager--wow, what a major castasrophe for this book-- by allowing me to buy a 1/2, while their supposed rule says on certain sporting plays, we do not offer any buying of a 1/2 point.
Well, it certainly did on this occasion, and yes, I had to pay for the extra point, yet, this Book says no, you must take the wager without the already processed 1/2 point.
They were downright ruthless with that decision and refused to budge. So I had a wager bought and paid for, yet, I certainly did not want that wager without that extra 1/2 point.
# 2. This other though-guy Book, just recently did everything but bar me, when they severely misjudged my already processed wager.
It was a phone wager and for some crazy odd situation, I could not get my one single wager to accept the wager, using my cell-phone. I never use that phone to wager with, but this time I had computer problems so i had no choice.
I attempted 5 or 6 times to choose two college basketball team's for a fairly large 2-team parlay. {Are you kidding, they flinched on a parlay?}
Well, the damn phone keep picking up the wrong team--I mean several times it happened.
Finally, I decided to call this B-Book and do it live on the phone. Well, guess what, now, somehow, a team I never wanted, never even thought of selecting, in some crazy computer/phone glitch, managed to, already, get into this 2-team parlay I was about to fill out while talking live to the man who managed the wagering dept.?
I heard him say you only need ne team to fill now because you already have one college team already processed into this new parlay. What? I never toughed that team and plainly told him abut the processing trouble I had for at least 15 minutes earlier, trying to select my 2-team'er.
Well, he bluntly stated, "We do not cancel wagers."
Now this is great. Their software, like I said, already plucked that team from somewhere, somehow, and now, with my nice sized sum of money already submitted, I am supposed to accept this foreign team as one of my 2-team selections?
Damn! I immediately got very nervous, knowing this fellow soundly very serious when he said, "we do not cancel processed wagers."
Well, I explained to him the huge problem I had trying to process the wager on my cell-phone, yet, like a stonewall, he kept repeating this ready-dumb rule. The one, evidently, being solely implemented, to[ they say, to protect the Book and it's players]?
Afer having no luck trying to reach for some compassion out of this robotic fellow, I asked him to get me a supervisor. After a few more times of asking for another possible opinion from another level up--meanwhile, he still says that rule will stand no matter what.
Okay, I finally did get the supervisor on the phone. Wow, he must have been waiting for me it appears, saying the wager was processed long ago, maybe as long as 50 minutes. And he will not budge from this rule that helps the wager and the Book.
First of all, he was wrong. I had made several calls, to this Book and had talked to at least 2 or 3 different ladies, and even the same fellow who refused to cancel that wager, at least twice with phone calls.
Well, this supervisor had a different story, of course, the wrong one. Now, I am practically seething with anger. All I want is get this MFR 2-team parlay in! That's it! The right parlay not the wrong 2 teams.
Being a longtime customer, I bitched like hell, and finally, the S.V. relented. But not before he blurted.."This is the last time, you hear me, never again will I cancel any of your wagers."
Almost the end of story, except for one important factor; I lost big time on the original play I selected. The one they vehemently refused to allow me to use, but finally did. The other half, of course, did win.
How do I feel now after all this unnecessary hassle? Thoroughly disgusted, with how the Books have slowly but surely, implemented rules that.." Protect the player and the Book."
I did not feel protected at all.
#1 Book? I will not go back to Book #1..ever.
#2 Book? I am barley hanging in there with funds and will I go back if I lose them entirely? Good question.
At least two Books, both starting with the letter B, have both shoved this, seemingly, new tough-guy rule down my throat, where they profoundly and proudly state:
"We do not give out cancellations of any processed wagers."
Okay, I have ran into this problem twice within the past 4 months. One was an obvious software flaw--even sent a copy to the Book to show how it processed the wager. The wager--wow, what a major castasrophe for this book-- by allowing me to buy a 1/2, while their supposed rule says on certain sporting plays, we do not offer any buying of a 1/2 point.
Well, it certainly did on this occasion, and yes, I had to pay for the extra point, yet, this Book says no, you must take the wager without the already processed 1/2 point.
They were downright ruthless with that decision and refused to budge. So I had a wager bought and paid for, yet, I certainly did not want that wager without that extra 1/2 point.
# 2. This other though-guy Book, just recently did everything but bar me, when they severely misjudged my already processed wager.
It was a phone wager and for some crazy odd situation, I could not get my one single wager to accept the wager, using my cell-phone. I never use that phone to wager with, but this time I had computer problems so i had no choice.
I attempted 5 or 6 times to choose two college basketball team's for a fairly large 2-team parlay. {Are you kidding, they flinched on a parlay?}
Well, the damn phone keep picking up the wrong team--I mean several times it happened.
Finally, I decided to call this B-Book and do it live on the phone. Well, guess what, now, somehow, a team I never wanted, never even thought of selecting, in some crazy computer/phone glitch, managed to, already, get into this 2-team parlay I was about to fill out while talking live to the man who managed the wagering dept.?
I heard him say you only need ne team to fill now because you already have one college team already processed into this new parlay. What? I never toughed that team and plainly told him abut the processing trouble I had for at least 15 minutes earlier, trying to select my 2-team'er.
Well, he bluntly stated, "We do not cancel wagers."
Now this is great. Their software, like I said, already plucked that team from somewhere, somehow, and now, with my nice sized sum of money already submitted, I am supposed to accept this foreign team as one of my 2-team selections?
Damn! I immediately got very nervous, knowing this fellow soundly very serious when he said, "we do not cancel processed wagers."
Well, I explained to him the huge problem I had trying to process the wager on my cell-phone, yet, like a stonewall, he kept repeating this ready-dumb rule. The one, evidently, being solely implemented, to[ they say, to protect the Book and it's players]?
Afer having no luck trying to reach for some compassion out of this robotic fellow, I asked him to get me a supervisor. After a few more times of asking for another possible opinion from another level up--meanwhile, he still says that rule will stand no matter what.
Okay, I finally did get the supervisor on the phone. Wow, he must have been waiting for me it appears, saying the wager was processed long ago, maybe as long as 50 minutes. And he will not budge from this rule that helps the wager and the Book.
First of all, he was wrong. I had made several calls, to this Book and had talked to at least 2 or 3 different ladies, and even the same fellow who refused to cancel that wager, at least twice with phone calls.
Well, this supervisor had a different story, of course, the wrong one. Now, I am practically seething with anger. All I want is get this MFR 2-team parlay in! That's it! The right parlay not the wrong 2 teams.
Being a longtime customer, I bitched like hell, and finally, the S.V. relented. But not before he blurted.."This is the last time, you hear me, never again will I cancel any of your wagers."
Almost the end of story, except for one important factor; I lost big time on the original play I selected. The one they vehemently refused to allow me to use, but finally did. The other half, of course, did win.
How do I feel now after all this unnecessary hassle? Thoroughly disgusted, with how the Books have slowly but surely, implemented rules that.." Protect the player and the Book."
I did not feel protected at all.
#1 Book? I will not go back to Book #1..ever.
#2 Book? I am barley hanging in there with funds and will I go back if I lose them entirely? Good question.
Bovada
Or maybe their kid's will?