betonline robs me -mods please help

**pavyracer** · 01-17-09, 10:07 AM

daniel: im am going straight to th forums on this matter

**Justin7** · 01-17-09, 10:21 AM

What were other books offering on that game? Did you get this as soon as it came out?

If the book opened around 106, and it was bet up to 110, it is certainly not a bad line. Smaller markets - like halftimes, props and derivatives - have a stricter test for whether it is bad. As in this case, it is harder for a player to tell if a line is bad. You shouldn't be canceling non-obvious mistakes, and if you ignore that advice, you'd better be DAMN sure you do it quickly.

What is the time stamp on the email you were sent?

**bubba** · 01-17-09, 10:29 AM

no email was sent. some time after the game ended they posted a meassgae when i log in it was cancelled. I noticed at least halfway through the 3rd quarter the bet was pending. I have no timestamp of when the cancelled the pending play and they would not provide this for me last night as seen in the livechat. if they really think its a bad line then cancel it asap. if you keep it pending throughought halftime (so i could not bet it at their new number-i did the 3k max and i did not want more money on the gameanyway! and i wouldnt bet it somewhere else. i was exposed for 3300 risk.) and keep it pending for the 3rd quarter. then u honor the wager. If i bet over 66 for the 2nd half then fine, this was 106! im beyonf dissapointed in this book no matter what the result of this dispute is

**bubba** · 01-17-09, 10:32 AM

justin- i did bet it towards the beggining- at 11:43 and 11:44 i placed two seperate wagers. what did other books have? i dont know. they post 1/2 lines really quick sometimes before other books even have a # up too. someone here said other books had 110 to open but i dont know. does it even matter?

**bubba** · 01-17-09, 10:36 AM

could someone from SBR let me know if i should attempt to reason with betonline over this issure now? or should i let the pros handle it and stay away?

**durito** · 01-17-09, 10:39 AM

Originally posted by bubba

could someone from SBR let me know if i should attempt to reason with betonline over this issure now? or should i let the pros handle it and stay away?

reason with betonline

me: can you please take off my 2 minute delay
bol: there is no delay
me: why does it take 2 minutes to confirm every bet
bol: have you checked your internet connection?
me: yes it's fine. will you please just acknowledge that i have a delay
bol: i will pass the information along to our technicians

**Justin7** · 01-17-09, 10:46 AM

Does anyone know where this game opened at other books?

Also, if another game went to halftime at the exact same time, what was the opener for that one?

**durito** · 01-17-09, 10:53 AM

SBR Odds gives the following data:

BetOnline
TOTALS - OVER/UNDER
01/16 11:42PM: 106 -110 / 106 -110
01/16 11:43PM: 110 -110 / 110 -110
01/16 11:44PM: 110½ -110 / 110½ -110

PInnacle

TOTALS - OVER/UNDER
01/16 11:41PM: 110 -105 / 110 -105
01/16 11:41PM: 110 -110 / 110 +100
01/16 11:42PM: 110 -111 / 110 +101
01/16 11:42PM: 110 -111 / 110 +101
01/16 11:43PM: 110 -110 / 110 +100
01/16 11:43PM: 110 -110 / 110 +100
01/16 11:44PM: 110 -112 / 110 +102
01/16 11:44PM: 110 -111 / 110 +101
01/16 11:45PM: 110 -111 / 110 +101
01/16 11:48PM: 110 -115 / 110 +105
01/16 11:48PM: 110 -116 / 110 +106
01/16 11:49PM: 110 -118 / 110 +108
01/16 11:49PM: 110 -118 / 110 +108
01/16 11:50PM: 110 -121 / 110 +111
01/16 11:51PM: 110 -121 / 110 +111
01/16 11:51PM: 110 -125 / 110 +115
01/16 11:52PM: 110 -123 / 110 +113
01/16 11:52PM: 110 -120 / 110 +110
01/16 11:53PM: 110 -125 / 110 +115
01/16 11:53PM: 110 -124 / 110 +114
01/16 11:54PM: 110 -130 / 110 +118
01/16 11:55PM: 110 -129 / 110 +119
01/16 11:55PM: 110½ -119 / 110½ +109
01/16 11:56PM: 110½ -120 / 110½ +110
01/16 11:56PM: 110½ -121 / 110½ +111
01/16 11:52PM: 111 -110 / 111 -110

Bookmaker

TOTALS - OVER/UNDER
01/16 11:51PM: 110 -110 / 110 -110
01/16 11:52PM: 110½ -110 / 110½ -110
01/16 11:54PM: 110 -110 / 110 -110
01/16 11:57PM: 110½ -110 / 110½ -110
01/16 11:59PM: 111 -110 / 111 -1100
1/17 12:04AM: 111½ -110 / 111½ -110

No data from greek

**bubba** · 01-17-09, 10:55 AM

justin- the laker game was about the same time too. if i had to guess i would say hawk game went to h/t 1st with lakers being the espn game. but there are 2 main questions justin-

1- was this an obvious bad line?
2-is it acceptable to cancel late in the 3rd quarter/beggining of the 4th?

**durito** · 01-17-09, 10:55 AM

Orland/LAC

BetOnline

TOTALS - OVER/UNDER
01/16 11:41PM: 106½ -110 / 106½ -110
01/16 11:46PM: 106 -110 / 106 -110
01/16 11:46PM: 106 -110 / 106 -110

**durito** · 01-17-09, 10:57 AM

Originally posted by bubba

justin- the laker game was about the same time too. if i had to guess i would say hawk game went to h/t 1st with lakers being the espn game. but there are 2 main questions justin-

1- was this an obvious bad line?
2-is it acceptable to cancel late in the 3rd quarter/beggining of the 4th?

1) I'm gonna say yes

2) No. It should have been canceled immediately when they went to 110 or they should pay.

**fiveteamer** · 01-17-09, 10:58 AM

Looks like betonline had an opinion, and took a shot with its players.

They claim bad line after the fact.

**Justin7** · 01-17-09, 11:13 AM

Originally posted by bubba

justin- the laker game was about the same time too. if i had to guess i would say hawk game went to h/t 1st with lakers being the espn game. but there are 2 main questions justin-

1- was this an obvious bad line?
2-is it acceptable to cancel late in the 3rd quarter/beggining of the 4th?

At the risk of being unpopular, I would conclude that offering 106 instead of 110 is an obvious error. Is it a bad line? Yes. Quickly guessing, I'll estimate that the fair price on over -106 should be about -165 (no vig).

Is it acceptable to wait 30 minutes to notify a player? No. Is it acceptable to cancel a wager, and not send an email promptly (or ever)? No. How often do you see "A" rated books cancel halftime wagers? I've placed 1000s, and never had once canceled.

I've had books post stuff a little off market. TheGreek sometimes would put up halftimes before halftime started. A score would change it a lot. I've personally bet halftimes that moved 7 points in Arena football (which is comperable to this mistake) at TheGreek, Cris and Pinnacle, or 40 cents on a moneyline in big sports. Maybe they were off, maybe not. "A" books should eat a mistake like this.

**katstale** · 01-17-09, 11:13 AM

Originally posted by durito

reason with betonline

me: can you please take off my 2 minute delay
bol: there is no delay
me: why does it take 2 minutes to confirm every bet
bol: have you checked your internet connection?
me: yes it's fine. will you please just acknowledge that i have a delay
bol: i will pass the information along to our technicians

I am really sorry to jump into this thread, but this is classic BOL bs from there cs. they use this exact verbage with everyone. and they do all of this with the blessing of SBR. The line antics of this thread and all of the other lame stuff they pull can not be done without help from places like SBR. They are in effect partners.

Over and over it has been documented that they take free shots at players with SBR tacit approval. Fellas, even if they have not cheated you yet, it is gonna happen. get your money out now--there are suitable alternatives.

**tomcowley** · 01-17-09, 11:22 AM

I'm pretty sure it was a mistake. However:

1) Would the average recreational player, not comparing lines, know this was an obvious error? No way. It's not like this came out in a game lined 182, or was +45 in the 2h instead of +4.5.

2) Did they have ample time to cancel it before tipoff? Absolutely- on the order of 15 minutes.

Time to pay up.

**bubba** · 01-17-09, 11:27 AM

justin- i disagree that that is so obvious. its obvious if you are line shopping. but if i told you last night the 2nd half total on the hawk game was 106, would you say- no way- that must be an error!? doubtful. If your first reaction isnt that its defenitely an error, its not an obvious error. 90 would be an obvious error. This was not obvious, it was an error on there part. even if it was an "obvious error" they cancelled it way too late for them not to honor the wager.

**durito** · 01-17-09, 11:30 AM

Originally posted by Justin7

How often do you see "A" rated books cancel halftime wagers? I've placed 1000s, and never had once canceled.

The greek canceled a half time wager of mine on a hawaii football game this year. I apparently bet it after the 2nd half had started. It was late at night and I went to sleep. They emailed in the morning that they'd canceled it. It lost.

**bubba** · 01-17-09, 11:30 AM

agree with tomcow

**The General** · 01-17-09, 11:45 AM

Someone (employee) knew of the error since the line was changed prior to start of the second half. Management needs to get involved and assure the employee(s) understands proper protocol if this happens again. As bubba's side of the story is presented and my opinion, I would honor the bet(s) and try to assure in the future that there is a well known procedure in place to immediately cancel the wagers, notifying clients when a line is put up in error according to whomever is responsible for replacing the line when the perceived error is corrected at the sports book. Hopefully management will agree. It is no fun to think you have a winning bet going for a long period of a game and then find you didn't win in this manner. That will sink the gambling spirit quite a bit. I would lose sleep also. My guess is that Betonline will pay Bubba his winnings and become a better company for it.

Good luck

**Justin7** · 01-17-09, 11:47 AM

Originally posted by bubba

justin- i disagree that that is so obvious. its obvious if you are line shopping. but if i told you last night the 2nd half total on the hawk game was 106, would you say- no way- that must be an error!? doubtful. If your first reaction isnt that its defenitely an error, its not an obvious error. 90 would be an obvious error. This was not obvious, it was an error on there part. even if it was an "obvious error" they cancelled it way too late for them not to honor the wager.

When I say obvious error, I mean obvious to a linesmaker or professional bettor that is line shopping.

In what I'll call a "close error" like here (where normal people may not recognize the error), it's all the more important to cancel it promptly and notify the player.

**pavyracer** · 01-17-09, 11:48 AM

I'm with the book on this one. Player took a shot and got caught. Balance should me liquidated and player get permanent banishment for playing at this book. In this way both parties should not engage in business where trust is an issue.

**durito** · 01-17-09, 11:48 AM

Originally posted by The General

Someone (employee) knew of the error since the line was changed prior to start of the second half. Management needs to get involved and assure the employee(s) understands proper protocol if this happens again. As bubba's side of the story is presented and my opinion, I would honor the bet(s) and try to assure in the future that there is a well known procedure in place to immediately cancel the wagers, notifying clients when a line is put up in error according to whomever is responsible for replacing the line when the perceived error is corrected at the sports book. Hopefully management will agree. It is no fun to think you have a winning bet going for a long period of a game and then find you didn't win in this manner. That will sink the gambling spirit quite a bit. I would lose sleep also. My guess is that Betonline will pay Bubba his winnings and become a better company for it.

Good luck

My guess is they won't.

**ShamsWoof10** · 01-17-09, 11:51 AM

Almost all my bets are halftime bets and if the total was 106 at the start and it went up to 110 (which happens RARELY) then it's not a bad line... IF they had 106 and at that same time everyone else had 109-110 then of course it's a bad line but they should still honor it because of how long it took them to correct it...

They were 4 points off on a half line which is like being 8 points off on a gameline... You wouldn't call that a bad line..?

**durito** · 01-17-09, 11:54 AM

Originally posted by ShamsWoof10

They were 4 points off on a half line which is like being 8 points off on a gameline

what

**bubba** · 01-17-09, 12:44 PM

i am in such a rotten mood over this

**JED** · 01-17-09, 01:03 PM

It opened 110, closed 111.5, bad line they should have canceled it immediately

**bubba** · 01-17-09, 01:13 PM

but they didnt, they need to pay. i cant believe i have to be stressed about this all weekend.

**Justin7** · 01-17-09, 01:30 PM

Originally posted by bubba

but they didnt, they need to pay. i cant believe i have to be stressed about this all weekend.

If you are betting 3k a pop on halftimes, I'd suggest you find a book that handles pro action. Take a look at the recommended list, and find a pro book.

**durito** · 01-17-09, 01:33 PM

Originally posted by Justin7

If you are betting 3k a pop on halftimes, I'd suggest you find a book that handles pro action. Take a look at the recommended list, and find a pro book.

If you are booking 3k on half times you should hire competent line managers.

Recreational books don't need limits that high, and it's clear BetOnline wants to be a recreational book. They should go to $500 on everything for everyone. That would clear up a ton of these problems.

**Justin7** · 01-17-09, 01:35 PM

Originally posted by durito

If you are booking 3k on half times you should hire competent line managers.

Recreational books don't need limits that high, and it's clear BetOnline wants to be a recreational book. They should go to $500 on everything for everyone. That would clear up a ton of these problems.

This is the most intelligent observation in this whole thread.

**bubba** · 01-17-09, 01:39 PM

justin- they are free not to take my action. thats not the issue here. in fact, there halftime limits are too high. thegreek has 1000 on nba totals. why would they have a 3000 limit? for instances like this to freeroll me?

trust me- i wish they would let me do a book2 book transfer for my funds in there. they have refused every time i ask. i would also be happy for them to mail me a check for my balance. cant happen, 2500 limit.

**bubba** · 01-17-09, 01:40 PM

Quote:
Originally Posted by durito
If you are booking 3k on half times you should hire competent line managers.

Recreational books don't need limits that high, and it's clear BetOnline wants to be a recreational book. They should go to $500 on everything for everyone. That would clear up a ton of these problems.

This is the most intelligent observation in this whole thread.

I AGREE!!!!!!!!!!!!!

**purecarnagge** · 01-17-09, 02:10 PM

They booked the bet and the bet had started. its not his fault... He didn't have the option of taking the 110 over either...Eitherway he won and he should be paid. If he isn't paid then they should be downgraded. Its that simple... Just because they posted a line thats different than the big boys doesn't mean they can back off it. They are backing off it cuz the halftime bet killed them. as they prob had uneven action on it

**Peep** · 01-17-09, 02:34 PM

I'd suggest you find a book that handles pro action. Take a look at the recommended list, and find a pro book.

Who else will take a 3K halftime bet?

**bubba** · 01-17-09, 02:41 PM

on a total? maybe pinnacle. and matchbook if its out there. nobody else i know of