betonline robs me -mods please help

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  • bubba
    SBR MVP
    • 09-29-05
    • 2432

    #1
    betonline robs me -mods please help
    Placed a halftime wager for over 106 in hawks game. they change the # to 110 shortly thereafter. No big deal. I wonder is this a bad line? would they cancel it? i doubt it. wagers pending pending pending. halftime ends. 3rd quarter begins. still pending. halfway through the 3rd quarter its there pending and looking good. I think im in the clear. After 3 quarters its looking great. 59 points. begginging of 4th i check again and my wagers are deleted.

    I have no problem if they think its a bad line but i placed the wager at the beggining of halftime! cancel it during halftime. dont take a free shot with me. they did this. How is this in A book? please help me get my money that they owe me. i win money and lose money and i need this money i rightfully won. this feels really shady. here is my transcript. can sbr help me here?

    Please wait for a BetOnline Account Manager to respond...
    You are now chatting with Kenny
    Your Issue ID for this chat is LTK152016423212X. Please record it in case of pending issue.
    Kenny: Hello. How may I assist you today?
    daniel: hi, i had my pending wagers cancelled
    daniel: in the middle of a game i was winning!
    Kenny: For security purposes, could you please provide your password?
    daniel:
    Kenny: What's the ticket number or the team names and game?
    daniel:
    Kenny: Ok, give me a moment while I look into this for you ok?
    daniel: ok, but i cannot imagine a reason to cancel my wagers in the middle of an event
    daniel: and without notifying me
    daniel: lol
    Kenny: I'll get to you ok
    Kenny: Thank you for waiting Daniel
    Kenny: Your bets were cancelled because you took advantage of wrong lines we posted mistakenly
    Kenny: That's why every bet on these games/lines are cancelled
    daniel: what were the wrong lines?
    daniel: what should it have been?
    daniel: you didnt realize there was a wrong line untill my bet was doing well?
    daniel: what time were my bets cancelled?
    daniel: was anyone going to inform me of this?
    Kenny: We keep an eye on these, but as you know there are several games/ bets to watch
    daniel: huh?
    Kenny: Yes, we were going to inform you few minutes from now, just before you came on chat
    daniel: what time did you cancel my play?
    Kenny: As soon as we realized that we had posted the wrong lines
    daniel: time as in time i mean
    daniel: cause my bet was pending well into the 3rd quarter
    Kenny: Let me verify that
    Kenny: I don't have that information right now, Daniel
    daniel: i know it was cancelled well into the 3rd quarter if not the 4th!
    daniel: that is not right
    daniel: and the wager will be a winner
    Kenny: I don't think so, Daniel
    daniel: i know so
    daniel: who cancelled it?
    Kenny: As soon as we realized that we had posted the wrong lines, we cancelled every bet on that line
    Kenny: We cancelled it, Daniel
    daniel: a person did
    daniel: ask them what time
    daniel: it was done at leat 1/2 through the 3rd quarter, probably later
    daniel: this is not right
    daniel: this is shady here
    Kenny: We cancelled every bet associated to those line as soon as we realized that the lines were wrong
    daniel: when was this?
    daniel: cause your line did change from 106 to 110
    daniel: i did see that
    daniel: but my wager was never cancelled
    daniel: untill well into the start of the game
    daniel: maybe 1/2 hour of playing
    Kenny: You can contact us again later today during working hours to verify that information, Daniel
    daniel: and in my mind that is extremely shady
    daniel: im am going straight to th forums on this matter
    Kenny: We don't cheat our customers, Daniel. That's why we've been in business for 18 years now and you can check out our ratings at www.osga.com and www.sbr.com
    daniel: im aware but i was cheated here
    daniel: you cant cancel my halftime wager at the end of the 3rd quarter
    Kenny: I will advice you contact us back again later today during business hours and make this complain. Ask to speak with management ok
    Kenny: You can click on this link and read through it, Daniel
    Kenny: Rules
    Kenny: Is there anything else I can assist you with at this time?
  • bigboydan
    SBR Aristocracy
    • 08-10-05
    • 55420

    #2
    If the line was off-market then I can understand it, however I'm not sure what the # was everywhere else offhand. If you feel you need some assistance with that matter, please feel free to fill out a complaint form and one of us will inquire to them on your behalf to find all the details that surround your dispute.
    Comment
    • bubba
      SBR MVP
      • 09-29-05
      • 2432

      #3
      it was a halftime wager for 3k. if i didnt place it there, i would have someplace else. if its a bad line put up at the begging of 1/2 time it should not take untill the end of the 3rd quarter to change. is that a bad line anyway? 106 vs 110? there lines are always off some. they put up weird halftime lines all the time if anyone notices. seriously, tonight they had pistons -.5 instead of -4. they put up didffernt numbers sometimes. i really feel like i got freerolled. they cancelled it 1/2 way through. this is bullshit
      Comment
      • bubba
        SBR MVP
        • 09-29-05
        • 2432

        #4
        filled out the form. they just cant cancell a wager that late. they might as well cancel it when the game is over then. or a week later.
        Comment
        • Peep
          SBR MVP
          • 06-23-08
          • 2295

          #5
          This does not sound like a book I would want to wager $3 at, much less 3K.

          What they did is of course not right, but what they are doing to other players by reducing limits in the middle of rollovers is not right either.

          This is not a right book......
          Comment
          • sofun
            SBR Sharp
            • 05-22-08
            • 361

            #6
            they can delete the under over 106 and should be 110, but they should not delete the point spread.
            Comment
            • bubba
              SBR MVP
              • 09-29-05
              • 2432

              #7
              Bottom line- the line was off by what-3%? Is that even a bad line? thats like football 20 vs 21 on a halftime line? If its a abd line then cancel right away, they did not do this. not even close. they would not provide me with the time it was cancelled but i know it was way late cause it was pending in my account forever!
              Comment
              • poetwarrior41
                SBR Wise Guy
                • 06-20-08
                • 963

                #8
                You got robbed my friend, if they would have cancelled your play before the 3rd quarter started, i got no problem with that. But to cancel it after the game is started is not right, they made the mistake and didnt catch it, thats the Books problem not yours.
                Comment
                • sofun
                  SBR Sharp
                  • 05-22-08
                  • 361

                  #9
                  I believe SBR can help in this case, any books nowaday will steal players money if they have a chance unless we demand hard, good luck
                  Comment
                  • AgainstAllOdds
                    SBR Hall of Famer
                    • 02-24-08
                    • 6053

                    #10
                    These guys do this and SBR has used them as a contest sponsor in the past?!?!?


                    Unreal.
                    Originally posted by SBR_John
                    AAO = good dude. Buying you a drink in Vegas buddy.
                    Comment
                    • poetwarrior41
                      SBR Wise Guy
                      • 06-20-08
                      • 963

                      #11
                      This is the same type of BS that the owners of this book pulled when they were over at NASA. Everyone should avoid this book like you would a case of the clap.
                      Comment
                      • bubba
                        SBR MVP
                        • 09-29-05
                        • 2432

                        #12
                        if they cancell before the 3rd quarter starts i have no problem. if i bet over 82 instead of 110 and the cancel midway through the 3rd quarter its not great but i bet into an obvious bad line. betting 106 vs 110 and having it cancelled late in the 3rd quarter (at least) - this is at best horrible judgemet by the book. at worst, they tried to take a shot at me.
                        Comment
                        • diogee
                          SBR Posting Legend
                          • 01-11-08
                          • 19477

                          #13
                          Sounds like they initially posted the Lakers halftime line for this one since they were both at the half around the same time. As a player how are you honestly supposed to know a halftime line is a bad line without it being totally obvious? I wouldn't call 106 obvious imo.
                          Comment
                          • InTheHole
                            SBR Posting Legend
                            • 04-28-08
                            • 15243

                            #14
                            4 points is a VERY bad line but I think they should honor it since you waited 30 minutes after it looked like a win.
                            Comment
                            • bubba
                              SBR MVP
                              • 09-29-05
                              • 2432

                              #15
                              106 vs 110 is a very bad line? i disagree sir.

                              this is so stressfull. i gamble over my head and 3k is a ton of $$ to me and im pissed right now. i wont be able to sleep tonight thanks to this book. im jst pissed now.
                              Comment
                              • homerbush
                                SBR MVP
                                • 11-17-08
                                • 2317

                                #16
                                Originally posted by bubba
                                106 vs 110 is a very bad line? i disagree sir.

                                this is so stressfull. i gamble over my head and 3k is a ton of $$ to me and im pissed right now. i wont be able to sleep tonight thanks to this book. im jst pissed now.
                                Yeah i don't consider that a bad line either. I have seen halftime movement of almost that much in 10 minutes before.
                                Comment
                                • bubba
                                  SBR MVP
                                  • 09-29-05
                                  • 2432

                                  #17
                                  now this pops up in my account. forget about not cancelling till the end of the 3rd quarter (for a moment). Was this an OBVIOUS mechanical, technical or human error? I really dont think so. this is so shady. a-not an obvious bad line b- cancelling so goddam late.

                                  2H TOTAL 819/820 GS/ATL O/U 106 WAS A WRONG LINE, ALL BETS ON O/U ARE VOID(1-16-2009) WE make every effort to ensure all information available on our website is accurate; however, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to either modify your wager and pay out at the correct prices or to No-Action your wager.
                                  Comment
                                  • bettilimbroke999
                                    SBR Posting Legend
                                    • 02-04-08
                                    • 13254

                                    #18
                                    It's amazing you still play there after all the complaints youve posted about them, why not try a diff book?
                                    Comment
                                    • InTheHole
                                      SBR Posting Legend
                                      • 04-28-08
                                      • 15243

                                      #19
                                      That was a laker line and was changed in 1 minute (moved 4 points-impossible due to action unless someone with 1 million went with the over) according to http://www.sbrodds.com/. No other book was remotely even close.
                                      Comment
                                      • bubba
                                        SBR MVP
                                        • 09-29-05
                                        • 2432

                                        #20
                                        i got my moeny there, they dont do book to book transfers and have a max 5k bankwire withdrawl per 3 days. thats the cheapest withdrawl method so i am requesting that every 3 business days. i hate to just leave my cash sitting there. (i am obviously not going to depsoit there again!)
                                        Comment
                                        • bubba
                                          SBR MVP
                                          • 09-29-05
                                          • 2432

                                          #21
                                          inthehole- no problem. if they deem than an obvious bad line, then cancel my wager then. i placed it at the begginig of 1/2 time. cancelling it at end of 3rd quarter is shady. but i dont think 106 vs 110 constitutes an obvious bad line anyway. but even if it was, they had plenty of time to cancel it.
                                          Comment
                                          • InTheHole
                                            SBR Posting Legend
                                            • 04-28-08
                                            • 15243

                                            #22
                                            I agree...those emails should have gone immediately out.
                                            Comment
                                            • bubba
                                              SBR MVP
                                              • 09-29-05
                                              • 2432

                                              #23
                                              email? haha. dont push it. only by logging out and into my account did i see it. i was looking for it all night and did not find it till now. about an hour after the game ended! have recieved 0 emails from them.
                                              Comment
                                              • InTheHole
                                                SBR Posting Legend
                                                • 04-28-08
                                                • 15243

                                                #24
                                                Originally posted by bubba
                                                i got my moeny there, they dont do book to book transfers and have a max 5k bankwire withdrawl per 3 days. thats the cheapest withdrawl method so i am requesting that every 3 business days. i hate to just leave my cash sitting there. (i am obviously not going to depsoit there again!)
                                                I know you want the 3k but perhaps an exemption to their rule, perhaps a full interbook or wire at no charge is in order if they do not respond favorably.
                                                Comment
                                                • bubba
                                                  SBR MVP
                                                  • 09-29-05
                                                  • 2432

                                                  #25
                                                  perhaps, but that would be an absolute last resort. i cant see how they can remain top rated and have their banner at the top of this page without rectifying this.
                                                  Comment
                                                  • Bill Dozer
                                                    www.twitter.com/BillDozer
                                                    • 07-12-05
                                                    • 10894

                                                    #26
                                                    Hi Bubba,

                                                    I replied to your complaint form submission earlier.

                                                    4 points is not a gross error for an NBA half. It happens sometimes and in general, shouldn't be canceled after the bet is in play. It's odd that you saw it jump from the 104 to 110 and the 104 bets stood.

                                                    If it's as you describe, my guess is a lineman made a mistake that mgt. will have to fix. We'll get a mgr's take on it asap.
                                                    Comment
                                                    • tomcowley
                                                      SBR MVP
                                                      • 10-01-07
                                                      • 1129

                                                      #27
                                                      If they considered 106 a bad line, there's no excuse not to void it immediately, since they recognized their "mistake" and changed it in one fell swoop. Waiting was obviously taking a shot on one-sided action.
                                                      Comment
                                                      • awhitejackson
                                                        SBR MVP
                                                        • 11-15-07
                                                        • 2265

                                                        #28
                                                        GL Bubba.... It seems as if you were ripped IMO...Just let the guys here do their thing and hopefully it works out...
                                                        Comment
                                                        • reno cool
                                                          SBR MVP
                                                          • 07-02-08
                                                          • 3567

                                                          #29
                                                          No way can they justify not paying by saying the line was bad. Unless it's a blatant typo like a price with an extra zero behind it they are responsible.
                                                          bird bird da bird's da word
                                                          Comment
                                                          • bubba
                                                            SBR MVP
                                                            • 09-29-05
                                                            • 2432

                                                            #30
                                                            thanks bill, please keep me updated.

                                                            Would it be best for me to stay out of it and let SBR do there thing or should i try and present my case to whoever i can at the book?

                                                            thanks SBR!
                                                            Comment
                                                            • durito
                                                              SBR Posting Legend
                                                              • 07-03-06
                                                              • 13173

                                                              #31
                                                              Kenny: We don't cheat our customers
                                                              lol
                                                              Comment
                                                              • Mudcat
                                                                Restricted User
                                                                • 07-21-05
                                                                • 9287

                                                                #32
                                                                Originally posted by tomcowley
                                                                If they considered 106 a bad line, there's no excuse not to void it immediately, since they recognized their "mistake" and changed it in one fell swoop. Waiting was obviously taking a shot on one-sided action.

                                                                Bingo.
                                                                Comment
                                                                • fiveteamer
                                                                  SBR Posting Legend
                                                                  • 04-14-08
                                                                  • 10805

                                                                  #33
                                                                  How can a 4 pts difference on a HT total be a BAD LINE??

                                                                  Tiger Woods +100000 to win the Buick Open, that is a bad line.

                                                                  If that 106 didn't cover, there's no way they would have canceled it.

                                                                  What a bunch of scumbags.

                                                                  Only reason this book is rated A because they pumping money into jjgold's pockets.

                                                                  unreal.
                                                                  Comment
                                                                  • HeeeHAWWWW
                                                                    SBR Hall of Famer
                                                                    • 06-13-08
                                                                    • 5487

                                                                    #34
                                                                    Yet another reason not to use this book.
                                                                    Comment
                                                                    • fiveteamer
                                                                      SBR Posting Legend
                                                                      • 04-14-08
                                                                      • 10805

                                                                      #35
                                                                      The real sad thing here is that SBR's rating helps them cheat players.

                                                                      Good job SBR.

                                                                      First thing the CS did was get the guy to check the SBR rating.
                                                                      Comment
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