Betfair don't payout money

[tacomax]

It was mentioned earlier that Betfair wouldn't talk to SBR directly about one of it's clients.

As long as the OP isn't trying one on (remember, this is a first time poster joining up to SBR specifically to complain publically about a book) then I'm sure that he/she will be paid.

[isetcap]

It was mentioned earlier that Betfair wouldn't talk to SBR directly about one of it's clients.

As long as the OP isn't trying one on (remember, this is a first time poster joining up to SBR specifically to complain publically about a book) then I'm sure that he/she will be paid.

This is all I have seen mentioned about speaking with SBR...

Glad this is getting resolved. Betfair is virtually non-responsive to the emails and calls I make to them on behalf of players. While they may be perfectly safe to play with, they certainly don't seem to be receptive to working SBR to resolve player issues when they come up.

While they may not be "receptive", that doesn't mean there is some policy they have in place. If they won't settle disputes in an appropriate manner or communicate with SBR on these topics then I would think that SBR would consider removing them from the highest rating available.

There is no doubt that HP may not be legit but when some other books actually come out and say that players aren't legit (because they aren't), they get knocked down to the ratings cellar. I suppose those books would be better off just to deactivate the player's withdrawal button and claim they have a policy of not talking about their clients with SBR.

[tacomax]

This is all I have seen mentioned about speaking with SBR...

But the problem is, that Betfair didn't answer to SBR. When SBR phone them Betfair tell them that they will not communicate with them about clients.

[isetcap]

Yeah, but I don't believe a word that comes out of his mouth.

[Santo]

Betfair are subject to much more stringent privacy and data protection acts than books operating out of islands that can do what they want

And here is why

[isetcap]

So the law allows them to withhold players' funds without disclosure. They should pass a law like that in Costa Rica.

[tacomax]

The law allows it in Antuiga. Well, BetOnSports seems to think so.

[isetcap]

The law allows it in Antuiga. Well, BetOnSports seems to think so.

Except that BoS actually does disclose why they are robbing people of their bonuses and that causes their rating to sink to the same level as ActionBets who is incapable of paying out player balaces, whereas Betfair doesn't disclose it reasoning (it's not allowed...HAHAHA) and their rating stays at 'A+'?

Oh, there's a complaint? We don't want to talk about it. Thanks for the rating, though!

[hobby punter]

New status

Hello !
I have now an new status:
First the positive:
I can now request an withdraw through Paypal
Now the negative:
After my first withdraw Betfair send me an email, that because of technical problems my request wasn't processed and I should request an withdrawel again.
After all experience I will only be satisfied when the money is in my paypal-Account, so for me the problem exist also now, that means since 14 days.
I have requested again an withdrawel to Paypal and will write when the money is in my paypal account or when I receive again email from Betfair with technical problems.

[hobby punter]

Hello !
I have now an new status:
First the positive:
I can now request an withdraw through Paypal
Now the negative:
After my first withdraw Betfair send me an email, that because of technical problems my request wasn't processed and I should request an withdrawel again.
After all experience I will only be satisfied when the money is in my paypal-Account, so for me the problem exist also now, that means since 14 days.
I have requested again an withdrawel to Paypal and will write when the money is in my paypal account or when I receive again email from Betfair with technical problems.

Although Betfair send me yesterday an email that the money is in my Paypal account I could not found them their. 1 hour ago Betfair has obviously added the fund again to my account. I have now requested an withdraw to moneybookers. I will see what happens now. I wait now since 16 days for my money. I don't know why, but it seems that it's impossible for Betfair to send money to paypal. The really question for me is: How can they tell customers that they have to withdraw to paypal when it doesn't work ?

[Santo]

It does work, I've done it many times.

[hobby punter]

It does work, I've done it many times.

I don't know where is the problem. Maybe you can withdraw to paypal because you are from england and I not because I'm from germany is it possible ?
I have at thursday and at saturday requested money to paypal but both times Betfair add the amount the next working day back to my account.
So how can you say "it does work" ?

[hobby punter]

Hello !
I had the money to moneybookers in 41 minutes.
I'm curious what will be now, because they have took away money than add it again and than took away again. If it's not mean that they want to take back the money and don't let me to withdraw to moneybookers - I don't know.
In every case it work in the moment with moneybookers and if it will change nothing I will stop to wrote about Betfair here.
But I just can say, that's not correct from them to keep my money for 16 days without any reason !!!
It should be their part to check if it's possible to withdraw to paypal before to took away all other possibilities.
If Betfair will give me an reason why it's not possible to withdraw money by paypal I will write it now.
Good Bye for now !!!

[hobby punter]

I think I have the solution:

http://www.onlinecasinonews.com/ocnv2_1/article/article.asp?id=10990

But in this case I cannot imagine why Betfair don't know from this. I also cannot imagine that nobody use Paypal to deposit and withdraw money from Betfair.

[hobby punter]

It does work, I've done it many times.

Hello Santo !
I'm just curious: Can you really payout to paypal ?
By me it's how I told: I can request the payout but next working day the money is back in my Betfair-Account. I have asked Betfair at monday about this (why the money come back) - but again they prefer (after an first answer that they write it to financial departemant and will send me information when they know more) not to answer. Also I answerred them to this email with the link I posted above they don't answer.
I think I will just forget about Paypal to deposit or withdraw to Betfair.
But it's really very interesting: First they want to force me to payout to Paypal and later they don't payout and give me also no explanation why not.

[hobby punter]

Betfair cancel again Moneybookers-payout and tell to payout to paypal

I have to "recactived" this thread because today Betfair cancel again my moneybookers withdraw and tell that I should payout through paypal.

[Santo]

Just to answer your post from 20/7, yes I can, but I have withdrawn via most methods (depending on need -- i.e. PayPal for eBay etc..)

If your withdrawn funds are greater than deposited you won't have any problems..

I don't know what's going on with your situation.. again I say phone them.

[hobby punter]

I have to "recactived" this thread because today Betfair cancel again my moneybookers withdraw and tell that I should payout through paypal.

I have request an withdraw to paypal:
Same result as before:
Betfair send me an email that because of technical problems my withdraw isn't processed and I should try again.
The money is now back in my Betfair account.

[hobby punter]

Never ending story

Here the next steps:
Customer service tell me yesterday that I should withdraw through moneybookers if it's impossible with paypal.
After receiving this email I request an moneybookers withdraw but Betfair cancel the request and send money back to my account without any comment.
So I have requested today again an withdraw to paypal and after 5 hours 34 minutes the money is back in my Betfair account.
Congratulations Betfair !!!
It's the 4th time from 4 trials when the money is just back in my paypal account after I request an withdraw to paypal.
Betfair told me that's not their fault that the withdraw to paypal don't work.
Let's say I can say nothing against this, but it's not the question. The question is why they always want to force me to withdraw to paypal if they know that it's not working ??
By the way I have tried to solve the problem from site of paypal because I also cannot deposit with paypal. Not only to Betfair but also to Betandwin. The last successfull deposit was at 29th June and Betfair try to force me to withdraw to paypal since 1st July, so it seems that for me that paypal has changed something at 1st July. Although I have wrote to Paypal 12 days ago, I have also no explanation from them.
I every case I get when I want to deposit with paypal the message, that it's not possible because of the country where my bankaccount or creditcard is locatet.

[Santo]

Have you rung Betfair?

[showstopper]

that is ridiculous, they are giving you a major run around

[mvp123]

i think that this situation is ridiculous.how can you rate them A PLUS this stinks

[hobby punter]

Have you rung Betfair?

I have not rung them and to be honest I also don't want to speak with them. Today they wrote me again an email, that I have to withdraw to paypal and that they will cancel all requests to moneybookers in the future. I have five times requested an withdrawl to Paypal and five times Betfair has just put back the money to my account.
Have anybody an idea where I can wrote this story that it brings something ?
When I'm correct Betfair is listed at London Stock Exchange. Have it some sense to wrote their or their are an authority for regulations of Bookmakers in great britain ?

[Santo]

You can write to IBAS -- www.ibas.org.uk

Want to know the first thing they'll ask? "Have you rung them?" Then when you say "no" they'll tell you to go away and ring them.

[Mudcat]

Hey here's something I just thought of: you could phone them!

[tacomax]

Hey here's something I just thought of: you could phone them!

It would have been nice if someone had advised the OP to ring them earlier since this whole mess might have been sorted out weeks ago.

[kiwi]

...
There is no doubt that HP may not be legit
...

I know him, be sure he _is_ legit and a friend of mine and indeed 'hobby punter' is a funny nick name for such a successful bettor.

[Santo]

Does he know how to use a phone?

It's a simple solution, and all this nonsense about the LSE and IBAS is just making him look ridiculous.

[kiwi]

Why is it ridiculous if a person who doesn't feel comfortable to speak english (I guess that's the main reason why he doesn't call them but I didn't ask him) prefers to send
e-mails? Also I think it is sensible because then one always can prove what they have written before.
If you would have any problem with a german bookmaker, would you like to call them and talk in german to them?

[natrass]

He might also have an embarrassing accent or a Stephen hawkins like affliction.

I do not like speaking to bookies on the phone.

Its 1006 not 1996 ... surely its reasonable to communicate by email.

My advice would be to use "Large Deposit Question" as the heading for your next email.

I expect a downgrade, if this isnt some sick joke (I like Germans very much but their humour sometimes goes over my head).

[Santo]

Why is it ridiculous if a person who doesn't feel comfortable to speak english (I guess that's the main reason why he doesn't call them but I didn't ask him) prefers to send
e-mails? Also I think it is sensible because then one always can prove what they have written before.
If you would have any problem with a german bookmaker, would you like to call them and talk in german to them?

Betfair have staff who speak most major languages.

[Mudcat]

Its 1006 not 1996 ... surely its reasonable to communicate by email.

It's a nice bit of wishful thinking but it's obviously not working in this case.

It's nice of people to guess at possible excuses for HP not wanting to phone but they seem weak. His English is more than fine. A more plausible excuse: he's not the same sex as the account holder.

Whatever. Bottom line: he's only punishing himself.

[isetcap]

It's a nice bit of wishful thinking but it's obviously not working in this case.

It's nice of people to guess at possible excuses for HP not wanting to phone but they seem weak. His English is more than fine. A more plausible excuse: he's not the same sex as the account holder.

Whatever. Bottom line: he's only punishing himself.

Incorrect. That is not the bottom line here. The bottom line is that Betfair is obviously not making a concerted effort to send HP his funds. There is absolutely NO reason why this situation should not be able to be resolved by email, and there's definitely NO reason why phoning should work but email shouldn't. The issue is that Betfair has railroaded HP into receiving his cashout via 1 method by which they don't seem to be capable of sending him his money.

Again, I don't care what type of human being HP is. He has a balance sitting at Betfair and they are making no effort to satisfy his multiple requests to receive his money. The fact that many of you would have handled this situation differently does not place HP in the wrong here.

By the way, HP did phone Betfair and look how well that worked out for him...

Because of many post who advise me to call Betfair, I have call them by phone in the moment. They tell me, that they think that financial department has locked my account for all withdraw exept Paypal. German customer service told me that they will send an internal email and will inform me when they have an answer.
So Betfair want to force me to withdraw through Paypal but they don't look if it's possible to do so.
I will see if I really get an positive answer today.
It's now the 12th day where I cannot withdraw any money from them.

So he phones customer service and the CS agent sends along an email for him. Hmm, that was worth the call! Surely that was more effective than sending an email himself. Should I ever bet with Betfair, I'll be sure to phone them so that they can write out emails for me.

[andrew21]

you should all read this thread:



Betfair holds/steals money without any reason, and their customer service does not reply any e-mail.

ALso you are at their only mercy, if they don't want, they will simply steal your hard earned money forever.

Betfair is a F- for me.

[hobby punter]

You can write to IBAS -- www.ibas.org.uk

Want to know the first thing they'll ask? "Have you rung them?" Then when you say "no" they'll tell you to go away and ring them.

Sorry I had little holiday, so I could not answer before.
Sure I have rung them. I already wrote it in this thread, but the result was the same like when I send them emails, so why I should rung them again ?
The customer service always tell by phone and by email that they will give the information to financial departement. They don't make anything, they just forward my phone call or my email to financial departement. Please explain me the sense to call them again ?