I will post screenshots of all the locked spins where the money is taken and I never receive any of it back....email customer service and they could care less.....also how come we cant attach anything in this
-
-
Good luck, my experience with them and sister book sbag has been the same regarding their customer service...absolutely dreadful.Comment -
It’s brutal Sent screenshots of all the locked spins and I get emails like the below. Like you know the game and the bet amount I sent it to you It’s not poker it’s a casino slot how would I know how much I’ve won??! Complete idiots
Dear Gavin,In order to assist with the casino issue, we shall need the following details:
1. Game name;
2. Amount of cash bet;
3. Amount of cash lost/missing/not paid;
4. Estimate time frame of when the game was played (this can be found in the history of the game in your account- Settings - History);
5. Round/Game ID;
6. RNG or Live Casino;
6.1 If RNG > Regular, Classic, Live RNG, or Poker Lobby Casino?
6.2 If Live > Red Casino or Black?
7. Balance at the time of the game.
8. Nature of the error experienced.
Comment