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Pinnacle Sports

 
Direct Link
SBR Rating:
Sportsbook Review Overall Rating: A+
Financial Rating: A+ | Customer Service: B+ | Software Rating: A+ | Bonus Rating: B-
Comments:

Pinnacle Sportsbook operates on the lowest bookmaking margins in the business, which means the best possible pricing for bettors. Those that understand how important the smallest edge is to successful sports investing understand that they can not afford to pass on Pinnacle. The sportsbook has become somewhat of a high-volume, high-value sports betting warehouse.

When Pinnacle Sports, located in Curacao, Netherlands Antilles, came online in 1998, most bookmakers were battling for business using bonuses as their main weapon. Pinnacle’s quick-moving low juice lines educated players on the value of line shopping; and it wasn’t long before Pinnacle began taking business from the competition.

The growing customer base allowed Pinnacle more flexibility to safely book reduced juice at, what eventually became, the industry’s highest wagering limits. Pinnacle’s no-nonsense approach to bookmaking more closely resembled a stock trading website than the traditional online sportsbook. Pinnacle allowed the highest concentration of sharp players to shape its line, which in turn shaped the rest of the sports betting market. Today it is impossible to find an online bookmaker or a Las Vegas sportsbook that doesn’t pay attention to Pinnacle’s numbers. Pinnacle’s lines were so sharp that they became the first online sportsbook to move odds by pennies (odds changes equating to a fraction of what it would take to move the spread a half point). Last year Pinnacle was able to reduce its margin even further on NFL spreads, cutting the cost from -105 to -104 style pricing.

Pinnacle’s website and betting screens are as sophisticated as its bookmaking style. Many books use the ASI software platform; however Pinnacle’s is almost unrecognizable due to in-house enhancements. Modifications include a proprietary spread drop down option that allows bettors to buy and sell points, and an account history option that is unmatched by the best online banking websites. Pinnacle took sports betting 101 a step further by offering dynamic lines, which lets players watch the odds move live with color changes without the need to refresh the browser. 

Customer service is handled almost exclusively by email, allowing Pinnacle to keep their operating costs low. The company’s efficiency means some players can go years without ever having to contact client support. On the rare occasion there is a book error or player dispute, the customer is addressed promptly and courteously.  

Overall, Pinnacle is a great book for the moderate to larger size internet bettor looking for the best betting odds for both American and European sports. This is the undisputed best sportsbook for the professional player, without a close second in sight.

On 1/11/07, Pinnacle sent waves through the gambling industry by leaving the American market. Many of the sharpest players were left without a place to make large wagers and were forced to reduced their overall betting volume.

SBR on-site inspection?
Yes - 12/2002, 7/2003, 10/2003, 2/2004, 4/2004, 6/2004, 10/2004, 12/2005, 11/2006, 3/2007, 4/2008 
OPERATION OVERVIEW
Country Restrictions:
U.S. residents not accepted (as of 1/11/2007)
Hours of Operation:
Customer service & wagering staff on duty 24 hours, 7 days, 365 days per year. Online wagering 24/7/365
Management:
Director: Charles Bowman, GM: Samuel Bollia, Customer Service Manager: Bridgette, Head Lines Man: Henry Smith
New Account Bonuses:
  • 10% Cash bonus
    - $250 min deposit; $500 max bonus
    - 3x Rollover in Sportsbook; 6x rollover in Casino
    - 30 day hold (Funds must remain in account for 30 days.)
    - Applies to deposits made by cashiers check, credit/debit card, Instadebit, Moneybookers, Neteller, Neteller 1-Pay, myCitadel or bank wire.
    - Fees covered for all bank wire transfers of $1,000+
Reload Bonus:
None
Special Promotions:

  • 5% rebate on all Win, Place and Show wagers, 7% rebate on exotic wagers.
    - 5% only on exotics at Saratoga, Belmont or Aqueduct
    - No rebates on match-up bets, fixed odds bets or propositions bets
    - Win, Place & Show bets that pay $2.10 for $2 or $2.20 for $2 do not qualify for rebates

  • Reduced pricing on all major sports

  • 8-cent pricing (-104 style) for NFL sides and MLB money lines
  • Loyalty Program:
    None
    Most common Complaint:
    Lack of customer support by phone
    Customer Service:
    Although SBR rates Pinnacle average due to a lack of phone support, they are easily the most efficient and well run. They are so efficient that there are rarely customer service issues and when there are, they are incredibly effective and very fast responding through email.
    Live Chat:
    No
    Languages:
    English, Spanish, Norwegian, Italian, German, Russian, Portuguese, Chinese Simplified and Traditional, Finnish, Hebrew, Swedish, Thai
    PLAYER INFORMATION
    Min. Bet:
    On-line: $1.00
    Max. Bet:
    On-line: NFL(Sides/ML/Totals) $30,000, $10,000, $10,000 | Wager limits for all sports
    Reduced Juice: 

    To state Pinnacle has "the best betting odds" is fine but how good are their prices? Compare the lines from those of WSEX

    WSEX
    Teams
    Spread
    Over/ Under
    Money
    Line
    101
    102
    Indianapolis Colts
    Chicago Bears
    -7 -110
    +7 -110
    o48.5 -110
    u48.5 -110
    -270
    +210
    Pinnacle
    Teams
    Spread
    Over/ Under
    Money
    Line

    101
    102

    Indianapolis Colts
    Chicago Bears
    -7 -104
    +7 -104
    o48.5 -105
    u48.5- 105
    - 247
    +227
    Overnight lines:
    Posted by 7PM EST on most sports
    Options:
    If Bets - No
    Reverse bets - Yes
    Action points -No
    Online Withdrawals - Yes
    Limit collars:   No - All action welcomed
    Best MLB Lines: 

    Pinnacle is now offering alternate MLB RLs with a 14 cent betting line. See: Best Baseball Lines

    We will use the lines posted for the Houston/Montreal game on 08/13 as an example. The traditional Run Line offered by Pinnacle looks like this:

    903. Houston -1.5 -116
    904. Montreal +1.5 +106

    That's a 10 cent line: -116/+106. The alternate RLs look like this:

    903. Houston -1 -157
    904. Montreal +1 +143

    903. Houston -2 +112
    904. Montreal +2 -126

    903. Houston -2.5 +143
    904. Montreal +2.5 -157

    That's a 14 cent line.

    Parlay & Teaser Payoff

    Parlay Payoffs:

     


    STANDARD PARLAY PAYOUTS

    Number Of Teams

    Win Per Unit Bet

    Return Per Unit Bet

    2

    2.6

    3.6

    3

    6

    7

    4

    12

    13

    5

    24

    25

    6

    45

    46

    7

    80

    81

    8

    150

    151

     

     

     

     
    Teaser Payoffs:
       
     
    NBA, WNBA AND COLLEGE BASKETBALL

    College and WNBA

    4 POINTS

    4.5 POINTS

    5 POINTS

    NBA Sides

    4.5 POINTS

    5 POINTS

    5.5 POINTS

    NBA Totals

    6.5 POINTS

    7 POINTS

    7.5 POINTS

    2 TEAMS

    1 to 1

    10 to 11

    5 to 6

    3 TEAMS

    9 to 5

    8 to 5

    3 to 2

    4 TEAMS

    3 to 1

    5 to 2

    2 to 1

    5 TEAMS

    9 to 2

    4 to 1

    7 to 2

    6 TEAMS

    7 to 1

    6 to 1

    5 to 1


    COLLEGE FOOTBALL SAME-GAME

    6 POINTS

    6.5 POINTS

    7 POINTS

    7.5 POINTS

    21 to 20

    1 to 1

    10 to 11

    5 to 6


    NFL SAME-GAME

    6 POINTS

    6.5 POINTS

    7 POINTS

    1 to 1

    10 to 11

    5 to 6


    ARENA FOOTBALL TEASERS

    In Arena Football teasers, a tie is equivalent to a loss - SIDES ONLY

    2 TEAM, 9 POINTS (TIES LOSE)

    5 to 6


    FOOTBALL SUPER TEASERS
    A tie in a SuperTeaser is graded "No Action" and all monies are refunded.
    NFL, COLLEGE, or MIXED

    3 TEAM, 10 POINTS

    5 to 6

    4 TEAM, 13 POINTS

    10 to 13



    COLLEGE FOOTBALL ONLY

    6 POINTS

    6.5 POINTS

    7 POINTS

    2 TEAMS

    1 to 1

    10 to 11

    5 to 6

    3 TEAMS

    9 to 5

    8 to 5

    3 to 2

    4 TEAMS

    3 to 1

    5 to 2

    2 to 1

    5 TEAMS

    9 to 2

    4 to 1

    7 to 2

    6 TEAMS

    7 to 1

    6 to 1

    5 to 1



    COLLEGE FOOTBALL ONLY

    7.5 POINTS

    2 TEAMS

    10 to 13


    NFL OR MIXED NFL & COLLEGE FOOTBALL

    6 POINTS

    6.5 POINTS

    7 POINTS

    2 TEAMS

    10 to 11

    5 to 6

    10 to 13

    3 TEAMS

    8 to 5

    7 to 5

    6 to 5

    4 TEAMS

    13 to 5

    12 to 5

    2 to 1

    5 TEAMS

    9 to 2

    4 to 1

    7 to 2

    6 TEAMS

    7 to 1

    6 to 1

    5 to 1


    NBA SUPER TEASERS
    7 points on sides, 9 points on totals

    2 TEAMS

    1 to 2

    3 TEAMS

    5 to 6

    4 TEAMS

    7 to 5

    5 TEAMS

    2 to 1

    6 TEAMS

    3 to 1

     

    WEBSITE OVERVIEW
    Software Provider
    ASI - SBR software rating A+
    Pinnacle's customized version of ASI is the easiest and most efficient software a player can use.
    Security Level of Server: Secure level III socket -128 bit encryption security with fire walls
    Website Performance:
    Reliability of Site:
    2001 - Poor
    2002 - Excellent
    2003 - Excellent
    2004 - Excellent
    2005 - Good
    2006 - Excellent
    Betting Screens:
    The betting screens are organized, crisp and easy to understand. Making multi-league parlays and teasers are no more complicated than making a straight bet.

    Placing a bet at Pinnacle Sportsbook:
    TRANSACTION POLICIES
    Methods of Deposits:
    • Credit Card
      - Visa, MasterCard
    • Bank Wire
      - $10 min deposit, no maximum
      - 1-3 business day processing time
    • Cashiers Check
      - Min $10 deposit, no max
      - 2 business day processing time via FedEx
    • Chinese Debit Cards
      - 80RMB min deposit, max 5,000RMB per day and 40,000RMB in any given month
      - Instant processing time
    • Delta Debit Cards
      - £25 min deposit; £2,500 max per transaction, £5,000 max in a 24-hour period, £20,000 max in any 30-day period
      - Instant processing time
    • Instant Bank Transfers by InstaDebit
      - $10CAD min deposit; $2,500CAD max per day, $6,000CAD max in any 30-day period
      - Instant processing time
    • Moneybookers
      - $10 or £10 min deposit; $12,000 max per transaction
      - Instant processing time
    • Moneybookers Direct Deposit
      - $10 or £10 min deposit; $12,000 max per transaction
      - Instant processing time
    • myCitadel
      - £10 min deposit; £50,000 max per transaction
      - Instant processing time
    • myCitadel Express Pay
      - £10 min deposit; £50,000 max per transaction
      - Instant processing time
    • Neteller
      - $10 or £10 min deposit; $50,000 max per transaction
      - Instant processing time
    • Neteller (1-Pay)
      - 80RMB min deposit; 330,000RMB max per transaction
      - Instant processing time
    • Visa Electron
      - £25 min deposit; £2,500 max per transaction, £5,000 max per 24-hour period, £20,000 max per 30-day period
      - Instant processing time
    • WebMoney
      - $10 or €10 min deposit; $25,000 or €19,000 max per transaction
      - Processing within minutes
    Cost of Deposits:
    • Credit Card
      - Visa, MasterCard
    • Bank Wire
      - Bank fees paid for deposits of $1,000 or more
    • Cashiers Check
      - No fees on deposits $1,000 minimum
      - $25 fee on deposits less than $1,000
    • Chinese Debit Cards
      - No fees
    • Delta Debit Cards
      - No fees
    • Instant Bank Transfers by InstaDebit
      - No Fees
    • Moneybookers
      - No fees
    • Moneybookers Direct Deposit
      - 5% fees
    • myCitadel
      - For information on any myCitadel fees, contact www.mycitadel.com
    • myCitadel Express Pay
      - 5% fees deducted from deposit
      - For information on any myCitadel fees, contact www.mycitadel.com
    • Neteller
      - No fees
    • Neteller (1-Pay)
      No fees
    • Visa Electron
      - No Fees 
    • WebMoney
      - No fees 
    Methods of Withdrawal:
    • Bank Wire
      - No min or max withdrawal, max one transaction per day per client
      - Processing time within 24 hours Mon-Fri excluding bank holidays
    • Cashiers Check
      - No min withdrawal for first withdrawal in a given month; $12 CAD min for subsequent withdrawals in a given month
      - Max one withdrawal not to exceed $10,000 CAD in any given 7-day period
      - Processing time within 24 hours Mon-Fri excluding holidays
    • Instant Bank Transfers / InstaDebit
      - No min withdrawal for first withdrawal in a given month; $12 CAD min for subsequent withdrawals in a given month
      - $12,000 CAD max per transaction per day
      - Processing time within minutes
    • Neteller
      - $10 min withdrawal per Neteller; $50,000 max withdrawal
      - Processing time for withdrawals of less than $10,000 within minutes; withdrawals of $10,000 or more require manager approval and may take longer
    • Neteller (1-Pay)
      - 80RMB min withdrawal per Neteller (1-Pay); 330,000 RMB max per transaction
      - Processing time for withdrawals less than 65,000 RMB within minutes; withdrawals of 65,000RMB or more require manager approval and may take longer
    • myCitadel
      - £10 min withdrawal per myCitadel; £50,000 max withdrawal
      - Processing time within minutes for withdrawals of less than €7,500; withdrawals of €7,500 or more require manager approval and may take longer
    • Web Money
      - No min withdrawal; max is $25,000 in any 30-day period
      Processing time within minutes on withdrawals less than $10,000; withdrawals of $10,000 or more require manager approval and may take longer
    • Moneybookers
      - No min on first withdrawal each month
      - $12,000 max withdrawal
      - Withdrawals under $10,000 are processed within minutes; withdrawals above $10,000 require manager approval and may take longer
    Cost of Withdrawals:
    • Bank Wire
      - One free bank wire per month
      - $25 fee for subsequent bank wire transfers within a month
    • Cashiers Check
      - One free withdrawal per calendar month
      - $30 CAD fee for subsequent withdrawals in a calendar month 
    • Instant Bank Transfers / InstaDebit
      - One free withdrawal per calendar month; no min withdrawal for first one per month
      - $18 CAD fee per subsequent withdrawals
    • Neteller
      - One free withdrawal per calendar month
      - $15 for subsequent withdrawals
    • Neteller (1-Pay)
      - One free withdrawal per calendar month
      - 120RMB fee per subsequent withdrawals
    • myCitadel
      - One free withdrawal per calendar month
      - £8 fee for subsequent withdrawals
    • Web Money
      - One free withdrawal per calendar month
      - $15 fee for subsequent withdrawals
    • Moneybookers
      - One free withdrawal per calendar month
      - $15 fee for subesquent withdrawals
    LOCATION FACTS
    Location:
    Curacao, Netherlands Antilles
    Date Established:
    1998
    Current License:
    Netherlands Antilles Gaming Commission - Good standing
    Physical Address:
    Pinnacle Sports Worldwide
    In the Holiday Beach Hotel and Casino Bld
    Pater Euwensweg 31
    Willemstad, Curacao
    Netherlands Antilles
    Phone Numbers:
    Customer Service: 1-800-439-5197
    Local: 011-5999-433-8725
    Hyper Link: