Legends sets itself apart from other sportsbooks with an emphasis on friendly and efficient customer service. While many sportsbooks answer the phone with the generic one word acknowledgement -- Sports -- the first thing a Legends client will hear is, "Hello, It's a great day at Legends! How can I help you?" At the first contact, the caller is made to feel as if he will receive individual attention from a clerk who has the time to answer any questions.
Speaking fluent English and being friendly isn't enough to land you a job at this Panama-based sportsbook. Each potential employee is required to pass a month-long course on taking bets and the sportsbook's wagering platform. Out of a class of 50 individuals, only ten may graduate to the wagering department as was the case in February 2006. Accounting and customer service agents are then hand picked from the wagering staff by management and a second training course is to follow. Legends services their players with a staff of over 150.
The large employee talent pool was only one of the reasons Legends moved from Costa Rica to Panama in July of 2003. Panama's exceptional infrastructure has helped Legends make sure the possibility of website downtime is all but eliminated. Management tells SBR they "have back-ups for the back-ups" and the result is one of the most stable gaming sites online.
Legends is a great choice for the recreational gambler looking for a book he can rely on for quality and fairness, and demands payouts seven days a week.
|