Originally Posted by
Bill the cop
My experience with Heritage is similar to some others here. About a year ago they sent me a $500 free play offer (I had a dormant account there for a few years). I took them up on it and started to play. The vast majority of my bets involve all sorts of teasers, some other parlays, and some 1h college straight bets (no steam plays).
After a few months I had met all the rollover requirements and was up about $2500. At that point they put a $100 max on ALL my bets. I continued to play and ran the account up to $4600. At that point they disabled the account and had me call CS. When I called they transferred me to "Mike" at risk management. Mike told me they were closing my account because they really didn't want my type of play, and they would send me the checks, MINUS THE $500 THEY ADVANCED ME. I said whoa, whoa, what are you talking about, that $500 was free play not an advancement of any kind. He said (rudely) that it was an "advancement". I figured, let me get the bulk of the money and I can work on that $500 later. But when the checks came they were for the full amount (but it was really bush league on their part to try something like that).
People have to keep in mind that it's an adversarial relationship between them and us. Their business plan has, as their primary objective, to separate us from our money, and our objective should be to win their money. Simple as that! All the free turkeys at Thanksgiving, hams at Xmas, and other "perks" are just marketing ploys to make you feel good. But if, in their judgement, you threaten their bottom line, it's good bye. And you know what, I don't blame them (it's just business).