Last night I used the live bet option on bookmaker to place several bets on NHL games and NCAA Games. The heaviest bets occurred on the Sharks vs Coyotes game. I placed 3 bets on the sharks to win with a line of -140. They are listed below... The bets they are Renege on are the last 3 Sharks bets. I placed these during the duration of the game. They claim they are invalid and were placed during the game, I didn't argue they were placed during the game since they were place with the live wager system. I do argue they were indeed valid and they did accept the bets at the time and they did pay me on them. I then took action by speaking with online chat which didn't work so well below you will find the conversation with the rep. In the second chat session I finally decided to call the wagering department the and spoke to a man named Johnathan. Johnathan was not much help and claimed the person who was in charge of the wager had left and was best call back after 7 am PST..He also tried to argue the bets were not placed using the Live wagering system. So I called the wagering department and spoke with another lady who was not much help and claimed I needed to email the live wager department to get a straight answer and place my dispute. I am very turned off by the lack of clarity they and explanation of the issue. Before I take the next step and email I was hoping someone here would have to advice to help ensure this fair and honest bet is paid. I have never had such issues with them in the past but after their current level of service I am disgusted with the actions or lack thereof which have been taken.
[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]Please wait for a site operator to respond.
[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]You are now chatting with 'Paola'
Paola: Welcome to our Live Chat Department, my name is Paola. How may I be of assistance?
bkr116722: yes you paid me on my bet but then took it back...highly wrong and illegal
Paola: Please call the Wagering department toll free number 1-866-946-2747.
Paola: They will be able to give you further information and help over the phone.
bkr116722: I wish to have it in writing since I will be using sportsbook forum to assist to ensure I am paid
bkr116722: please transfer me to a rep who can help
[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]Chat session has ended.
Very poor service....
03/24/2012-ONLINEat05:36 PM |
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03/24/2012- ONLINEat09:45 PM |
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[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]You are now chatting with 'Paola'
Paola: Welcome to our Live Chat Department, my name is Paola. How may I be of assistance?
bkr116722: yes you paid me on my bet but then took it back...highly wrong and illegal
Paola: Please call the Wagering department toll free number 1-866-946-2747.
Paola: They will be able to give you further information and help over the phone.
bkr116722: I wish to have it in writing since I will be using sportsbook forum to assist to ensure I am paid
bkr116722: please transfer me to a rep who can help
[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]Chat session has ended.
Very poor service....