Bookmaker Renege on valid bet - Help !!!! $278 in winngs taken !!!

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  • Blades
    SBR Hustler
    • 05-18-09
    • 65

    #1
    Bookmaker Renege on valid bet - Help !!!! $278 in winngs taken !!!
    Last night I used the live bet option on bookmaker to place several bets on NHL games and NCAA Games. The heaviest bets occurred on the Sharks vs Coyotes game. I placed 3 bets on the sharks to win with a line of -140. They are listed below... The bets they are Renege on are the last 3 Sharks bets. I placed these during the duration of the game. They claim they are invalid and were placed during the game, I didn't argue they were placed during the game since they were place with the live wager system. I do argue they were indeed valid and they did accept the bets at the time and they did pay me on them. I then took action by speaking with online chat which didn't work so well below you will find the conversation with the rep. In the second chat session I finally decided to call the wagering department the and spoke to a man named Johnathan. Johnathan was not much help and claimed the person who was in charge of the wager had left and was best call back after 7 am PST..He also tried to argue the bets were not placed using the Live wagering system. So I called the wagering department and spoke with another lady who was not much help and claimed I needed to email the live wager department to get a straight answer and place my dispute. I am very turned off by the lack of clarity they and explanation of the issue. Before I take the next step and email I was hoping someone here would have to advice to help ensure this fair and honest bet is paid. I have never had such issues with them in the past but after their current level of service I am disgusted with the actions or lack thereof which have been taken.

    03/24/2012-ONLINEat05:36 PM
    [#115501974] PARLAY (2 TEAMS) RR (1P-2T) (Risking: 15.00 - To Win: 39.75)
    03/24/2012 - 06:15 PM NHL [18] TOTAL u5-115 (BOSTON vrs LOS ANGELES)
    Score: BOSTON(4) - LOS ANGELES(2)
    LOSE
    03/24/2012 - 07:15 PM NHL [19] VANCOUVER -105
    Score: VANCOUVER(3) - COLORADO(2)
    PEND
    03/24/2012-ONLINEat07:34 PM
    [#115507829] Coyotes @ Sharks (Risking: 15.22 - To Win: 11.71)
    03/24/2012 - 07:34 PM RBL Game Total 5.5Over 5.5
    Score: () - ()
    WIN
    03/24/2012-ONLINEat08:54 PM
    [#115510233] Coyotes @ Sharks (Risking: 30.00 - To Win: 20.69)
    03/24/2012 - 08:54 PM RBL 3rd Period Total ( OT & Shootouts NOT Included ) 1.5Over 1.5
    Score: () - ()
    03/24/2012-ONLINEat09:36 PM
    [#115511344] Coyotes @ Sharks (Risking: 5.00 - To Win: 19.00)
    03/24/2012 - 09:36 PM RBL Will the game go into shootouts?NO
    Score: () - ()
    LOSE
    03/24/2012-ONLINEat09:36 PM
    [#115511328] Coyotes @ Sharks (Risking: 15.00 - To Win: 10.71)
    03/24/2012 - 09:36 PM RBL Game WinnerSharks
    Score: () - ()
    WIN
    03/24/2012-ONLINEat09:44 PM
    [#115511472] Coyotes @ Sharks (Risking: 40.00 - To Win: 28.57)
    03/24/2012 - 09:44 PM RBL Game WinnerSharks
    Score: () - ()
    WIN
    03/24/2012-ONLINEat09:44 PM
    [#115511482] Coyotes @ Sharks (Risking: 100.00 - To Win: 71.43)
    03/24/2012 - 09:44 PM RBL Game WinnerSharks
    Score: () - ()
    WIN
    03/24/2012-
    ONLINEat09:45 PM
    [#115511507] Coyotes @ Sharks (Risking: 250.00 - To Win: 178.57)
    03/24/2012 - 09:45 PM RBL Game WinnerSharks
    Score: () - ()
    WIN
    03/24/2012at09:53 PM [Adjustment] PAST POSTED ON COYOTES VS SHARKS SHARKS -140TICKET #'S 115511472 / 115511482 / 115511507
    [IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]Please wait for a site operator to respond.
    [IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]You are now chatting with 'Paola'
    Paola: Welcome to our Live Chat Department, my name is Paola. How may I be of assistance?
    bkr116722: yes you paid me on my bet but then took it back...highly wrong and illegal
    Paola: Please call the Wagering department toll free number 1-866-946-2747.
    Paola: They will be able to give you further information and help over the phone.
    bkr116722: I wish to have it in writing since I will be using sportsbook forum to assist to ensure I am paid
    bkr116722: please transfer me to a rep who can help
    [IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]Chat session has ended.

    Very poor service....
    Last edited by Blades; 03-25-12, 11:45 AM.
  • Maniac
    SBR Wise Guy
    • 04-12-11
    • 667

    #2
    What time zone are those bets in and what was the score at the time of placing ?
    Comment
    • BET THE HOOK
      SBR MVP
      • 02-16-09
      • 1947

      #3
      Are you positive you were logged in to live wagering and not the regular book? If so they should pay you.
      Comment
      • prop
        SBR MVP
        • 09-04-07
        • 1073

        #4
        RBL in the wager history means yes it was via the live betting interface. If it wasn't it would say NHL.
        Comment
        • Blades
          SBR Hustler
          • 05-18-09
          • 65

          #5
          I live in the eastern time zone but Im guessing it is stamp PST ? The game was tied 3-3 going to shootout. And yes the RBL means live betting...they initially paid me on the bets but then when I checked later on that night I notice they took them back...
          Comment
          • tgoodm1
            SBR Hustler
            • 10-19-10
            • 87

            #6
            The real question is: What time did the game end?

            It appears that the game may have been decided at around 9:44 pm, based on how they graded the wagers.
            Comment
            • mtneer1212
              SBR MVP
              • 06-22-08
              • 4993

              #7
              File a dispute with SBR and have them investigate.
              Comment
              • Maniac
                SBR Wise Guy
                • 04-12-11
                • 667

                #8
                Thats the thing, had the shootout already started when you placed them bets or even was it over - the price of -140 looks about right for the Sharks before the shootout started, so for me the only reason they could have for past-posting (assuming they have a reason) is that the shoot-out had already begun or was over.
                Comment
                • Santo
                  SBR MVP
                  • 09-08-05
                  • 2957

                  #9
                  Originally posted by tgoodm1
                  The real question is: What time did the game end?

                  It appears that the game may have been decided at around 9:44 pm, based on how they graded the wagers.
                  That was my first thought. Past posted with live bets may mean the game was over or that an event occurred that meant the odds were erroneous.
                  Comment
                  • Blades
                    SBR Hustler
                    • 05-18-09
                    • 65

                    #10
                    03/24/2012-ONLINEat09:45 PM
                    [#115511507] Coyotes @ Sharks (Risking: 250.00 - To Win: 178.57)
                    03/24/2012 - 09:45 PM RBL Game WinnerSharks
                    Score: () - ()
                    WIN
                    03/24/2012at09:53 PM
                    [Adjustment] PAST POSTED ON COYOTES VS SHARKS SHARKS -140TICKET #'S 115511472 / 115511482 / 115511507

                    My last bet was place at 944-945 the game ended a couple mins later in the shoot out...bets were place before game was final.
                    Comment
                    • andywend
                      SBR MVP
                      • 05-20-07
                      • 4805

                      #11
                      Bookmaker inadvertently left the lines up on the live betting of the Coyotes Sharks game and they were still there after the shootout ended.

                      It is obvious by the OP's bet sizing that he made those last 3 wagers after the game was already over:

                      First 5 bets listed were for $15, $15, $30, $5 and $15. Then all of a sudden within a one minute time range he bets $40, then $100 and then $250.

                      Bookmaker has EVERY RIGHT to cancel those wagers and if he did the same thing at 5 Dimes, Tony would disable his account for good.

                      Blades, you took a shot and got caught. Be thankful Bookmaker is still allowing you to bet with them.
                      Comment
                      • Blades
                        SBR Hustler
                        • 05-18-09
                        • 65

                        #12
                        I can assure you bets were made while game was in play...I bet small on prop bets to add bankroll and fun but had large bets from 50-100 earlier in the night and took these lines for the shootout...I just showed these small bets as to show activity ..here is an example of other bets so the amount doesn't show any significance...

                        3/23/2012-ONLINEat07:33 PM
                        [#115438031] STRAIGHT BET (Risking: 28.00 - To Win: 17.50)
                        03/24/2012 - 04:15 PM NHL [13] PITTSBURGH -160
                        Score: PITTSBURGH(4) - OTTAWA(8)
                        LOSE
                        03/24/2012-ONLINEat03:57 PM
                        [#115493912] STRAIGHT BET (Risking: 75.00 - To Win: 42.86)
                        03/24/2012 - 04:15 PM NHL [13] PITTSBURGH -175
                        Score: PITTSBURGH(4) - OTTAWA(8)
                        Comment
                        • andywend
                          SBR MVP
                          • 05-20-07
                          • 4805

                          #13
                          can assure you bets were made while game was in play
                          Blades, were those 3 wagers that were reversed by Bookmaker all placed BEFORE the shootout started or while the shootout was "in play"?

                          Your average bet size seems to be between $15 and $30 and you chose to bet almost $400 on a coin flip style shootout. The evidence you presented is OVERWHELMING that the wagers you placed were past post.

                          Bookmaker's limits are huge and while those $400 in bets are a big deal to you, they are considered to be very small by Bookmaker's standards.
                          Comment
                          • Blades
                            SBR Hustler
                            • 05-18-09
                            • 65

                            #14
                            I had more than 800 in 2 sittings of blackjack earlier one for 500 loss and a 300 win sitting...as stated I bet randomly and you can see there is no pattern to my bets or style.I loaded up on Pitt even after then line moved..didn't win but shows I have no pattern
                            Comment
                            • a4u2fear
                              SBR Hall of Famer
                              • 01-29-10
                              • 8147

                              #15
                              Originally posted by andywend
                              Bookmaker inadvertently left the lines up on the live betting of the Coyotes Sharks game and they were still there after the shootout ended.

                              It is obvious by the OP's bet sizing that he made those last 3 wagers after the game was already over:

                              First 5 bets listed were for $15, $15, $30, $5 and $15. Then all of a sudden within a one minute time range he bets $40, then $100 and then $250.

                              Bookmaker has EVERY RIGHT to cancel those wagers and if he did the same thing at 5 Dimes, Tony would disable his account for good.

                              Blades, you took a shot and got caught. Be thankful Bookmaker is still allowing you to bet with them.
                              That or he is just like most people who keep doubling down and hoping for the best, and usually end up losing it all
                              Comment
                              • ehp6737
                                SBR MVP
                                • 12-11-08
                                • 4185

                                #16
                                Originally posted by andywend
                                The evidence you presented is OVERWHELMING that the wagers you placed were past post.
                                Exactly. As soon as I saw his betting pattern I could see OP was just taking a shot. Not to mention those last 3 wagers were all made within a minute and were all for the same exact wager, just increased amounts. He obviously saw the lines were mistakenly left up for wagering after the game was over. He thought wow let's try it and see what happens, hence only betting $40. Once it worked he increased his wager size and wagered again.....then drastically increased wager size once more and wagered again.

                                If the pattern of his wagers wasnt obvious enough, the fact that he bet the same side 3 separate times all within a minute and all for drastically increased stakes each time just makes it a slam dunk case of past posting IMO.
                                Comment
                                • Brooklyn Dick
                                  SBR MVP
                                  • 09-12-08
                                  • 1067

                                  #17
                                  It is the Bookmaker's obligation to manage the live betting, not the player. If there is a dispute for small money, as this one it THEY SHOULD JUST PAY. Any old time BM would pay and take it from the idiots that screwed up on their side, if they did screw up. Petty BS.
                                  Comment
                                  • shari91
                                    BARRELED IN @ SBR!
                                    • 02-23-10
                                    • 32661

                                    #18
                                    According to NHL.com, the game started at 7:07 PDT and ended at 9:45 PDT.



                                    Unfortunately Blades, I don't think you have much of a case. Or if you do, I'm not sure how you'd prove it since your bet was made at the exact same time as the official stats say the game ended.
                                    Comment
                                    • Dark Horse
                                      SBR Posting Legend
                                      • 12-14-05
                                      • 13764

                                      #19
                                      This loser was not only caught in a lie, but now he wants to make it stick here. 100% certainty of past posting.
                                      Comment
                                      • andywend
                                        SBR MVP
                                        • 05-20-07
                                        • 4805

                                        #20
                                        Last night I used the live bet option on bookmaker to place several bets on NHL games and NCAA Games. The heaviest bets occurred on the Sharks vs Coyotes game. I placed 3 bets on the sharks to win with a line of -140. They are listed below... The bets they are Renege on are the last 3 Sharks bets. I placed these during the duration of the game. They claim they are invalid and were placed during the game, I didn't argue they were placed during the game since they were place with the live wager system. I do argue they were indeed valid and they did accept the bets at the time and they did pay me on them. I then took action by speaking with online chat which didn't work so well below you will find the conversation with the rep. In the second chat session I finally decided to call the wagering department the and spoke to a man named Johnathan. Johnathan was not much help and claimed the person who was in charge of the wager had left and was best call back after 7 am PST..He also tried to argue the bets were not placed using the Live wagering system. So I called the wagering department and spoke with another lady who was not much help and claimed I needed to email the live wager department to get a straight answer and place my dispute. I am very turned off by the lack of clarity they and explanation of the issue. Before I take the next step and email I was hoping someone here would have to advice to help ensure this fair and honest bet is paid. I have never had such issues with them in the past but after their current level of service I am disgusted with the actions or lack thereof which have been taken.
                                        This guy deserves the "ODDSMAKER" treatment of having his total account balance seized for creating this thread whining that his "fair and honest" PAST POST bet wasn't paid off.

                                        Blades, whether its a past post wager or betting on an obviously bad line, we have all taken shots from time to time at books and the majority of time, the error is spotted and the appropriate action taken. However, you are the first to create a thread whining over a past post bet being reversed by the book.

                                        I'm not sure which is worse, you creating this thread or Brooklyn Dick's post saying your past post bets should be paid.
                                        Last edited by andywend; 03-27-12, 05:01 AM.
                                        Comment
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