giving password to an sportsbook agent!

Nick Papageorgio · 03-09-12, 06:01 PM

Yes, no worries.

Hareeba! · 03-09-12, 06:02 PM

Originally posted by play4win

is it ok to give any sportsbook agent the password of your account?

RU serious?

Easy-Rider 66 · 03-09-12, 06:14 PM

I have done it, but I always change my passsword after the inquiry is completed.

play4win · 03-09-12, 07:43 PM

yea, they ask every time when ask for help on live chat!

so are you telling me, i shouldn't give it?

Hareeba! · 03-09-12, 08:11 PM

Originally posted by play4win

yea, they ask every time when ask for help on live chat!

so are you telling me, i shouldn't give it?

so you don't mean agent but CS rep?

yes some books don't adopt state of the art security measures and allow staff to know players' passwords

I wouldn't play at any such books or if I did I certainly wouldn't be giving my password to them in live chat

brettels · 03-09-12, 08:17 PM

such a dodgy practice!
easy-rider has the right idea if you feel you have to play with books that do this.

Hareeba! · 03-09-12, 09:08 PM

Originally posted by brettels

such a dodgy practice!
easy-rider has the right idea if you feel you have to play with books that do this.

yes, but the effectiveness of that depends on just how the system works
does the operator need to key the password to access the account?
or is it readily displayed on entering the account # ?

if the latter, changing the password won't protect against unauthorised access by staff, although would nevertheless be good practice in the event that someone else was able to obtain it by means of you entering it into an insecure chat window

5mike5 · 03-09-12, 10:26 PM

like they dont already have yur password right in front of them anyways?

as soon as u give account #, or any info, they have everything so no big deal at all

Hareeba! · 03-09-12, 10:42 PM

Originally posted by 5mike5

like they dont already have yur password right in front of them anyways?

as soon as u give account #, or any info, they have everything so no big deal at all

not at the books I deal which employ state of the art security

do the staff at your bank know your password?

brettels · 03-09-12, 10:42 PM

Actually I can tell you now the customer service people at the books i use would not have my password in front of them. They can re set and have the new password sent to the account holders email, but they wouldn't see the password then either. I would never feel safe if a book i had money with had customer service people knowing everyones passwords with unauthorized access. It doesn't work like that, not the safe books anyway.

relaaxx · 03-09-12, 11:29 PM

Originally posted by 5mike5

like they dont already have yur password right in front of them anyways?

as soon as u give account #, or any info, they have everything so no big deal at all

exactly - at least the ones that ask

5mike5 · 03-09-12, 11:46 PM

Originally posted by brettels

Actually I can tell you now the customer service people at the books i use would not have my password in front of them. They can re set and have the new password sent to the account holders email, but they wouldn't see the password then either. I would never feel safe if a book i had money with had customer service people knowing everyones passwords with unauthorized access. It doesn't work like that, not the safe books anyway.

...doesnt matter if u "think" they dont have it, they all do..but not a big deal

Hareeba! · 03-10-12, 12:27 AM

Originally posted by 5mike5

...doesnt matter if u "think" they dont have it, they all do..but not a big deal

that is just complete and utter bullshit

5mike5 · 03-10-12, 12:35 AM

Originally posted by relaaxx

exactly - at least the ones that ask

brettels · 03-10-12, 02:17 AM

Originally posted by 5mike5

...doesnt matter if u "think" they dont have it, they all do..but not a big deal

You have no idea!

Originally posted by Hareeba!

that is just complete and utter bullshit

Finally we agree on something.

OMGRandyJackson · 03-10-12, 02:23 AM

Youwager live chat asks for pw always. Everytime I ended chat I immediately changed my ow.

LordVodka · 03-10-12, 03:48 AM

Originally posted by Hareeba!

not at the books I deal which employ state of the art security

do the staff at your bank know your password?

What books? Most people ask for it.

Hareeba! · 03-10-12, 04:38 AM

Originally posted by brettels

You have no idea!

Finally we agree on something.

a first time for everything

Hareeba! · 03-10-12, 04:40 AM

Originally posted by LordVodka

What books? Most people ask for it.

Betfair for one.

You have a separate telephone code for making enquiries. Like banks they NEVER EVER ask for your password which always remains something only you and their software ever know.

LordVodka · 03-10-12, 03:22 PM

Well I understand but most US books that I've dealt with ask for password all the time. 5dimes, heritage, bookmaker all do this.

play4win · 03-11-12, 01:46 AM

Originally posted by Hareeba!

Betfair for one.

You have a separate telephone code for making enquiries. Like banks they NEVER EVER ask for your password which always remains something only you and their software ever know.

yea but banks also warning you that you should never give password to anyone including bank personal!
but it doesn't matter for banks since you need more than just a password to log in!

Hareeba! · 03-11-12, 02:18 AM

Originally posted by play4win

yea but banks also warning you that you should never give password to anyone including bank personal!
but it doesn't matter for banks since you need more than just a password to log in!

don't understand what you are getting at there - all it needs to login is an account number and password at most places but the best places also issue users one-time password tokens to further ensure security

what the banks advise about not giving your password to anyone is the way it should be with any type of online account

wrongturn · 03-13-12, 10:21 AM

Books based in South America can ask password because there is no regulation forcing them not to, and they choose easy way out for account verification.

hhsilver · 03-13-12, 10:30 AM

I'm getting used it - so far , no problems. I remember telling the rep about banks and how no employee has access to pw. I was a bit shocked when she said, " I have it right here on my screen and need to know you are who you say you are."

I remember also being shocked about some of the books sending it in your welcome email when you open an account. Aren't we always cautioned about email not being secure?

It's a bad situation, but I guess I've been living with it.

goblue12 · 03-13-12, 10:43 AM

I always refuse and tell them it does not help them answer my question.

Especially if the site is not secure.

FreeFall · 03-13-12, 11:04 AM

my question is why do they need my password? How will that help them answer my questions? Most of the time it's a generic question not even relevant to my account.

touchback · 03-13-12, 08:39 PM

Hahha... if your worried about your password and the staff being trustworthy you should not play at the place. Login and Password are always available to all staff from the bottom, wagering clerks to upper management at 99 out of a 100 services. Password is importatnt (should be changed regularly) because anyone can figure out a books customer sequencing just by signing up and getting an account which the software auto assigns a sequenced login, the password that you choose is personalized. Wagering clerks are generally restricted from seeing addresss and phone numbers and such... anyway, I know that is how it works on DGS and ASi because I have some buddies that use both with their packages at write shops. What an employee can and cannot see has to do with the access that has been enabled by upper management... just like any other CRM or database manager at any corporation that has sales and customer service departments...

Underdog5229 · 03-13-12, 09:13 PM

Betislands always asks for password. just change it if your not comfortable afterwards.

Hareeba! · 03-13-12, 10:33 PM

Originally posted by Underdog5229

Betislands always asks for password. just change it if your not comfortable afterwards.

so what do you think you're achieving by doing that if any of their cs reps can just read it anyway?

AribaAriba · 03-13-12, 11:56 PM

ur'e dealing with unregulated illegal offshore business that u dont have control of. Its pretty much a their rule free for all business. It sucks but they'll run it the way they want it and they're in to make money.

Hareeba! · 03-14-12, 12:16 AM

Originally posted by AribaAriba

ur'e dealing with unregulated illegal offshore business that u dont have control of. Its pretty much a their rule free for all business. It sucks but they'll run it the way they want it and they're in to make money.

Illegal?
Why?
Just because America says so?

touchback · 03-14-12, 12:29 AM

Hareeba.... good point. Only reaaly illegal for Yanks.... what, the rest of the world dont count

AribaAriba · 03-14-12, 12:42 AM

Originally posted by Hareeba!

Illegal?
Why?
Just because America says so?

Well in a America ya but it doesnt mean its bad thing though. Its illegal because money is being generated offshore and Govt doesnt have a piece of a pie on it. Move to England or any part of the world its a gamblers dream outa there.