Bookmaker Horrible Experience

SBR Lou · 01-13-12, 10:53 AM

bu08usc11's account triggered a higher level of screening out of the gate. Normally the account would not be temp. disabled pending the verification process. For security reasons, management cannot disclose what actually sounded the alarm. All he has to do is submit the CC/ID docs required to verify his account.

Legions36 · 01-13-12, 11:11 AM

Originally posted by MysteryMung

bu08usc11,

It simply isn't worth keeping your money in a sub-par establishment like Bookmaker.

First of all - you have to remember that when and IF you cash out, you are entitled to a free CHECK cashout per month. They will send you some shady overseas check, for DEPOSIT only at your bank. You will have to deposit the funds, and then wait (sometimes up to a week) for the check to clear.

This doesn't even count the 3-4 days it takes them to remove the money from your account. Use one penny, they cancel your cashout request.

Search the forum, you will find plenty of stories about bounced and hot checks written by the DSI and Bookmaker family - sometimes costing the player HUNDREDS of dollars in fees at the bank.

If you decide to cash out via P2P - they will charge you more than 10% of your transaction to cashout. For example - cashing out $300 costs over $70. Cashing out $800 will cost you $95.

Save your money, cash it out ASAP, or take PROPER, LEGAL ACTION to recover your CONVERTED funds. This is not what you bargained for, and from a contractual standpoint, this is not the consideration you agreed to (30 day hold of my money as it disappears into limbo) when you signed onto their book.

I'm not advocating a ********** - but in this instance, you are being screwed by a party who has an unconscionable bargaining position when compared to you. In all actuality, you have no legal recourse in this country, except for the avenues you take with your financial institution.

I'm just looking out for players like myself, that's what SBR is for, not to ride the peen of paying sponsor books.

SAVE YOUR MONEY, DO NOT DEPOSIT WITH THE SUB-PAR BOOKS OF THE DIAMOND SPORTS FAMILY. BETDSI AND BOOKMAKER ARE HORRENDOUS OPTIONS, CLEARLY as evidenced by this RIDICULOUS hold.

Wow this has to be one of the top worst posts i have ever read here at SBR. U obviously don't know what your talking about. Sub-par? If u really think Bookmaker is out to screw people than there is no reason to play offshore plain and simple. Horrendous option huh? loyalty program, constant reload bonuses, fast payouts for me 1-3days for about $5, not to mention A+ rating. U can have a case about there lines but if u use the bonus program that becomes nothing. The way that i look at my money in Bookmaker- it feels like its in the bank collecting interest and all i have to do is go to the atm to get my $ when i want.

Legions36 · 01-13-12, 11:13 AM

Originally posted by SBR Lou

bu08usc11's account triggered a higher level of screening out of the gate. Normally the account would not be temp. disabled pending the verification process. For security reasons, management cannot disclose what actually sounded the alarm. All he has to do is submit the CC/ID docs required to verify his account.

I thought it had to be something to trigger this as it is very unusual of bookmaker to do something like this, probably a ********** to the address or ip or something like that.

bu08usc11 · 01-13-12, 12:46 PM

Originally posted by Legions36

I thought it had to be something to trigger this as it is very unusual of bookmaker to do something like this, probably a ********** to the address or ip or something like that.

According to Lou they are "not permitted" to tell me what triggered it so that I cannot "circumvent" their "security procedures" (

) in the future.

I've done one ********** in my life and it was for a Paypal transaction that went awry. So I doubt it is that.

I've submitted the documentation to them and hopefully I'll be able to play with the funds (or withdraw them, which is more likely) by Valentine's Day.

Legions36 · 01-13-12, 01:03 PM

Originally posted by bu08usc11

According to Lou they are "not permitted" to tell me what triggered it so that I cannot "circumvent" their "security procedures" (

) in the future.

I've done one ********** in my life and it was for a Paypal transaction that went awry. So I doubt it is that.

I've submitted the documentation to them and hopefully I'll be able to play with the funds (or withdraw them, which is more likely) by Valentine's Day.

I don't know what it is but something triggered it and they said they would reopen your account, so just send in the id, it shouldn't take a month. They want to know its u.

bu08usc11 · 01-13-12, 05:00 PM

Originally posted by Legions36

I don't know what it is but something triggered it and they said they would reopen your account, so just send in the id, it shouldn't take a month. They want to know its u.

It has been sent. And don't be shocked if it takes a month...that's what I was told by their CS.

Also, aside from any "trigger" that may or may not have actually occurred (since they will not disclose it hiding behind an alleged policy, I'm assuming it is just an excuse being used to deflect their mistake and poor handling of this issue), it is completely amateurish and just plain poor customer service to not so much as email or call to say they need more documentation. The CS response when I asked how I was supposed to know they needed anything was that "...they knew I would contact them and that's when they would tell me".

bu08usc11 · 01-13-12, 05:09 PM

**Update**

LMAO...just talked to "Jacunn" again (how do I keep getting him on Live chat)...

My account is still locked because I did not imprint the card on my forms...

**EXCEPT** My card is completely flat (no raised numbers, name, anything). I told Jacunn this originally when I talked to him and he said that a copy of the card would suffice. So I copied the card. Front and back. When I inquire about my paperwork, he tells me it is not complete because it lacks the imprint of the card...

Now they want me to take pictures of the card front and back and send them. The copies will not work for them because they are not an imprint. When I explain that a picture is not an imprint, they don't seem to understand that.

What a ******* mess.

bu08usc11 · 01-13-12, 05:19 PM

Also found out today that it was not simply an authorization of the amount of money...they actually charged my card that amount and it has posted as a completed transaction. So now this is basically a case of theft. I have the money gone from my account and $0 in my Bookmaker account.

Hankwins · 01-13-12, 05:24 PM

************ are generally a pain in the ass to use, almost always have holds and an extensive veriication process. I used to play at caribsports and use a CC they didn't put a hold other than 48hours and no doc's required. I stopped using using carib when I won 30K in the casino and went back the next day in lost it playing $500 on two hands of blackjack. I sent a memo to carib asksing to make an exception and rebate me 10% on losses even though it was not a net due to the fact that to me lsoing this sum was ALOT, they didn't grant my request which i exspected but thought they would counter with something. I even asked for a $100 freeplay, they wouldn't even do that. I will say they pay fast and have good customer service but being that stingy was a little much for me. Hell I probably had $100,000 in handle action. some sites comp you for just betting that much

5mike5 · 01-13-12, 05:26 PM

Originally posted by bu08usc11

Also found out today that it was not simply an authorization of the amount of money...they actually charged my card that amount and it has posted as a completed transaction. So now this is basically a case of theft. I have the money gone from my account and $0 in my Bookmaker account.

do what u gotta do man...i wouldnt stand for it...CB is in play IMO

bu08usc11 · 01-13-12, 05:30 PM

Talking to "CC Luis". I MUST send an imprint of the card. So I guess I am stuck just getting a refund because they will never get an imprint of my card.

5mike5 · 01-13-12, 05:31 PM

such BS man....exactly why i will never bother with any plastic offshore...p2p deposits make withdrawling simple and easy

Legions36 · 01-13-12, 05:32 PM

Originally posted by bu08usc11

Also found out today that it was not simply an authorization of the amount of money...they actually charged my card that amount and it has posted as a completed transaction. So now this is basically a case of theft. I have the money gone from my account and $0 in my Bookmaker account.

Just send in all what they ask u and be done with it.

bu08usc11 · 01-13-12, 05:36 PM

Originally posted by Legions36

Just send in all what they ask u and be done with it.

Are you blind or just dumb?

I DID send in everything they asked. Then when talking to them, they say I didn't send in something they told me not to send in (the card imprint). They now tell me it is required. It is something that CANNOT be sent in (again, for the reading comprehension challenged, like yourself, the card imprint).

shari91 · 01-13-12, 05:36 PM

Originally posted by 5mike5

do what u gotta do man...i wouldnt stand for it...CB is in play IMO

Seriously, that's horrific advice and no one who has bet offshore for any length of time would advocate that so now I'm starting to wonder about your previous posts.

bu - if that's what it is - you can't get an imprint - then so be it. Just do the best you can. We're just a lowly gambling forum and even we don't disclose how we catch multi accounters or why people trigger our fraud detection system. Once you disclose it to someone, that system is no longer valid. I know it sucks but don't take it personally. You'll get your money back. Despite what a few have advised, just play it cool... do what they ask to the best of your ability and it'll get sorted.

bu08usc11 · 01-13-12, 05:40 PM

Originally posted by shari91

Seriously, that's horrific advice and no one who has bet offshore for any length of time would advocate that so now I'm starting to wonder about your previous posts.

bu - if that's what it is - you can't get an imprint - then so be it. Just do the best you can. We're just a lowly gambling forum and even we don't disclose how we catch multi accounters or why people trigger our fraud detection system. Once you disclose it to someone, that system is no longer valid. I know it sucks but don't take it personally. You'll get your money back. Despite what a few have advised, just play it cool... do what they ask to the best of your ability and it'll get sorted.

Thanks shari.

Now I am being told if I don't send an imprint they cannot "lift a single finger to do anything" (which apparently includes a refund now).

I am not sure how to proceed. It seems like CB may end up being the only option since I cannot make an imprint. I'm trying to figure it out with them now.

Legions36 · 01-13-12, 05:44 PM

Originally posted by bu08usc11

Are you blind or just dumb?

I DID send in everything they asked. Then when talking to them, they say I didn't send in something they told me not to send in (the card imprint). They now tell me it is required. It is something that CANNOT be sent in (again, for the reading comprehension challenged, like yourself, the card imprint).

Well i was trying to help but your acting like a prick, so now i could give a sh-it what happens.

bu08usc11 · 01-13-12, 05:45 PM

Originally posted by Legions36

Well i was trying to help but your acting like a prick, so now i could give a sh-it what happens.

You weren't helping. You were actually sounding exactly like their CS...telling me to do something that is impossible to do.

bu08usc11 · 01-13-12, 05:46 PM

Originally posted by Legions36

Well i was trying to help but your acting like a prick, so now i could give a sh-it what happens.

But I'll give you the benefit....

Tell me how you would make an imprint of my card so that I can send it to them.

SBR Lou · 01-13-12, 05:50 PM

bu0sc,

This is a simple situation that you're complicating.

Your account was flagged as being associated with a prior scammer. That's why you have to verify your account before you can do anything on the site. Most players are able to bet right away. We've communicated with you after you filed the complaint, before you submit the docs, etc, and now after.

You confirmed in this thread that you've reversed a charge at Paypal before, and are alluding to doing the same here. If you do so, you'd most likely end up on a blacklist and be unable to deposit at other shops using plastic in the future. Take a photo if you can't imprint and get it over with.

bu08usc11 · 01-13-12, 05:51 PM

Originally posted by SBR Lou

bu0sc,

This is a simple situation that you're complicating.

Your account was flagged as being associated with a prior scammer. That's why you have to verify your account before you can do anything on the site. Most players are able to bet right away. We've communicated with you after you filed the complaint, before you submit the docs, etc, and now after.

You confirmed in this thread that you've reversed a charge at Paypal before, and are alluding to doing the same here. If you do so, you'd most likely up on a blacklist and be unable to deposit at other shops using plastic in the future. Take a photo if you can't imprint and get it over with.

Lou,

I did that with the card. I was explaining that the current person I am talking to says I am required to do an IMPRINT. That the copy wont work.

I am talking with them about doing pictures now and whether I can do pictures of the forms as I don't have a scanner to send them via email (again).

KEdge2k · 01-13-12, 06:09 PM

What kind of CC's are out there right now that don't have an imprint of some sort? I don't think I've ever seen a completely flat CC

bu08usc11 · 01-13-12, 06:17 PM

Originally posted by KEdge2k

What kind of CC's are out there right now that don't have an imprint of some sort? I don't think I've ever seen a completely flat CC

If you worked for Bookmaker you'd be getting a photo of one right about now. I know there are certain **** Electron cards that are. This one is through a larger bank.

I had a BkofAma one years ago that was completely flat too. Printed like an ID or DL, even had the plastic/laminate coating over it.

bu08usc11 · 01-13-12, 06:37 PM

I finally got someone who would accept pictures of everything, not just an imprint, and submitted high res shots of all my info. It has been approved and I am good to go.

Word of caution, the CS person I spoke to said they have begun implementing requiring the CC verification on the front end of all new accounts funded with plastic.

SBR Lou · 01-13-12, 06:39 PM

Thanks for updating the board bu08

relaaxx · 01-14-12, 10:17 AM

Originally posted by bu08usc11

I finally got someone who would accept pictures of everything, not just an imprint, and submitted high res shots of all my info. It has been approved and I am good to go.

Word of caution, the CS person I spoke to said they have begun implementing requiring the CC verification on the front end of all new accounts funded with plastic.

great. finally straightened out. you have proved to them you are not the scammer they thought you were. still do not understand why they did not let you play with the funds and get the info they wanted before you asked for a withdrawal. makes no sense to me. they had nothing to lose. just tell you what they want before you can withdraw. but let you play with the deposited funds.