Bet365 is stealing my money and playing with my face. A-? This? :(

[hawley]

SBR will help get it sorted.

Posting this thread won't help. If you filed a complaint or have emailed someone keep dealing with it there. Nothing will be resolved here.

[Monte]

That's what i ment.
If SBR helps, it is to get this thread off the board and away from their precious sponsor.
They don't give a shit about getting your problem resolved, these times are over.

[SportsMushroom]

That's what i ment. If SBR helps, it is to get this thread off the board and away from their precious sponsor. They don't give a shit about getting your problem resolved, these times are over.

sbr always deals with complaints fairly, even if they are against sponsors

[hawley]

Nothing can be resolved in a public forum.

If you filed a complaint keep going down those lines with whoever is taking care of it.

[C.S.]

LuizF,
I will put aside my skeptical view of your situation for a moment.

then because to ask 100000 informations, docs, photos, bills, of customer?

They didn't ask for 100000 informations.
They asked for a bill from the address you signed up with, they also want proper identification

If ask all this informations, if the I proved that I exist (¬¬) and that really I am I, then because all this problem?

They aren't questioning your existence, they want proof you are who you claim to be. If you are who you say you are then you can provide them with proof of identity. When the information on the payout doesn't match the information on the account the company wants to be sure there is no fraud going on. A passport is the most official identification a person can have. You can send them whatever documents you want but unless you send them for what they ask it seems you won't get your cash, so if the money is as important as you claim, get a passport. It is not that hard. Bet365 is a huge company, they don't need to steal your money.

[LuizF]

C.S.
"They aren't questioning your existence, they want proof you are who you claim to be. If you are who you say you are then you can provide them with proof of identity."


Friend, I already have made all this. I already sent to them:

ID card
Driver license
Bill utilitys (with old and new address my house)
Photo I holding my ID card
Photo I holding my Driver license

If this not is sufficient to me prove that I am who I claim to be, this is ridiculous. This is a lot more that sufficient

[numismatist]

C.S.
"They aren't questioning your existence, they want proof you are who you claim to be. If you are who you say you are then you can provide them with proof of identity."


Friend, I already have made all this. I already sent to them:

ID card
Driver license
Bill utilitys (with old and new address my house)
Photo I holding my ID card
Photo I holding my Driver license

If this not is sufficient to me prove that I am who I claim to be, this is ridiculous. This is a lot more that sufficient

I think you have a pretty good point. I understand they want ID but if your story is true they are going a little beyond normal.
Almost like they are punishing you.

[LuizF]

All one situation for reason of one address updation. This is ridiculous

Reopen my account, by all docs, photos, informations already sent by me

Send me new PVC to my new address, my new house

To let me continue playing in my account while I receive my letter new PVC (can to be without withdraws, no problem, I can to wait to arrive her in my house)

I think that all is thing simply

But the site not

[numismatist]

Makes me afraid to have a bet365 account open when I move, personally.
I hope SBR makes a full report of the situation......

[shari91]

Makes me afraid to have a bet365 account open when I move, personally.
I hope SBR makes a full report of the situation......

You'll be ok. I've moved countries while maintaining my account with them. They'll simply ask you to re-verify once you move via KYC and you might have to send in a utility bill I think. Luiz is running into problems because he never verified his first address at all and then attempted to change it quite soon after creating his account.

[allin1]

plus, there could be more to the story than luiz is making public. Maybe bet365 have good reasons to be suspicious of fraud...

[zonedave]

I just signed up at bet365 a few days ago because of the high SBR grade. Please keep us updated on the progress.

I don't think bet365 requests are reasonable at all. imo

[SportsMushroom]

I have recently moved to another country

and bet365 did not give me any problems

[jjgold]

This is getting fishy

[allin1]

I have recently moved to another country

and bet365 did not give me any problems

This is getting fishy

maybe they treat clients from certain countries different because of more fraud/ bonus abuse attempts from there...

[SportsMushroom]

maybe they treat clients from certain countries different because of more fraud/ bonus abuse attempts from there...

I didnt read most of the stuff the Op wrote because I get a headache from the grammar

but from what I managed to read I think they are asking him for a copy of his passport and he is saying he doesnt have a passport, which is weird in the first place but getting a passport is not a problem all you have to do is fill in a form at the relevant office, take a picture and you're done, they might also charge you a small fee to issue it but from my own experience its usually a small nominal amount

[FlipK11]

Something is afoot here...

[allin1]

I didnt read most of the stuff the Op wrote because I get a headache from the grammar

but from what I managed to read I think they are asking him for a copy of his passport and he is saying he doesnt have a passport, which is weird in the first place but getting a passport is not a problem all you have to do is fill in a form at the relevant office, take a picture and you're done, they might also charge you a small fee to issue it but from my own experience its usually a small nominal amount

spot on! shouldn't be a problem to make a passport no matter where you live...

if they ask for a passport scan and you keep winning that you don't have one you are probably just making things worse raising more suspicion... just make a passport...

[jjgold]

Anyone writing in red draws suspicion and signs up recently is suspicious

[kiwi]

spot on! shouldn't be a problem to make a passport no matter where you live...

If he doesn't need one for his everyday life, why should he pay for it just to get his own money back from a bookmaker? In other words why should his only reason to own a passport be Bet3.65 ?

[SportsMushroom]

If he doesn't need one for his everyday life, why should he pay for it just to get his own money back from a bookmaker? In other words why should his only reason to own a passport be Bet3.65 ?

well, sportsbooks deal with fraud and unscrupulous people every day, verifying who they are is a priority

also in this case it seems like the sportsbook is trying to protect the customer by making sure it is indeed him and not someone else trying to access the account

the OP was living in address A, registered at B365 with address B and is currently residing in address C

its not hard to imagine how that would make some people suspicious

and the fee for getting a passport is probably like 20-30 euros, probably not even that much, you are telling me he has money to gamble but he has no money to issue a passport

also you want me to believe that in this day and age people dont have passports? not possilbe, maybe in the US which is big and you can travel withing the states with no passport, but in the rest of the world it is hard to imagine someone without a passport. even if he doesnt have one he is gonna need one in the future so he better get one, or is he planning to stay in his room for the rest of his life

[allin1]

well, sportsbooks deal with fraud and unscrupulous people every day, verifying who they are is a priority

also in this case it seems like the sportsbook is trying to protect the customer by making sure it is indeed him and not someone else trying to access the account

the OP was living in address A, registered at B365 with address B and is currently residing in address C

its not hard to imagine how that would make some people suspicious

and the fee for getting a passport is probably like 20-30 euros, probably not even that much, you are telling me he has money to gamble but he has no money to issue a passport

also you want me to believe that in this day and age people dont have passports? not possilbe, maybe in the US which is big and you can travel withing the states with no passport, but in the rest of the world it is hard to imagine someone without a passport. even if he doesnt have one he is gonna need one in the future so he better get one, or is he planning to stay in his room for the rest of his life

many europeans don't have passports because you don't need one to travel in european union if your country is a member....

everything else you said is very spot on. if one has money to gamble and wants to withdraw 1500euros, a 30 euros fee for a passport shouldn't be a problem.

[pjesnik24]

Actually it's fairly standard.

Some posters are beyond naive as to how prevalent fraud and forgery are in certain parts of the world. If there are folks in Romania and other parts of the world signing up everyday to try to scam 6 points, you'd better believe the sportsbooks receive a whole range of characters. Typically a guy suspected of fraud or bonus abuse saying he has no address would raise some flags. Our suggestion here would be to oblige the request for the picture of the passport.

it is not fairly standard to ask for someone to hold the passport next to their face. I was never asked to do that and I have played at almost every european sportsbook. it is standard to ask for an ID and something to prove the address but that is it

[SBR Lou]

it is not fairly standard to ask for someone to hold the passport next to their face. I was never asked to do that and I have played at almost every european sportsbook. it is standard to ask for an ID and something to prove the address but that is it

It's certainly fairly standard to do so when fraud is suspected.

Obviously most accounts that wouldn't wage a public war when asked to provide a form of ID never have a problem... it sounds strange since it never happens to most players but as explained, it's a sportsbook doing its due diligence and satisfying their KYC guidelines.

[kiwi]

many europeans don't have passports because you don't need one to travel in european union if your country is a member....

True. Asians as well. For example most of Indonesian people only have an ID card.

everything else you said is very spot on. if one has money to gamble and wants to withdraw 1500euros, a 30 euros fee for a passport shouldn't be a problem.

The matter is not if one can afford additional 30 Euro, but in my case it would be a matter of principle, why to pay one single additional cent to get ones own money? The bookmakers live from my money and if they cause additional costs and are not customer friendly enough I play elsewhere (in my case anyway I don't play with ridiculous british bookmakers but that's another topic...).

[allin1]

The matter is not if one can afford additional 30 Euro, but in my case it would be a matter of principle, why to pay one single additional cent to get ones own money? The bookmakers live from my money and if they cause additional costs and are not customer friendly enough I play elsewhere (in my case anyway I don't play with ridiculous british bookmakers but that's another topic...).

because maybe he is suspected of fraud. if this is the case it is a serious matter where "principles" change a bit imo.

we can argue all we want about the principles but we don't know the full story. we don't know all the facts. maybe things are quite fishy in his case, maybe they have big reasons to be suspicious, reasons that maybe we don't know.

[kiwi]

because maybe he is suspected of fraud. if this is the case it is a serious matter where "principles" change a bit imo.

Yes, in case they have something concrete against him, situation is different, then he must be happy to get his money back at all. But in general, if he sends them everything he has (including ID card) what else can they expect?

[LuizF]

In my country, Brasil, in each 10.000 peoples, 1 have passport, at maximum

And not is nothing simply to register passport here. Here not is Europe

Is patetic one site ask 10000000 informations, docs, photos, always speaking that is the last thing required before reopen account

The customer sent, as one idiot, thinking that all ended now, but nothing change

The customer sent, and the site ask other thing. And continues with this, without never to end. Allways wiil to have other thing to ask, until the customer to desiste of account and money

If was obligate to have passport to create one account, says this in terms and conditions. Millions of customers not have made registered for this reason in one book

[KEdge2k]

I'd love to hear the books' side of this one.

[LuizF]

HELLO, MY FRIENDS

I AM AGAIN HERE

NOW TO SPEAK THAT MY CASE IS RESOLVED, I THINK

MY ACCOUNT IS REOPENED. THE SITE ENDED ALL VERIFICATIONS NECESSARY (I WILL TO MAKE OTHER FORMS VERIFICATIONS BEFORE TO BE 100% OPENED, FOR EXAMPLE: TO WAIT PVT IN MY HOUSE, TO CALL PHONE TO BET365 AND OTHERS)

THANK YOU VERY MUCH!

AND EXCUSE-ME BY THIS BIG TOPIC WITH A LOT POSTS, FOR MY ENGLISH BAD AND FOR THIS LETTERS RED

I ASK TO MODERATOR SBR FORUM TO DELETE THIS TOPIC OR UPDATE HIM IN MY FIRST POST, SPEAKING THERE THIS MY POST HERE

THANK YOU AGAIN TO ALL HERE, SBR MODERATORS AND USERS!

[allin1]

[brankica023]

Its fair from them,and all you who say he needed to make passport just for this are just crazy people.
Congrats LUIZF