HELP! BETONLINE Robs Me of $11.4K!

[YALILI]

I appreciate for all your help!

I deposit $1K two months ago in BetOnline and won to around $16.4K. I successfully withdrew $5K in September. After that, they canceled my several requests for payouts for this or that reason, or no reason. They suspended and restored my account yesterday for no reason. I just skip these annoying parts.

I got an email this morning and all the email correspondences are attached as follows;
**************************
Hello XXXX.

While reviewing your payment, we noticed an unusual play pattern related to username vanora6868.

This pattern involves the funds transferring from his account to your account through the hands played.

May you please explain this situation?

Please be aware that we keep records for all the hands involved.

Best regards,
JP
BetOnLine Payouts
payouts@betonline.com
***************************
Hello,

I don't recognize this ID. I am wondering if this is just because I won a lot from this guy? I play $5/10 and $10/20 a lot, I may win or lose thousands of dollars in a few hands. Some play worse and keep dumping money. This is absolutely normal at these levels and I really have nothing to explain.

Please check my play for every hand, or IP addresses, or something, to see if there is anything unusual. Waiting for your reply. Thanks!



XXXX
******************************
Hello XXXX.

Thank you for getting back to us.

As you were told in the previous e-mail, we have records for all the hands involved.
The behavior detected is very obvious and has been confirmed before you received the previous e-mail.

Certainly, we are just following standard security procedures.


Thanks,
JP
BetOnLine Payouts
payouts@betonline.com
**********************************
Hello,

Thanks for the reply.

As I said, I don't recall this ID "vanora6868" and I don't know what is the problem. I do not think it is right to accuse me of anything based on OTHER PLAYERS' irrational plays, and it should be based on MY PLAYS. I believe that my play for each hand is unquestionable in terms of fairness.

Until now, I never have a chance to see these "all the hands involved" that you were talking about. What behavior do you mean by "the behavior detected is very obvious and has been confirmed"? Also, in your previous email, you said "This pattern involves the funds transferring from his account to your account through the hands played.", and isn't that the way for everybody to win money in online poker? I am confused and I think I am entitled to know the details.

Thanks!

XXXX
************************************
My account has been disabled since this morning. My balance is around $11.4K.

I am asking what options I have to get my money back? Of course, what I said in emails is absolutely true. I don't have the hand history and they did not provide the details to me. I will be more than happy if an expert outside BETONLINE could review my relevant hand history.

Thanks for all your help!

[Justin7]

They think you or your friend is chip dumping.

If it was, they will reverse the dumping. The other account will receive the dumped funds.

If it was not deliberate dumping, contest it. Ask for someone to review the hands. File a complaint with SBR, and I'll review the hands myself if I get the complaint.

[FourLengthsClear]

They think you or your friend is chip dumping.

If it was, they will reverse the dumping. The other account will receive the dumped funds.

If it was not deliberate dumping, contest it. Ask for someone to review the hands. File a complaint with SBR, and I'll review the hands myself if I get the complaint.

Not exactly impartial!

[McFly86]

Pretty unfair to make a vague accusation against a player, and then disable his account when they appropriately deny and ask for proper details.

[VTranX]

They're broke.

[bachngocduong]

I don't have the hand history and they did not provide the details to me. I will be more than happy if an expert outside BETONLINE could review my relevant hand history.
Thanks for all your help!

your hand history maybe still in your comp

[Justin7]

your hand history maybe still in your comp

Even if it is not, the book can produce it.

[mtneer1212]

Ahhhh, the art of the chip dump. A lost art.

[vividjohn45]

your hand history maybe still in your comp

is there a reason why we ARE EDITing out yali responses?

seems unfair to the reader. in this situation.

[vividjohn45]

Ahhhh, the art of the chip dump. A lost art.

its not a lost art

2 + 2 forum has many threds on it.

but theyare more rare on this site. so i would prefer to not have the thred edited by mods so we can get the read and understand this better.

[vividjohn45]

also i miteconsider using betonline. but i would like tosee whats up with this.

[shari91]

Staff hasn't edited any posts vivid. If one of us were, you'd see the "edited by" at the bottom of the post. Posters can edit their own words themselves.

YALILI, welcome to SBR. If you haven't already done so, please fill out this Complaint Form so SBR can investigate this further on your behalf.

[nyplayer33]

your coming here with this crap and have one post huh

[nyplayer33]

the poker play is on a network with other players..they have security to watch for chip dumping

[YALILI]

They think you or your friend is chip dumping.

If it was, they will reverse the dumping. The other account will receive the dumped funds.

If it was not deliberate dumping, contest it. Ask for someone to review the hands. File a complaint with SBR, and I'll review the hands myself if I get the complaint.

I filed the complaint yesterday. If you could get to the hand history, please do review it. I appreciate!

[YALILI]

your coming here with this crap and have one post huh

To be honest, it was yesterday that I got to know this forum and came here for the first time, because of what happened to me on Betonline.

[YALILI]

also i miteconsider using betonline. but i would like tosee whats up with this.

I don't recommend, not only because of my case. The poker software is the worst. There are a lot of complaints about Betonline due to the poker software or payout processes in 2+2. Only one thing good about Betonline and that is why I was still playing, the game is the softest. BUT, earn it easier and earn it faster, then what? You will never know if you could successfully cash out.

[Legions36]

Dude if there software picked this up then something had to be wrong with the situation, it doesn't redflag it for nothing trust me, and they are not singling u out of the crowd. Any way they will not steal your $ this has happened before and if they confirm that this was the case the funds will go back to the separate parties. If u were wrong u should just tell the truth as u will get your money faster and SBR will see the hands also, nothing will happen to your money im just saying. There was a similar situation a few months back with them dude swore up and down he was in the right after they showed him the facts and SBR he eventually came out and said what happened, also turned out he was doing some kind of cc fraud.

[PanamaBrad]

Dude if there software picked this up then something had to be wrong with the situation, it doesn't redflag it for nothing trust me, and they are not singling u out of the crowd. Any way they will not steal your $ this has happened before and if they confirm that this was the case the funds will go back to the separate parties. If u were wrong u should just tell the truth as u will get your money faster and SBR will see the hands also, nothing will happen to your money im just saying. There was a similar situation a few months back with them dude swore up and down he was in the right after they showed him the facts and SBR he eventually came out and said what happened, also turned out he was doing some kind of cc fraud.

This

[YALILI]

Dude if there software picked this up then something had to be wrong with the situation, it doesn't redflag it for nothing trust me, and they are not singling u out of the crowd. Any way they will not steal your $ this has happened before and if they confirm that this was the case the funds will go back to the separate parties. If u were wrong u should just tell the truth as u will get your money faster and SBR will see the hands also, nothing will happen to your money im just saying. There was a similar situation a few months back with them dude swore up and down he was in the right after they showed him the facts and SBR he eventually came out and said what happened, also turned out he was doing some kind of cc fraud.

I noticed that thread you are talking about. But who knows what the truth is, I mean the story behind his confession. People would trade their integrity with the interest or something. An individual is too weak compared with a company. Maybe sometimes you have to take the deal they offer.

[YALILI]

Dude if there software picked this up then something had to be wrong with the situation, it doesn't redflag it for nothing trust me, and they are not singling u out of the crowd. Any way they will not steal your $ this has happened before and if they confirm that this was the case the funds will go back to the separate parties. If u were wrong u should just tell the truth as u will get your money faster and SBR will see the hands also, nothing will happen to your money im just saying. There was a similar situation a few months back with them dude swore up and down he was in the right after they showed him the facts and SBR he eventually came out and said what happened, also turned out he was doing some kind of cc fraud.

I just wanna say: I want and I need SBR review my hands, that is my only hope.

[ButImSuited]

ok I know everyone is going to think Im stupid, but if your playing a live cash game, and you dump chips from one account to another(assuming its not a big bet, big raise, fold thing) wouldnt that be the best thing for the poker room, basically transfer money from one account to another with the book taking a cut? Obviously Tourny play is another thing

[FourLengthsClear]

ok I know everyone is going to think Im stupid, but if your playing a live cash game, and you dump chips from one account to another(assuming its not a big bet, big raise, fold thing) wouldnt that be the best thing for the poker room, basically transfer money from one account to another with the book taking a cut? Obviously Tourny play is another thing

In terms of rake at that table, yes.
In terms of protecting the integrity of the room/network, no.

In the long run the second is by far the most important.

I hope SBR can get to the bottom of this. It could be that "vanora6868" was just drunk! As has been mentioned however, the software the poker rooms use is fairly good.

[mtneer1212]

ok I know everyone is going to think Im stupid, but if your playing a live cash game, and you dump chips from one account to another(assuming its not a big bet, big raise, fold thing) wouldnt that be the best thing for the poker room, basically transfer money from one account to another with the book taking a cut? Obviously Tourny play is another thing

And if the chip dumper utilized a stolen CC or ********** to make the deposit?

[C.S.]

wouldnt that be the best thing for the poker room

The problem is that this isn't a pure poker room. Take this simple example. I deposit 1k and get a $200 cash bonus. You deposit $200 take no bonus, we decide to clean the bonus by going to the poker room, we sit at 2/4 me full stack, you half. I proceed to dump the 1200 to you over the course of a few hands. You take a payout. We just cleared the bonus without a rollover. Again, this is a simple example but I'm sure you get the point. The purpose of the rollover is to give the book a fair shot at a. your money b. the bonus itself by dumping you rob them of that chance. Another one, I steal a CC deposit, lose the funds to you and you take the payout. the book becomes a clearing house for fraud.
Being a poker room, and being a sports book with a poker room are different beasts that need to be approached differently by the company.

[Leo Bello]

The problem is that this isn't a pure poker room. Take this simple example. I deposit 1k and get a $200 cash bonus. You deposit $200 take no bonus, we decide to clean the bonus by going to the poker room, we sit at 2/4 me full stack, you half. I proceed to dump the 1200 to you over the course of a few hands. You take a payout. We just cleared the bonus without a rollover. Again, this is a simple example but I'm sure you get the point. The purpose of the rollover is to give the book a fair shot at a. your money b. the bonus itself by dumping you rob them of that chance. Another one, I steal a CC deposit, lose the funds to you and you take the payout. the book becomes a clearing house for fraud.
Being a poker room, and being a sports book with a poker room are different beasts that need to be approached differently by the company.

Sir, I read a few of your posts, and you are sharp!

[YALILI]

No updates from SBR. Emailed to Lou a few days ago and no response. How long does it take usually?

[BET THE HOOK]

BetOnline has become a really terrible place to play over the lasy few months. Alex C must not be the boss anymore because he is a pretty good manager and had things going in the right direction.

[YALILI]

Almost 3 weeks, no any news from SBR .....

[mh217]

**** these scumbags at betonline..place is a disaster..everyday a new thread about them stealing.

[BET THE HOOK]

Lots of negative threads about BOL lately. I would love to hear from Alex on these matters.

[YALILI]

I have the exactly same experience as you on BETONLINE.

http://forum.sbrforum.com/sportsbooks-industry/1366493-help-betonline-robs-me-11-4k.html

My account has been suspended twice for review by poker department. For both, I have been informed later that there was no problem and I was free to make payout requests. Next, same things happened just like you. They canceled my request for no reason and refused to respond my inquiries. To me, they did everything they could to delay or cancel the payments.

Finally, they accused me of chip dumping on the place where I do not know anybody else. Now it is very clear to me that BETONLINE was intentionally trying not to pay a customer and trying everything they can to steal the money on the customer's account. I filed the complaint 3 weeks ago to LOU but still get no updates on this.

[YALILI]

I just read this thread on 2p2 an aware his screen name is CrackAttack. I played against him quite a bit and can confirm that he is a regular and consistently beat the game he played. I also deposited for about $900 and able to run up to 50k on Betonline. I believed that he could be able to run up to 65k without chip dumping.

I totally agree with you and OP. Surely it is possible.

I deposited 1K on BetOnline and turned up to 16K in a month. But actually I did not play often and the total playing time was about only a week. I am a not a reg due to my bankroll. I am a gambler in poker but I think I did pretty good as a gambler. Gambling in poker does not mean chip dumping, does it?

I still remember once I deposit a few hundred bucks in FTP and won to more than 2K, and requested cashout in the same night. FTP suspended my account for possible fraud and review my hand plays. I totally understand that my behavior is a little suspicious for a normal player to FTP, but as I said I am not a player, I am a gambler. After a few days their review was over and my account was restored. I successfully cashed out later. I must say that my experience with FTP on that issue showed that FTP is very professional in dealing with these issues, not like BETONLINE.

[prop]

Don't expect much help here YALILI, BetOnline is a major source of income for SBR. Be sure to file a BetOnline ripoff report and try posting at a legit site like casinomeister.com.

[d00d]

Don't expect much help here YALILI, BetOnline is a major source of income for SBR. Be sure to file a BetOnline ripoff report and try posting at a legit site like casinomeister.com.

this was my experience when bookmaker robbed me of an $1,800.00+ winning wager. They provided no proof to void my wager but SBR refused to help in any way.