Last week I placed a teaser on 5dimes. I request the ORIGINAL LINE (for ex....the drop down menu may be -8.5 @+115 but the other option is -7 @ -110) Naturally I would like the tease to take affect on the -7 line to have a new line of -1. Last week when I did this, they honored it.
However just now they didnt. They said you can only tease from the line they set (in this case -8.5 @+115 to -2.5) - this may not seem major here, but in other situations it is! When I asked why the "manager manny" said "because that's the way we want it." When i stated that wasn't the case, he said it has been for years and tell me who did it for you bc i will fire them.
Thats a load of BS in my opinion. 5 dimes use to be amazing in customer service. I admit I am really disappointed.
So, they offer duel lines on teasers and will only let you tease based on their preference. Basically, they are stealing points. If they ate teasing you from -8.5 @+115 rather than -7@-110...your final teaser number is still juiced at teaser rate (ie -2.5 is same juice rate at -1). I hope i am making sense here
Has anyone else had this experience?
However just now they didnt. They said you can only tease from the line they set (in this case -8.5 @+115 to -2.5) - this may not seem major here, but in other situations it is! When I asked why the "manager manny" said "because that's the way we want it." When i stated that wasn't the case, he said it has been for years and tell me who did it for you bc i will fire them.
Thats a load of BS in my opinion. 5 dimes use to be amazing in customer service. I admit I am really disappointed.
So, they offer duel lines on teasers and will only let you tease based on their preference. Basically, they are stealing points. If they ate teasing you from -8.5 @+115 rather than -7@-110...your final teaser number is still juiced at teaser rate (ie -2.5 is same juice rate at -1). I hope i am making sense here
Has anyone else had this experience?