BetOnline SlowPays

5mike5 · 10-20-11, 12:29 PM

BOL should be renamed DELAY.com or EXCUSES.com....everyday now finding out many many players being delayed...jump ship guys and get to a book u dont get delayed on payouts...this is pathetic...funny how "processor" has no problem raking in deposits, but has a problem with so many payouts

obeebs · 10-20-11, 12:46 PM

My 8k payout was approved on the 10th. Today is 9th business day on 3-10 day estimate. Hope I dont face similar delays but my confidence is waivering.

Indiana40 · 10-20-11, 12:52 PM

My 3.5K was approved on Oct 5th. I was patient and waited for 10 days and nothing. After seeing feedback I think this is wide spread. I would like to find a place that is better to customers. Any ideas?

footballfanstan · 10-20-11, 12:53 PM

Oh come on guys didn't you read my other thread, Betonline CSR today told me that the 10 day clock doesn't start until they're processor sends the payment! They informed me it doesn't matter when I request/they approve my wire payout its all about when the processor sends it.

5mike5 · 10-20-11, 12:57 PM

u just need to read the threads buddy...tons of players have been delayed well over 30 days for 10% of ur withdrawl...i hope it get to u soon, but whatever the story BOL tells u is a delay tactic...whenever u do get ur money, get smart and go to a book u never have to worry about getting a withdrawl

Indiana40 · 10-20-11, 12:58 PM

I have a hard time beliveing that and if it is factual, then BOL is setting expectations they cannot meet (ie 10 business days). How can SBR rate this a B+ book if this is the case?

5mike5 · 10-20-11, 12:58 PM

Originally posted by Indiana40

My 3.5K was approved on Oct 5th. I was patient and waited for 10 days and nothing. After seeing feedback I think this is wide spread. I would like to find a place that is better to customers. Any ideas?

there are many places, ive never had to wait on a 5dimes payout..BI has good rep. too, but 5dimes the best, especially for U.S. customers

Indiana40 · 10-20-11, 01:06 PM

Thanks Mike.

5mike5 · 10-20-11, 01:08 PM

YW..goodluck wherever u decide to play indiana40

mkm311 · 10-20-11, 01:47 PM

You can get out a max of $3,300 in a week using ** and **.
$2,500 ** $800 monygram Fees are $185 and $80

5mike5 · 10-20-11, 06:31 PM

SBR should put up a warning to anybody who comes here to actually get a RECOMMENDED book and deposit at BOL(i almost did this same thing after vip.com closed, but thank god i went 5Dimes instead)..i mean the whole freaking point of SBR is to help players chose a good, reliable online sportsbook....very sad for a newcomer to see BOL is recommended AND rated B+....hope no1 actually does this and hope they read the threads and OUR warnings so they can get with a reliable book that doesnt LIE and DELAY every wire

DJToad · 10-20-11, 09:41 PM

BetOnline Issues

I feel for all you guys. I'm a first time BetOnline user and I've been trying to receive a $300 payout for 4 days now. The first time they changed their fees on me. All the customer service reps tell a different story. The second time the notes said "Cancelled per customers request" when I haven't even told them to do that. I finally got a ** tracking number today and tried to pick up my $300 payout but was told I could not. I drove 30 minutes into town for nothing. Somehow my address on my profile was changed from Kentucky to Kansas. Another BetOnline delay tactic I guess. I called BetOnline as soon as I was told I was denied from ** and the rep kept putting me on hold (I guess trying to think of something to say). I'm now supposed to wait another 24-48 hours for this payout to process. So far not a good first time experience with BetOnline.com. Will update when I actually get cash in my hand.

margymotek · 10-20-11, 11:56 PM

Check

margymotek · 10-20-11, 11:59 PM

Sorry bout that.

First post didn't go up. Anyway, I wanted to let everyone know that around 2pmET today, the wire finally showed up in my account. Five deadlines came and went and after 31 grueling days of fighting with management and chatting on here waiting for the situation to be resolved, I do have my wire.

However, I've closed my account with BetOnline and asked never to be contacted by them again. Way to many lies throughout this whole thing and I'd be a fool to try them again. They did pay, but when people lie to you about simple details that need no lying (like we didn't send the transfer yet OR we had the wrong info) they cannot be trusted with your money. They're not even close to a B+ book and you can guarantee they'll be off the board in a couple of years.

Good luck to everyone waiting for a payout from BetOnline ... you have my sympathy!

-M

bigboydan · 10-21-11, 12:20 AM

Originally posted by DJToad

I feel for all you guys. I'm a first time BetOnline user and I've been trying to receive a $300 payout for 4 days now. The first time they changed their fees on me. All the customer service reps tell a different story. The second time the notes said "Cancelled per customers request" when I haven't even told them to do that. I finally got a ** tracking number today and tried to pick up my $300 payout but was told I could not. I drove 30 minutes into town for nothing. Somehow my address on my profile was changed from Kentucky to Kansas. Another BetOnline delay tactic I guess. I called BetOnline as soon as I was told I was denied from ** and the rep kept putting me on hold (I guess trying to think of something to say). I'm now supposed to wait another 24-48 hours for this payout to process. So far not a good first time experience with BetOnline.com. Will update when I actually get cash in my hand.

First off, Welcome to the SBRforum

If you feel you might be in the need of some assistance please fill out a complaint form and one of us will be more than happy to inquire to BOL on your behalf and find out whats going on with your issue.

5mike5 · 10-21-11, 09:13 AM

Originally posted by margymotek

Sorry bout that.

First post didn't go up. Anyway, I wanted to let everyone know that around 2pmET today, the wire finally showed up in my account. Five deadlines came and went and after 31 grueling days of fighting with management and chatting on here waiting for the situation to be resolved, I do have my wire.

However, I've closed my account with BetOnline and asked never to be contacted by them again. Way to many lies throughout this whole thing and I'd be a fool to try them again. They did pay, but when people lie to you about simple details that need no lying (like we didn't send the transfer yet OR we had the wrong info) they cannot be trusted with your money. They're not even close to a B+ book and you can guarantee they'll be off the board in a couple of years.

Good luck to everyone waiting for a payout from BetOnline ... you have my sympathy!

-M

this post says it all...WARNING...and least this guy is smart enough to see the writing on the wall...5 deadlines and 31 days to get a wire, while being lied to the entire time...no wonder alex has disappeared...nice to see some1 be smart and close the account and go to a book where u dont have to deal with liars, delays, and all around b.s.

slash · 10-21-11, 10:08 AM

However, BetOnline is not one of the all too common examples of a sportsbook that plans to get by on*a home run website name while leaving other parts of the business lacking. BetOnline ownership has invested in experienced wagering and customer service managers who understand that the sportsbook's first priority is service over sales. This attitude is passed along to the staff during training classes that each wagering clerk and service agent is required to pass. BetOnline treats players with respect and aims to gain a player's loyalty*by providing VIP level service.

5mike5 · 10-21-11, 10:17 AM

havent seen any service or CS being helpful in these posts either...rather the complete opposite

slash · 10-21-11, 10:50 AM

Originally posted by 5mike5

havent seen any service or CS being helpful in these posts either...rather the complete opposite

According to the sbr review, this is how things are...

5mike5 · 10-21-11, 10:57 AM

Originally posted by slash

According to the sbr review, this is how things are...

...that was a good 1

Ricki Roma · 10-21-11, 11:07 AM

I was just about sign, up for BO...

Not anymore..

footballfanstan · 10-21-11, 11:20 AM

Well guys another day and no pay for me. I'll update you shortly in my thread.

Indiana40 · 10-21-11, 04:27 PM

Originally posted by footballfanstan

Well guys another day and no pay for me. I'll update you shortly in my thread.

Footballfanstan, I am going through the same thing. I believe asking for a wire is a real issue. I asked for mine on Oct 5 for 3.5K. There has to be a better way than a wire from BOL. If there are having severe processor problems sending money out (and not in which does make a lot of sense to me) then I would suggest they do not do bankwires until they work.

Absolutelyonfire · 10-22-11, 09:19 AM

Received this email this morning concerning my payout request :-

Hi xxxx,

You should expect a delay regarding your wire payout request to be posted in your banking account we apologize for the inconvenience at this time.

Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.

Sincerely,

Erick
Player Services Department
Email:cs@betonline.com
Phone:1-800-977-4717
Fax:1-800-452-4701

5mike5 · 10-22-11, 09:29 AM

LMAO...no shit BOL....nice of them to tell u what the forum has known for a very long time now...goodluck and hope u recieve it soon buddy

Mr_Saratoga · 10-22-11, 09:47 AM

Reading all of these posts it sounds to me like this is basically a recreational book that is not equipped to handle larger wins with the mentality being that if there is a larger payout they will just dance through the time delay and not worry about it as they are getting their recreational deposits. If you look to withdraw over the ** or ** limit you should look somewhere else to play.

obeebs · 10-22-11, 10:15 AM

I got that same email this morning at 1am. It came only a few hours after being told on Live Chat that I could expect my payout by Monday. Ugh.

DJToad · 10-23-11, 10:53 AM

Originally posted by DJToad

I feel for all you guys. I'm a first time BetOnline user and I've been trying to receive a $300 payout for 4 days now. The first time they changed their fees on me. All the customer service reps tell a different story. The second time the notes said "Cancelled per customers request" when I haven't even told them to do that. I finally got a ** tracking number today and tried to pick up my $300 payout but was told I could not. I drove 30 minutes into town for nothing. Somehow my address on my profile was changed from Kentucky to Kansas. Another BetOnline delay tactic I guess. I called BetOnline as soon as I was told I was denied from ** and the rep kept putting me on hold (I guess trying to think of something to say). I'm now supposed to wait another 24-48 hours for this payout to process. So far not a good first time experience with BetOnline.com. Will update when I actually get cash in my hand.

I have cash in my hand!! It actually came through! I'm still not a fan of BetOnline. They need to straighten their act up.

5mike5 · 10-23-11, 10:58 AM

i sure wouldnt have 1.00 there