I have been waiting for **** payout from Betonline for 4 weeks...Help !!!!

[tristan]

Hi everybody. To sum up:
i made payout request the 9th of september. At that time i wanted to use moneybookers method but i was told it wasn't available for the moment and so i was propose to choose wire method. I accepted. What a big mistake i made... If i can give you an advice: never request a payout using wire with BetOnline. They tell you you'll receive money within 10 days... what a good joke, i've been waiting for 4 weeks now. First i was told money should arrive no longer than the 26th of september, and then another message told me no longer than the 29th of september...And today i haven't received my 5000 usd payout yet... As i didn't see money arriving, i went to my bank and asked them if it was possible to trace the wire. They told me that would be easy for them to find the trace of the "supposed" wire, they just needed name of the bank, phone number of the bank, day the wire was sent, and most important, the transaction ID of the wire, coz every wire has a transaction ID. So several time i asked Betonline these informations, but up to now they always refused to provide them to me ! Why??? For me the reason is simple: wire hasn't been sent yet. I see i'm not the only one on this forum who's waiting for a wire payout from BOL, and i think that in all accounts one can see "paid" for statut, but in reality wires haven't been sent yet. Last thursday i asked Moneybookers a payment using wire, and despite the week end money was there on my account tonight !!! What a difference compared to Betonline. I've nothing to complain with their customer representatives on live chat , coz honestly i've always had good persons to explain my problems, but the CS can't do payout department's job!And payout department is totally incompetent and lacks of professionalism ! What do i have to do to get my money after one month ? Go and post on every forum that customers should avoid BOL ???
What's more there's one thing i don't understand: SBR is a very good forum, every time i want to register with a book i first have a look at what can be said on SBR, but as i told before i'm not the only one to have problems with payout from BOL, there are complaints almost every day...So: how is it that SBR doesn't downgrad BOL ???How is it? That's a mistery for me... And yet it's clear that BOL is far but very far from being as competitive as other big books such as Pinny and others....

[msdw1]

I requested a wire payout a few days ago and your post is making me worried. My request is still under review but now I am thinking of just cancelling it. Their processor already has problems just issuing checks, which are much easier to execute than wires.

[BET THE HOOK]

Wow! Email Alex at Alex@Betonline.com. He will get you squared up.

[sharpcat]

I expect SBR to continue protecting their sponsor book here, I doubt we will see any SBR mods starting a thread warning players about this matter like we do for non-sponsor books like Sportsbetting.ag and Sportsbook.ag.

Its been a well known fact for months now that Betonline is struggling to pay players but much like Betphoenix posters here at SBR will hear nothing of it until Betonline can no longer pay SBR off.

[oGURLz]

I'm in the same boat as you. Requested a wire on the 14th for ~4.2k. Still haven't received it yet. I have no idea what the heck is going on but it's really awful that the customer service is being so shady about it.

[erickvivar]

I personally prefer that a book put straight forward that they do not support wires than having a player going through what tristan is going. If we have to receive it via p2p let it be, but lets dont take long steps with it.

[bubba]

posted by alex today in another thread today...........

I met with payment processing on Friday and again this morning. With the possible exception of one wire that we're chasing (sent by us 9/19, legit player still waiting), we're on time as promised (finally!) with all of our payments to players.

Perhaps you noticed it too--quiet on the forum about payout problems on BetOnline, and so you felt compelled to post an imaginary problem on a bunch old threads where any old payout issue was consequently resolved (and they ALWAYS are, we have NEVER not paid a player).

So while I await your player id as requested via PM, till then I have to call SHILL--and will apologize if proven that you're a legit player with a legit beef otherwise.

This is a SHILL-ish faux compliment if I ever heard one: "the site is great and all the feature are user friendly." That sounds to me like someone who's never placed a bet at BetOnline.

SHILL.

Alex

[kisado]

Man, F this book. Their scheme is like this: Put up tempting lines, low juice, and a variety of sports, and offer ridiculous bonuses to lure customers in. Then, when they win, slowpay the sh*t out of them all the while lining the pockets of SBR so nary a negative word can be said by SBR mods to warn potential players of the problem.

Mods....how in the WORLD is this book rated an A-? Please answer this with a straight face.

[Justin7]

Tristan,

Did you file a complaint?

While I don't know if they are having processor issues, I know of a pro-player that was paid 6-figures via book to book transfer. I'm more worried about their recent CS issues than solvency.

[sharpcat]

Man, F this book. Their scheme is like this: Put up tempting lines, low juice, and a variety of sports, and offer ridiculous bonuses to lure customers in. Then, when they win, slowpay the sh*t out of them all the while lining the pockets of SBR so nary a negative word can be said by SBR mods to warn potential players of the problem.

Mods....how in the WORLD is this book rated an A-? Please answer this with a straight face.

This.

And their slow pay tactics are amateur they can not even make excuses instead CS just play stupid and tell you to email the payout department who of course never respond.

[tristan]

Tristan, Did you file a complaint? While I don't know if they are having processor issues, I know of a pro-player that was paid 6-figures via book to book transfer. I'm more worried about their recent CS issues than solvency.

Yes i filed a complaint immediately after my post on forum. I'm now waiting for SBR answer. In the same time i think i will follow "bet the hook" 's advice and email Alex at Alex@Betonline.com

[SBR Lou]

Yes i filed a complaint immediately after my post on forum. I'm now waiting for SBR answer. In the same time i think i will follow "bet the hook" 's advice and email Alex at Alex@Betonline.com

Hi tristan,

I understand the desire to email as many folks as you can at once, because you're anxious about your withdrawal... However it'd basically amount to us having the same conversation as you with the same people. =)

We've responded to you by email and contacted the operations manager.

[choo]

Hi tristan,

I understand the desire to email as many folks as you can at once, because you're anxious about your withdrawal... However it'd basically amount to us having the same conversation as you with the same people. =)

so what's the point of filing a complaint?

[Legions36]

They paid me multiple times no problem for good amounts, so i dont think u will have to worry about being paid. U just might have to wait thats the issue.

[michael_li]

Right now the are some problems with wires in some of the books, thats why I dont have much money under my balance and just keep using any P2P available.

I rather have a book to tell me that they cant do it than come up with excuses on why its delayed.

[bluesquad]

Wow Just now I was thinking to use them again, I had one single payout from them a long time ago (last year) and had my wire without any problems, but with so many complains about betonline payout problems it makes me scared to use them again.

[bubba]

Tristan,

Did you file a complaint?

While I don't know if they are having processor issues, I know of a pro-player that was paid 6-figures via book to book transfer. I'm more worried about their recent CS issues than solvency.

how much did betonline charge for said transfer?????

[Beedub16]

How exactly does P2P work?

[BetOnline]

Is there someone on this forum that has NOT been paid by BetOnline?

Answer is no.

Do you hear about the problems every book encounters occasionally on getting players paid here?

Answer is yes.

We have TONS of SBR players. We've never NOT paid a player. Sometimes it has been slow. Generally, it's within our stated levels of service. Exceptions occur, that's life post BF. Good thing is: you know you'll get paid. So you never have to worry.

We DO have a great offering--better than most. We ALWAYS pay. We're a great out; come on in. Choose not to--miss out on some great stuff--whatever.

You're welcome here. We're NOT afraid of your action (higher limits oh and higher p2p payouts than 5D every day); no one has better lines and takes bigger bets (for US guys). You will get paid. You know that.

'Nuff said.

Cheers
Alex

[BetOnline]

I'm in the same boat as you. Requested a wire on the 14th for ~4.2k. Still haven't received it yet. I have no idea what the heck is going on but it's really awful that the customer service is being so shady about it.

FYI rec'd payment today.

[lovetowager]

FYI rec'd payment today.

So it took 15 business days as opposed to 10?

Is that correct?

Thanks Alex!

[BetOnline]

Yup, apparently. Did he get paid? Yes.
Was it late and with some hassle? In this instance (and some other widely publicized ones), yes.

We deal in thousands of transactions daily (we're the fourth largest sportsbook in the US now)--how many complaints does anyone in volume get? We're here to fix it, sort it and ensure the player gets paid.

Do they get paid? Always.

Alex

[BetOnline]

how much did betonline charge for said transfer?????

Same as Bookmaker (A+)

[lovetowager]

Yup, apparently. Did he get paid? Yes.
Was it late and with some hassle? In this instance (and some other widely publicized ones), yes.

We deal in thousands of transactions daily (we're the fourth largest sportsbook in the US now)--how many complaints does anyone in volume get? We're here to fix it, sort it and ensure the player gets paid.

Do they get paid? Always.

Alex

[bubba]

Is there someone on this forum that has NOT been paid by BetOnline?

Answer is no.

Do you hear about the problems every book encounters occasionally on getting players paid here?

Answer is yes.

We have TONS of SBR players. We've never NOT paid a player. Sometimes it has been slow. Generally, it's within our stated levels of service. Exceptions occur, that's life post BF. Good thing is: you know you'll get paid. So you never have to worry.

We DO have a great offering--better than most. We ALWAYS pay. We're a great out; come on in. Choose not to--miss out on some great stuff--whatever.

You're welcome here. We're NOT afraid of your action (higher limits oh and higher p2p payouts than 5D every day); no one has better lines and takes bigger bets (for US guys). You will get paid. You know that.

'Nuff said.

Cheers
Alex

i agree with most of what you said here but betonline CANNOT use black friday as an excuse. betonline was slower and behind the top books in almost every aspect of payouts (limts, options, speed, cost etc) for years and the problem was never corrected before black friday.

[bubba]

Same as Bookmaker (A+)

i hate when you say this. it sounds childish. its your right to charge whatever you want for any withdrawl method (and your customers right to choose whether or not you want to play there).

but saying that bookmaker doing something makes it right for betonline to do it doesnt sit well with me. if bookmaker robs players, is it ok for betonline to do it? be your own book and treat customers fairly. i would hope there is some merit behind the 300$ transfer charge more then "they do it so we do it".

[BetOnline]

That's 100% correct. We've been SH*T at payouts for yonks--had the WORST payout processor I've ever seen...
spent months sorting it; launched new ones for Sept, some teething pains... and now 99% of payouts are flawless and on time.
Even the moaning here is reduced--as volumes skyrocketed as they do this time of year (esp with the NFL win rate this season).

We sucked at payouts. We've fixed it (still working at getting p2p fees down though) -- but we have higher limits (esp p2p) than many A+.
We sucked at deposit methods (no b2b, nt, mb, **, amex...). Fixed it--no one is better now (for US players). No one.
We've always had better limits and lines than most--only got better--and no one is better for US players now.
Added LIVE betting, better than anyone on any metric.

You're welcome to come and play here. Prefer somewhere else? Fair play, enjoy.

But you will get paid by BetOnline when you win (we've cut exactly ONE player since I got here two years ago--after paying him after his weak angle shot). We're not some small time CR book you've never heard of or some new shop out of the Phillipines.

We're BetOnline. It's what you do. Because you can.

Cheers
Alex

[sharpcat]

Yup, apparently. Did he get paid? Yes.
Was it late and with some hassle? In this instance (and some other widely publicized ones), yes.

We deal in thousands of transactions daily (we're the fourth largest sportsbook in the US now)--how many complaints does anyone in volume get? We're here to fix it, sort it and ensure the player gets paid.

Do they get paid? Always.

Alex

Alex,

Why not just fix the issues with your payment processing and customer service? This would be 10x easier than coming on here and apologizing and making excuses all of the time.

Are you suggesting that you guys have a higher volume of players than Cris/Bodog/5dimes/Olympic/Jazzette? Because I rarely hear anywhere near as many complaints from them as I do about Betonline. I have requested 5 payouts this year from Betoline and not a single one has been processed and delivered in a timely fashion. Am I just that unlucky that all 5 times I have requested a payout I have been one of the unfortunate few who have had delays?????

I have recently zeroed out my balance besides a few pending futures and I will not be playing with Betonline anymore until they can present themselves as being financially stable and capable of paying in a timely fashion. Teach your customer service department and management how to communicate with your players and start paying on time and stop jerking players around and slow paying them and I will come back.

-Fix your live chat it never fukkin works and reps only respond every 10 minutes.
-Quit this send email to bonus department, payout department, wagering department, etc. bullshit.
-Teach your CS reps how to talk to players respectfully without lying to them.
-Tell management to stop taking lunchbreaks all fukkin day long (or was this just CS lying to me again???)
-fix your processing issues and start paying your players in a timely fashion.
-Quit charging ridiculous fees for services that others do for free and than not being able to perform that service.

This book is a fukking train wreck right now!!!!!!!!!!!

[Stumpage]

Alex, you might want to choose a different thread to do the self-congratulating and chest thumping. A poster is concerned that his request for payment made nearly a month ago has still not been finalized, and you decide this is the perfect opportunity to break out the pom-poms and varsity cheers?

I wouldn't play at Betonline were it the last sportbook on Earth, but were I sitting on the fence I wouldn't be entirely encouraged by the manner in which you're spewing here.....

[BetOnline]

Stumpage, he's been paid, mate.

Sharpie, we always delay any payment to you just to wind you up.
And on volume of players, yes, all but Bodog and Jazette (D-).

Cheers
Alex

[Legions36]

Im glad Alex is sticking up for them finally hes tired of all the ridiculous petty complaints here and is speaking up. To be honest im sick of all the petty ass complaints to try and ruin the rep of this standup book from my experience and also my friends. Everything Alex is saying is true and not swaying from the truth at all. He is being humble on the mistakes and being cocky on his pluses that other places don't have. All u idiots that keep whining about bullsh-it don't know how to make $ obviously and if u can't wait for really great perks than u shouldn't be betting than. All i know is im glad i have this book as an out and trust me i don't mind if i have to wait sometimes. All these threads i see are just pathetic and u guys know it. Seriously guys man up and learn how to make $.

[tristan]

I haven't known BOL for such a long time Alex, that's why i'm worring a little about my payout... But if you tell us that every customer has always been paid on BOL i'm ok to believe you. I simply would have prefered that BOL clearly told me they had issues with their payouts via wire and admit they hadn't processed my payout rather than trying to make me believe it has been processed. Coz honestly if payout had been processed around the 9th of september, i would have received money for a long time now....So i'm blaming payout department for not being honest with its customers. I want to precise in that case i'm blaming payout department and not customer service representants from live chat; I know some of you have had bad experiences with CS representatives too, but as far as i'm concerned i've always had welcoming persons on live chat, particularly Sophie who really tried to help me, but there are some problems that payout department is the only one able to resolve...
I have had news from Lou, she contacted BOL and informed me that according to what BOL said her, money should arrive on my bank account on Friday ! I hope so... I'll wait and see.....and will keep you informed.

[baller24]

Tristan, we are in the same boat. I made a request on Sept 4th I think it was for 9k. Their staff is a joke, they have told me so many lies. They tell me everyday they are running a tracer on the wire, yet I never hear the results of the tracer. This is my first time playing with them, im expecting to not get paid.

[Legions36]

Tristan, we are in the same boat. I made a request on Sept 4th I think it was for 9k. Their staff is a joke, they have told me so many lies. They tell me everyday they are running a tracer on the wire, yet I never hear the results of the tracer. This is my first time playing with them, im expecting to not get paid.

U will get paid, they don't care about $ like that there. From what i hear they are backed by ridiculous $, no one could bankrupt them.

[tristan]

Tristan, we are in the same boat. I made a request on Sept 4th I think it was for 9k. Their staff is a joke, they have told me so many lies. They tell me everyday they are running a tracer on the wire, yet I never hear the results of the tracer. This is my first time playing with them, im expecting to not get paid.

I may be stupid but i believe Alex who says everyone 's always been paid on BOL. The problem is to be patient...very patient... As far as i'm concerned, i had reached my limit, that's why i posted compaint. But don't worry Baller 24, you'll see your money back. To get is sooner, you should post a complaint on forum or contact directly Alex from BOL using that email: Alex@Betonline.com
And i hope we'll both have very soon good news arriving on our bank accounts!