"Please note that your Houston Astros -2.5 +615 for $1000 to win $6150, ticket # 8999726, has been voided due to it being a bad line. The correct line is Houston Astros -2.5 +480. The funds have now returned to your account."
I disagree that this was a bad line. They're saying the line was off by over 100 cents, but on such a big underdog the cents are worth much less - it's a difference of only about 3.2%. Plus no other sportsbook posts those alternative -2.5 lines, so there was no market to compare it to say that it was "errant". I decided the bet was +EV based on my handicapping, but it is a big stretch for them to claim that it was an obvious bad line. I feel like they made a small pricing error, which is unfair to retroactively fix by simply cancelling the bet, so the wager should be reinstated. Am I right?
I tried to talk some sense into Tony, but he wasn't in yet. One of their other managers wasn't very helpful at all. I just filed a complaint with SBR - we'll see what they have to say.
I disagree that this was a bad line. They're saying the line was off by over 100 cents, but on such a big underdog the cents are worth much less - it's a difference of only about 3.2%. Plus no other sportsbook posts those alternative -2.5 lines, so there was no market to compare it to say that it was "errant". I decided the bet was +EV based on my handicapping, but it is a big stretch for them to claim that it was an obvious bad line. I feel like they made a small pricing error, which is unfair to retroactively fix by simply cancelling the bet, so the wager should be reinstated. Am I right?

I tried to talk some sense into Tony, but he wasn't in yet. One of their other managers wasn't very helpful at all. I just filed a complaint with SBR - we'll see what they have to say.