Once upon a grey and dreary Friday night, a small-time gambler, ventures to make a deposit into an A+ book.
Here follows our unfortunate protagonist's itinerary detailing his depressive ordeal...
Time of call to 5dimes Sportsbook to get the name of some dude who has two last names: 7:30 PST
Time Stamp on Receipt of "MoolahOunce" deposit made at the largest retail pharmacy chain in the U.S. whose name is a three letter acronym: 7:45 PST
Time of call-in to 5D to provide reference number: 7:47 PST
INTERMISSION - I picked up some to-go, got home, ate dinner, took a sh*T, and smoked a bowl. - INTERMISSION
Time of log-in to 5Dimes website to see whether or not my deposit had been credited: 8:35 PST
Time of call to 5Dimes to inquire as to why my deposit had not been credited: 8:37 PST
Explanation given was that the transaction had been rejected. Now, at this point, I just think it's simply good customer service, not to mention, basic business practice, to call the customer and let him/her know that this was the case. Anyways, I didn't mention this to the representative, I simply verified the information and requested that they submit it again. At this point, the representative, apparently, resubmitted the transaction. It failed. The representative tells me that I need to contact "CheddarPound" because there must be some sort of error.
Time of call-in to "CheddarPound": 8:56 PST
-CheddarPound Representative and I verify that indeed there are no errors on the information I have provided. She assures me there is absolutely nothing wrong with the transaction.
Time of call-in to 5Dimes to tell them there is no error: 9:05 PST
-5Dimes representative submits the transaction for the third time and cautions me that if it fails this time, I will have to go back to the store to pursue matters there. A headache, to be sure.
Time of deposit being credited: 9:30 PST
- Of course, they continue to f*ck with the client by only crediting the deposit amount and not the fees. Furthermore, the freeplay bonus I am entitled to, which I have gotten on EVERY single deposit, and which was promised to me by a previous CSR, was also NOT credited.
Time of call-in to ask them to credit the fee amount and my freeplay bonus:9:45 PST
Time of completion of P2P Deposit: 10:00 PST
Customer service was severely lacking throughout this entire ordeal. I was on hold for over 10 minutes at one point. On the penultimate call I made, the phone rang for over 2 minutes with no answer. I shall play this small roll out with aspirations of smashing this so called A+ book, then I will move on to greener pastures, which happens to be nowhere really, at this point in time...
EPILOGUE:
Some of you may mock at our protagonist's complaints, but I ask, are they not warranted? For one, this is supposedly, an A+ Book, not some Mickey Mouse operation. If this is A+ then I, your narrator, am in fact, John F. Kennedy. Now, I understand what an asset 5Dimes is to the US Market; I understand the beauty of their lines, and I appreciate the proverbial cornucopia of sports betting options they offer. I am aware of all this. However, this meager excuse for "Customer Service" is lamentable to say the least. I only hope our quixotic leading character will avert such future quibbles on his quest to conquer the sports betting terrain.
