I emailed my decision to Tony. Now we wait. I chose to cancel all correlated ifs.
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At this point my account was reset to 300 which the note says was my balance before the first RIF was made. A far stretch from 950. Trying to get somebody to talk to me about it on the phone. Keep yall posted.Comment -
The WILL NOT FOR ANY REASON allow you to speak to Becky or Tony on the phone. Live chat is the only option. Anybody know why they are too important to speak to you about the money you deposit into their book?Comment -
Trying to get one of them on live chat now to ask why they reset me to 300 instead of letting me take the offer Tony made.Comment -
OK so I got Tony on live chat and told him Becky placed my balance at 300 and he said it was my balance before the correlated RIF wagers. He said after she did the math I kept ending up negative so he gave me the 300. I didnt agree with the math so we went over the plays 1 at a time. 434 wagers. I ended up right and got 700 instead of 300 and he gave me LIFETIME DOUBLE BONUSES and any other reward option they have FOR LIFE. He made up for all this I would say. He did offer to let me keep the 250 instead and all go back to normal but after he convinced me the other deal was better I took it. I just felt like lifetime double bonuses on losses v/s cash in my account is like saying in advance I am gonna lose. But at the end of the day we all know we gotta lose sometime. If you read the chat you will enjoy some of our talk. Tony stayed cool and I did too. I kissed a little but a few times but after all I did break a rule but did so UNKNOWINGLY. Read the chat log and enjoy. Tony is not always an ass. He was very fair in my case I think. Glad I stayed cool because I was pissed yesterday. At least I got my 700 instead of the 300 Becky put in my account. It all worked out and I absolutely reccomend this book to anybody.
Please wait for a site operator to respond.
You are now chatting with 'Luigi'
Luigi: Hello. How may I assist you today?
steve: I was told to contact Becky
steve: xxxxxxxxxx
Luigi: Let me check if she is available
Luigi: My apologies but the operations manager is not online anymore.
steve: OK I can also deal with Tony. He also knows what is going on. They said to contact either one.
Luigi: Ok
Luigi: I am checking with him please bare with me
steve: ok great.
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: greetings
Tony: becky was going over your account
Tony: i'll have to review what she did with it
Tony: give me a moment please
steve: Hey Tony I tried since we talked last night to get back with you
steve: ok
Tony: well, i do sleep
Tony: so that has to happen sometime
steve: It seems she reset it to 300 instead of letting me accept the offer you gave me.
Tony: well, you were zero
Tony: then she and i went over it this morning
steve: i know youre a busy guy and almost every player wants to talk to you
Tony: and checked all the net deposits and payouts since you started making these plays
Tony: it was determined that no matter how we added you up
Tony: with voiding correlated plays
Tony: or voiding the correlated and the original
Tony: nothing would get you positive
Tony: but before you started making all these plays, you made a $300 deposit
Tony: and your payouts exceeded your deposits by $150
steve: I must be really adding wrong because most of the plays I found were losses or no action
Tony: but you paid about $150 in fees for those payouts
Tony: then you really are adding wrong
Tony: i'll just give you why we came up with the number we did
Tony: then we'll start adding
steve: ok cool
Tony: so if you had never found any of these correlated plays, and we look at all your other play, you lost
Tony: so we're going to wipe absolutely everything
Tony: as there's no way to find a block of wagers that were winners
Tony: and reset you to where you were when you deposited
Tony: as since that deposit, the payouts and deposits are almost identical
Tony: so
Tony: next thing we need to go is go thru why you end up negative on all the plays
steve: The biggest reason this happened is because when i wager from a smart phone you cant see all the teams on the plays you have to choose from
Tony: would you like to start from the oldest play or the newest play?
steve: and because i didnt know it was against the rules. i just let the system be the boss because yall have more wagering options than anywhere on the planet.
steve: the oldest is good
Tony: well, in this case, the system had an error in it
Tony: ok, oldest play
Tony: if i'm not mistaken its from 8/25
steve: yes
Tony: teaser with balitmore ravens
Tony: to the ravens in the 2nd half
Tony: you were +59.52 on that one
Tony: and the subsequent RIF would have action, as it is if win or push
Tony: of course we can do this two different ways
steve: right
Tony: as we can also void anything correlated (the original wager and the correlated)
Tony: for our purposes, we'll void only the correlated on this run
steve: ok
Tony: and if that gets into the negative, we'll start again with voiding everything
Tony: so i'll be numbering these with a running tab of wins and losses
Tony: 1) +59.52
steve: gotcha
Tony: going thru them to find the next one
steve: me too
Tony: let me know if you find one before i do
Tony: 8/27
Tony: seattle denver over 27 in a teaser
Tony: to seattle denver over 16.5 in 2nd half
Tony: won $45.45
Tony: 1) +59.25 /// 2) +45.45
steve: Is that really correlated because you can win one but lose the other
Tony: if you bet over
Tony: and you correlate it to over
Tony: and it is 100% correlated
steve: ok
steve: the next i think is on 9/5
Tony: working my way there
steve: 46.34 win on maryland 1st half off of maryland for the game in a parlay
steve: is that correlated even though other teams are in the parlay?
Tony: yes it is
Tony: i just haven't gotten there yet
Tony: 1 day away
steve: ok sorry
steve: Tony I am a good customer who is a lifetime loser. You gotta know I didnt do this on purpose or I would have racked up right?
Tony: marland 1st half correlated to maryland for the game
steve: yes thats it
Tony: and maryland 2nd half correlates to maryland game
Tony: 1) +59.25 /// 2) +45.45 /// 3) +66.69
Tony: yes, but on purpose or not, these are getting voided
steve: even though other teams have to win on the parlay
Tony: the parlay is a winner
Tony: you get the $201.46
Tony: you just don't get the attached plays as action
Tony: as they are correlated
Tony: you get to keep the original plays
Tony: if that works out better for you
Tony: all i'm concerned with is the correlated plays
steve: correct
Tony: then if it works better for you to void the correlated plays and the original plays, then you can do that as well
Tony: and if it works better to start with $300, we'll do that
steve: gotcha
Tony: as that would be voiding absolutely everything, correlated or not
Tony: all these options, you get the one that works best for you
steve: 9/8 is the next on saints
steve: 79.05
Tony: yes
Tony: got it
Tony: caught up
Tony: 1) +59.25 /// 2) +45.45 /// 3) +66.69 /// 4) +79.05
steve: saints 2nd half off of saints in a teaser. Saints were losing at the half so I was just betting more on them effectively
Tony: but if one specific one of the two wins, the other one cannot lose
Tony: that is what makes it correlated
steve: you can see i made that bet off every play i had pending because you cant see the pending teams when wagering on your smart phone
Tony: we'll go over the exact issue there on the smart phone
steve: i chose every play it listed because i couldnt read them to see which was gonna be a winner
steve: ok cool
Tony: and i'll work on a design for you specifically where that issues is corrected
Tony: for now, we're just adding up plays
Tony: working on finding the next one now
steve: me too
steve: didnt happen alot just when i used the phone i will bet
steve: Thats all i found and no more pages to check
steve: so that is roughly 250
Tony: ok, i'm continuing
steve: I can live with giving back the 250 but its hard to give up 600
Tony: understood, and i agree
Tony: so when we get done checking
Tony: we'll go over all the options
Tony: let me just make sure there are no more
steve: ok no problem and thanks for being fair about this
Tony: least i can do for a software error on our end
Tony: $250.44
steve: yes thats what i have too
Tony: ok
Tony: now the options
steve: i will eat the 250
Tony: you might not
Tony: as these are some pretty good chocies
Tony: *choices
Tony: but we'll see
Tony: 1) I forget then entire thing, the deduction is eliminated (you remain on the "cash back program")
Tony: 2) The deduction of $250.44 is enforced, you are given the opportunity for "lifetime" to have two rewards options. That would be any of the following: "Free play awards & Cash Back" OR "30% super saver & Cash Back" OR "Doubled Cash Back"
Tony: or any other combo of two 5Dimes rewards programs
steve: option 1 i get my 650 back and all goes back to normal right?
steve: what id doubled cash back?
Tony: on 9/13 you had an available balance of $950
Tony: you had a total of $650 taken away
Tony: that $650 would be returned
Tony: in doing that, you only have "standard cash back program"
Tony: as that in effect would be honoring all plays, even correlated ones
steve: that is perfect and I apologize for making the mistake.
Tony: not sure about your question regarding "double cash back"
steve: I will be more careful and wont bet rolling ifs on teams that are in the same state.
steve: option 1 is great for me because i usually bet with my money and not bonus cash because of the 30 day hold
Tony: there is no 30 day hold on cash back awards
Tony: its your cash
Tony: you can do with it what you want
steve: i mean on free play bonuses
Tony: i can make the free play awards have no restrictions
Tony: including no rollover, and well as no 30 day rule
Tony: so they would be made available immediately on qualifying deposits
steve: option 1 is still the best for me i think
Tony: i completely disagree
Tony: but its your choice
Tony: as i don't give double bonuses all that often
Tony: as one is $250.44
Tony: the other are award options for life
Tony: but we'll go with whichever one you want
steve: just 1 question, how did Becky come up with the negative number today and my balance become 300
Tony: i came up with $300
Tony: as that amount is what you deposited before all this started
steve: oh ok i was just wondering
Tony: as for your account being negative, i don't know, she isn't here
Tony: but she was told that if i was not available, she was to go thru every single play with you, one by one
steve: its ok we worked it out and both of us are happy
Tony: so you really want the $250.44 rather than double rewards for life?
steve: and i still have my account at your book. Yall have 10x more wagering options than any other book which is why i play there
steve: can i sleep on it and email you
Tony: i'm going to put you on double rewards for life
Tony: if you change your mind in the next 24 hours, you contact us, and the adjustment will be made
steve: OK thanks again Tony.
Tony: then you'll be on standard rules cash back, and $250.44 will be applied to your account
Tony: also, you've got that same 24 hours to choose the two plans you want
Tony: for now you'll be on double cash back
Tony: so if a cash back award is 15%
Tony: you will get 30%
steve: So the other 400 will go back in tonight?
Tony: any amount will be doubled
Tony: as soon as we conclude the chat, the adjustment will be made on the remaining funds
steve: Thats probably the best choice. Double rewards for life is great but its like admitting to myself i am gonna lose at some point
steve: we all lose at some point
Tony: well, then you need to read over the "30% super saver"
Tony: as a lot of customers really like that one
steve: Ok great. Glad this is all worked out.
Tony: as it was designed for parlay and RIF players
Tony: your credit has been applied
steve: I will read it after dinner
Tony: if i were you, i'd probably choose that one to add
Tony: as better prices always give you a better chance to win
steve: Thanks for being fair. Alot of guys bash you but I have always found you to be fair.
Tony: and all those better prices apply on parlay payouts, and work in RIF plays
Tony: i'm an asshole
Tony: but i like to think i'm a fair asshole
steve: I am too
steve: both
Tony: in my opinion, not a bad thing to be
steve: Talk to you again later. Tell Becky thanks for her time too
Tony: as i'm not out to win any popularity contests
steve: goodnight to you
Tony: not a problem
Tony: good night
Tony: i'll be around until the LSU game ends tonight
Tony: becky is off tomorrow
Tony: i'll be back in the office around 7pm tomorrow for the college football
Tony: eastern
steve: ok thanks manComment -
you might want to edit out your acct# and pwComment -
Dude get your id and pass out of that chat logComment -
Can you post your CC # and SS # too? Seriously, you're asking for problems. Suggest you change your pw pronto.Comment -
I did block it out when I first posted it but internet went down again so I had to paste it over again and didnt the 2nd time. Second time in 2 days that happened.
On another note glad it all worked out and I got my money back.Comment -
Good thing Cory1111 does not look at any threads that do not involve easystreet
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Called to change password.Comment -
Nice to see a situation resolved amicably; that is overwhelmingly my experience offshore but it often seems that only the contentious/aggressive ones get reported here.Comment -
Still a massive pain in the butt for an innocent customer..Comment -
But he made it up to me after he actually viewed all the wagers and saw I was right and I got my cash refunded.Comment -
Yeah, good you got a decent result BTH. But rather than praising Tony for his ulturism I'd be looking at how he acted off the bat. He knew HE had fvcked up and was always going to do this before you even said a word... but still he tried to keep talking at you like you were the one taking a shot at him.
And then HE cocked up again and could not even calculate his own "good offer" correctly. Making you go through all that effort twice to explain the correct result.
Most people would not have got their money here.
Just calling it a massive pain in the ass is being kind toward 5 Dimes imho. And quite frankly this saga has decreased my faith in Tony to do the right thing more than threads where he refuses to pay people or gives them the leave or shut up choice.
It's one thing drilling a customer who has obviously tried to take advantage, but this just looked like he was trying hard to make an innocent customer jump through hoops unfairly..Comment -
At one time Tony was more than happy to chew your ass out over the phone but you are correct that he only uses Live chat now. Bubba is probably right that it is for documentation purposes. Also it allows Tony to be anywhere in the world and they are able to transfer the chats to him. I know one time I needed to chat and he was in Europe and they transferred it over. He was more than happy to tell me about it.Comment -
what is the answer to Justin7's question about the most blatant example?Comment -
I understand. I was trying to play it cool so I didnt lose my account or my money for something I didnt mean to do. The worst thing about the whole thing is that my balance was confiscated after assuming I did it and had more wins than the 950 balance. I told him I had different figures than Becky and he immediately said I was wrong but after we went through it all I WAS RIGHT. That is why he gave me the concessions he did. Glad I was able to prove my case and get my money back.Yeah, good you got a decent result BTH. But rather than praising Tony for his ulturism I'd be looking at how he acted off the bat. He knew HE had fvcked up and was always going to do this before you even said a word... but still he tried to keep talking at you like you were the one taking a shot at him. And then HE cocked up again and could not even calculate his own "good offer" correctly. Making you go through all that effort twice to explain the correct result. Most people would not have got their money here. Just calling it a massive pain in the ass is being kind toward 5 Dimes imho. And quite frankly this saga has decreased my faith in Tony to do the right thing more than threads where he refuses to pay people or gives them the leave or shut up choice. It's one thing drilling a customer who has obviously tried to take advantage, but this just looked like he was trying hard to make an innocent customer jump through hoops unfairly.
Also sorry I am late answering these. I left Friday for Oklahoma at FSU,and then went to Mets at Braves,and then saw Eagles at Falcons. Great weekend for sports. I needed it bad.Comment -
the software is at faiult, and by extension the book.Comment -
I think the same but Tony made it all OK and gave my money back. I have since taken 2 withdrawls for double the amount.Comment
