Exactly mate. I have no problem with them saying I can no longer bet with them that is their prerogative. Frankly after the way they have been I would never go back. But being that there sign up form asks explicitly 'have you signed up before' they really should have prevented me from opening an account if they were not prepared to take and pay my bets. If that question was not there I would still expect my money but I could understand that I snuck in. I feel I was up front and that question leads them to accusations of all sort of ulterior motives. To be honest I have checked my emails and I never said to them I had a gambling problem. I merely said I feel I should stop gambling. Similar but in legal terms not the same thing. I have a feeling this site may be able to force their hand.
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Paddy is a good bookie. Thats why you tried to open a second account with them. Had you gone and done things the right way you would be betting with them right now. Just because you snuck in a deposit and placed some bets for a few hours before they got to you is normal. they have hundreds of thousands if not millions of other accounts to manage at the same time. you stuffed up portsbo and thats it, stop trying to sound like the victim.Comment -
As i said before, i have closed an account before too but near on 2 years later had it re opened. bookies would still have his original account, just with a block on it. At any online bookmaker or exchange if you close an account and open another you will always be able to 1. open it 2. deposit and bet......no bookie is going to get on to it straight away as they are running a business with other members to attend to etc.....also alllll other bookies would have done what paddy have done. its his own fault. i still say he phones them about getting the original account open if he can't its too bad. move on and open an account where you've never opened one before and just never have it closed and have some self control. if you need to close it again then you shouldn't gamble at all.Comment -
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Was the original account limited to small bets? If it was then closed in the hope that another 'fresh' and unlimited account might be a way round the limits, then you wont have much of a case, However if all your info is accurate then Paddy must be at fault, especially as the sign up form is asking if you had an account previously, and not actioned on their part. I think you should submit a complaint and must have a good chance of SBR supporting your case.
UK books usually hold the records of old accounts up to seven years. Recently there was a well publicised case of a Greyhound breeder who bet millions with William Hill, he lost alot of money so 'self excluded' himself and asked them not to take any more bets off him. Later he tried to bet again but they would not allow him, so he opened another account and they accepted huge bets which then lost, he took William Hill to court to try and have his bets cancelled and the money repaid. His argument was that they were negligent in letting him open another account. The court however found in the bookies favour, as they had taken 'reasonable steps' to prevent this happening.
It seems at some books there may be a short period of time in which accounts can be opened and used before security checks kick in and they are then closed, which can leave you well out of pocket.Comment -
Behave Brettels. We all start somewhere in terms of gambling. I started later than most probably. I think it is pretty common to take time to come to a point where you are truly betting within your means. If you had any empathy you would understand that paddypower have failed in 'protecting me from myself' by sending me emails saying open an account with PaddyPower. Therefore their argument is flimsy in that they are not paying me to help me. And that is before you take into account the 'Have you ever registered with Paddy Power? which I answered yes too. It is clear to anyone that I did not act like a saint but I played by the rules and by sending me the emails Paddypower are probably breaking their own rules. Cheers for setting some of these people straight Hareba. I feel maybe I am looked down upon by some as I am not betting thousands.Comment -
You asked them to not take any bets from you as you told them that you had a gambling problem .. they honored that agreement .. the "have you had an account previously" line is to ensure that you did not get a sign-up bonus. The emails come from marketing - you can opt-out of those at any time ... had you lost the 30 pounds .. you could have been here complaining that they took your bets after you had self excluded ... so you want your money back ... the book was 100% correct here ... I understand that you only want opinions from people who take your side of the argument .. but in my opinion .. you are wrong and PP are right on this occasion.
If the bests are $2 or $200 or $2000 dollars it does not make the slightest bit of difference . you asked them to not take any more bets from you ... they didn't .. and now you are complaining that they should have done ... sorry - but i'm on their side ... this is not one of the offshore non-regulated books we are dealing with - this is a fully licensed operation with rules and regulations to follow ..
When you signed up did you use a different email address?
Did you deposit with a different credit/DC or method than you previously did?Comment -
I should just pointout here that Paddypower are still in contact with me. This is strange as I am no longer their customer as they repeatedly tell me.
This begs the question surely they are only still in contact with me because they know they have fouled up and that the bad publicity from this could leave them looking like a bookie that doesnt pay bets.
To gadgie. No the account was a normal one no limits. If I remember things correctly I was unemployed and gambling to alieviate boredom. I at no time gave them any indication that I had a gambling problem. I find it bonkers that they are the only bookies that have permanant exclusion as the first step.
Sorry to sound like a broken record but both Ladbrokes and Bet365 have the basic software to match names, adresses and telephone numbers before a new account is created. Why havent Paddypower got this?Comment -
Jw nah Im just trying to give people an idea that Paddypower are not a straight bookmakers. There is info on this site even that shows how bent they are. Some people on here love to play judge and jury.Comment -
No ones playing judge and jury its just clear in normal socialising that you portsbo are in the wrong and paddy power shouldn't be crucified because of your wrong doing.Comment -
Brettels thanks for your input. However even my worst enemy would have to say that PP have been at best negligent in how they enfoced their own policies. I think busineses just sometimes need to admit they fouled up and act accordingly. Even if I had not had problems with them, having read the complaints about their previous Cheltenham promotion where they obviously miscalculated the cost of said promotion and tried to erase all record of it, I would never go near them anyway. A bookie needs to act honourably or word will get around for sure.Comment -
For anyone who cares. Justin here at SBR has done a great video highlighting my case. I am hopeful that somehow I will get the money owed to me as it is clear PaddyPower have put themselves in a iffy legal position. The work done here at SBR is invaluable as this case highlights that bookies can hold punters accountable to certain rules while overlooking their own breach of others. I think in cases such as mine a bookie needs to just say 'we broke are own rules. Now heres your money kindly f@*k off.'Comment -
You must have a strong case here portsbo.....good luck mate, I hope they do the decent thing and recognise their own inadequate procedures need brought into line, and payout the money that should be yours.Comment -
Cheers pal. There are some intelligent people on here after all, of which you are one lol. Are you a geordie by any chance. I am a Newcastle United fan. There is one person in particular who has the exact opposite view on my case to you. Will not mention names but he makes me laugh.Comment -
you can say my name portsbo. in return you make me laugh aswell. i will however say i do agree with you on some things such as they should stop sending you emails when you aren't there customer. i still dont agree with you on the fact you did a self exclusion but re opened a new account expecting them to instantly catch you, no book would but eventually they do. as i have said before you should have made an attempt to re open the original account.Comment -
by the way i have had the same thing happen with sportingbet. i got refunded my deposit but account closed, i had winning bets too. its really not a "case" but fact you are in the wrong portsbo.Comment
