Issue with 5dimes grading on Wrestlemania

[KEdge2k]

Hi Kedge,

We spoke to 5Dimes about the event. 5Dimes feels that the rule is clear and their rules say the official result is the one given by the official at the event. They added the middle part of the rule for cases where judges make an error in a boxing match not for re-dos like this. I see your point about the match being sort of replayed and the officials having a second official call in the ring. Here is the solution:

5Dimes will pay you for this win. The condition is your account would be closed after cashing you out. It's a hard stance that as a fan of 5Dimes you probably won't be happy with. But, the offer to have the funds in dispute is there.

Hi Bill -- thanks for your assistance in this matter. This is a really tough decision for me because, as I've mentioned many times in the past, I think 5dimes is a fantastic, grade A book. This is the first bump in the road I have ever had with them, and I am somewhat disappointed that they are going to show me the door in exchange for what I think is the correct decision.

Do I need to make this decision ASAP? I'd like a few hours to think it over if possible. I also have some futures pending with them, if I chose the option of getting paid as well as shown the door I'd need some guidance on how those would be handled as well.

Also Bill, if this stuff is better discussed on e-mail directly with you and/or someone at 5Dimes, please let me know and I will edit my message to delete all of this.

Again, thank you for your help.

[HedgeHog]

At this point, Kedge should take the cash and close out. Tony knows who you are by now and he'll hold a grudge about this negative publicity. Somewhere down the line, he'll limit the account in retaliation--- so you might as well leave now with your winnings. JMO.

[KEdge2k]

Also Bill, if I took the withdrawal and be shown the door option, would a book-to-book transfer be possible to some place like Bookmaker and BetJam?

Does anyone have any suggestions as to which would be a better book for a recreational player like myself to be at, BetJam or Bookmaker? I've heard good things about both.

[xstud]

BetJam is great if you bet baseball. Never been a huge fan of bookmaker but they are obviously an A+ book and won't limit you but for rec player... BetJam would probably be the best option.

[KEdge2k]

Thanks for the quick reply, xstud. I appreciate the insight. Anyone else have any thoughts? Sounds like BetJam is more for recreational guys like myself as opposed to bookmaker.

[Sdotbold]

KEdge is one of the most reasonable posters I've seen around here in a while. I hope you keep visiting even after this issue is resolved.

I second that. I dont know why people are giving him shit about making a 40 dollar bet. Wrestling is not really my cup of tea, but who am i to say what or how much people should bet. I would only say bet only what your comfortable losing. I am also a 5dimes customer and i have a low 4 figure balance. I really do like the book. Especially for baseball. I just hope i never have to deal with Tony, lol.

[firedawg]

Hi FD, Unfortunately per the rules, yours is clear. It is the announcement at the time of the event.




Hi Kedge,

We spoke to 5Dimes about the event. 5Dimes feels that the rule is clear and their rules say the official result is the one given by the official at the event. They added the middle part of the rule for cases where judges make an error in a boxing match not for re-dos like this. I see your point about the match being sort of replayed and the officials having a second official call in the ring. Here is the solution:

5Dimes will pay you for this win. The condition is your account would be closed after cashing you out. It's a hard stance that as a fan of 5Dimes you probably won't be happy with. But, the offer to have the funds in dispute is there.

i don not agree and will never play at 5dimes again as long as tony is there

[firedawg]

well, tony said he sending me a money order and closed my account........

[Bill Dozer]

well, tony said he sending me a money order and closed my account........

The house rules made yours easy but good for you. In your case, you got free money but can't hurt to ask if that's the preference.

Also Bill, if I took the withdrawal and be shown the door option, would a book-to-book transfer be possible to some place like Bookmaker and BetJam?

Does anyone have any suggestions as to which would be a better book for a recreational player like myself to be at, BetJam or Bookmaker? I've heard good things about both.

I'm sure you'll get all the normal options.

Hi Bill -- thanks for your assistance in this matter. This is a really tough decision for me because, as I've mentioned many times in the past, I think 5dimes is a fantastic, grade A book. This is the first bump in the road I have ever had with them, and I am somewhat disappointed that they are going to show me the door in exchange for what I think is the correct decision.

Do I need to make this decision ASAP? I'd like a few hours to think it over if possible. I also have some futures pending with them, if I chose the option of getting paid as well as shown the door I'd need some guidance on how those would be handled as well.

Also Bill, if this stuff is better discussed on e-mail directly with you and/or someone at 5Dimes, please let me know and I will edit my message to delete all of this.

Again, thank you for your help.

Futures would stand. You can take your time. It's unfortunate you'll lose a book you enjoy but regardless of what you do, at least you'll know 5D was/is offering to give you the win. I think it comes down to if you play their reduced juice and how many bets at full juice will equal the amount of your bet...or maybe it's just time for change of scenery.

[firedawg]

iddint get free money, and how you rate this shop A+ is beyond me.... worst customer service off shore

[Optional]

Thanks for the quick reply, xstud. I appreciate the insight. Anyone else have any thoughts? Sounds like BetJam is more for recreational guys like myself as opposed to bookmaker.

I think you should register at Betjam and check out the options before you decide to take the money and leave. Even though 5D deserve to lose you.

If you like 5D for the line choices, props, or for parlays, you might be disappointed at BJ.

Greek is worth checking out, but still falls short of 5D for all the same things.

[Bill Dozer]

iddint get free money, and how you rate this shop A+ is beyond me.... worst customer service off shore

Yes you did. Per the rules, your bet lost. Customer service... paid you anyway.

[KEdge2k]

Bill -- who do I contact regarding my decision if it is to take the win and be shown the door, someone at SBR? Tony himself? General 5dimes customer service reps?

[KEdge2k]

Also, when you say futures would stand, how would that work? Would I be able to withdraw all my current balance and have my account kept open for the sole purposes of futures with zero balance and no ability to withdraw? I'm a little confused about how it would work procedurally.

[justonetime]

That would be tough decision. Get booted or take some money. I'd probably stick with 5dimes if the money was less than $1000 and I lived in the US.

[firedawg]

Yes you did. Per the rules, your bet lost. Customer service... paid you anyway.

hey bill........ check out my complaint form. i had the miz wager also. so the fact is i was not treated like a customer should be. check out the chat in players talk under my thread titled 5dimes.... is this how a manager of an A + book should treat customers?

if so......... let me know that is how you feel and i will post elsewhere. not that you care or anything

[KEdge2k]

Also Bill (and again, thank you for your time and effort), could you give me a heads up on who I would talk to in order to put this to bed... Yourself? 5dimes CS? Tony himself?

Not going to lie, I'm a little worried if the answer is "Tony". I don't think he will be very happy to talk to me.

[SBR Lou]

iddint get free money, and how you rate this shop A+ is beyond me.... worst customer service off shore

Hi firedawg,

You've been sent two e-mails since filing your complaint yesterday, but have not replied to either. Your original complaint was worded very poorly and it was unclear that you also bet Miz.

[firedawg]

lou this is over as far as i am concerned... thanks for your time

[ncsubowen]

$41 at +1000 to win $410. I added some late to Miz at something like +160 or so for about 50 bucks before the match started. Both were graded as "cancelled"

At this point I'd just be glad to get your money back. I don't understand why a book would offer lines on this crap and why people would take them. It's ridiculous all around. At least with other sports we can all pretend it isn't rigged.

[donkdown]

Wow is all I can say wow

[HedgeHog]

First off, I love 5-Dimes/Sportsbet. However, Tony can be unreasonable when he "thinks" he's right. I experienced the same treatment last fall regarding a $100 teaser which should have been a tie/cancel (change of location on a NFL game which should have voided the 2-team teaser regardless of how the other selection did--it lost). I got the same choice--get my $100 back with my account closed or accept his decision. I ate the $100. The guy's a bully and a prick, but the account was worth keeping. He's pulling the same crap again with the OP.

[Mastertvtech]

bodog and sportsinteraction both graded miz as the winner. those are the only other two that i know of that had wrestlemania lines up.

That is the smoking gun

[katstale]

First off, I love 5-Dimes/Sportsbet. However, Tony can be unreasonable when he "thinks" he's right. I experienced the same treatment last fall regarding a $100 teaser which should have been a tie/cancel (change of location on a NFL game which should have voided the 2-team teaser regardless of how the other selection did--it lost). I got the same choice--get my $100 back with my account closed or accept his decision. I ate the $100. The guy's a bully and a prick, but the account was worth keeping. He's pulling the same crap again with the OP.

The Hog is correct here. Sometimes u have to bite the bullet.

[ncsubowen]

Hi FD, Unfortunately per the rules, yours is clear. It is the announcement at the time of the event.




Hi Kedge,

We spoke to 5Dimes about the event. 5Dimes feels that the rule is clear and their rules say the official result is the one given by the official at the event. They added the middle part of the rule for cases where judges make an error in a boxing match not for re-dos like this. I see your point about the match being sort of replayed and the officials having a second official call in the ring. Here is the solution:

5Dimes will pay you for this win. The condition is your account would be closed after cashing you out. It's a hard stance that as a fan of 5Dimes you probably won't be happy with. But, the offer to have the funds in dispute is there.

That's something that in my opinion is kinda sad to see. 5dimes is acting vindictive against a player that bet on something that shouldn't have ever had a line in the first place, and then is kicking them out for complaining when that bet happens to win (by the letter of their own law). The rollover makes more sense, in my opinion, because the player gets what he wanted and 5dimes will probably make their money back anyway.

I have a small amount in with 5dimes as well and I've always been happy with their customer service and their wagering options, and I would assume that with as good a reputation as they have amongst the SBR community that they wouldn't be taking this one thing out on the players and instead take home the lesson that sometimes events just shouldn't be bet on.

It's also disconcerting to see Tony, who is (apparently) the owner, acting in such an unreasonable manner when faced with a well-articulated and reasonable complaint.

Just my two cents.

[KEdge2k]

[COLOR=#000000 ! important] Update:

I have reached agreement with Tony at 5dimes. I had my Miz tickets graded as a winner and a Cena ticket I had hedged with graded as a loser. I was shown the door and my balance transferred to another book. Tony agreed that I could come back to 5dimes at any point in the future if I reimbrused them for the winning Miz tickets. I would be banned for life if I tried to open a new account or come back to any of their other family of books.

Fair result if you ask me, and I'm very happy I don't have a lifetime ban with 5dimes, essentially I just have a negative balance that has to be reimbursed if I want to come back and play.[/COLOR]

[the_situation]

[COLOR=#000000 ! important] Update:

I have reached agreement with Tony at 5dimes. I had my Miz tickets graded as a winner and a Cena ticket I had hedged with graded as a loser. I was shown the door and my balance transferred to another book. Tony agreed that I could come back to 5dimes at any point in the future if I reimbrused them for the winning Miz tickets. I would be banned for life if I tried to open a new account or come back to any of their other family of books.

Fair result if you ask me, and I'm very happy I don't have a lifetime ban with 5dimes, essentially I just have a negative balance that has to be reimbursed if I want to come back and play.[/color]

What book did you end up transferring to? Considering that +1100 win is probably a big win for you, I don't blame you for your choice...and it's nice that you have the option of going back. Really too bad you can't use Pinnacle because you'd forget about any other book!

[KEdge2k]

What book did you end up transferring to? Considering that +1100 win is probably a big win for you, I don't blame you for your choice...and it's nice that you have the option of going back. Really too bad you can't use Pinnacle because you'd forget about any other book!

I went with a transfer to BetJamaica.

I imagine that someday I will go back to 5dimes when/if I build my bankroll up to the point where I can reimburse them.

[Boscoe]

I would've cashed out in a heartbeat too. Congrats on getting your money.

[BigDaddy]

[COLOR=#000000 ! important] Update:

I have reached agreement with Tony at 5dimes. I had my Miz tickets graded as a winner and a Cena ticket I had hedged with graded as a loser. I was shown the door and my balance transferred to another book. Tony agreed that I could come back to 5dimes at any point in the future if I reimbrused them for the winning Miz tickets. I would be banned for life if I tried to open a new account or come back to any of their other family of books.

Fair result if you ask me, and I'm very happy I don't have a lifetime ban with 5dimes, essentially I just have a negative balance that has to be reimbursed if I want to come back and play.[/COLOR]

far from fair IMO

but its your money.

its sad that they just can't pay the winner like they should without blackmailing you into paying them to comeback in the future

nothing surprises me with that outfit.

[firedawg]

after the way he treated me.... i am glad to take the money and never go back

[xstud]

It's rather sad that if you read the T&C's at most books they word it so they can get out of any troublesome situation. Sure, some people benefit from a soccer match that is abandoned or a tennis play that is canceled or a prop that is voided. This is the way the industry is and will always be until some sort of regulation happens. For the most part all everyone can do is play with a high rated book, stick to MAJOR sports and don't chase steam.

Also with the way the industry has become books like 5dimes, bookmaker, betonline etc. all have to protect themselves more because of some dishonest players. In the end Tony may be a prick but how many books out there would have even paid you? I think Tony is an example of someone who should enjoy owning a book..setting lines and just take himself away from customer interaction altogether. He would probably enjoy his job more and the players would certainly appreciate it.

[Optional]

He may have "beaten" you in his mind. But it has cost him a hell of a lot more than $400 in terms of both money and respect.

No one who has read this thread can say Tony is fair minded ever again.

[KEdge2k]

Anyone have an idea how long book to book transfers usually take? Tony said he would send it out "within the hour" about 3 hours ago and I still don't see any corresponding balance on my BetJam account (though my 5dimes account does carry a negative balance now)

[xstud]

Anyone have an idea how long book to book transfers usually take? Tony said he would send it out "within the hour" about 3 hours ago and I still don't see any corresponding balance on my BetJam account (though my 5dimes account does carry a negative balance now)

It totally depends on the book. USUALLY it is under 4 hours. I have had some take as much as 24 hours though. I would say give it another hour or two and then contact betjam. I would probably advise against contacting 5dimes because knowing Tony he would purposely delay things then.