Originally Posted by
noyb
on the one hand, the casino should have been disabled and apparently it wasn't. You have written confirmation the casino was turned off? on the other hand, your account being hacked twice sounds fishy, to say the least. Not saying you did this, but the thought comes to mind of someone asking the book to disable the casino, finding out it wasn't disabled for some reason and then taking a freeroll by playing in the casino anyway, knowing that if he'll lose he should get a refund. either way, if you have written confirmation the casino is disabled you should have a good case.