Betphoenix Self-Exclusion Issue

[richzito]

Hey all,

Just wanted to get some feedback on a situation I've encountered recently with BetPhoenix. My account was compromised back in January (by someone or someone(s) I know) and as a result I changed my password and, as an extra layer of security, asked my account representative in writing to disable everything but the sports betting function on my account. This request was acknowledged the same day and I tested it the next day and everything seemed to be in order, i.e., the casino would not permit my account to play.

Fast forward to a week ago, I check my account in the morning and find it's almost $900 lighter than it should be because of unauthorized use of my account IN THE CASINO. The people at BetPhoenix, who are normally really responsive and helpful, have yet to produce any response whatsoever, much less evidence that the casino self-ban was effectively lifted, and I've asked for my money back. And I've changed my password (again).

I was told I'd have resolution to this by July 20th at 5pm EDT, but that deadline has come and gone. I'm not inclined to just wave goodbye to ~ $900, especially when I had the foresight to institute the self-ban and Costa Rican gaming regulations recognize those self-exclusions as binding.

Any advice on how best to proceed? I know that we as online gamers are responsible for protecting the integrity of our accounts, but it seems like there was some negligence on Bet Phoenix's part as well for allowing any casino transactions to take place after the January self-exclusion.

Thanks in advance.

Best,
Rich

[spartangreen]

how does somebody you know keep getting your password? once they might work with you, but twice it may seem a bit fishy to them. Good luck hope it works out

[AimingHigh]

I'm not inclined to just wave goodbye to ~ $900, especially when I had the foresight to institute the self-ban and Costa Rican gaming regulations recognize those self-exclusions as binding.

What Costa Rica gambling regulations? I'm interested.

Have they actually said that you / someone with your password played in the casino? There were reports a few months back of hackers playing in the casino, and players getting their funds back. If you run a quick search in the forum they should come up.

[noyb]

Hey all,

Just wanted to get some feedback on a situation I've encountered recently with BetPhoenix. My account was compromised back in January (by someone or someone(s) I know) and as a result I changed my password and, as an extra layer of security, asked my account representative in writing to disable everything but the sports betting function on my account. This request was acknowledged the same day and I tested it the next day and everything seemed to be in order, i.e., the casino would not permit my account to play.

Fast forward to a week ago, I check my account in the morning and find it's almost $900 lighter than it should be because of unauthorized use of my account IN THE CASINO. The people at BetPhoenix, who are normally really responsive and helpful, have yet to produce any response whatsoever, much less evidence that the casino self-ban was effectively lifted, and I've asked for my money back. And I've changed my password (again).

I was told I'd have resolution to this by July 20th at 5pm EDT, but that deadline has come and gone. I'm not inclined to just wave goodbye to ~ $900, especially when I had the foresight to institute the self-ban and Costa Rican gaming regulations recognize those self-exclusions as binding.

Any advice on how best to proceed? I know that we as online gamers are responsible for protecting the integrity of our accounts, but it seems like there was some negligence on Bet Phoenix's part as well for allowing any casino transactions to take place after the January self-exclusion.

Thanks in advance.

Best,
Rich

on the one hand, the casino should have been disabled and apparently it wasn't. You have written confirmation the casino was turned off?

on the other hand, your account being hacked twice sounds fishy, to say the least. Not saying you did this, but the thought comes to mind of someone asking the book to disable the casino, finding out it wasn't disabled for some reason and then taking a freeroll by playing in the casino anyway, knowing that if he'll lose he should get a refund.

either way, if you have written confirmation the casino is disabled you should have a good case.

[noyb]

What Costa Rica gambling regulations? I'm interested.

me too!

[stikymess]

Rich,

Now if you logged on and was + $900.00, what would you do in that case? They should be able to pull up ISP's if it's your own say a roomate well then I think that would fall on you. At this point after two issues maybe it's time to cut ties with BetPhoenix.

[KGambler]

This is a common scam over at BetPhoenix.

You are the 5th person to post here on SBR about having this happen to them. How many more Bet Phoenix victims are out there?

My account was broken into and BetPhoenix lied about it and stiffed me. I had also asked for a casino self exclusion, because I had read right here on SBR about people's accounts being hacked and the hacker maliciously losing money in the casino. The self exclusion must have worked in my case, because the hacker placed ridiculous parlays instead of playing in the casino. Although most of these parlays consisted entirely of games which hadn't even started yet, BetPhoenix chose to wait until they were all confirmed losers and then tell me they could not be cancelled!

My affiliate was someone I never heard of named "Alvin Ma". The same exact guy was listed as an affiliate for another victim. The affiliate earns money off of your losses. Hmm, I wonder if it is suspicious that this happens to random customers who just happen to have the same affiliate?

Again, this is a common scam perpetrated by the thieves over at BetPhoenix. There is no way anyone should be playing there. It is laughable that they have such a high rating at SBR. Anyone with a clue knows that this rating is bought and paid for.

You are not the first person they have cheated. You will not be the last.

http://forum.sbrforum.com/sportsbooks-industry/402441-my-betphoenix-account-has-been-broken-into.html

http://forum.sbrforum.com/sportsbooks-industry/337651-7000-euros-missing-betphoenix-account.html

http://forum.sbrforum.com/sportsbooks-industry/336986-help-account-problems-betphoenix.html

http://forum.sbrforum.com/sportsbooks-industry/443831-betphoenix-my-story-related-security-issues-slow-payments.html

[Dark Horse]

Two different passwords were hacked?

Not likely. Even less likely that they would go straight back to the casino. More likely that you saw casino was back open, and took a shot. With this story-in-reverse as part of the shot. How could it not create sympathy?

[KGambler]

Two different passwords were hacked?

Not likely. More likely that you saw casino was back open, and took a shot. With this story-in-reverse as part of the shot. How could it not create sympathy?

Yeah, 5 random people from North America and Europe all made up the same story, and BetPhoenix 100% reimbursed 2 of them.

And they also just happen to have the worst security (password in the URL, all employees can see every customer's password, cashout link does not work so customers are encouraged to use live chat to cashout, etc.).

It's all just a giant coincidence.

[Dark Horse]

Your self-imposed crusade against Betphoenix has nothing to do with this particular case.

My initial sympathy for your loss at BP has long since been overshadowed by your imbecile insistence that every complaint against them must be true.

At least for once, in this case, do the math.

[coldhardfacts]

Rich,

Now if you logged on and was + $900.00, what would you do in that case? They should be able to pull up ISP's if it's your own say a roomate well then I think that would fall on you. At this point after two issues maybe it's time to cut ties with BetPhoenix.

Actually, they once credited my account for the amount of my withdrawal- an $1800 mistake in my favor. I told them about it and didn't even get so much as a "thank you". And every time I did make a withdrawal it was like pulling teeth - I had to call and e-mail them numerous times.

The fact that there are so many issues with money mysteriously disappearing from multiple customer accounts doesn't necessarily mean they're stealing it, but at the very least they have major security issues. This book is definitely on my "stay away from" list.

[KGambler]

My initial sympathy for your loss at BP has long since been overshadowed by your imbecile insistence that every complaint against them must be true.

BetPhoenix stole my money, and also smeared my name by spreading the obvious lie that only my IP address showed in their logs. Since I know for sure that they are liars and thieves, why in the world would I give them the benefit of the doubt when I hear from someone who says that the same thing happened to him? I would have to be crazy to give BP the benefit of the doubt when you consider what I know about them.

Are you really stupid enough to think that people log into their BetPhoenix account to play like maniacs in the casino, all the time thinking "this is foolproof, 100% no risk"? How could someone be that dumb???

In my case, they were parlays which hadn't even begun yet, and they STILL kept my money. What kind of idiot would think losing money in the casino and asking for it back could be a great scam to pull???

A funny thing is that 60 seconds after posting here, a woman from Skybook called asking if I would be posting up with them this football season. I asked, "aren't you affiliated with BetPhoenix now?" When she said "yes" I told her all about what scumbags and thieves they are over at BP.

[KGambler]

Hey all,

Just wanted to get some feedback on a situation I've encountered recently with BetPhoenix. My account was compromised back in January (by someone or someone(s) I know) and as a result I changed my password and, as an extra layer of security, asked my account representative in writing to disable everything but the sports betting function on my account. This request was acknowledged the same day and I tested it the next day and everything seemed to be in order, i.e., the casino would not permit my account to play.

Fast forward to a week ago, I check my account in the morning and find it's almost $900 lighter than it should be because of unauthorized use of my account IN THE CASINO. The people at BetPhoenix, who are normally really responsive and helpful, have yet to produce any response whatsoever, much less evidence that the casino self-ban was effectively lifted, and I've asked for my money back. And I've changed my password (again).

I was told I'd have resolution to this by July 20th at 5pm EDT, but that deadline has come and gone. I'm not inclined to just wave goodbye to ~ $900, especially when I had the foresight to institute the self-ban and Costa Rican gaming regulations recognize those self-exclusions as binding.

Any advice on how best to proceed? I know that we as online gamers are responsible for protecting the integrity of our accounts, but it seems like there was some negligence on Bet Phoenix's part as well for allowing any casino transactions to take place after the January self-exclusion.

Thanks in advance.

Best,
Rich

One thing you should do is ask for the logs of the casino action. What is typical is for the "hacker" to do ridiculous things like hitting soft 20s and hard 18s in blackjack. It's pretty obvious that it is not real casino play.

Edit to add: Also, ask who your affiliate is.

[Dark Horse]

KG, I realize that there were some password related issues in the past.

This complaint appears to be from someone who wants to revisit those days. And, conveniently, his password was stolen not once, but twice. The story is bs. But don't take my word for it.

[KGambler]

KG, I realize that there were some password related issues in the past.

This complaint appears to be from someone who wants to revisit those days. And, conveniently, his password was stolen not once, but twice. The story is bs. But don't take my word for it.

Well, I would love to hear more from him regarding this story.

He says that his account was compromised by "someone he knows". I am curious if he really was able to figure this out, or if BetPhoenix tricked him with the same lies that they tried with 4 other victims. In other words, the old "we only see your IP address, it must have been on your end".

[noyb]

kgambler, an added factor to your story is the guy who started this topic had his account hijacked before apparently by someone he knew (?). he's also implying (at least how i read it) he thinks this time his account could be hijacked again by the same person. i'm guessing now but i wouldn't be surprised if the OP foresees the IP of the casino play matching the IP of previous play. in your and other cases there was clearly some strange inside shit going on. That could also be the case here, but you've got to admit there are also some weird extra details here.

even so, i'm not sure if it matters. worst case scenario: this guy is a compulsive gambler, asked for the casino to be disabled to protect himself, it somehow isn't, he loses 900 bucks and blames a mysterious third person. Betphoenix still screwed up. If the guy got a confirmation the casino was disabled, and there has been no communication since about the casino being put back on, Betphoenix can not just walk away.

[Dark Horse]

Betphoenix still screwed up. If the guy got a confirmation the casino was disabled, and there has been no communication since about the casino being put back on, Betphoenix can not just walk away.

Voila! The very motive behind the scam.

Not that hard, right?

[Dark Horse]

Anyway, enough of my input. The OP should file a complaint with SBR. Every once in a while you get a reverse-engineered story like this. So far, every single one that I've seen published on this forum was BS.

[SBR Lou]

Hi richzito,

We've already sent an inquiry on your behalf, but can you shoot the full details over via complaint form?

[bigugly]

Apparently betphoenix doesn't know how to permanently disable a casino. I asked mine to be disabled earlier this year. I checked today and it's enabled. Good job betphoenix.

[eightballer41]

hm, never had problems with them, but all these issues coming up makes me suspicious....

[acarmelo1]

too many issues

[mtneer1212]

My guess is the guy has a problem controlling himself in the casino, rightfully asked for it to be closed access to him, then when messing around with the website, decided to get some casino playing in, lost $900, then wants to blame it on a hacker. That is a much more likely scenario.

BetPhoenix is wrong for lifting the casino exclusion, but the player would be wrong for going in there to begin with. I'm sure an IP check will clear this up quickly.

[Chuck Sims]

The Bet Phoenix hacker attempts to wipe out the players account balance at the casino. How big of a balance do you have? Usually the hacker will attempt to wipe the players account clean.

Get the casino play print out. The hacker does not waste time playing at the casino. He'll intentionally lose. Like hitting on 18 in blackjack.

I am a little skeptical because the thread title seems odd. If you suspected a hacker, I would think that would be in the title thread. Just because you told them to disable your casino play does not entitle you to get one penny back. It has to be a hacker issue. not the Self-Exclusion Issue.

[The MAC]

Another BS story!

[rumple]

Definitely a scam to get his money back, the OP wont even come back to his own thread and defend himself.

[2Bdown]

sounds like you clicked on the casino and lost $900 rich. where are you rich? we call your bluff and now you are in hiding

[BigDaddy]

My guess is the guy has a problem controlling himself in the casino, rightfully asked for it to be closed access to him, then when messing around with the website, decided to get some casino playing in, lost $900, then wants to blame it on a hacker. That is a much more likely scenario.

BetPhoenix is wrong for lifting the casino exclusion, but the player would be wrong for going in there to begin with. I'm sure an IP check will clear this up quickly.

I always have all my casinos disabled and it has nothing to do with self control.

It is just IMO the fastest way for a hacker to zero out your account and i don't use the casinos online so i have no use for them.

if they are forced to make sport bets the more likely i am to notice those bets because i usually check my accounts daily.

i think all books should have a clause that once you disable the casino it can't be turned back on for any reason.

you can't assume the OP has a problem.

just saying..

[JoeVig]

It is just IMO the fastest way for a hacker to zero out your account

To what end? What motive does the alleged hacker have to "zero out" an account? Vandalism? Some black-hat work on behalf of the sportsbook?

[BigDaddy]

To what end? What motive does the alleged hacker have to "zero out" an account? Vandalism? Some black-hat work on behalf of the sportsbook?

i have no clue and don't ever want to find out.

just saying that if they are forced to make sport bets i might have a better shot of noticing them before hand.

[Chuck Sims]

Looks like a feeble attempt at a scam. Poster(ghost) just went back to his old handle.

[skrtelfan]

Who cares how someone accessed his account? It could be an angry girlfriend/roommate/etc. If he asked for the casino to be turned off, they acknowledged his request, and money was lost via the casino, you can't hold the player responsible.

[Dark Horse]

Yes, you can. Turning off a casino is a service. It is not entering into a new contract. Unless you can find it in the rules of the book.

[SBR Lou]

Hi richzito, We've already sent an inquiry on your behalf, but can you shoot the full details over via complaint form?

Still waiting, rich.

[lukahh]

Who cares how someone accessed his account? It could be an angry girlfriend/roommate/etc. If he asked for the casino to be turned off, they acknowledged his request, and money was lost via the casino, you can't hold the player responsible.

i agree with this.