Unauthorized account access involving Stanjames and Neteller

[Nicklas]

About 2 weeks ago, someone managed to log in at StanJames using my details.
As my stanjames balance was zero,(my last bet was at October) the person started to deposit money from my neteller account to stanjames...

The total amount of money deposited, were closed to 5 digit number.
All the money were played at stanjames casino and of course the 4/5 of them were lost.

As it expected, Stanjames claims that can do nothing about my situation.
Their support was very unhelpful. They didn't give me even the IP addresses of the log in.
They don't seem to care about this fraud although they are responsible for the unauthorized deposits.
Very unprofessional handling.

I am still waiting for neteller's answer. They said that they are investigating the issue.
I am trusting Neteller almost 2 years without any problem and hoping that my money are really safe.

Their answer will tell if my money were safe or not.

I will keep you informed about my issue.
Till then, be aware of your transactions.

[FourLengthsClear]

The perpetrator would have to have your:

1) Stan James username
2) Stan James password
3) Neteller Account ID
4) Neteller Secure ID

and would have nothing to gain from winning.

[Peep]

Good point 4C.

So not just your Stan James you claim was compromised, you have big neteller problems too. Maybe they would tell you the IP used to go into your Neteller account. I am sure they log it.

[Thremp]

The perpetrator would have to have your: 1) Stan James username 2) Stan James password 3) Neteller Account ID 4) Neteller Secure ID and would have nothing to gain from winning.

[Nicklas]

@FourLengthsClear

Do you have a Stanjames account?

[pjesnik24]

The perpetrator would have to have your:

1) Stan James username
2) Stan James password
3) Neteller Account ID
4) Neteller Secure ID

and would have nothing to gain from winning.

not saying that the OP is telling the truth but SJ "remembers" the neteller account and secure ID so that the deposits can go automatically (at least it was like that before I was limited and stopped playing there)

[FourLengthsClear]

not saying that the OP is telling the truth but SJ "remembers" the neteller account and secure ID so that the deposits can go automatically (at least it was like that before I was limited and stopped playing there)

ahhh OK, I was booted a long time ago too. That totally defeats the purpose of the secure ID.

I am not saying that the OP is being dishonest but the fact remains that anyone else had nothing to gain from winning.

[Peep]

You still need a password for Neteller, no?

[FourLengthsClear]

You still need a password for Neteller, no?

Not if you are making a deposit from the merchant site.

Most merchants will store the Neteller account number but you would need to enter the Secure ID when you want to make a deposit. For Stan James to store both of these is crazy.

[Nicklas]

That's correct pjesnik24

I agree that anyone else had nothing to gain from winning but i had much to lose...
The reason for someone doing this, leaves me detached...
The conclusion is that my neteller account is clear because of unauthorized transactions.

And of course, all these days i am wondering who wins the lost money from casinos...

[oiler]

Good point 4C.

So not just your Stan James you claim was compromised, you have big neteller problems too. Maybe they would tell you the IP used to go into your Neteller account. I am sure they log it.

sounds like an inside job to me...but still dont know why because they would never be able to collect cause they had your info......call columbo.he will figure it out

[king]

Neteller might tell you the ip of the location. Ask for Colin from neteller to help you.

[Ruifgalmeida]

The guy lost it all in the casino now we is trying to blame on somebody else

[Border Gadgie]

Will be interesting to see how this pans out, if you didnt blow the funds in the casino I hope it works out well for you, at the very least its a reminder to anyone to not be lax with security.

[Optional]

Not if you are making a deposit from the merchant site.

Most merchants will store the Neteller account number but you would need to enter the Secure ID when you want to make a deposit. For Stan James to store both of these is crazy.

That's the point I would pursue with both companies.

Seems like SJ has some responsibility for setting up such a bad system. And NT might have some right to re-claim your funds based on the merchants 'negligent' system.

Don't forget that Stan James should well know if it's really you or not from their login records. As you said you haven't been to the site in a while... and the sort of people who pull these tricks often do it to multiple people. So no use getting sidetracked into a prove this or that argument. If you know it wasn't you, so do they for sure and certain. So stick to your guns!

GL

[Nicklas]

To all that thinking that i "lost it all in the casino now we is trying to blame on somebody else" :

Of course i am a newbie here and you may think that something like this has happened.
However, don't make such comments because you have no proofs.
In the other side i have some proofs that if you will see them you will absolutely believe.

For certain reasons i will not release them till i have the final answer from Neteller.

@Optional
I agree about this bad system between both of them...
I will do my best, but still someone has to see that i am right and vindicate me...
Hope that neteller will do...

[kazuc]

The guy lost it all in the casino now we is trying to blame on somebody else

Man I hate posts like this. Someone who has no idea what happened thinks if he makes posts acting like he actually knows, it will impress people. But having gotten hacked myself a few months ago, I can give you some facts. Fact: People do get hacked, all the time. Fact 2: There are ways to get money off of accounts that some of us haven't considered. And even if the hacker enjoys screwing around with the money, it's still the same loss to the OP. Fact 3: The sites I got hacked from did jack for me, and in the end were less than zero help, just like with the OP. The money's gone, and I can accept it, but it was an eye opener. Final fact: Ruifalmeida has absolutely no idea if the OP lost the money himself or not. And since that's the case, why not STFU?

[Optional]

To all that thinking that i "lost it all in the casino now we is trying to blame on somebody else" :

Of course i am a newbie here and you may think that something like this has happened.
However, don't make such comments because you have no proofs.
In the other side i have some proofs that if you will see them you will absolutely believe.

For certain reasons i will not release them till i have the final answer from Neteller.

@Optional
I agree about this bad system between both of them...
I will do my best, but still someone has to see that i am right and vindicate me...
Hope that neteller will do...

Don't back off. If they don't deal with your problem just find a UK law firm and email them explaining what happened. There are good avenues to make UK books act properly and if a law firm thinks you have a chance they will happily just take a few thousand out of what they get for an easy collection job.

[Ruifgalmeida]

Sorry if offended anybody,not saying that is not true, but 90% of post like this are pure fantasy, I am a member of others foruns and this never seems to happen any where but here at SBR.

[LLXC]

Sorry if offended anybody,not saying that is not true, but 90% of post like this are pure fantasy, I am a member of others foruns and this never seems to happen any where but here at SBR.

I do not know if the poster is telling the truth or lying, but you probably see more of such posts on SBR because SBR has a track record for actually doing something. Complaining about a book at other forums gets you no where, even when you have a legitimate claim.

[nick88]

Neteller is sure, bookmakers not

[Nicklas]

Still no response from Neteller's investigation team.
Do they really investigate the fraud?
Or they forgot me?

[Nicklas]

Unfortunately, after more than 2 months with rare communication between me and Neteller investigations, i received the concluded answer which explains that their investigations "received information stating that funds were transferred to a person that i know".

Of course this is absolutely true as the Stan James account where my funds transferred is mine.
However, they seem not to care that the person who transferred the funds wasn't me. I also don't know what kind of information Neteller and Stan James exchange.

I am a victim of money fraud, because of insecure systems involving Neteller and Stan James, and seems that no one of them cares.
What's the reason of secure ID if it is not necessary for making deposits?
Does Neteller knows that? And why does permit it?

I am trying to be calm, but these tactics from such companies who are unfair to their customers, encourage hackers to keep going with frauds.

[Stefan]

I think now it's too late even if you get the Ip information. The telecommunication companies don't save their informations that long time.

[AimingHigh]

Did you file a police complaint? That might make Neteller and /or Stan James pay more attention, and take the investigation more seriously?

Did you specifically ask Neteller for the IP logs regarding access to transfer the funds? Same with Stan James and the access to deposit and play in the casino? If you did ask, what reason did either give for refusing to provide IP logs?

[Optional]

Unfortunately, after more than 2 months with rare communication between me and Neteller investigations, i received the concluded answer which explains that their investigations "received information stating that funds were transferred to a person that i know".

Any chance they don't fully understand your complaint? Sounds like a queer answer if they do.


If you think they do, then start writing complaints to these people, with a CC to Netteller and Stan James.

http://www.abb.uk.com/

http://www.jeremyhunt.org/ <-- UK minister for gambling issues

http://www.fsa.gov.uk/

http://www.attorneygeneral.gov.uk/nfa/

If nothing else, that will get the message across that you are serious, and almost certainly not a scammer.

[lukahh]

terrible... neteller processing is very questionable - indeed login and password is enough to clear someone's account as details are pre-stored. moneybookers is much safer, especially with the token.

[Nicklas]

Neteller needs a police file report in order to reopen my account. I don't know how police could be involved in this issue because this has to do with their insecure deposit systems. There are many clues that if Neteller and Stanjames use, they will see the truth. Seems that both doesn't want to see that. My stolen funds are at Stanjames' casino. They aren't lost or taken by the hacker. However, i have already contacted the police which their point was similar; this has to do with both deposit systems. Of course i will try a second approach if it is necessary.

But, now seems that it is time for complaint to third party people as Optional said. Very useful links; i only knew FSA and FOS for Neteller.
I will also contact ABB, but i think Stanjames belongs to GRA ( http://www.gra.gi )

As for the IPs, i requested them from Stanjames only and they refused to give me such information.
Not sure if Neteller has fully understand my complaint either, but i have explained my situation with many details.
I fed up writing emails to them and receive 1-2 sentences reply after days without any kind of actual progress.

My last email was at 4/4 ; still no response.

I will wait till the end of the week and then i will contact Neteller's headquarters as a final try to resolve the issue internally.

[the sink]

with moneybookers u can get a security token so things like this can never happen

[Nicklas]

Just for keeping this thread updated:

Neteller has completed its investigation process 3 days ago and advised me to contact Stan James again...

So, i contacted them one last time...

This will show if Stan James are real professionals or not.

Then the only solution is GRA and FOS...

I have already contacted other offices as Optional advised.

[bigboydan]

Thanks for updating us all on this matter and please let us know if we can in anyway further assist you sir.

[Nicklas]

After almost 20 months case isn't closed yet.

Received the answer from GRA and of course the bookies' muppets didn't help with their decision.
The conclusion was that i am responsible for my account details to remain safe. No other word for the SJ deposit system between neteller that bypasses any securities. The only company i have seen so far using that method....

I have already contacted other offices hope to give an end to this...

[Monte]

Some lessons here...
a) All UK books are horseshit, why does anyone play at Stan James?
b) When a site remembers your secure ID for an account where you store big amounts, don't close your eyes.
c) Never give any of this information to "customer service" idiots.
d) Secure your computer. Hacked info doesn't "just happen", unless you are one of those morons who surf random porn sites with your business PC and have no security progs running.

[caveira]

Very unbelievable situation!!! The hackers has your stanjames records and Neteller's too. Maybe you got a kl or any kind of hack shit man =(.
Wish you lucky!

[chilidog]

This sounds fishy. Let's say somebody did hack his account. He should've known within minutes that the money was taken out of his account.

So, somebody steals 5 figures from this poster, and he won't even buy a plane ticket and fly to StanJames headquarters and demand answers? Right.