Parlaymakers are they gone?

[allang84]

are they finished?

I really enjoyed wagering at this book but now there is no live chat,

anyone still using them?

the instant withdrawals were great!

any help appreciated.

[erickvivar]

I'm actually surprised people here used it and supports it. I've seen many other places who get the "wrath" of SBR and company just because their customer service is awful or they dont have a "license" or can not reach them on the phone or something on those lines.

But its pretty clear for me that the moment you go to a place and the contact us says

"
Contact Us

Email support is available 7 days a week. Live chat is available from 1-11 PM EST except for Tuesdays and Wednesdays.
"

No phone, only email and spotty "chat" ... you are on your own kido. A classic "C-" rating correct?

[bookie]

Either a complete scam, or they have an incredibly tin ear about how to represent themselves as a credible sportsbook. My guess is they had a build-it-and-they-will-come vision because so many people on the forums were crying about not being able to get into Pinnacle--and then, not being sportsbook people, they were surprised by the operations costs beyond putting up a site around the Pinnacle XML feed.

[thespeculator]

are they finished?

I really enjoyed wagering at this book but now there is no live chat,

anyone still using them?

the instant withdrawals were great!

any help appreciated.

have they stopped the instant payouts, IMO that is what made them a great book, but i guess it hasn't caught on , i didn't think the fees were such a big deal, but i remember when they published volume, it is hard to believe they stuck around this long

[scott235]

It all started a slow roll when go*d-pay quit doing ** and check payouts.

I hope they make it, max took a lot of crap and I believe that he was sincere.

[pirate]

Aren't the instant payouts still in place? When you win it is deposited at your GP account.

[JoeVig]

I thought Parlaymakers started taking Moneybookers ?

[Hareeba!]

I thought Parlaymakers started taking Moneybookers ?

can't understand how that would help too many
if you can use Moneybookers you can use Pinnacle so why bother with Parlaymakers?

[fido007]

But how do you withdraw from GP?

[Max009]

Either a complete scam, or they have an incredibly tin ear about how to represent themselves as a credible sportsbook. My guess is they had a build-it-and-they-will-come vision because so many people on the forums were crying about not being able to get into Pinnacle--and then, not being sportsbook people, they were surprised by the operations costs beyond putting up a site around the Pinnacle XML feed.

I think you are being a little harsh. It is true that we can't make every improvement instantly but we keep improving and as long as we do that I think we will be ok. Being a value book as opposed to a full juice/ full service book did have some unexpected challenges.

[Max009]

can't understand how that would help too many
if you can use Moneybookers you can use Pinnacle so why bother with Parlaymakers?

Places like the Netherlands can't use Pinnacle but they can still use Moneybookers.

[minet123]

Hey Max you want to answer the emails i sent to Chris

[Max009]

are they finished?

I really enjoyed wagering at this book but now there is no live chat,

anyone still using them?

the instant withdrawals were great!

any help appreciated.

Still here, no live chat anymore, it just wasn't serving the purpose we wanted and as we have moved further and further to a value book it makes more sense to focus on email and keeping things streamlined.

[bookie]

I think you are being a little harsh. It is true that we can't make every improvement instantly but we keep improving and as long as we do that I think we will be ok. Being a value book as opposed to a full juice/ full service book did have some unexpected challenges.

Who said anything about making any improvements? It's not about that at all. It's about answering your emails (numerous people have been saying that theirs went unanswered), and keeping the clients that you've introduced yourself to on this board up to date when an issue comes up.

The clients (as opposed to the nay-sayers who are just waiting to say I-told-you-so to the clients) are a lot less whinny than you are trying to make them out to be. They just want you to acknowledge that you're around and hear them and are doing the best you can and haven't run off.

[BrianLaverty]

I think you are being a little harsh. It is true that we can't make every improvement instantly but we keep improving and as long as we do that I think we will be ok. Being a value book as opposed to a full juice/ full service book did have some unexpected challenges.

Max, I really think you could do a lot better with this.

Live chat isn't there.... Grading has become much slower.... And you guys really dont answer emails fast at all (last time I emailed it took more then 24 hours).

Why not just add a contact # and hire a couple more clerks to answer phone/email/live chats....

And why not get someone to grade the damn bets? I've made an open offer several times to you on here to grade wagers and you have continually ignored it... why the hell not?

[wtt0315]

never used them but i liked the instant payout thing

[Legions36]

Who said anything about making any improvements? It's not about that at all. It's about answering your emails (numerous people have been saying that theirs went unanswered), and keeping the clients that you've introduced yourself to on this board up to date when an issue comes up.

The clients (as opposed to the nay-sayers who are just waiting to say I-told-you-so to the clients) are a lot less whinny than you are trying to make them out to be. They just want you to acknowledge that you're around and hear them and are doing the best you can and haven't run off.

Thats cause he went on vacation and was in a country where emails could not be answered for a month or live chat. Getting fu-cked up everyday in the rainforrest and taking hikes in the mountains, while his customers were here thinking they were get screwed out of thousands and emails were full, so what do you expect he had no way of knowing what was going on cause he was out of range.

[allang84]

i like this book but just wish the gradeing was quicker, think people are far too harsh on max

[lukahh]

ouch... not looking good.
i thought it was promising business model. wonder where it went wrong.

[fido007]

Site is back up

[PharaohUB]

never used them but i liked the instant payout thing

payouts are only as instant as the wagers are graded. i have waited 10 hours before. seen some posts on here of people waiting 3 days.

i'm guessing the site is being hosed for software loopholes by international sharps, and getting burned and losing money. Also if it's true that you have no access to customer information other then GP log in. You are like the weak elk in the herd, and you are going to get picked off. You are open to users having multiple accounts, and gambling sydicates and the like. There is a good reason other books have rules against this stuff.

max - here is my suggestion take it or leave. stick to the pinnacle idea. stick to US only customers. Require people to create an account with you. Lower your limits to something you can handle until your software is sorted. You will make money hand over foot if you stick with US - honest recreational gamblers (aka losers) example - Heritage Sprots. Use that extra money to get some customer service. How much extra could it possibly cost to hire someone to answers phones, live chat, and grade wagers faster? It could be the difference between a winning or a losing bet on a particular game. Here is something to think about - the faster you grade, the faster we put our money back in action, which is to your advantage. If you wait 48 hours to grade someones wager, their sunday afternoon beer buzz is probably gone and they are no longer on tilt and are less likely to lose their money to you. make sense???? You are actually losing money by not forking out a few bucks to hire someone to grade wagers for you.

I think that would be a good business model for you guys until you get straightened out. Once you do and are more financially stable I will come back and a bunch of US players will hop on board since you have Pinnacle lines.

Good luck.

[wrongturn]

Pharaoh, you got the right ideas. PM should hire you as consultant.

[xstud]

I don't know about anyone else but I LOVE when a book has livechat or at the minimum a phone number to reach them. When I used PM before I was able to hop on live chat and even though it was slow in response time they were able to grade a wager that was 4 hours old... it was JBL basketball so had I not contacted them it could have went significantly longer seeing as how I am sure they had very very little action on it.

The things that would make this book into a book where I personally would trust my money are a few subtle changes..

1. Have a way for customers to get in touch with you in REAL TIME. Phone number at the very least.
2. Stick with the things that you initially promoted heavily with your book... instant payouts and pinnacle lines.
3. Don't have such a large board if you don't have the staff or capability to grade them all in timely fashion.

Basically I agree with pharaoh. I think with the smaller board it would be significantly easier to manage. I personally quit using your site because of waiting hours and having to chase after customer service to grade wagers. I will not play at ANY book that has only e-mail to provide customer service and I am sure a lot of people feel very similar in this regard. Hell I quit playing at BetJamaica because livechat was given the stepchild treatment where you would sometimes just get canned responses and sometimes not even have anyone answer at all. Focus on your strengths, don't try to be a pinnacle or even an A+ book until you get the volume. In this industry where everyone is competing for business a lot of books are only given 1 chance by consumers and for a first experience having wagers graded slowly or having the software screw up a line after you submit the bet (happened to me 2 times in soccer where I bet a +230 and it ended up +1230 after hitting submit) caused me to just throw my balance that was in GP to 5dimes. Best of luck with the venture and I hope things improve from the bad weeks of press you had gotten on the forums

[thespeculator]

Still here, no live chat anymore, it just wasn't serving the purpose we wanted and as we have moved further and further to a value book it makes more sense to focus on email and keeping things streamlined.

how about the instant payouts through goldp ,are they still available or are you just doing moneybookers

[Hareeba!]

I will not play at ANY book that has only e-mail to provide customer service and I am sure a lot of people feel very similar in this regard.

that would rule out Pinnacle

[xstud]

that would rule out Pinnacle

crazy enough, I never knew that. I had an account there years ago but never knew it. I guess if a book rarely has problems or complaints it really wouldn't matter because the best book is a book that does not even need to be contacted.

[Hareeba!]

crazy enough, I never knew that. I had an account there years ago but never knew it. I guess if a book rarely has problems or complaints it really wouldn't matter because the best book is a book that does not even need to be contacted.

you're right there
I rarely ever need to contact the books I use, largely because they are the best

[erickvivar]

I totally disagree with that statement.

A good book will give you plenty of ways to get in touch with them. They want to hear the customer, be available for the customer. Claiming perfection for not offering multiple options of customer support is a statement that I will personally not buy.

Very few can go away with it, lucky PIN that has a settled customer base that will jump through any hoop to follow.

[Hareeba!]

I totally disagree with that statement.

A good book will give you plenty of ways to get in touch with them. They want to hear the customer, be available for the customer. Claiming perfection for not offering multiple options of customer support is a statement that I will personally not buy.

Very few can go away with it, lucky PIN that has a settled customer base that will jump through any hoop to follow.

If they create needs for customers to contact them then yes you are correct of course.

I guess my point is that I very rarely ever need to contact my sportsbooks because issues very rarely arise. Mostly when I do email them it is nothing of any urgency and I'm quite satisified with the service I get. But as I said, I don't get involved with all those ordinary books which it seems most Americans need to do.

[YorkHunt]

I am sorry but this is how every book's demise has started. From slow payouts, to not answering calls or emails, to shutting off live chat (which costs crumbs compared to what they rake in). Anyone who continues to play there IMO is an idiot. File your complaints with OSGA, if they plan not to resolve this. Regardless is one of their reps posts here or not, this does not make your money any more green until its in your hands!

[scott235]

I actually prefer email, it seems that you tend to get the better cust service reps and I'm patient enough to wait 24hrs for a reply. Also, it's nice to get things in writing.

[scott235]

But how do you withdraw from GP?

Good question. Other than the card the only method I think is bankwire of 3000 minimum. The Card is really expensive. Emailed go*ld-pay about this , but didn't get a reply.

[BrianLaverty]

Max, I really think you could do a lot better with this. Live chat isn't there.... Grading has become much slower.... And you guys really dont answer emails fast at all (last time I emailed it took more then 24 hours). Why not just add a contact # and hire a couple more clerks to answer phone/email/live chats.... And why not get someone to grade the damn bets? I've made an open offer several times to you on here to grade wagers and you have continually ignored it... why the hell not?

Upping this for Max to see.... waiting for reply.

[sideloaded]

Max has left the building.

[BrianLaverty]

Max has left the building.

Can't believe what a coward he turned into.

Parlaymakers going down doesn't surprise me...

Max being a bitch about it and never coming back like he never existed DOES surprise me.