Seems to me like they are never around to answer any questions... always bumps me to send them a question and they will get back to me.
Anyone else have this problem?
Anyone else have this problem?
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This has been a complaint for a long time now.Comment -
Its odd. The Greek I get snap responses from email...really fast. BetJam I could not get the time of day from and that was inquiries about deposits.Comment -
BJ have historically had a good reputation for customer service. I personally have had good experiences with them, but I must admit it has been over a year since I've interacted with their CS.
I assume you are talking about Live Support via chat. Do they have hours of the day their chat is operational? A lot of these places don't answer chat 24/7. How about email? Phone?Comment -
I usually have really good experiences with them and been using them for over 5 yearsComment -
You're better off calling them instead of online chat. The delay after asking a question and waiting for an answer is ridiculous. But I still love 'em anywayComment -
I was on there a week or so ago and it was the same as it has always been. No point in even having it. E-mail response time is almost quicker than live chat time.Comment -
live chat is way downhill at betjm anymore.. they arent nearly as responsive as betphoenix or their sister books imo
-stashComment -
the last time i live chatted with betjam they were helpful...but they took awhile to respondComment -
I am not shit talking the service i get, its just the time it takes to get in touch with someone via live chat. I dont like to call when the wife is around... if i start talking money with them over the phone she would want a piece of it... and i can't have that right now.Originally posted by the_situationComment -
The few times I have emailed Betjam, they wrote back in 5-10 minutes.Comment
