No B.S. (5Dimes - Refuses to Pay)

michael777 · 12-06-10, 08:34 PM

tony bringing up god again LOL

Chopsticks · 12-06-10, 08:38 PM

It is always entertaining to read these logs but I understand that it must be frustrating for you. 14 days is a long time to receive money from a book like 5Dimes.

king · 12-06-10, 08:40 PM

From the reading of all his chat logs it seems as he is using psychology mixed with business. I have study psychology for two different semester at college and it seems the owner is seeing your reaction with business sense. He markets his business from the chat logs as once your out you can't get back into this club which people want to be a part of.

BettingWizard · 12-06-10, 08:40 PM

why do you guys deal with this tony fa\*\*ot? He would never see a dime from me

sharpcat · 12-06-10, 08:47 PM

Refusing to pay seems a little extreme here.

5Dimes has been having a lot of processor issues over the last 2 months I would say it is more the US governments fault than 5Dimes but it is not good for business regardless and they need to get this straightened out. It appears they clearly stated that you will get paid so it is a little harsh to start a thread titled "refuses to pay".

Trucker George · 12-06-10, 09:09 PM

So the book sent you a bank wire and it is taking an abnormally long time for it to appear in your account. I personally wouldn't be worried about it very much. Somewhere along the line a bank employee might have mistyped a number or messed up in some other way.

The book is the one with their money orbiting the moon at this point and they are waiting for it to appear.

I'd be more concerned if I were the one sending the money and it went missing rather than the way you have it, which is the book's money has gone missing.

The wire will turn up.

Maybe the book's bank has already placed a trace on it. These thing take time.

I think it is inaccurate and unfair to title this thread as the book "refuses to pay".

RonPaul2008 · 12-06-10, 09:13 PM

5dimes is certainly no A book

Mikail · 12-06-10, 09:15 PM

Title is misleading as i'm certain you will get paid. I do understand your concern. You shouldn't have to wait that long for your money.

Trucker George · 12-06-10, 09:17 PM

I found the quote below on a bank wire answer question site. It pretty much describes how money moves in the real world. Note how the banking employee had a 7 day delay on a domestic wire -- international wires have even more chances to have the types of problems described.

In theory, wire transfers are instantaneous. In practice they usually take at least an hour often more. In cases where somebody screws up they can disappear for days (my record is 7 days).

Example: This is based on a mortgage funding transfer which is what I do. It may be more or less complicated depending on your particular circumstances.

Somebody at the mortgage lender decides that a wire transfer has to be done. She contacts the in house person who sends the orders to authorize it...as soon as she gets back from lunch.

The sender contacts the funding bank and orders the transfer to be made from the lender's commercial account...when he gets back from his late lunch.

(Of course the mortgage lender and funding Bank are in California and I'm in Connecticut, so the process doesn't even start until after 9AM California time, noon local time.)

At the funding bank the order comes in and sits in somebody's in-basket for a couple of hours because two people are out sick and they are short handed.

Money finally gets put on the Fed wire at 3:05 PM (California time, 6:05 local time)..after the end of the banking business day, and sits in the ozone until 9AM next day.

Next morning, the wire is received by the recipient's bank where it sits in the keypuncher's in-box until he gets around to typing the information into his computer, at which point it shows up in the recipient's account.

Two hours later the recipient checks with customer service to see if the wire has been received.
They say call back after lunch 'cause Fred is the only one who can check that and he's at the Dentist.

Ol' Fred gets back (after lunch) and gets the second call about the wire and confirms that the money has been received.

Total time of transmission on the wire: 2 seconds.

Total time from "we'll send it right away" to "OK, it's here": 28 hours.

And...a wire transfer involves at least two checking accounts (with long account numbers) and two long routing numbers. Anybody in that long chain makes a typo on any of those numbers at any step along the way and the money goes to Neptune for a week.

(My 7 day delay was caused by the guy at my bank who was supposed to type the received transfer into the computer. He didn't. We called for 6 days screaming for the money and they kept telling us that it hadn't come in because the customer service guy was checking the bank's computer and it didn't show up in my account. On the seventh day I got a letter in the mail saying it had been received 6 days earlier.)

wrongturn · 12-06-10, 09:17 PM

We need a thread dedicated to these chats. All of them are classic.

robmpink · 12-06-10, 09:18 PM

Tony could eat a dik

Dark Horse · 12-06-10, 09:19 PM

If you're going to open a thread with an A book refusing to pay you better have something better than a chat that tells you by what time you can expect the check.

And if you're going to post chats online, with anyone running any book, you run the risk of getting kicked out.

This is a prime example of how not to handle things.

Hareeba! · 12-06-10, 09:22 PM

where's Rich?

suman · 12-06-10, 09:23 PM

I really don't know what to say about this.

grantingyou · 12-06-10, 09:39 PM

Originally posted by Trucker George

I found the quote below on a bank wire answer question site. It pretty much describes how money moves in the real world. Note how the banking employee had a 7 day delay on a domestic wire -- international wires have even more chances to have the types of problems described.

It was not a Bankwire. It's was an instant deposit payout, which as indicated on their website 2-3 days.

I can understand the delay, but it's Tony's attitude and lack of caring that compounds this problem.

Since he refuses to handle this, and based on his comments, I think it's a refusal to get paid.

He also booted me for following up? I suppose he can do what he wants, but to boot me is wrong!

grantingyou · 12-06-10, 09:42 PM

Originally posted by Dark Horse

If you're going to open a thread with an A book refusing to pay you better have something better than a chat that tells you by what time you can expect the check.

And if you're going to post chats online, with anyone running any book, you run the risk of getting kicked out.

This is a prime example of how not to handle things.

Well maybe you're right, but after how Tony has treated me during this, I really don't care that he gave me the boot.

If this were any other book slow paying, people would be freaking out. Cascade slow paid their first customers too!

More problems to come to 5Dimes, I am sure of it. If that was not the case, why wouldn't Tony handle himself better?

grantingyou · 12-06-10, 09:49 PM

One last comment on this, and I will not post any more.

If you're an A+ book, you should not treat your customers like this for any reason. I simply am following up about a no pay, and I am even told he will not email a copy of the chat log? why? Just to be a dickhead? Is that A+ rating really deserving, even all other factors are A+?

Answer, NO!

brxbmbers42 · 12-06-10, 09:50 PM

what a fukkin tool this guy is. why do people still play at this book when they see stuff like this.

stikymess · 12-06-10, 09:51 PM

I think requesting to "talk to Tony" is the same as poking a bear with a stick. I play with them due to the large amount of props. As for payments, I've never had an issue, we don't know what is going on their end with processing. The title is a bit misleading, I do think you will get paid but if you turn it into a pissing contest he/they may wait and put you at the end of the list to get paid. Not saying that is right or wrong, that's just how it is.

brxbmbers42 · 12-06-10, 09:53 PM

I understand 5dimes has a lot of different betting options people like but one thing i can say for sure is the greek or jamaica would NEVER talk to a customer like this. NEVER

soxwin1917 · 12-06-10, 09:55 PM

Originally posted by brxbmbers42

I understand 5dimes has a lot of different betting options people like but one thing i can say for sure is the greek or jamaica would NEVER talk to a customer like this. NEVER

Well said

grantingyou · 12-06-10, 09:56 PM

Originally posted by stikymess

I think requesting to "talk to Tony" is the same as poking a bear with a stick. I play with them due to the large amount of props. As for payments, I've never had an issue, we don't know what is going on their end with processing. The title is a bit misleading, I do think you will get paid but if you turn it into a pissing contest he/they may wait and put you at the end of the list to get paid. Not saying that is right or wrong, that's just how it is.

Even though I don't run a sportsbook, I do run 500+ retail organization, and when complaints get to my level, I do whatever it takes to either satisfy the customer, or get the customers the answers they deserve.

When I ask him when I might expect it, he said "I have no clue". Translation to me, is the funds are dried up, and I don't have any money.

grantingyou · 12-06-10, 09:57 PM

Originally posted by brxbmbers42

I understand 5dimes has a lot of different betting options people like but one thing i can say for sure is the greek or jamaica would NEVER talk to a customer like this. NEVER

Bingo!

stikymess · 12-06-10, 09:59 PM

Originally posted by brxbmbers42

I understand 5dimes has a lot of different betting options people like but one thing i can say for sure is The Greek or jamaica would NEVER talk to a customer like this. NEVER

Don't get me wrong I would love to move, GIVE me another option with the same or close to the same amount of props.

stikymess · 12-06-10, 10:02 PM

Originally posted by grantingyou

Even though I don't run a sportsbook, I do run 500+ retail organization, and when complaints get to my level, I do whatever it takes to either satisfy the customer, or get the customers the answers they deserve. When I ask him when I might expect it, he said "I have no clue". Translation to me, is the funds are dried up, and I don't have any money.

I wasn't trying to excuse it, but as long as some of us have been at this, Tony has always been this way, I've been luck where i've never had to deal with him, one time I'm sure would be enough. he seems to take it personal. Reminds me of an old gangster.

relaaxx · 12-06-10, 10:15 PM

every other time i have sided against 5dimes and always because of tony and the way he handles himself in disputes and here in threads. but i would not want anything to do with this pain in the ass. how many times do you have to tell someone the same thing. no sportbook can send out another payment until they know what happened to the first bank wire. old age and experience may be showing up in tony. seems mellow. i may deposit there in the future, if this keeps up.

hankcream · 12-06-10, 10:18 PM

This isn't the typical "Customer is King" industry, so when you pushed the wrong buttons I will say you got what you had coming. You can always put your money into BoDog, they are rated as an A book, then see how much you miss 5Dimes.

trumpdown · 12-06-10, 10:18 PM

Who needs enemies when you have "friends" like Tony.

Why does this surprise anyone anyway? He said in a previous thread he was just f***ing with him.

Messed with the bull you get the horns OP.

Originally posted by grantingyou

All,

5dimes is having some processing issues. I know I will be paid, no questions, so in reality I am not worried about it.

But what is so fun is to phuck with Tony! As you know he is not about Customer Serivce, so I really phucked with him, but it almost backfired, as he threatened to turn my account off from deposits. Can't go without 5Dimes, the are a must out.

Anyways, enjoy! I found it funny!

Dark Horse · 12-06-10, 10:25 PM

Originally posted by grantingyou

Well maybe you're right, but after how Tony has treated me during this, I really don't care that he gave me the boot.

If this were any other book slow paying, people would be freaking out. Cascade slow paid their first customers too!

More problems to come to 5Dimes, I am sure of it. If that was not the case, why wouldn't Tony handle himself better?

Tony pays. That's all there is to it. There can be payment issues that are beyond the control of the book, but that doesn't mean you won't get paid.

If you have concerns about getting paid, just contact Justin behind the scenes. Don't give a book a reason to 'take their time' with you.

brxbmbers42 · 12-06-10, 10:33 PM

Originally posted by grantingyou

Bingo!

thx for the points. gl getting you're money

QuantumLeap · 12-06-10, 10:48 PM

Originally posted by Dark Horse

Tony pays. That's all there is to it. There can be payment issues that are beyond the control of the book, but that doesn't mean you won't get paid.

If you have concerns about getting paid, just contact Justin behind the scenes. Don't give a book a reason to 'take their time' with you.

Why do you say it is beyond the control of the book? Do other A+ books have payout problems like 5dimes? What do other A+ books do when there is a payment issue? Why are the other A+ books able to pay within a reasonable amount of time when 5dimes doesn't?

Regardless of 5dimes problem they are getting the reputation of being a slow-pay book and have done nothing about it.

obamaismyuncle · 12-06-10, 10:52 PM

tony

obamaismyuncle · 12-06-10, 10:53 PM

Originally posted by Dark Horse

Tony pays. That's all there is to it. There can be payment issues that are beyond the control of the book, but that doesn't mean you won't get paid.

If you have concerns about getting paid, just contact Justin behind the scenes. Don't give a book a reason to 'take their time' with you.

true, tony comes off as a dick, but gets shit done

sharpcat · 12-06-10, 10:54 PM

Originally posted by QuantumLeap

Why do you say it is beyond the control of the book? Do other A+ books have payout problems like 5dimes? What do other A+ books do when there is a payment issue? Why are the other A+ books able to pay within a reasonable amount of time when 5dimes doesn't?

Regardless of 5dimes problem they are getting the reputation of being a slow-pay book and have done nothing about it.

I have read recent issues with bookmaker having processor problems.

Because of the US and UIGEA books are forced to use processors to send money for them at some point in time all books are likely to run into issues with processors that are beyond control of the sportsbook (most likely due to complications with UIEGEA laws).

I understand peoples concerns and frustrations but this is a result of living in the land of the free the books are going out of their way to provide you the luxury of sports gambling but they have many hurdles to jump over.