Justbet pulls the old bait-and-switch

[Mudcat]

They repeatedly call me at home offering a deposit bonus. Finally I say okay and send some funds.

Once they have the funds they say I can't have a bonus after all.



The old bait-and-switch, magnificent in its simplicity, masterfully executed by JustBet.

[eyeball]

They repeatedly call me at home offering a deposit bonus. Finally I say okay and send some funds.

Once they have the funds they say I can't have a bonus after all.



The old bait-and-switch, magnificent in its simplicity, masterfully executed by JustBet.

They offered me a 50% with a 10x rollover..I didnt deposit yet

[gman2114]

I am truely staying away from all books except the top 3. Not worth the risk anymore. They are all scamming people for pennies now.

[magynuck]

i bet close to 200k on weekends
took me over a year to clear bonus...lines so vanilla

[Thremp]

Justbet has done that shit with me dozens of times. They're thieves.

[Justin7]

File a complaint, and we'll get to the bottom of it.

[eyeball]

B+ rateing?

[skrtelfan]

File a complaint, and we'll get to the bottom of it.

Just like you got to the bottom of my BetUS complaint after I deposited there on your personal recommendation, or all of the other BetUS complaints. I wasn't happy to see you post a video mentioning BetUS problems that dated back to almost 6 months prior to my deposit, yet I deposited there days after you specifically recommended that book.

[pjesnik24]

Just like you got to the bottom of my BetUS complaint after I deposited there on your personal recommendation, or all of the other BetUS complaints. I wasn't happy to see you post a video mentioning BetUS problems that dated back to almost 6 months prior to my deposit, yet I deposited there days after you specifically recommended that book.

I filed a complaint about 12bet (rollover) few times in the last three months and no reply. Last time I filed a complaint I felt like I am entering a contest!

[Mudcat]

They offered me a 50% with a 10x rollover..I didnt deposit yet

That was what they offered me. I don't know what to recommend. I don't think getting it in writing would make any difference. They don't deny the offer happened - they just prefer not to honor it.

[eyeball]

That's total BS, I have it writing and was going to post up, but now I won,t do it

[Dark Horse]

That was what they offered me. I don't know what to recommend. I don't think getting it in writing would make any difference. They don't deny the offer happened - they just prefer not to honor it.

Interesting test case. For SBR. Plain and simple case of total lack of integrity, with no betting involved. Are the days that SBR would slam a scambook in the ratings to protect players behind us? Do they now walk a fine line between their own interests, the interest of the books, and the interest of the players (in that order)? We shall see.

[relaaxx]

Interesting test case. For SBR. Plain and simple case of total lack of integrity, with no betting involved. Are the days that SBR would slam a scambook in the ratings to protect players behind us? Do they now walk a fine line between their own interests, the interest of the books, and the interest of the players (in that order)? We shall see.

can't wait to see myself. JUSBET figures as long as we pay people we can get away with everything else, and they do,with the help of a B+ from SBR

[Mudcat]

Oh, well, I didn't actually fill out an SBR complaint. I just kinda rolled my eyes and made this thread and moved on. It's an annoyance but not a big deal to me in the big picture.

If you guys want, I could do the formal complaint and see what happens.

[wrongturn]

typical disconnect between marketing (probably outsourced) and other departments.

[Thremp]

Doesn't matter if they have internal problems. It is their issue. It doesn't matter if the lowest phone operator or the owner makes a claim. It should be upheld. Especially with someone as trivial as a bonus offer. This is bonus theft.

[wrongturn]

I agree with that. Unfortunately it is a quite common practice these days, even from some A+ books. I always email or live chat to confirm before deposit, which eliminate 99% of headache.

[Kevy]

Fellas, excellent thread.

I tried signing up with their sister book GG who had been offering a -105 club for several years.
Once I created the the account and before I could send in any funds they told me that they were
suddenly no longer offering the -105 club. That was sorta a bummer. But at least I hadn't made a
deposit yet.

But over the last year I get tons of e-mails from JustBet offering all these bonus offers. I'm glad you
guys are sharing this info about the bait and switch with the bonus offers. Because there are quite a
few of us here that ended up on their e-mail list and this gives us a heads up.

[Bill Dozer]

I agree with that. Unfortunately it is a quite common practice these days, even from some A+ books. I always email or live chat to confirm before deposit, which eliminate 99% of headache.

Confirming every offer is good advice. It's free money and always comes with fine print.

It is common with email and fliers but shouldn't happen with a guy getting you to deposit while on the phone. If CS/sale calls you its a call to action for you specifically vs. a blanket advertisement.

Mudcat, Yes, send your ID to us and details. I'm sure mgt. does not want to hear players are getting called with offers the can't have.

Just like you got to the bottom of my BetUS complaint after I deposited there on your personal recommendation, or all of the other BetUS complaints. I wasn't happy to see you post a video mentioning BetUS problems that dated back to almost 6 months prior to my deposit, yet I deposited there days after you specifically recommended that book.

Skrte,
I'm sure Justin didn't recommend Betus to you or anyone else. He might have said judging by the last 6 months, they wont steal your winnings. Betus has always been low rated and there are warnings not play there on SBR and the forum. Did you receive a withdrawal in full?

[tomcowley]

I had a similar issue- I'd won pretty well on BetGuardian, and while they never outright booted me, I was on low limits, I'd withdrawn almost all of my money, and there's certainly no way in their right mind they would have offered me a bonus. I made a JustBet account for a SBR contest (and never funded it). It actually got locked until I told Shark why I made it, that I wasn't up to anything funny, etc, and then it was fine.

Then a clerk gets the bright idea to offer me a substantial bonus. I tell him, twice, that he's got to be kidding, that he should check with management about that (if management really did OK it, I would have taken the charity, but I was pretty sure they hadn't gone full retard). He puts me on hold for far too little time to check something like that out, tells me management has approved it, and asks when I'll be depositing. Obviously I call back and talk to a real manager, they've heard no such thing, etc. All I can conclude is that their people are paid in some way by how much deposit money they get, and that there was (and maybe still is) insufficient oversight and penalties for jerking players around like that.

[moonbeam]

They repeatedly call me at home offering a deposit bonus. Finally I say okay and send some funds.

Once they have the funds they say I can't have a bonus after all.



The old bait-and-switch, magnificent in its simplicity, masterfully executed by JustBet.

Hey man with the good teeth.
Couldn´t understand this complaint. Intertops, bet365, 5Dimes, Phoenix etc do this all the time.
That´s not only a masterpiece of justbet

[Mudcat]

I've never had it happen to me anywhere else that I recall. I mean I'm sure it happened when I was a rookie and I sent money to places assuming I was eligible for some deal without confirming. But not when I was right on the phone with someone who was confirming the offer at the time I was doing the deposit.

Actually Bookmaker has tried it a couple times over the years but has always ended up honoring their offers after some strategic complaining.

[Peep]

This is standard operating proceedure with them.

They called me with their offer, I told them I did not think I was eligable, and to double check.

The guy did double check, then said "you are right".

I said WTF and asked to be removed from their calling list. That was about four months ago, haven't heard from them since.

[Mudcat]

I had a similar issue- I'd won pretty well on BetGuardian, and while they never outright booted me, I was on low limits, I'd withdrawn almost all of my money, and there's certainly no way in their right mind they would have offered me a bonus. I made a JustBet account for a SBR contest (and never funded it). It actually got locked until I told Shark why I made it, that I wasn't up to anything funny, etc, and then it was fine.

Then a clerk gets the bright idea to offer me a substantial bonus. I tell him, twice, that he's got to be kidding, that he should check with management about that (if management really did OK it, I would have taken the charity, but I was pretty sure they hadn't gone full retard). He puts me on hold for far too little time to check something like that out, tells me management has approved it, and asks when I'll be depositing. Obviously I call back and talk to a real manager, they've heard no such thing, etc. All I can conclude is that their people are paid in some way by how much deposit money they get, and that there was (and maybe still is) insufficient oversight and penalties for jerking players around like that.

This is a very astute post and it is giving me a chuckle. The idea that we have to supervise these books' employees for them. It's true.

Unfortunately it's not just limited to clerks with unclear mandates. Sometimes the whole damn organization needs to be straightened out.

I think of all the times that some book has phoned me with some offer that I knew was going to be the doom of them. Bet911 with big bonuses on top of reduced juice on top of free bets. BetOT with their ridiculous 400% freeplay deal. There are more examples from now-dead books than I can list.

Never mind straightening out the clerks - sometimes I need to get the whole management team on conference, and wag my finger at them and give them a good talking to.

[Dark Horse]

Do not give a book your phone number until you actually trust them. If they want it right off the bat, enter the number with a typo. You can always change it later.

If a seasoned veteran like ** can be fooled by this, can you imagine how much money JB is getting through straight lies? It's called stealing.

[Mudcat]

Mudcat, Yes, send your ID to us and details. I'm sure mgt. does not want to hear players are getting called with offers the can't have.

How do I do that anyway? Is there a special form?

[skrtelfan]

Skrte,
I'm sure Justin didn't recommend Betus to you or anyone else.

BS. It's recommended in black and white right in his book and is actually described as a "gem," the only caveat being "don't deposit more than $1000 there as they may take shots at big winners and require you to make a bunch of bets with low limits to complete your rollover," and his book came out about 6 months after they pulled the bait and switch on me. I received a bonus offer from them in the mail, emailed them to confirm I was eligible, they replied to say I was eligible and to "contact us to receive your bonus." I made my deposit and then emailed them back to receive the bonus, and they said "You are not eligible to receive the bonus because you did not call for help with your deposit." Nowhere did it say you to call before making the deposit to receive the bonus. The amount of my deposit? A whopping $200. A classic bait and switch for a measly $200 free play bonus.

Betus has always been low rated and there are warnings not play there on SBR and the forum. Did you receive a withdrawal in full?

No, I did not run my $200 into a large enough amount to want to withdrawal.

The above is a great example of why SBR is so useless these days. One moderator's calling the book "a gem" in print while another moderator denies that moderator ever recommended BetUS. Do you guys even read what the others write? Now we just need input from Tweedle Dee and Tweedle Dum (Willie Bee and CrazyLou) to complete the circle.

[Mudcat]

This was favorably resolved by the way. JustBet honored the offer they made.

[Peep]

This was favorably resolved by the way. JustBet honored the offer they made.

Thanks for the post.

Only footnote I can add is "as well they should honor it."