BetED voids $14,300 in winnings in deposit identity case
BetED (SBR rating B-) voids $14,300 in player winnings. On April 27th, a player opened an account with BetED. He made two deposits totaling $2,700 using a friend's Neteller account. His friend does not have a BetED account and gave consent for the deposits. After a few weeks of play, the player successfully withdrew $3,000. On May 24th the account balance was up $14,300 (total balance $17,000). BetED became aware that the name registered to the account was not the same as that on the Neteller account, and required proof of ID. The player sent both his and his friend's ID.
BetED then cited the following rule and voided the account balance:
BetED asserts that the player committed fraud due to the name on his account not matching the Neteller account used. BetED does not claim that either person had an account previously or that it faced any fraud risk by accepting the deposits. | Full BetED report
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So... Yet again, a player deposits with non-matching details. In this case, there was no risk of a charge back; no fraud issue.
"I am god. Gotcha on a rule technicality!" This isn't the first time. They've seized money on a debit card issue, on a casino issue (where I thought they were in the wrong also).
They have to quit playing "Wheel of forfeit". If a player beats you, and isn't bonus/hustling or cheating, you need to pay him. These repeating problems with betEd are more indicative of a C- or D+ book. While I don't directly control book ratings, I think their current rating of B- is very generous.
BetED (SBR rating B-) voids $14,300 in player winnings. On April 27th, a player opened an account with BetED. He made two deposits totaling $2,700 using a friend's Neteller account. His friend does not have a BetED account and gave consent for the deposits. After a few weeks of play, the player successfully withdrew $3,000. On May 24th the account balance was up $14,300 (total balance $17,000). BetED became aware that the name registered to the account was not the same as that on the Neteller account, and required proof of ID. The player sent both his and his friend's ID.
BetED then cited the following rule and voided the account balance:
All information provided by a player must be accurate and verifiable. If you have provided false information or are unable or unwilling to provide documentation to confirm your information, your account may be terminated and all activity within the account considered invalid.
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So... Yet again, a player deposits with non-matching details. In this case, there was no risk of a charge back; no fraud issue.
"I am god. Gotcha on a rule technicality!" This isn't the first time. They've seized money on a debit card issue, on a casino issue (where I thought they were in the wrong also).
They have to quit playing "Wheel of forfeit". If a player beats you, and isn't bonus/hustling or cheating, you need to pay him. These repeating problems with betEd are more indicative of a C- or D+ book. While I don't directly control book ratings, I think their current rating of B- is very generous.