Bad experience with Rebatewager

trixtrix · 08-06-10, 04:37 PM

this has happened to me using **, never a card though

monegram just made a mistake on transaction and sportbet proceeded to call me a liar lol

lyon804 · 08-06-10, 05:47 PM

HA HA! If you were as smart as you thought you wouldn't have called your card company to initiate the investigation. What did you think was going to happen with the card company? The real funny thing is this is over some "ashtray" money. If ever faced with similar circumstances in the future the best policy is to "cut and run" "minimize loses". For future reference if you ever decide to partake in illegal gambling again I would suggest you do it with a trusted leader and fund the account via ** or money gram and cut out the card companies.

PharaohUB · 08-06-10, 06:52 PM

i realize i made a stupid mistake. in the past i have trusted the sportsbooks not to lead me down a shady path. i don't need you to tell me i did something dumb, i know i did. i realize i should have just cut my losses and i thought about that at the time. i just wanted to do what i was asked and keep a good relationship with the book. anyway... i'm just here to warn others about this book. everything i read about them was positive which is why i tried them out. hopefully my experience will deter other people from having to go through the same thing.

BLACKIE · 08-07-10, 08:48 AM

Pharaohub,

Unfortunatley charge backs are part of this business and recently we have been experiencing an unusually high amount of MP charge backs. We rely on a member exchange to do much of our banking and sometimes this allows for players to take advantage of our system. We concluded an internal investigation and I can say with 100% certainty that we did not redistribute your MP. Furthermore, the staff that has access to that information has an ownership stake in the company and would not steel $400. I believe you have been paid one more then one occassion by us and within minutes of your request so you can attest that we would not tarnish our reputation freezing your account over $400. If as you say someone did hack our chat then you will be able to help us find this person but without your help we cannot come to this conclusion.

While your situation may be unique we can't get to the bottom of this without your assistance. We have a process in place to address MP disputes that protects us and our players. We simply asked you to follow our process. As far as criminal liabilty I think you will be fine and if you would like us to assist you with legal assistance on this matter we will be glad to do so.

As far as protecting our current and new members we have implemented new policies regarding MP deposits that were put in place last week. I believe you got the email on this subject.

BLACKIE · 08-07-10, 08:59 AM

Pharaohub,

I will out of the office until Monday. If you would like any assistance on this matter feel free to contact me.

M@ximo · 08-07-10, 11:34 AM

Originally posted by PharaohUB

I realize it's my word against theirs, but you can decide whether you want to believe me or not at your own discretion. I've been posting and browsing these boards forever and just thought I'd share an extremely negative experience I had with rebatewager that could result in criminal action against me and I want to warn everyone else out there. I really don't like how rebatewager handled this and have never been treated this way in the 8 years i have been online gambling by any sportsbook.

Here's what happened.
Last Saturday morning I made a deposit using their card method for $400. I gave them all the information Saturday morning immediately when I got back from the store. I proceded to lose all my money in my account that day. Sunday morning I loaded another $400 by the same method on a new card. Sunday night I try to log in to rebatewager and they told me to contact support. So I did and they told me someone had "used" the funds on the card I gave them Saturday morning before they could get them. Funny enough is that they are the ONLY ones i provided the information to. And also funny enough is that the funds were used Saturday AFTER they got the information from me. At this point, I am 100% convinced that either A) someone hacked into their chat (I'm an IT guy. Trust me no matter how secure they think they are, they are not), B) they have people stealing from the inside, or C) they made a clerical error. In MY defense.... If at this point you think I am the one trying to rip them off. Remember I made another $400 deposit on Sunday which was received in good order. Please tell me why in the world I would do that if I tried to take a shot at them with my Saturday deposit. In addition, the card went straight from cvs to my appt (I live alone) and sat on my desk next to my computer from the time i provided them the information to the time i tried to log in sunday night and was denied. Also just to cover my bases here I don't have a webcam or anything like that. And nobody had been in my appt all weekend.

So anyway. Even though I'm 100% convinced that it is their error and not mine I decide to play by their rules. They re opened my account and froze my withdrawels until there was a resolution. They asked me to call the card company and tell them that someone else used the funds not me. So I do all that (even though I'm 100% sure it was rebate wager that used the funds - at least maybe I can get my money back from them if rebatewager isn't going to - remember rebatewager froze the $400 additional i had deposited and was received) and the card company opens up an investigation. Now I get a call Wednesday from the card company that my account is under investigation, and I'm not getting the $400 back from the card company. They also said they were considering getting the police involved and they didn't trust me and said i couldn't process gambling transactions with the card. So I tell rebatewager this and what do they do... they lock down my account. Granted at this point my balance is only $50 because I was betting like an asshole because i never expected rebatewager to pay.

Point is, It should have never gotten to the point where I had to open an investigation with the card company. I mean are they f'in stupid? They are trying to manipulate a card system to fund illegal gambling and they want me to open an investigation with the card co? I'm pretty sure they were calling my bluff because they didn't trust me. Nice move jackasses. Also... before they made me open this investigation I had mailed rebate wager copies of the card. Copies of the receipts. AND the only proof they should need that I'm not trying to scam them is that i sent them another $400 on Sunday. I'd have to have an IQ of zero to do this after trying to take a shot at them. Trust me my IQ is not zero. I probably have higher education then 99% of the people on this board. And i'm not trying to toot my own horn. I'm just trying to put it in a context that you guys will listen, because I know someone is going to try to pick holes in my story. I'm sure i will miss something. I'm not a story teller. I work with computers.

So basically instead of trusting their customer, and maybe doing their own internal investigation they treat me like a regular criminal and now I'm waiting for police to knock on my door for attempting fraud.

Thanks rebate wager!! You can keep my $50 by the way!

I'm not interested in SBR opening up any kind of ticket with these guys in my defense. I just want to warn others out there. There are plenty of books out there with good customer service who respect, TRUST, and treat their customers well. Don't waste your time with these clowns and their ten cent lines.

This is a very true story. Check my post history if you think I'm just some shill on here to bash a specific sportsbook. This could happen to you.

Thanks for sharing this..., i know its your word against their's, but i believe that reading a story its more believeble that just reading when some one post complains with no information at all.

The full story makes easier to have thoughts and come up with conclusion, so each one will make their own desitions...

Good luck with this...

relaaxx · 08-07-10, 02:17 PM

Originally posted by PharaohUB

I realize it's my word against theirs, but you can decide whether you want to believe me or not at your own discretion. I've been posting and browsing these boards forever and just thought I'd share an extremely negative experience I had with rebatewager that could result in criminal action against me and I want to warn everyone else out there. I really don't like how rebatewager handled this and have never been treated this way in the 8 years i have been online gambling by any sportsbook.

Here's what happened.
Last Saturday morning I made a deposit using their card method for $400. I gave them all the information Saturday morning immediately when I got back from the store. I proceded to lose all my money in my account that day. Sunday morning I loaded another $400 by the same method on a new card. Sunday night I try to log in to rebatewager and they told me to contact support. So I did and they told me someone had "used" the funds on the card I gave them Saturday morning before they could get them. Funny enough is that they are the ONLY ones i provided the information to. And also funny enough is that the funds were used Saturday AFTER they got the information from me. At this point, I am 100% convinced that either A) someone hacked into their chat (I'm an IT guy. Trust me no matter how secure they think they are, they are not), B) they have people stealing from the inside, or C) they made a clerical error. In MY defense.... If at this point you think I am the one trying to rip them off. Remember I made another $400 deposit on Sunday which was received in good order. Please tell me why in the world I would do that if I tried to take a shot at them with my Saturday deposit. In addition, the card went straight from cvs to my appt (I live alone) and sat on my desk next to my computer from the time i provided them the information to the time i tried to log in sunday night and was denied. Also just to cover my bases here I don't have a webcam or anything like that. And nobody had been in my appt all weekend.

So anyway. Even though I'm 100% convinced that it is their error and not mine I decide to play by their rules. They re opened my account and froze my withdrawels until there was a resolution. They asked me to call the card company and tell them that someone else used the funds not me. So I do all that (even though I'm 100% sure it was rebate wager that used the funds - at least maybe I can get my money back from them if rebatewager isn't going to - remember rebatewager froze the $400 additional i had deposited and was received) and the card company opens up an investigation. Now I get a call Wednesday from the card company that my account is under investigation, and I'm not getting the $400 back from the card company. They also said they were considering getting the police involved and they didn't trust me and said i couldn't process gambling transactions with the card. So I tell rebatewager this and what do they do... they lock down my account. Granted at this point my balance is only $50 because I was betting like an asshole because i never expected rebatewager to pay.

Point is, It should have never gotten to the point where I had to open an investigation with the card company. I mean are they f'in stupid? They are trying to manipulate a card system to fund illegal gambling and they want me to open an investigation with the card co? I'm pretty sure they were calling my bluff because they didn't trust me. Nice move jackasses. Also... before they made me open this investigation I had mailed rebate wager copies of the card. Copies of the receipts. AND the only proof they should need that I'm not trying to scam them is that i sent them another $400 on Sunday. I'd have to have an IQ of zero to do this after trying to take a shot at them. Trust me my IQ is not zero. I probably have higher education then 99% of the people on this board. And i'm not trying to toot my own horn. I'm just trying to put it in a context that you guys will listen, because I know someone is going to try to pick holes in my story. I'm sure i will miss something. I'm not a story teller. I work with computers.

So basically instead of trusting their customer, and maybe doing their own internal investigation they treat me like a regular criminal and now I'm waiting for police to knock on my door for attempting fraud.

Thanks rebate wager!! You can keep my $50 by the way!

I'm not interested in SBR opening up any kind of ticket with these guys in my defense. I just want to warn others out there. There are plenty of books out there with good customer service who respect, TRUST, and treat their customers well. Don't waste your time with these clowns and their ten cent lines.

This is a very true story. Check my post history if you think I'm just some shill on here to bash a specific sportsbook. This could happen to you.

sounds real. rebatewager decided you were up to something. when you were not. now you don't know what will happen next. probably nothing.but who knows for sure. getting screwed that $50 and 1 less way to fund accounts sucks. $400 is nothing to rebatewager, and it should have seem obvious the problem was on thier end. still they cause all this shit. will not be depositing at such a confused book. thanks for your story. hope all goes well. contact blackie monday see if he will do anything for all the trouble this caused you. although it will probably be a waste of more of your time. may be worth hearing thier explanation of what happened, if they have one. let us know.

acarmelo1 · 08-07-10, 02:28 PM

Please dont use credit cards at books, use it on ** but not directly at the book. it will only cause problems.

Dark Horse · 08-07-10, 02:35 PM

Sounds like a mix-up. Not sure what kind of card this is, but when you send the same amount two days in a row (in this case in the weekend), it's easy to have a misunderstanding somewhere along the line.

big joe 1212 · 08-07-10, 10:19 PM

Originally posted by PharaohUB

I realize it's my word against theirs, but you can decide whether you want to believe me or not at your own discretion. I've been posting and browsing these boards forever and just thought I'd share an extremely negative experience I had with rebatewager that could result in criminal action against me and I want to warn everyone else out there. I really don't like how rebatewager handled this and have never been treated this way in the 8 years i have been online gambling by any sportsbook.

Here's what happened.
Last Saturday morning I made a deposit using their card method for $400. I gave them all the information Saturday morning immediately when I got back from the store. I proceded to lose all my money in my account that day. Sunday morning I loaded another $400 by the same method on a new card. Sunday night I try to log in to rebatewager and they told me to contact support. So I did and they told me someone had "used" the funds on the card I gave them Saturday morning before they could get them. Funny enough is that they are the ONLY ones i provided the information to. And also funny enough is that the funds were used Saturday AFTER they got the information from me. At this point, I am 100% convinced that either A) someone hacked into their chat (I'm an IT guy. Trust me no matter how secure they think they are, they are not), B) they have people stealing from the inside, or C) they made a clerical error. In MY defense.... If at this point you think I am the one trying to rip them off. Remember I made another $400 deposit on Sunday which was received in good order. Please tell me why in the world I would do that if I tried to take a shot at them with my Saturday deposit. In addition, the card went straight from cvs to my appt (I live alone) and sat on my desk next to my computer from the time i provided them the information to the time i tried to log in sunday night and was denied. Also just to cover my bases here I don't have a webcam or anything like that. And nobody had been in my appt all weekend.

So anyway. Even though I'm 100% convinced that it is their error and not mine I decide to play by their rules. They re opened my account and froze my withdrawels until there was a resolution. They asked me to call the card company and tell them that someone else used the funds not me. So I do all that (even though I'm 100% sure it was rebate wager that used the funds - at least maybe I can get my money back from them if rebatewager isn't going to - remember rebatewager froze the $400 additional i had deposited and was received) and the card company opens up an investigation. Now I get a call Wednesday from the card company that my account is under investigation, and I'm not getting the $400 back from the card company. They also said they were considering getting the police involved and they didn't trust me and said i couldn't process gambling transactions with the card. So I tell rebatewager this and what do they do... they lock down my account. Granted at this point my balance is only $50 because I was betting like an asshole because i never expected rebatewager to pay.

Point is, It should have never gotten to the point where I had to open an investigation with the card company. I mean are they f'in stupid? They are trying to manipulate a card system to fund illegal gambling and they want me to open an investigation with the card co? I'm pretty sure they were calling my bluff because they didn't trust me. Nice move jackasses. Also... before they made me open this investigation I had mailed rebate wager copies of the card. Copies of the receipts. AND the only proof they should need that I'm not trying to scam them is that i sent them another $400 on Sunday. I'd have to have an IQ of zero to do this after trying to take a shot at them. Trust me my IQ is not zero. I probably have higher education then 99% of the people on this board. And i'm not trying to toot my own horn. I'm just trying to put it in a context that you guys will listen, because I know someone is going to try to pick holes in my story. I'm sure i will miss something. I'm not a story teller. I work with computers.

So basically instead of trusting their customer, and maybe doing their own internal investigation they treat me like a regular criminal and now I'm waiting for police to knock on my door for attempting fraud.

Thanks rebate wager!! You can keep my $50 by the way!

I'm not interested in SBR opening up any kind of ticket with these guys in my defense. I just want to warn others out there. There are plenty of books out there with good customer service who respect, TRUST, and treat their customers well. Don't waste your time with these clowns and their ten cent lines.

This is a very true story. Check my post history if you think I'm just some shill on here to bash a specific sportsbook. This could happen to you.

It should say than, not then! I guess I'm part of the 1%!

big joe 1212 · 08-07-10, 10:31 PM

Originally posted by Dark Horse

Sounds like a mix-up. Not sure what kind of card this is, but when you send the same amount two days in a row (in this case in the weekend), it's easy to have a misunderstanding somewhere along the line.

he didn't deposit with a credit card.

brxbmbers42 · 08-07-10, 10:42 PM

Originally posted by PharaohUB

I realize it's my word against theirs, but you can decide whether you want to believe me or not at your own discretion. I've been posting and browsing these boards forever and just thought I'd share an extremely negative experience I had with rebatewager that could result in criminal action against me and I want to warn everyone else out there. I really don't like how rebatewager handled this and have never been treated this way in the 8 years i have been online gambling by any sportsbook.

Here's what happened.
Last Saturday morning I made a deposit using their card method for $400. I gave them all the information Saturday morning immediately when I got back from the store. I proceded to lose all my money in my account that day. Sunday morning I loaded another $400 by the same method on a new card. Sunday night I try to log in to rebatewager and they told me to contact support. So I did and they told me someone had "used" the funds on the card I gave them Saturday morning before they could get them. Funny enough is that they are the ONLY ones i provided the information to. And also funny enough is that the funds were used Saturday AFTER they got the information from me. At this point, I am 100% convinced that either A) someone hacked into their chat (I'm an IT guy. Trust me no matter how secure they think they are, they are not), B) they have people stealing from the inside, or C) they made a clerical error. In MY defense.... If at this point you think I am the one trying to rip them off. Remember I made another $400 deposit on Sunday which was received in good order. Please tell me why in the world I would do that if I tried to take a shot at them with my Saturday deposit. In addition, the card went straight from cvs to my appt (I live alone) and sat on my desk next to my computer from the time i provided them the information to the time i tried to log in sunday night and was denied. Also just to cover my bases here I don't have a webcam or anything like that. And nobody had been in my appt all weekend.

So anyway. Even though I'm 100% convinced that it is their error and not mine I decide to play by their rules. They re opened my account and froze my withdrawels until there was a resolution. They asked me to call the card company and tell them that someone else used the funds not me. So I do all that (even though I'm 100% sure it was rebate wager that used the funds - at least maybe I can get my money back from them if rebatewager isn't going to - remember rebatewager froze the $400 additional i had deposited and was received) and the card company opens up an investigation. Now I get a call Wednesday from the card company that my account is under investigation, and I'm not getting the $400 back from the card company. They also said they were considering getting the police involved and they didn't trust me and said i couldn't process gambling transactions with the card. So I tell rebatewager this and what do they do... they lock down my account. Granted at this point my balance is only $50 because I was betting like an asshole because i never expected rebatewager to pay.

Point is, It should have never gotten to the point where I had to open an investigation with the card company. I mean are they f'in stupid? They are trying to manipulate a card system to fund illegal gambling and they want me to open an investigation with the card co? I'm pretty sure they were calling my bluff because they didn't trust me. Nice move jackasses. Also... before they made me open this investigation I had mailed rebate wager copies of the card. Copies of the receipts. AND the only proof they should need that I'm not trying to scam them is that i sent them another $400 on Sunday. I'd have to have an IQ of zero to do this after trying to take a shot at them. Trust me my IQ is not zero. I probably have higher education then 99% of the people on this board. And i'm not trying to toot my own horn. I'm just trying to put it in a context that you guys will listen, because I know someone is going to try to pick holes in my story. I'm sure i will miss something. I'm not a story teller. I work with computers.

So basically instead of trusting their customer, and maybe doing their own internal investigation they treat me like a regular criminal and now I'm waiting for police to knock on my door for attempting fraud.

Thanks rebate wager!! You can keep my $50 by the way!

I'm not interested in SBR opening up any kind of ticket with these guys in my defense. I just want to warn others out there. There are plenty of books out there with good customer service who respect, TRUST, and treat their customers well. Don't waste your time with these clowns and their ten cent lines.

This is a very true story. Check my post history if you think I'm just some shill on here to bash a specific sportsbook. This could happen to you.

I's sure your very intelligent but the abbreviation for apartment is apt not appt.

big joe 1212 · 08-07-10, 10:45 PM

this guy is looking dumber by the minute!

pokernut9999 · 08-08-10, 07:52 AM

"Granted at this point my balance is only $50 because I was betting like an asshole because i never expected rebatewager to pay. "

Not a very good game plan.

big joe 1212 · 08-08-10, 08:09 AM

Originally posted by pokernut9999

"Granted at this point my balance is only $50 because I was betting like an asshole because i never expected rebatewager to pay. "

Not a very good game plan.

maybe he was taking another shot at RW

Figuring he would hit big or lose big right away and if he loses, cash in the 2nd MP as well!

brxbmbers42 · 08-08-10, 08:12 AM

Originally posted by PharaohUB

I realize it's my word against theirs, but you can decide whether you want to believe me or not at your own discretion. I've been posting and browsing these boards forever and just thought I'd share an extremely negative experience I had with rebatewager that could result in criminal action against me and I want to warn everyone else out there. I really don't like how rebatewager handled this and have never been treated this way in the 8 years i have been online gambling by any sportsbook.

Here's what happened.
Last Saturday morning I made a deposit using their card method for $400. I gave them all the information Saturday morning immediately when I got back from the store. I proceded to lose all my money in my account that day. Sunday morning I loaded another $400 by the same method on a new card. Sunday night I try to log in to rebatewager and they told me to contact support. So I did and they told me someone had "used" the funds on the card I gave them Saturday morning before they could get them. Funny enough is that they are the ONLY ones i provided the information to. And also funny enough is that the funds were used Saturday AFTER they got the information from me. At this point, I am 100% convinced that either A) someone hacked into their chat (I'm an IT guy. Trust me no matter how secure they think they are, they are not), B) they have people stealing from the inside, or C) they made a clerical error. In MY defense.... If at this point you think I am the one trying to rip them off. Remember I made another $400 deposit on Sunday which was received in good order. Please tell me why in the world I would do that if I tried to take a shot at them with my Saturday deposit. In addition, the card went straight from cvs to my appt (I live alone) and sat on my desk next to my computer from the time i provided them the information to the time i tried to log in sunday night and was denied. Also just to cover my bases here I don't have a webcam or anything like that. And nobody had been in my appt all weekend.

So anyway. Even though I'm 100% convinced that it is their error and not mine I decide to play by their rules. They re opened my account and froze my withdrawels until there was a resolution. They asked me to call the card company and tell them that someone else used the funds not me. So I do all that (even though I'm 100% sure it was rebate wager that used the funds - at least maybe I can get my money back from them if rebatewager isn't going to - remember rebatewager froze the $400 additional i had deposited and was received) and the card company opens up an investigation. Now I get a call Wednesday from the card company that my account is under investigation, and I'm not getting the $400 back from the card company. They also said they were considering getting the police involved and they didn't trust me and said i couldn't process gambling transactions with the card. So I tell rebatewager this and what do they do... they lock down my account. Granted at this point my balance is only $50 because I was betting like an asshole because i never expected rebatewager to pay.

Point is, It should have never gotten to the point where I had to open an investigation with the card company. I mean are they f'in stupid? They are trying to manipulate a card system to fund illegal gambling and they want me to open an investigation with the card co? I'm pretty sure they were calling my bluff because they didn't trust me. Nice move jackasses. Also... before they made me open this investigation I had mailed rebate wager copies of the card. Copies of the receipts. AND the only proof they should need that I'm not trying to scam them is that i sent them another $400 on Sunday. I'd have to have an IQ of zero to do this after trying to take a shot at them. Trust me my IQ is not zero. I probably have higher education then 99% of the people on this board. And i'm not trying to toot my own horn. I'm just trying to put it in a context that you guys will listen, because I know someone is going to try to pick holes in my story. I'm sure i will miss something. I'm not a story teller. I work with computers.

So basically instead of trusting their customer, and maybe doing their own internal investigation they treat me like a regular criminal and now I'm waiting for police to knock on my door for attempting fraud.

Thanks rebate wager!! You can keep my $50 by the way!

I'm not interested in SBR opening up any kind of ticket with these guys in my defense. I just want to warn others out there. There are plenty of books out there with good customer service who respect, TRUST, and treat their customers well. Don't waste your time with these clowns and their ten cent lines.

This is a very true story. Check my post history if you think I'm just some shill on here to bash a specific sportsbook. This could happen to you.

guy what card were you buying at cvs that works at online books?

pokernut9999 · 08-08-10, 08:22 AM

Originally posted by brxbmbers42

guy what card were you buying at cvs that works at online books?

RW card can not be used for making a deposit , only for taking withdraws.

Makes his story seem very unlikely.

big joe 1212 · 08-08-10, 08:23 AM

Originally posted by brxbmbers42

guy what card were you buying at cvs that works at online books?

If you want to play at RW they will tell you what you need to do. If we talk about it on here, it will soon be gone.

brxbmbers42 · 08-08-10, 08:27 AM

Originally posted by big joe 1212

If you want to play at RW they will tell you what you need to do. If we talk about it on here, it will soon be gone.

Seems like a shaky story. I play at a book that is 10x more solid than rebatewager and there is no such thing as a card you can buy at cvs to make deposits.

teaserpleaser · 08-08-10, 08:44 AM

Rebate wager has always paid me fast and had A+ CS in my book. I wonder if GIGI still works there she rocks.

acarmelo1 · 08-08-10, 09:18 PM

Originally posted by pokernut9999

RW card can not be used for making a deposit , only for taking withdraws.

Makes his story seem very unlikely.

he used his card, not the RW debit card, but his own card with his bank and his money.

Slim · 08-09-10, 03:53 AM

Originally posted by pokernut9999

RW card can not be used for making a deposit , only for taking withdraws.

Makes his story seem very unlikely.

I thought so too but then I read this on RW. Why do you need a RW card for making a deposit?

$200 for $200 MP Bonus. 100% Free Play Bonus.

Requires RW transfer card and a 7x rollover of deposit amount and free play winnings, otherwise you will forfeit the winnings coming from this promotion. No hold.
Cannot be combined with any other bonus or rebate.
There are no limits on how many times you can request this bonus, as long as your account balance is at zero and you do not have a red figure (positive balance).

TWEETS · 08-09-10, 09:06 AM

you deposit at RW with a Green Dot Moneypak card, its a little different than the Green dot card you use for withdrawals. They put something new in place now where you have to transfer the Moneypak to your green dot, then deposit or something like that. It is supposed to eliminate the chargebacks.

PharaohUB · 08-18-10, 01:06 PM

Originally posted by BLACKIE

Pharaohub,

Unfortunatley charge backs are part of this business and recently we have been experiencing an unusually high amount of MP charge backs. We rely on a member exchange to do much of our banking and sometimes this allows for players to take advantage of our system. We concluded an internal investigation and I can say with 100% certainty that we did not redistribute your MP. Furthermore, the staff that has access to that information has an ownership stake in the company and would not steel $400. I believe you have been paid one more then one occassion by us and within minutes of your request so you can attest that we would not tarnish our reputation freezing your account over $400. If as you say someone did hack our chat then you will be able to help us find this person but without your help we cannot come to this conclusion.

While your situation may be unique we can't get to the bottom of this without your assistance. We have a process in place to address MP disputes that protects us and our players. We simply asked you to follow our process. As far as criminal liabilty I think you will be fine and if you would like us to assist you with legal assistance on this matter we will be glad to do so.

As far as protecting our current and new members we have implemented new policies regarding MP deposits that were put in place last week. I believe you got the email on this subject.

i did follow your process. I contacted the company. They told me the only way to recover the funds was to get a police investigated started. If by cooperating with you, you mean you wanted me to get police involved, then you are right I stopped cooperating at that point. other then that i did EVERYTHING else you asked.

PharaohUB · 08-18-10, 01:10 PM

and you guys are right. Grammar was never my forte. I was raised in a 100% british family and some of the grammar got screwed along the way.

and i'm not lieing about anything. i'd be happy to share the conversations with rebatewager.

PharaohUB · 08-18-10, 01:17 PM

Lucia:
Hello Greg!
Lucia:
May I please have your account number?
Greg:
XXXX
Lucia:
one moment please
Lucia:
Following deposit made yesterday via MP xxxx-xxxx-xxxx-xx for $400 has no funds
Greg:
how can it have no funds?
Lucia:
That is our question...Is there any way you can contact ******** moneypak and check what happened please
Greg:
did it have them yesterday?
Lucia:
This morning we tried to load it and it has no funds
Greg:
ah shit
Greg:
and i dont even know where the receipt is for that one
Greg:
actually nvmd i just found it
Lucia:
great...perfect!
Greg:
whats the best way to check balance on these things
Lucia:
you can either do it online or call GD customer service
Greg:
im not seeing online where i can do it
Lucia:
https://www.moneypak.com/BalanceInquiry.aspx
Greg:
yeah it says $0
Greg:
i have no idea why
Greg:
ugh
Greg:
well im on hold
Lucia:
Or you can contact us at 1-866-963-6219 for assistance
Lucia:
I mean them
Lucia:
got you
Greg:
im obviously not trying to rip you guys off or i wouldnt have deposited again today
Lucia:
Sure, I understand Greg>
Greg:
have you had this happen before?
Lucia:
Well, I can not lie to you...We have experienced some negative effects of dishonest members. In the recent months we have seen new members depositing through Moneypak only to cancel the money pack prior to us being able to redistribute them.
Greg:
yeah i read that e-mail
Greg:
i swear to you i didnt do that
Greg:
obv or i wouldnt have deposited more money, that would be dumb lol
Greg:
the 2nd card i did went through okay, right?
Lucia:
I understand Greg..
Lucia:
You already sent us confirmation?
Greg:
what do u mean
Greg:
im sitting on hold and the music just stopped. im not sure if im still on hold to these guys
Lucia:
really...What number did u dial?
Lucia:
The one I gave you?
Greg:
yeah
Greg:
i on phone now
Lucia:
great!
Greg:
wish me luck
Lucia:
lol...good luck
Greg:
they said its already been used
Lucia:
did they say how or where?
Greg:
asking now...
Greg:
you guys are the only one i gave the info to
Greg:
mr edwards?
Lucia:
??
Greg:
is that anyhting to do with u guys
Lucia:
not at all
Greg:
ugh
Greg:
they were transferin me to someone then it hung up
Greg:
christ
Greg:
guess ill si ton hold for another 15 minutes
Greg:
there is no way anyone else would have this information
Greg:
do u think someone could have hacked into the chat?
Lucia:
ummm...Not I chance
Greg:
i wonder if someone just uses random numbers
Greg:
until it works
Greg:
i dont know
Lucia:
Lets do this Greg...Let me pass this information to management, they will open up an investigation. Give us at least one hour.
Greg:
im on phone again
Lucia:
you can come back to chat or we can we you a call if you wish
Greg:
sorry give me one sec
Lucia:
*give
Lucia:
no problem
Greg:
someone with last name edwards have an account over there?
Greg:
im trying to get full name now
Lucia:
Can you send us copy of the receipt Greg?
Lucia:
to cs@rebatewager.com
Greg:
they are going to open an investigation. they want me to send copy of the receipt. thats why i just want to make sure it wasnt something u guys did. because you are the only ones i gave number to.
Greg:
and yes i can send copy of receipt
Greg:
if i do that will you open my account so i can wager with my current funds that are in there until this is sorted? i did lose all the funds on the card in question anyway
Greg:
are you still there?
Lucia:
Ok Greg...this is what we'll do...
Lucia:
We are going to reopen your account...We need you to please send copy of the receipt to us, and as soon as Green Dot gives you a resolution on this, please send us en email with verification
Greg:
So do you want me to fax the info over to them then so they can conduct their investigation?
Greg:
also are you going to put my withdrawals on hold until this is resolved or not if i send u the receipt?
Lucia:
Yes, let them conduct the investigation. And we will too on our end
Lucia:
Funds will be on hold until we have a resolution
Greg:
i told them i did not give the number away to anyone else
Greg:
so thats why im just hoping its not a clerical error on your end, because then they will know i lied to them
Greg:
alright well im headin to my workplace to fax the info to them. and to you guys. you should have it in about 20 minutes
Lucia:
I understand... But i can guarantee 100% that we have not used that MP
Lucia:
you*
Greg:
k. i can guarantee you 100% that i have not. it would be pretty dumb for me to deposit $400 more if i was trying to rip you off.
Lucia:
Perfect...We will wait for your email
Greg:
alright well im headin out to fax this over to you
Greg:
thanks
Lucia:
Perfect Greg...Thank you!

PharaohUB · 08-18-10, 01:19 PM

David:
Hello Greg
David:
Let me see if she is available
Greg:
thank you
David:
Acc # please
Greg:
xxxxx
David:
She is not available at the moment
David:
Can you try her back in 10 minutes, or is there anything I can help you with?
Greg:
I'm not sure who I need to speak with.
Greg:
i provided you guys with moneypack information early saturday morning
Greg:
sunday you closed my account and said i had used the funs
Greg:
which i hadnt
Greg:
so i opened a case with ******** at your request
Greg:
they have now closed my account and were giving me all sorts of trouble
Greg:
threatening to get police involved
Greg:
and i dont know what to do
Greg:
you guys are the only ones i provided the information to
Greg:
i obviously didnt use the funds or i wouldnt have deposited an additional $400 on sunday
Greg:
that wouldnt make any sense
David:
Let me get this straight, they didnt give you any answers, in terms of how the moneypack got used, or where, or onto what gdot costumer's card?
Greg:
no
Greg:
all they would tell me is that someone used it
Greg:
i asked for a name. and they said i would have to file a subpeona and get that information from the police
Greg:
they questions me about the 3 deposits you guys made into my account
Greg:
i told them it was from a friend
Greg:
they wanted copies of the moneypacks and receipts to re open my account
Greg:
from my "friends"
Greg:
they said the account that the funds were deposited into already used the funds
David:
Ok, at this point Greg I need to forward the copy of this chat to Higher management and see how we proceed with this
Greg:
honestly i know you probably dont trust me. but who should i trust. i provided you guys the number.
Greg:
i didnt use it. no one in there right mind would go and deposit another $400 after ripping someone off for $400
Greg:
thank you
David:
i believe you mention a name the last time you came to chat with this issue, how did you get that name
Greg:
the first person i talked to slipped and i thought they said mr edwards
Greg:
they woudlnt repeat the name when i asked again
David:
Ok I see
Greg:
they asked me if i knew a person named mr edwards
Greg:
i think
Greg:
they didnt speak the best english but thats what i thought i heard
David:
Ok, there isnt much we can do at this point, let me forward this to my boss and see how we proceed.
David:
Basically, you have no way to prove that you didnt use it, correct?
Greg:
other then the fact i'd have to have an IQ of zero to deposit another $400 with you guys after i supposedly tried to rip you off for $400
Greg:
no
Greg:
i dont know how i would give you proof.
Greg:
how do i know it wasnt a clerical error at your end. you guys are the only ones who had the number and didnt tell me until a day and a half later that there were no funds on there
Greg:
i know i didnt use it. and my actions prove i didnt use it
David:
I understand
Greg:
there are a million sportsbooks to choose from. i would ahve deposited $400 somewhere else afterwards if iw as trying to take a shot at you
Greg:
not at the same place
David:
I got a phone number for you ending 3375 and xxxxxx@gmail.com as a contact email, we'll get back to you on there when we have something for you
David:
ok?
Greg:
okay...
Greg:
when do you think i will hear something?
David:
I cant answer that, I can tell you that this matter is top priority for us
David:
So hopefully soon
Greg:
okay thanks
David:
You are welcome greg

PharaohUB · 08-18-10, 01:20 PM

Greg,

Your account will be on hold until Management gives a final decision on the issue regarding your deposit.
As soon as we have a resolution on it we will inform you.

David
Rebatewager.com

PharaohUB · 08-18-10, 01:26 PM

That last e-mail and communication from them was August 3rd.

RebateWager · 08-18-10, 04:44 PM

We haven't heard anything from you since we offered to assist you with the investigation. If you would like our assistance with this matter please contact us. We will gladly assist you. However, without your cooperation we can't get to the bottom of this.

Hareeba! · 08-18-10, 05:13 PM

Originally posted by RebateWager

We haven't heard anything from you since we offered to assist you with the investigation. If you would like our assistance with this matter please contact us. We will gladly assist you. However, without your cooperation we can't get to the bottom of this.

that hardly seems consistent with the email Pharaoh posted or the live chat session .. unless he's omitted to post a later communication?

PharaohUB · 08-18-10, 06:01 PM

you aren't even on the same page with the rest of your staff. how can i trust that some miscommunication didn't lose my $400. i got this email from you 7 hours ago. lol.

and no i'm not omitting anything...

Hello Greg

Management is looking into your case. As soon as we have a resolution we’ll let you know

Thanks
-Tony

From: Gregoryxxxxxxx [mailto:xxxxxx@gmail.com]
Sent: Tuesday, August 17, 2010 9:06 AM
To: tony
Subject: Re: In appreciation of your business

- Hide quoted text -

Was their a resolution on my case? My minimum wager is still set at $0.

Thanks
Greg
xxxxxxx

RebateWager · 08-18-10, 06:32 PM

Originally posted by Hareeba!

that hardly seems consistent with the email Pharaoh posted or the live chat session .. unless he's omitted to post a later communication?

The chat transcript and email posted from David were from early August. That was the last time we spoke. The recent email he received was sent to all account holders in our database detailing the bonuses we have for football. Since he brought this to the forum we thought he would want it worked out here. In the thread he was offered assistance but never bothered to follow up on it.

If you would like to get this resolved please contact David tomorrow and we will assist you.

pokernut9999 · 08-18-10, 06:39 PM

I highly doubt RW would steal anyone's money.

They are first class all the way.