Those happy with BetPhoenix...

[BatemanPatrickl]

Check in here. No problems since I am the only one with my username and password. Great customer service.

Professionals who no longer get free plays or credit accounts are now not happy with BP. Try acting like a professional.

[acarmelo1]

BatemanPatrickl = Betpheonix rep. Why do playeres side with sportsbooks that lie over 4 months to thier customer? only answer is the BatemanPatrickl = Betpheonix rep.

[BatemanPatrickl]

Acarmelo = very ugly guy and not Panama's #1 capper.

[durito]

Acarmelo = very ugly guy and not Panama's #1 capper.

And a disgusting apartment.

[pokerplayer22]

In other words...Will all BP employees and shills please post here!!!

[Dark Horse]

I'm fine with BP.

That would be BetPhoenix. Not BatemanPatrick.

But on this forum, these days, you have to be a shill to not have a problem with BetPhoenix. That is not to say they couldn't have handled themselves better in certain situations. But I consider those growing pains.

And I'm getting sick and tired of jokers like KGambler who spend every waking hour blasting this book; without mentioning that they already were refunded (or charged back their credit cards).

[BatemanPatrickl]

And a disgusting apartment.

Looks like pigs live there.

[KGambler]

I'm fine with BP.

That would be BetPhoenix. Not BatemanPatrick.

But on this forum, these days, you have to be a shill to not have a problem with BetPhoenix. That is not to say they couldn't have handled themselves better in certain situations. But I consider those growing pains.

And I'm getting sick and tired of jokers like KGambler who spend every waking hour blasting this book; without mentioning that they already were refunded (or charged back their credit cards).

I have no respect for your opinions, but I can't let you post bald faced lies without pointing them out because someone new to the story might be confused by your dishonesty.

I was never refunded by BP. This is very clear to anyone with any sense from the evidence I have provided. Furthermore, they still owe me about $1,000 that they stole from me.

I am not trying to convince you because you are a clown, but I want to make sure that you don't trick anyone with your misinformation.

[playa420]

Betphoenix is a great book.Ive had nothing but a positive experience with them. They have low juice all day, every day which is hella sweet. Their one of only a handful of books that will let you parlay mma.

[saints7011]

BP is a damn good book , know if only they can clean up there oil spill...

[tomcowley]

I'm not giving them an A+ by any stretch, since payouts do have a "when we get around to it" feel, but they haven't tried to pull anything bush league on me or any pros I know (besides the delay + move line), while paying out into the 6 figures combined.

[Dark Horse]

I have no respect for your opinions, but I can't let you post bald faced lies without pointing them out because someone new to the story might be confused by your dishonesty.

I was never refunded by BP. This is very clear to anyone with any sense from the evidence I have provided. Furthermore, they still owe me about $1,000 that they stole from me.

I am not trying to convince you because you are a clown, but I want to make sure that you don't trick anyone with your misinformation.

OMG. Now he's copying and pasting his own posts.

[BatemanPatrickl]

He's sad. Leave him be.

[katstale]

As i said before, if you have hundreds/thousands of players and a few are not happy or got a raw deal etc etc that is bound to happen. No way to run any business without some unhappy folks. I just remember Richard paying people he had no business paying to try and do the right thing (remember the guy whose teenage kid gambled away his balance??). Software issues, slow pay issues, processor issues, all things I have reluctantly come to live with to get my business done.

I play there every day and am thankful for my 105.

I do wish Justin would/will have looked over all of this and give the definitive stance from SBR's perspective. Then put this to rest. The professionals already have.

[Hareeba!]

Only fools would put money into (or leave money in) a book which is incapable of meeting payout requests in a timely manner, regardless of low juice and bonuses.

[katstale]

Only fools would put money into (or leave money in) a book which is incapable of meeting payout requests in a timely manner, regardless of low juice.

Man, it just doesn't do any good to repeat this stuff over and over. I am not gonna be harsh with you like Shemp. but, please read this slowly and carefully.

It is not about money in the bank--it is processor issues as a result of UIGEA that has resulted in slow pays. Not just from Phoenix, but many books having the same problems. Phoenix has cash in banks all over the world. I have received wires from them from two continents and 3 different countries. I would guess deep pockets.

I want to play with books who have deep pockets--even if I have to stroll round the block while they drag out the roll.

[mtneer1212]

I have no problem with them, as long as they are used as a recreational book. If I were a pro, I would look elsewhere like the Greek.

My experience at BetPhoenix has been ok.

[Hareeba!]

Man, it just doesn't do any good to repeat this stuff over and over. I am not gonna be harsh with you like Shemp. but, please read this slowly and carefully.

It is not about money in the bank--it is processor issues as a result of UIGEA that has resulted in slow pays. Not just from Phoenix, but many books having the same problems. Phoenix has cash in banks all over the world. I have received wires from them from two continents and 3 different countries. I would guess deep pockets.

I want to play with books who have deep pockets--even if I have to stroll round the block while they drag out the roll.

Sorry about the repetition mate but the fact is that there are new readers coming aboard all the time and I feel they deserve to be warned about unsafe books.

For your sake and for others who have money in there I hope your trust in them proves well founded.

But until I hear that all players are getting paid in full on a timely basis I shall remain sceptical. And right now is certainly no time to go putting money into them.

[robertg]

i've had good experience overall with bp/bm....not perfect, but what book is?
can't beat the bonuses, until you win, and you can't expect to a book to keep
bonusing winning players.

b to b+ seems about right to me.

[Mr_Saratoga]

Good with me also. They could though send out emails if there will be delays on payments. That is the right thing to do. Hopefully that will be an added feature in the future. Would also like to see the girls who answer the phones be more knowledge specific and not just "yes sir" you to death.

[shooterman]

BP is one of my favorite books. I have been paid when requested and have had no problems. Nada.

[HedgeHog]

These BP threads are extreme. They aren't as bad or good as they're made out to be. I had a payout issue with them, but they corrected it by another means two weeks later. Certainly not an A Book (or B+ for that matter) or F Book as some have said. The truth is somewhere in the middle--just an average Book (but with 105 lines that are too good to pass-up IMO).

[WeinketoWarrick]

I've been very pleased with my experiences there. Low juice, amazing customer service, and they've paid me when I asked to be paid.

People ripping on them for their bonuses (either "they don't offer me bonuses anymore" or "their rollovers are too high") are effing retarded. No other way to put it.

People ripping on them for customer service are also retarded. The managers there, starting with Richard, are second to none (except maybe Scotty at BetJam).

Impossible to rip on the actual lines. Low juice is awesome.

I don't know the circumstances surrounding people not being able to get paid, but I am aware people have set up more than one BetPhoenix account using different personal information in order to take advantage of their bonuses. I would not be suprised if people that have been caught doing this are people that rip on the book about getting paid, but I can't speak to that.

Overall, I give them an A-, and rank them only behind BetJam/Greek and 5dimes.

[trixtrix]

betp has become rather useless to me as of late, but they never tried to do anything unscrupulous w/ my balance. delaying/limit/taking away the discount pricing were all regrettable tactics but that does not make them a thief. (and i see they largely addressed the moving numbers on air issue)

that said, they did not handle kgambler situation well. they should have either been more proactive in terms of canceling the parlays or more forthright in proving there was no hacking.

bateman, you really do sound like betp shill in this thread, knock it off

[Hareeba!]

I've been very pleased with my experiences there. Low juice, amazing customer service, and they've paid me when I asked to be paid.

People ripping on them for their bonuses (either "they don't offer me bonuses anymore" or "their rollovers are too high") are effing retarded. No other way to put it.

People ripping on them for customer service are also retarded. The managers there, starting with Richard, are second to none (except maybe Scotty at BetJam).

Impossible to rip on the actual lines. Low juice is awesome.

I don't know the circumstances surrounding people not being able to get paid, but I am aware people have set up more than one BetPhoenix account using different personal information in order to take advantage of their bonuses. I would not be suprised if people that have been caught doing this are people that rip on the book about getting paid, but I can't speak to that.

Overall, I give them an A-, and rank them only behind BetJam/Greek and 5dimes.

All the good things you mention about them amount to nothing if they can't pay you in full promptly and that appears to be the current situation with a large number of posters. Past history of payments is irrelevant.

[BatemanPatrickl]

Looks like one either loves them or hates them.

[John Dough]

I'm fine with BP.

That would be BetPhoenix. Not BatemanPatrick.

But on this forum, these days, you have to be a shill to not have a problem with BetPhoenix. That is not to say they couldn't have handled themselves better in certain situations. But I consider those growing pains.

And I'm getting sick and tired of jokers like KGambler who spend every waking hour blasting this book; without mentioning that they already were refunded (or charged back their credit cards).

Excellent post.

I share your opinion.

[John Dough]

Man, it just doesn't do any good to repeat this stuff over and over. I am not gonna be harsh with you like Shemp. but, please read this slowly and carefully.

It is not about money in the bank--it is processor issues as a result of UIGEA that has resulted in slow pays. Not just from Phoenix, but many books having the same problems. Phoenix has cash in banks all over the world. I have received wires from them from two continents and 3 different countries. I would guess deep pockets.

I want to play with books who have deep pockets--even if I have to stroll round the block while they drag out the roll.

Another solid post. Good to see some people understand the industry and don't turn into Chicken Little every time a book has payout issues.

[KGambler]

Another solid post. Good to see some people understand the industry and don't turn into Chicken Little every time a book has payout issues.

It's clear there are many people who are confused as to why BP is considered such a shady book. This could be because SBR has an agreement with BP to keep any complaints about them off of the front page, and thus off of the BetPhoenix review page. If you go to BP's review page, you would falsely think that BP's only problems have been minor blips in website stability.

In fact, there have been many extremely serious compaints against BP, and I have put together a list so that people can see for themselves.

1. A customer requests a payout via Moneybookers through the live chat. A scam artist posing as the customer later goes into livechat and requests that BP change the Moneybookers payment to a different account with a very similiar email address. BP inexplicably goes ahead and sends the money to the second account. Just one of many inside job/rogue employee thefts that you will see in this list. The customer was eventually reimbursed in full, but it took months.

Betphoenix - my story related to security issues and slow payments.

2. Currently slow paying. Currently unable to send checks, although their website claims that check withdrawals are still available and that they only take 3-4 business days.

Too many current threads to list!

3. This is what happened to me. Someone logged into my account (you will see that this happened to at least three other people) and made enough 3, 4 and 5 team parlay bets to bust my entire available balance. BP initially said my account was not hacked, then said it was, then went back to saying it wasn't. Despite the fact that many of these parlays consisted entirely of games which were not close to starting when I alerted BP to the hacking, they waited until all of the parlays were losers, then informed me that they would not cancel any of them.

My BETPHOENIX ACCOUNT HAS BEEN BROKEN INTO

4. A customer opens his account to find 7,000 Euros missing. It turns out a hacker is playing like a maniac (hitting hard 18s, soft 20s, etc.) in the casino at the same time the customer is contacting CS to find out where the hell his money went. Months later, this customer was able to get a full refund. This, after BP told lies that only his IP address showed up in their system as having logged in. Poster "Marauders" also posts in the thread to say that the same thing has happened to him. BP has refused to reimburse Marauders for his phantom casino losses. Also in this thread, the amazing revelation that a customers password is contained in the URL when they log into BP's website.

7000 euros missing from betphoenix account

5. A pending bet simply disappears from a customers account. Have you ever heard of something so ridiculous? Other than having your money simply disappear from your account (see above), this is one of the worst problems I have ever heard of occuring at any sportsbook. How can you trust a sportsbook where bets disappear from their database. BetPhoenix actually admits that the bet did disappear from their database. They tracked down the bet and put it back as pending. Amazing! Multiple people (including myself) had earlier had experiences where winning wagers seemingly disappeared into thin air. You can read about that in this thread too.

More Bet Phoenix skulduggery

6. A player logs into his account and notices that $3,400 is missing. He contacts CS and is told that he lost it in the casino. Sound familiar??? Again, it was a hacker who played crazy in the casino. This customer received a 100% refund. Actually, this thread is where Marauders first posted that his account was also hacked - all the way back on February 8th. They gave Marauders the run around until June 2nd and then told him they wouldn't reimburse him for his "losses".

Help! Account problems at BetPhoenix

7. Many posters question this guy's story, but here it is... This guy became a BP agent. His players won a bunch of money, and after only 4 weeks the agent requested a complete withdrawal of all funds. It's safe to say that this behavior must have pissed off BP. Take my advice, don't make BP or any of their employees mad if you have a nice balance there. This agent made arrangements to personally pick up his $24,470 withdrawal in CA. He then asked BP if his brother could make the pick up instead. BP said "no problem". BP informed the agent that he needs to use a password at the pickup. They gave the agent the password over the phone. 30 minutes later, before the agent even has a chance to relay the info (including password) to his brother, the agent calls BP to inquire if the money is ready yet. BP informs him that the agent's "brother" has already arranged a meeting, provided the password, and collected the $24,470.

Betphoenix.com Scammed me for $24,470

[KGambler]

8. A Bet Phoenix customer has his credit card charged by BP's credit card processor, even though he never made a deposit. ttaylor89 cut and paste this, apparently from another forum. He pasted all of the thread comments (again, from some other forum) in page 4 of the "My BETPHOENIX ACCOUNT HAS BEEN BROKEN..." thread. It's kind of messy though, so I am just putting the pasted live chat here.


michael : this one on the 3rd of march i need to know about

Kathy: That transaction does not have an amount on it?

michael : yes it was deposited from my account for $500

Kathy: ok thanks, please allow me one more minute, I am with accounting on the phone

michael : the thing is that i didn't approve this transaction at all!

michael : let them know that

michael : i use a debit **** card and i check my online bank balance this morning and it showed a transaction from you guys for $500 on march 3rd

Kathy: Ok Michael, the situation is the following

Kathy: There was a system error at the processor that provoked a few charges by mistake, they are aware of this and they have started the process for the money to be credited back to your bank account / credit card

Kathy: You can contact your bank to know exactly when the money will hit your account, please do not mention that this transaction is for gambling purposes

michael : are u serious?

Kathy: just tell your bank that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: and that you need to know when will it arrive

Kathy: I apologize for the inconvenience, the processor is taking care of that

michael : can u forward email to sam

Kathy: sure, I can inform Sam about the situation

michael : this is unreal

michael : if i never caught this you would have taken 500 from me

Kathy: as I am telling you there was a system problem at the processor

michael : this is very unprofessional of you guys

Kathy: and they fixed it right away

Kathy: the money is on the way back

michael : i am really upset that you guys would do this to me

Kathy: unfortunately we do not handle the processor's situations

michael : how long will it take to get my money back

Kathy: it is a total different company

Kathy: that will depend on your bank, you can contact them for that information

Kathy: tell them that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: you should be receiving it this coming week

michael : i need that money now

Kathy: The money is already on the way, I apologize for the inconvenience







They also flat out told me in chat (when I was asking about my account being hacked) that several customers had their credit cards charged when they hadn't deposited! Look for the red quotes...

Please wait for a site operator to respond.
You are now chatting with 'Wendy'
Wendy: Hello. How may I assist you?
Mike: Hi Wendy. My account was broken into. I am supposed to talk to Derek about it.
Wendy: one sec please
Mike: Thanks
Please wait while I transfer the chat to 'DerekB'.
You are now chatting with 'DerekB'
DerekB: Hello Mike, let me transfer you to my one of my managers who was looking into the matter.. thanks
Mike: OK, thanks
Please wait while I transfer the chat to 'Jason'.
You are now chatting with 'Jason'
Jason: hello Mike
Mike: Hi Jason. Can you tell me what you see for the IP addresses?
Jason: XX.XX.XXX.XXX
Mike: Any others??? What are your findings?
Jason: give me a sec
Mike: OK, thanks
Jason: i cant see anything else
Jason: but i dont have that kind of access either
Mike: What is being done about this?
Mike: I want the $183 in losses refunded. I want the pending wagers that I did not place cancelled. I want my account closed
Jason: this issue just happened today..and we need to investigate
Jason: it
Jason: i just need your patience
Jason: inorder to rectify this situation
Jason: i understand how you feel
Jason: i have clients that feel the same way
Mike: OK, so you are still investigating. Sorry, I am getting worried because you tell me you only see 1 IP address.
Jason: but they all are giving me the time
Jason: like i said i only see a limited access to Ip addresses
Mike: I have no problem with giving you time to investigate.
Jason: give us some time
Mike: Do you know about how long it will take?
Mike: Also, could you do me a favor? I can not log into my account now, which is how I want it. But I would like for you to email me the wagers that were places on Tuesday and Wednesday.
Mike: *placed
Jason: ok hold on
Jason: ok i have to get access to copy that from your account from our IT dept
Jason: give me an hour or so
Jason: ok
Mike: OK, thanks
Mike: Did this happen to more clients this week???
Jason: thats what we are finding out
Jason: some are having issues with credit cards being charged
Jason: so we need to see if these guys have the abilty to hack us
Jason: so bear with us
Jason: i have a few more clients to talk with
Jason: you need anything else
Mike: OK, thanks for telling me. I will check the card I used. I see now why you need more time to investigate if there are other cases. I will look for your email later. Thanks for the help and I will contact you later
Mike: goodbye
Jason: good bye
Chat session has ended.

[Chuck Sims]

Thanks for posting KGambler. A sharp is the first to realize and expose shit books. The squares don't realize it until its too late.

[peterbet]

[BigdaddyQH]

I do not play offshore books because basically they cannot handle my action. My question is this. It appears that the "recreational" players do all right at BP as far as service and payouts go, but the "pros" do not. It appears that they reject players who they consider as "sharps" and those who jump in major line changes, as well as those who like to "middle" all part of being a successful gambler. Am I correct in these assumptions? If so, they should not be in business. If they, or any book, is unable to pass off action if it gets too one-sided, they flunk "Bookmaking 101". It just appears that they want nothing to do with you if you are a big winner. Like I said, this is what it appears like after reading many posts in here about them, and other books, for that matter.

[stikymess]

Small player here. I don't keep alot of money in any book anymore.

Pros: Fast withdraws and they take my CC. (with a credit union)

Cons: slow grading on boxing and used to get calls/voicemails.

Just my experience, yours may vary.

[sdtrader]

I have had a good experience getting payouts with them, but they call me like I am in collections trying to get me to deposit.