Petition to force SBR to change Betpheonix rating to C

[lawsofpower48]

Why does a subjective rating made by a site that is not impartial, make that much of a difference to all of you?

exactly.....i dont know why everyone follows a site for opinions....follow what YOU THINK and what research you've came up with instead of following a rating on a damn website.....

there has been 33 replies to this thread and only 9 votes....lmao...how many users are on this forum.....? and only 9 votes? this is a dead end case....good luck

[acarmelo1]

Count me in.

BetPhoenix is nothing close to a B+ book.

I would also like to know if SBR has an agreement with BetPhoenix to not put customer complaints on SBR's front page.

Serious issues SBR posters have experienced with this "B+" book:

1. A customer requests a payout via Moneybookers through the live chat. A scam artist posing as the customer later goes into livechat and requests that BP change the Moneybookers payment to a different account with a very similiar email address. BP inexplicably goes ahead and sends the money to the second account. Just one of many inside job/rogue employee thefts that you will see in this list. The customer was eventually reimbursed in full, but it took months.



2. Currently slow paying. Currently unable to send checks, although their website claims that check withdrawals are still available and that they only take 3-4 business days.

Too many current threads to list!

3. This is what happened to me. Someone logged into my account (you will see that this happened to at least three other people) and made enough 3, 4 and 5 team parlay bets to bust my entire available balance. BP initially said my account was not hacked, then said it was, then went back to saying it wasn't. Despite the fact that many of these parlays consisted entirely of games which were not close to starting when I alerted BP to the hacking, they waited until all of the parlays were losers, then informed me that they would not cancel any of them.



4. A customer opens his account to find 7,000 Euros missing. It turns out a hacker is playing like a maniac (hitting hard 18s, soft 20s, etc.) in the casino at the same time the customer is contacting CS to find out where the hell his money went. Months later, this customer was able to get a full refund. This, after BP told lies that only his IP address showed up in their system as having logged in. Poster "Marauders" also posts in the thread to say that the same thing has happened to him. BP has refused to reimburse Marauders for his phantom casino losses. Also in this thread, the amazing revelation that a customers password is contained in the URL when they l
5. A pending bet simply disappears from a customers account. Have you ever heard of something so ridiculous? Other than having your money simply disappear from your account (see above), this is one of the worst problems I have ever heard of occuring at any sportsbook. How can you trust a sportsbook where bets disappear from their database. BetPhoenix actually admits that the bet did disappear from their database. They tracked down the bet and put it back as pending. Amazing! Multiple people (including myself) had earlier had experiences where winning wagers seemingly disappeared into thin air. You can read about that in this thread too.



6. A player logs into his account and notices that $3,400 is missing. He contacts CS and is told that he lost it in the casino. Sound familiar??? Again, it was a hacker who played crazy in the casino. This customer received a 100% refund. Actually, this thread is where Marauders first posted that his account was also hacked - all the way back on February 8th. They gave Marauders the run around until June 2nd and then told him they wouldn't reimburse him for his "losses".


7. Many posters question this guy's story, but here it is... This guy became a BP agent. His players won a bunch of money, and after only 4 weeks the agent requested a complete withdrawal of all funds. It's safe to say that this behavior must have pissed off BP. Take my advice, don't make BP or any of their employees mad if you have a nice balance there. This agent made arrangements to personally pick up his $24,470 withdrawal in CA. He then asked BP if his brother could make the pick up instead. BP said "no problem". BP informed the agent that he needs to use a password at the pickup. They gave the agent the password over the phone. 30 minutes later, before the agent even has a chance to relay the info (including password) to his brother, the agent calls BP to inquire if the money is ready yet. BP informs him that the agent's "brother" has already arranged a meeting, provided the password, and collected the $24,470.


That's all for now, but I'll look for more when I get a chance.

Not one of these serious issues has ever made SBR's front page. Does SBR have an agreement with BP to keep complaints off of the front page? Any one of these extremely serious complaints should have been on the front page, with a link to the relevant thread. You know, just like all the non-paying books are treated... Take a look at SBR's current front page and tell me how in the hell none of these doozies made it.

This is are some of the reasons

[BigdaddyQH]

Since when did thos forum become a democracy? Since when did petitions mean anything? Grow up people. SBR is a business. The owners and management team do not get elected by the posters. This is about as sad as it gets. Count me in as a "NO SIGNATURE" vote. While I agree that BP should be lowered, I also think that every book should be lowered. A book that pays off in a timely manner is just doing what they are suppose to do. You people celebrate like you won the lottery every time you get a timely payoff. That is ridiculous.

[KGambler]

Sorry, the only way BP's rating gets lowered is if (when) their check to SBR bounces.

To believe this, you have to believe that no matter how furious SBR's own customer base becomes, they won't budge due to shortsightedness. So while you are definitely correct that BetPhoenix has bought this rating from SBR, I would say that you are wrong that SBR doesn't care about their reputation and the number and quality of their posters. It's true they only care about these things because it could effect the bottom line, but they do care about the foundation of their business.

[xxxvince]

bp should be rated a+ for all the bonus they are giving. those who have problems seems to have it with cc and moneybrookers, bp or any sportsbooks will be cautious when dealing with cc, its common with any other books. NO WAY I AM SIGNING THIS. i should create a new thread pettition to bump it up to A+.

[KGambler]

Whilst I applaud the intention, rating by petition is a recipe for disaster.

I see what you are saying, but this seems to be a special case. Maybe it is because I am relatively new here, but has SBR ever:

1. rated such a terrible book so high, refusing to consider a downgrade, while poster after poster complains of mistreatment there?

2. religiously kept the most serious customer complaints any sbook could possibly have off of the front page

3. acted as defense lawyer/apologist/propaganda arm for the book when a customer files an official complaint


I'm sure they have flubbed ratings before, but considering the totality of the situation, this must be a special case. We are not talking about a C book that unexpectably goes out of business. We are talking about a banner advertiser and B+ book that is cheating and lying.

Look at the banners up top. I have accounts at most of those books, and they are all extremely soild. Except BP, which is a total and complete joke. Simply a terrible book...

Can you imagine these kinds of complaints at Matchbook, a book which is rated lower than BP???

[KGambler]

Why does a subjective rating made by a site that is not impartial, make that much of a difference to all of you?

Many people trust SBR's ratings. I signed up for BP because I could see how good some of their lines were when using SBR's live odds tool, and because SBR had them rated B+...

In retrospect, I realize that it was foolish to trust SBR's rating so much. I even thought that SBR, having such a close relationship with BP, would be able to help me if there was any kind of dispute.

My understanding is that if BP is knocked down to a C rating, they will no longer be able to put up banner ads on SBR. That alone will probably save some unsuspecting customers from the incompetent, lying thieves at BP. They have no integrity and WILL rob you if they get half the chance.

[pokerplayer22]

bp should be rated a+ for all the bonus they are giving. those who have problems seems to have it with cc and moneybrookers, bp or any sportsbooks will be cautious when dealing with cc, its common with any other books. NO WAY I AM SIGNING THIS. i should create a new thread pettition to bump it up to A+.

Vince...Up until about a month ago Ive used BP religously for about 2 years. But to say that they dont have issues is beyond ridiculous and they need to be downgraded...just till they get their act together. If bonuses are what you are after, i'll make you an offer. Send me $500 and I'll give you a 500% cash bonus with a 2 time rollover...Of course if you win, there will most definately be payout issues... but hey...its a great bonus!!!

[lawsofpower48]

bottom line.....DONT LET A WEBSITE CHOOSE WHERE YOUR MONEY DEPOSITS......

doing that is like listening to a blind man guide you across a street...... common sense people

[KGambler]

Since when did thos forum become a democracy? Since when did petitions mean anything? Grow up people. SBR is a business. The owners and management team do not get elected by the posters. This is about as sad as it gets. Count me in as a "NO SIGNATURE" vote. While I agree that BP should be lowered, I also think that every book should be lowered. A book that pays off in a timely manner is just doing what they are suppose to do. You people celebrate like you won the lottery every time you get a timely payoff. That is ridiculous.

The purpose of this petition is to let SBR know how unhappy their posters are with BP's transparent purchase of a rating which it does not come close to deserving. As you stated, SBR is a business. What business doesn't care about it's reputation and its ability to produce profits?

Maybe you don't have much personal business experience, but this does not have anything to do with majority voting, democracy, or politics. Petitions made to businesses have worked in the past and they will continue to work in the future, despite your lack of understanding of how and why they work.

[lawsofpower48]

kgambler..as much as i would support you.... but i dont consider a website to be a "business"...anyone can start a website.... or start forums..... sbr gets revenue ok, but they depend solely on sponsors..... its not stable income.... also, they depend on ppl to get raped for their money, like yourself... thats how "websites" get paid.... this is just another website site out of the millions..... there is not credibility for a website

[KGambler]

every book will have issues

I am a professional gambler. If every book had issues even approaching the seriousness of BP's, I would not have any money online.

Look at the many issues I listed, and consider their extremely serious nature. Money disappearing from accounts? Bets disappeating from accounts? Debit cards being charged unbeknownst to the player? Finding out your cashout was sent to the wrong Moneybookers address and that they are holding you responsible? Customers' passwords being placed in the URL when they log in?

I mean, come on, no respected book has shown anything even remotely like this degree of incompetence and dishonesty.

[KGambler]

kgambler..as much as i would support you.... but i dont consider a website to be a "business"...anyone can start a website.... or start forums..... sbr gets revenue ok, but they depend solely on sponsors..... its not stable income.... also, they depend on ppl to get raped for their money, like yourself... thats how "websites" get paid.... this is just another website site out of the millions..... there is not credibility for a website

That's like saying a TV station doesn't care what their viewers think, because it's the sponsors who write them the checks.

I believe that SBR's credibility does matter, and that they realize this. Maybe I'm just naive.

[lawsofpower48]

trust me on this kgambler.... im a webdesigner/tech.... ive done 100s of websites that get thrown away after no incomes go in...ive done things from forums to full corporate sites.... theres many angry customers who get stiffed for products...its just a website....nothing else...some companies ONLY thrive online...no official office whatsoever.... so you think that is credible? i think not....

tv stations have their faces shown on tv's..... they have actual corporate offices.... but if you were to compare a radio station, tahts a different ball game as anyone can get a channel on the am/fm.....

[KGambler]

In case anyone is interested, this is taken from the SBR rating guide. Notice they recommend players choose sportsbooks with a minimum rating of B+. BP's B+, puts them just below "elite, top 1% of all Sportsbooks"





SBR RATING GUIDE

RATINGS ON 975 SPORTSBOOKS

SBR recommends players choose sportsbooks with a minimum rating of B+

A- to A+Elite, top 1% of all Sportsbooks, Guaranteed safety & quality.
B- to B+Good, minimal risk to players funds. Top 10% of all books.
C- to C+Average to below average cust. service with some risk to players funds.
D- to D+Poor, some risk to players funds. Poor customer service, etc.
F to F+Caution, extreme risk to players funds. Possibility of a scam.

[saints7011]

this is stupid...

[BatemanPatrickl]

KGambler is 19 and a professional gambler

[KGambler]

KGambler is 19 and a professional gambler

Just in case anyone is confused, this guy is just trolling. I am actually in my 30's. Anyway, please ignore this clown and don't encourage him by responding.

[BatemanPatrickl]

You are in your 30's and can't fund your accounts with cash? Some professional...

[durito]

You are in your 30's and can't fund your accounts with cash? Some professional...

Just because one uses a credit card to fund an account, doesn't mean they don't have the cash. Sometimes it's the only convenient method.

[acarmelo1]

BatemanPatrickl = Betpheonix rep. Why do playeres side with sportsbooks that lie over 4 months to thier customer? only answer is the BatemanPatrickl = Betpheonix rep.

[KGambler]

He does seem to take our criticism of BP quite personally.

[BatemanPatrickl]

Just because one uses a credit card to fund an account, doesn't mean they don't have the cash. Sometimes it's the only convenient method.

Not with this guy. Something fishy about him and his whole stories. Guy is dead broke.

[KGambler]

Not with this guy. Something fishy about him and his whole stories. Guy is dead broke.

You are kind of funny, in a trolly sort of way.

It was a debit card, not a credit card. Not that it would make a difference. As durito pointed out you have to go with whatever is the best way to get money onto a site. In BP's case, I believe my initial deposit was $7K transferred over from Matchbook. Then they did away with MB transfers. Just another strike against BP...

[BatemanPatrickl]

You've spent days on this instead of being a "professional". Quite sad.

[acarmelo1]

You've spent days on this instead of being a "professional". Quite sad.

By professional you mean someone who gets ripped of?

[yobinad]

i'm afraid of this book, everybody says negative things about them.

[davidchong]

no problem with betphoenix from here. but agree that withdrawls should no took more than 24 hours...
B+ ITS OK, should be upgraded if the withdrawls process dont take too much time.

[davidchong]

timeframe for moneybookers , Mgram is ok, usually in 6 hours from request at morning...

[trixtrix]

LOL sad but probably true.

you would know all about being paid off to post good about a sportsbook wouldn't you?

[moonbeam]

I don´t agree with your C rating acarmelo

Imo Phoenix should be rated max D+

All those 25 days payout delays says it all.

[acarmelo1]

I will love to hear SBR opinion regarding this

[saints7011]

I will love to hear SBR opinion regarding this

dude , you're stupid...next time why don't we get a petition together demanding SBR to give everyone 10,000 free points...

[moonbeam]

Sorry, the only way BP's rating gets lowered is if (when) their check to SBR bounces.

Further A+ book bet365 also lowered to C these days for this reason.

It´s all about advertisment

BackDoorCover 40 points

[acarmelo1]

dude , you're stupid...next time why don't we get a petition together demanding SBR to give everyone 10,000 free points...

do it, I will sign it